Skin Care By Suzie

Having a big problem with bots from China, At first country blocker worked perfectly, But the then change to VPN so they were coming from all cities and country since the urls they were going to were not real I add de URL blockers and that worked perfectly, with out blocking real visitors. Contacted customer service and they replied very quickly to help me.

Destroyed my store, Lost 2 day worth of income, Still trying to rebuild

app worked good until it would not let me publish, reached out twice to support, No reply

I try a lot of chat app, Always looking for the best for my needs and I have tried a lot of the new AI , Most AI chat are surface level and I found them get most answer wrong when it comes to the skin care we sell on SkinCareBYSuzie.com but Best chat AI is amazing I have yet to find an AI answer that wrong or even could have been better. This has recommended our skin care perfectly it has given a perfectly correct answer when customers have asked to compare products with each other. Concerning the actual chat function with an agent they also work really well

Update: I am now re-using this app now that it has customer information, Notifications are working, It has a way to go before a 5 star app. Needs "Peek" see what customers are typing as they type. Big time saver. Also would like the ability to send a copy to my help desk when I need to. I tried this on SkinCareBySuzie.com, First the Pros: Love product cards the ability for the customer to add to cart or buy directly from the chat is another sales channel, (sorely lacking from other chat apps) The ability to give a discount coupon and the customer can just click on it and have it applied is a great feature. Mobile app works well. Now the CONS: WHERE is the customers order information? This does not have the customers order information integrated in the the inbox. In my opinion the is a must if you want to have efficient customer service. Many other chat apps have this, And this is Shopify so it surprised me that it was lacking it. Desktop notifications stopped working a few minutes after install. These 2 reasons were a deal breaker, Wish list: needs live visitor monitoring where you can see all visitor and who they are if they are logged in and what they have in their carts.

Update: Although my feeling about the free plan has not changed, Customer support was excellent in their efforts to make this work for me. You can not have a great app without great customer support. Free plan is useless, It say 50 per month, What they don't say is you can only view 50 per month, Does not let you pick which 50. So it would not even show me an order today, even though I only need this to print a few a month.

Outstanding review app & Excellent customer support, I love how it integrates with my Flits Rewards/Credit app.

Review Update: Customer support reached out to me to clarify some issues I was having, Although this issues I had are still the same they were happy to issue me my refund. So that being said 4 stars because I appreciate excellent customer support because as we all know many companies suck at it , Their chat app is an excellent app I did really like the Product cards. Did not work as expected, SMS did not work support was no help, Although they have Shopify customer insights in the live chat it is not available in the ticket section making tickets useless it customers email you. Their website show pictures that customers can by products from the chat with products cards from Shopify, When tested cards only showed "View Product" When I ask support that said that wasn't real. I cancel service 30 min after installing, they would not refund me my $50.

Update: Terrible customer service, If you have a problem with an order i.e. Invalid address forget about customer service helping you. They never respond, They only have a stupid bot thing for help. Set up was easy, Well thought out, Communication has been has been good, As thing progress I will updated this review, But so far no problems

Update: Support reached out, kinda solved the issue, Received Message Doesn't work with firefox use Chrome, I tried that, Did not work with chrome, Would only work with Chrome Incognito. that is a lot of steps I have to go through just to use the product, But I appreciate the support Tried to create first page got a message that I could not because I had zero pages left. Tried to contact support and there stupid chat bot asks a bunch of questions that did not pertain to my problem and then nobody answered the chat after going through all that. If thing change I will update this

Very nice app, Looked great Outstanding customer support, Used it on SkinCareBySuzie.com. Great feature that allows you to color icons to match your site,

Didn't work for my shop, Actually slowed down after installing app. I give 4 stars becauseof the support I received

I needed this so customers could provide information about their skin care needs for free samples. Because of my theme it took me some trial and error to get it to work, I did reach out to customer support and they reply quickly. I did already have it working by then but had 2 problems, One with one function not working and the other with style. The fix the issues for me promptly. You can see this in action on our site https://skincarebysuzie.com/products/skin-care-by-suzie-samples

Very nice app, A great deal of information, I gave it 4 starts only because it did not have "Live Monitoring" A very easy work around was to add a "Tab Refresh" Chrome extension so it would refresh the page every couple of minutes. I am also testing the email function, Although that is nice it does generate a lot of emails. .

Excellent, I had a problem installing my self so instead of contacting support I removed it because I did not want to take a chance on my site not working correctly while I wait for support. Well support contacted me very quickly on if I had a problem, They offered to install so I let them, They were very fast and efficient but more important had great communication with me. We had a few things to work out like working with my Quickview app, They took care of it so now I know my international customers will be happy. Thanks Son Phung for all of your help

Excellent chat for the price. Their website monitoring is quick to update. Good email forwarding to my support desk app. If you don't have a support desk they have one built in to manage emails. Chat works good quick to respond. Customer support has responded to all my questions, (and I ask A lot) very professionally and have taken care of any problems. They seem to be interested in my features request. My last chat service I used for 3 years never added any new features. I hate using service that rest on what they have done. The service is an excellent value for the $8 a month.

Working good, Simple set up. Customer support is excellent in responding to issues and feature requests

Very nice app, I have had a few problems but customer support was very quick to get them sorted out for me. The one feature I would like would for the customer to have the option going to the cart or continue shopping after adding the item. But the app is great.

I have been very happy with the free version, I see sales from it and customer service was very quick to respond to questions I had, I am going to upgrade to the pro plan for the added features.

WOW, If you looking for an app that makes you money, This is it, Emails sent out immediately, I watch my website traffic live and sure enough the traffic started coming in and so did the sales, 15% of customers that open email click through to the web site and about 15% of those placed orders. So I am very happy with this. I gave it 4 stars (updated to 5 stars) because the reporting for sales amount and qty was way high like 10 times higher then actual sales, (Update.: Developer quickly responded and fix the problem, Excellent support.) I liked the emails but wish I could add my logo UPDATE: They have since added the ability to add you logo