Shopacado ‑ Volume Discounts Delisted

App worked great until a short while ago when they did an update. Ive been in a support chat with someone since March 28, it is now April 12 and I have no help. They keep saying, we have forwarded this to our team. Update... It's now April 25th. Nothing from the team (3 separate chats open with 3 people).. a whole month later. App deleted. Terrible customer support. Added another app and in 5 minutes it worked perfectly out of the box.

The "support" team no longer seems interested in supporting their app. There has been a discount table showing on 2 products that are no longer part of an active offer. I've reached out to support several times over the past 5 months about it, and their response on each occasion has been "Your issue is already forwarded to our team we will get back to you soon." I doubt that. In the meantime, the discount table is advertising to my customers that there's an offer available for that product, when there isn't. It makes my site look unfunctional, and turns customers off when they're expecting a discount to be applied to the product in their cart as advertised, and it isn't. Would no longer recommend this app. In search of a different one.

pesima. no al desintalar la app, no elimina sus metacampos y luego quedan como basura que no se puede eliminar.

Feb 6, 2026 update Support is not helping. We've been dealing with an issue more than one week now with zero progress. The responds times are too slow, and the support isn't doing a thorough review of the issue. I'm just getting 'sorry' and being asked for the details I sent previously. --- Great product with clear instructions. Customer service is prompt and helpful

Sadly I installed this app for my store only after several months and too many abandoned carts i investigated and the shopacado discount DOES NOT work when people choose Express Checkout I'm most unimpressed on lost revenue and my websites reputation!

I installed this app and when uninstalled many traces were left. Support is ignoring me to help me remvoe htem.

App worked at first but then whenever we had to update discounts app would just either not remove discounts nor update. Had to reach each month about this but nothing changed.

Review 3: Update additional downgrade: If I could give this tech team a -20 I would. In addition to the as low as price not working, we have asked them repeatedly to assist us as the app broke our dropdown cart and cart bubble count. So customers were adding things to the cart multiple times because nothing happened and the count stayed at zero until you opened the cart to see if anything was added. We found a great app that works with Shopify and doesn't break our cart or cart counter. I am sorry we waited so long for Shopacado to provide absolutely no help in solving what was most likely a simple code edit to a basic Shopify 2.0 theme. Review 2: Have to downgrade my original review. We ran an "update" provided by SHOPACADO that was supposed to bring code up-to-date with Shopify 2.0 and it broke our discount calculations. The as low as" price and discount dollar amounts stopped refreshing when the variant options were updated. I have been waiting for weeks for this to be fixed and nothing. We had to take the information off of our product pages because the discount amounts shown are incorrect, so not getting the full use of this product. Review 1: Five stars! We have been using this app for a year now and it has been working consistently well. Whenever we need support with settings or setup, their customer support is quick to respond and always very knowledgeable about the product and how to make it work for you. I would not hesitate to recommend this Shopify app and this company.

Sorry, i am editing my last review. After various plugin updates , unfortunately i didn't find that how much this plugin is adding revenue in our revenue stream. I ask this question in chat in plugin support but they failed to reply. Currently no reports or anything is there so this plugin is a question mark.

UPDATE: 2 days ago I performed their recommended upgrade tasks, and now not only is their app no longer working, but it has broken features on my checkout and order receipts. I've reached out multiple times now, but they are responsive and have blamed me multiple times for the issues, offered no solutions, and have now gone silent for 21 hours. This app used to be great, but please avoid it at all costs. I am now scrambling to migrate over 1000 tiers to a new app while out of town working. This app and the developers have been a lifesaver. Every time I've messaged with a request or issue it's been handled immediately and very professionally. The app looks great and performs much better and faster than my previous discount app. Thanks for creating such a great app and giving such amazing customer service!

Terrible service, i wanted to speak with them about solutions to my issues and they would just give short answers telling me to do things that wouldnt give me any direction on whats possible and if the solution will even work.

This app used to work very well. I was very happy. Untill this Novemer '24. I wanted to use the app again for Daily December Deals on collections. After a first quick help where I let them know I was happy for their fast reply, they asked me to leave a review. I did a 5 star based on the fact it always worked. After that I did not get my new offers working correctly and help was taking forever. Now the table with the volume discount of an deal that has already been deleted (as never worked) is still on hundreds of products... and they cannot fix it instantly. Also the discount did not show, only after refreshing page which is confusing for my customers as they think it does not work. They are not honest in telling that they are facing problems in general. So I am waisting my time waiting for them to solve it as it has nothing to do with my store but with overall stores now I read the reviews. So sorry guys. Your app was fab... but now really is not anymore.

Be careful with this app - it worked fine for us for years but this black friday we tried to use it and the app has been updated. It only really supports 2.0 themes. The app wasn't working exactly as it should, so reached out to support. They refused to do the upgrade for us, insisted we changed the theme code. Everything went wrong and they were unable to fix it. After few hours of wasted time in the middle of our promotion which is live to customers we had to cut our losses and switch to another solution. The support team is very lacking!!

Support is pretty terrible. Had some issues with the upgrade and Nivi did very little to help and was clear that she didn't even pay attention to what I was saying in chat. Last problem I had was a simple border issue (wasn't showing up correctly) with the discount table and she said she was looking into it and then never heard back. Update: So, after the upgrade, this app will no longer stack with other product discounts. I have items that cannot be discounted so I need to use product discount codes and not order discounts. It's a shame since this worked perfectly fine before the upgrade. Once again, Nivi was not very helpful and clearly didn't bother to really read what I said.

Catastrophique, ça fait + d'une semaine que j'attends qu'on s'occupe de mon problème. J'ai plus de 80 clients qui se plaignent que ça ne fonctionne pas et je dois tout gérer car à part me dire "nous avons prévenu nos développeurs, il reviens vers vous rapidement" ils ne font rien d'autre. Des mois et des mois que je paye leurs application pour rien.

i have used this app for years but now the new upgrade is interferin with other coding on my site :( we have reached out to help multiple times regarding the issues but they just “forward to developers” then never follow up.

Great idea but.....I have two clients using this app, it has conflicts on both installs and Shopacado won't really help you fix anything properly unfortunately. I've worked with many Shopify app dev's which will jump in and fix you, that's not happening here. It's a great idea but it seems like Shopify is too locked down to create a decent bulk discount app. I'm currently waiting for help from support again but I'm not holding my breath. The app is totally unusable at this point, my client is stuck and can't sell 20% of their products because their bulk discount is buggy and won't work in checkout. My two developers are pointing at Shopacado for the fix and don't want to touch it. I may bring in a senior dev to build something custom instead as a last resort. Sad this is working out so poorly.

Absolutely do not download this application, which creates major bugs in the shopping basket, and there is no support to fix the problem.

Pesima App. Genera descuentos que no corresponden.

This app used to work but no longer works at all and has caused me pain due to customers emailing several times a day saying they are not receiving discount's. I emailed support with screenshots and she come back and said it was 'fixed' in a matter of minutes which is a very poor case of customer service. Saying that something is fixed without properly looking into it and fixing it is not very acceptable I am afraid. I am cancelling my subscription today and I strongly suggest people think twice before installing this as it simply does not work as intended and it has still not been fixed as a matter of urgency. Please see links to support the above: https://ibb.co/F0Znjjc https://ibb.co/pRX7qJJ

OLD REVIEW: Great product, good service when I was having difficulty. Thank yoU! UPDATED: when the app stopped working in my cart, causing customers to NOT be able to check out, they had to "check with the developer" and would not give any time frame. My store was literally paralyzed with no one able to check out. I am having to uninstall it and find a different app immediately.

The app was working for a month after that there were bugs. We tried to contact support, but the response time is slow and the things they suggest does not fix the issue. I will update the review once they will fix it.

APP NOT RELIABLE, IT MADE ME LOSE THOUSANDS OF DOLLARS, BE CAREFUL. The app used to work fine but somehow it gave way different discounts that the ones I set up, giving away products for cents where that was not what it was set up. I disabled the app and the thing went on. I LOST THOUSANDS OF DOLLARS because of this unreliable app, and the worst thing is that support DID NOT HELP actually pretending that this was not their fault while it is obvious. I have all the records. Use at your own risk, if you use it you need to check every single order

Unfortunately, there are a lot of problems with this software and the customer support is not helpful. I'm sure there are much better apps out there for the money.

The software is definitely janky. One minute it works and the next it doesn't. One of the major problems is when we use the "Tag Customer" . When a customer is "tagged", this should override all other offers, but it doesn't. This feature doesn't work at all. We've tried everything and even customer support, which was a complete waste of time.

Terrible, messed up our cart page. Adjustments to cart items with the plus and minus button now duplicates the product inside the cart, removing the product also duplicates it again. They should be removed from the app store list for this terrible code corruption, so rookie. PLEASE FIX NOW!

"This Shopify app has the absolute worst support I've ever come across. I'm beyond frustrated with their lack of responsiveness. It's like talking to a brick wall – they never reply on time, and even when they do, it's as if they're selectively choosing which messages to ignore. I've been patient and waited for a response for the last 5 days, but it's been nothing but disappointment. I expected a certain level of customer service, especially when using a paid app, but this experience has been a total letdown. Save yourself the trouble and look elsewhere for an app with better support and timely assistance."

after install tried and found it nothing i could use. but also it broke alot on my webshop. How its possible after installation, just show its not good

Not compatible with what I want to do on my site. Never made the subscription fee back. Overpriced for what it can do. Honestly I'm surprised a regular Shopify site can't do some of the basic pricing things. Plus hours of time talking to support (nice folks - only reason why its 2 stars) only to hear "sorry we can't do what you need" which mostly seemed like obvious use cases to me... sorry folks Updated review - lowered it to 1 star because the app was *with no deals even activated* causing pricing errors on my site in the cart. its just one problem after another with this app :(

appalling app and the customer service make you repeat yourself..it's like no one is reading what we are saying. The app worked well before, but since the update it has completely slowed down our checkout and it jumbles up the prices sometimes. I;m just disappointed we have to unistall it now and find something that works better with our theme. I can also confirm that our cart problems completely went away when we unistalled this app.

I was talking to the customer support person Ravi for the entire week this week and she still failed to fix my problem. The app will not work with different currencies.

This app will break your store along with every other volume based discounted pricing app. Ive used them all and they have all cost me thousands of dollars in lost sales. Shopify is just as bad because they allow terrible apps like this and many others on their platform. Shopify refuses to upgrade their system and allow for some basic features and instead opts for outside developers to create apps that end up breaking paying customers like myself storefronts. All I want is a functioning store but if you want any sort of cool features like volume-based pricing then forget about it. Shopify shame on you and shame on you Shopacado for putting out a quality product.

UPDATE: stay away from this APP. 1 ) It doesn't work properly with multicurrency. But they don't tell you and it's not easy to notice. We have found that it converts any currency in a 1 to 1 ratio with the main currency of the store. This resulted in some customers seeing prices 100 or 1000 times higher than the real selling price. 2) Say goodbye to abandoned carts. It handles orders in a very convoluted way, all orders that go through the cart become "Draft orders". It is therefore not possible to send recovery cart emails to customers. Very bad experience.

My Initial review was 5 Star - but as soon as I Submitted my review - these guys showed me their real side. If you have other apps installed - download this app with Caution.

The app began reducing customers orders to $0 for no reason. When we contacted them, they denied it and blamed Shopify. After days of back and forth - including them ignoring emails from Shopify tech, they acknowledged it was them but refused to say anything further. It cost us a lot of money and many angry customers when we had to inform them the free cart was in fact caused by a glitch.

Does not have Add to cart button after discount tables, does not make any sense. Displaying just a table is of no use.

We used this for a while with some success, however it then began giving 100% off discounts to our customers with no explanation. We urgently wrote in to Shopacado, and they immediately stated this was an issue with Shopify. After days of lost money, and investigation from Shopify, they determined it was indeed this Volume Discount app causing customers to receive 100% off. We went back to Shopacado whose reps only reluctantly accepted responsibility. They then disappeared from the chat for over 24 hours. When we finally reached them, they said "we're working on it". To make matters worse. even disabling the app left our script broken. Seems like it would have been a great thing had the developers cared, but our experience is that the risk by far outweighs the gains with this one.

I am absolutely not happy with the Customer Service. Every time I need something, they cannot solve it properly, or while building in labels on the cart, they break things again in the cart. They fix 1 label and ask: " is it okay now?" but then they break something else" and this continues for hours in the chat. When they get annoyed or do not know how to solve it, they just dissappear from the chat and leave it half done! Today I am in the chat for 3 hours for a simple text label. I also let my programmer work to create a selector Id on the cart page, so the team of this app can work faster. But no one is replying me here and they did half of the work and broke half on the cart and just left the online version of the shop like this for 3 hours now. And still no solution. I use this app for almost 1 year now. It is doing what it should (basics), but not more than this and if you need a bit of adjustment, or if you wish to make it a bit smarter or a bit more beautiful. noone can help you and they will tell you, this functions are not available. Last time, I asked for help a few months ago, the exact same thing happened. They broke objects in the cart with css, and left. I needed to get my developer here and pay him to sit and fix it again. In general the app is not the best but it is okay for the price, but I really dont know why this service cant be improved.

V&D use to be good. The app breaks every so often maybe once a month and I have to get in touch with support to fix the app. THey will fix it then it breaks without us touching our website. Dont know why...

I was very satisfied with this app, and have been a satisfied customer for the past 2+ years. Great support and always worked well. Unfortunately, since Shopify Markets was introduced, the app no longer works. As soon as customers check out on an international domain through Shopify Markets, it is automatically redirected to the old domain and the currency is changed back. This confuses customers, our conversion has dropped 90% for international domains on Shopify Markets. I've been trying to reach support for 3+ weeks now, sometimes days with no response, but promised to get back within 24 hours. They also tried to fix the bug, which resulted in customers being able to order products with 100% discount. Please fix this asap, I am not the only customer who struggles with this.

Horrible app! Mind you- they push you to write a review the very first day you get the app. No wonder there are so many 5 stars. I have lost so many sales due to this app. I was using the Buy More Save More volume discount function. The app was live on my store and every other customer was getting the discount. I had multiple emails asking why they didn't receive the discount on their order. (what a nightmare) I was on chat with customer service for a total of 6 hours in 3 days. They are very responsive but are no help at all. The app people blamed my customer's internet for the discount not going through. I totally regret ever downloading and installing this app.

We used this app on a couple of our sites to help us with volume discounts. We have constantly had discounts that haven't worked for some customers without us knowing then had to manually check ourselves after complaints, ended up just giving us more work trying to fix the issues. Customer service hasn't been muich help basically saying it's a customer issue when it's supposed to be an automatic discount, that servers were just slow and were being fixed. Still have the same issues.

We used this app to help us with volume discounts that would be handy if it worked properly. Discounts didn't work for some customers without us knowing then had to manually check ourselves after complaints, ended up just giving us more work trying to fix the issues. Customer service hasn't been muich help basically saying it's a customer issue when it's supposed to be an automatic discount and servers were slow and being upgraded but still have the same issues.

Still waiting over an hour for responses, when their SLA is much lower. Discount did not work at all for customers. Code is not editable on our end.

Took a bit of fiddling around with support to get everything working as needed, but I'm very happy with the end result. Support was very responsive and competent aswell. The UI isn't the most intuitive one I've seen, but I only need to set it up once and it works like a charm :). //EDIT Unfortunately it soon turned out that using volume discounts breaks the functionality to use regular discount codes. In cases where there is just one product in the cart (no volume discounts applied), the discount code field is showed in checkout. When multiple products are in the cart (volume discount is applied), the discount field in checkout disappears. You can technically enable an in-cart discount field for cases like this, but this implementation is very poorly made (poor placement, poor styling, the field changes placement in the cart total area depending on whether a code is applied or not, the field disappears after entering a code and displays a janky error message/the code in red with a tiny-tiny x next to it, that is apparently a button and reloads the field in its original placement etc etc). I redesigned the in-cart field and made a proposal on how to make this functionality more logical and user-friendly. Until this is fixed, unfortunately I can't give a positive review to this app - I would imagine most merchants want to use volume discounts as a little extra to reward users who spend more, but if this essentially disables the discount codes functionality (or replaces it with basically a broken one), it's loses a lot of its intended value.

DO NOT INSTALL IF YOU RELY ON EMAIL SUBSCRIBERS AND ABANDONED CHECKOUTS! The app does apply volume discounts but that's also where the positives end. If someone starts a checkout with a volume discount, the email subscription box will not be ticked by default as usual which reduces email subscribers by a lot. Also, the abandoned checkout emails do not work for orders that have a volume discount applied.

The developers of this app were really awesome! There were some issues with integration as I had Shopify's automated discount running as well. The developers were there to assist me within minutes on a Saturday afternoon! UPDATE: Ok I have to say I am super disappointed by this app. It can't do the math properly, and I'm told that this is a "Shopify" limitation?? What use is a bulk discount app that can't calculate properly.