LangShop AI Language Translate

A Theme-Breaking App With Customer Support That Barely Exists! Extremely disappointing experience with LangShop. What should have been a straightforward translation solution turned into a frustrating mess of theme-related bugs, wasted time, and customer support that seems to have mastered the art of disappearing. The app introduced multiple issues with our Shopify theme, and despite reaching out for assistance, we received no meaningful response. Bugs are one thing. Software isn't perfect. But leaving merchants to deal with the consequences while support remains completely unresponsive is unacceptable. For an app operating in the Shopify ecosystem, theme compatibility and responsive technical support aren't premium features. They're the bare minimum. The most frustrating part isn't even the bugs themselves. It's the complete lack of accountability when things go wrong. Merchants have businesses to run, not unlimited hours to spend troubleshooting problems introduced by an app they're paying for. My advice to other Shopify merchants: Think very carefully before installing LangShop on a production store. A translation app should make international expansion easier, not turn your storefront into a debugging project. One star, and based on this experience, even that feels generous!

I do not recommend. You can have 3 free languages on the native Shopify and then if you add this app, the 3 you already have for free are counted as if part of their plan, so you need to pay extra to get to add a new language and pay the 3 you already translated with another app. It makes no sense to me. Unistalling it now because I am certainly not paying for the translatation to languages I have already translated the site too...

We are stuck with this app since way back. There are a few big problems with it. 1. For products, translation is malfunctioning. New product will get wrong info when translated (if duplicated from another product). To get around this, we have to make a new translation for all product and replace the old translations. Langshop know this problem, but they wont fix it, they dont care even though we have reported about it many times for 3 years now. 2. Some translations, for example single words that becomes two words in other languages when translated. This words Langshop cant handle together with Shopify. Langshop will add "space" in the translated domains which will make them not function, will give "error 404" page instead of correct page. 3. The free AI translate really is crap. It will make very bad translations, probably to force you to pay for other translations. So BIG WARNING for this app. We are stucked with it and will take so much time and effort to change right now. Hello, Docklandet team. Thank you for the valuable feedback, and we are sorry to hear your experience with the app has been negative. Please note that due to the fact LangShop stores translations in the Shopify API, the translations are duplicated as well, as a part of the product. There is no workaround for this, to our regret, and only newly created products won't have their translations stored in the back end. To make your workflow more manageable you could set up automatic translations of new products with Shopify Flow, even if they were duplicated. For example, to start a translation if the product is changed from "Drafted" to "Active". There are restrictions applied to the translation engines which prevent Shopify links from being translated on the storefront. If you are referring to URL handles, the redirection between locales and domains is handled by Shopify, so there should not be any 404 errors. We would be very glad if you provided examples of these broken links so that we can fix the errors if they are caused by LangShop and prevent them from happening in the future. The free LangShop translation engine may indeed provide translations that are not up to everyone's standards, but this is why there are integrated advanced engines, such as OpenAI, Google Cloud and DeepL Pro. We'd like to remind LangShop does not benefit in any way or form from the use of these engines, since they use the API and the account of the user, not our own. We would be very thankful if you gave LangShop another chance, and to our team — a chance to improve your user experience! Best regards, LangShop team

app won't work on third day straight - customer support said developers are on it but it's not fixed and no update has been provided

We used LangShop for over a year on our luxury home fragrance store, and I can't recommend it for any business where translation accuracy and SEO actually matter. When we originally left a 1-star review, LangShop offered us 12 months free in exchange for changing it to 5 stars. We accepted, hoping the issues would be resolved over time. They weren't. A year later and the same fundamental problems remain, so here we are again. The core issue is reliability. The glossary feature — which should be the backbone of any translation app — doesn't work consistently. We set specific rules (for example, ensuring "scented candles" always translates to "velas aromáticas" in Spanish) and the app simply doesn't respect them. When we raised this with support, we were told to try a singular glossary entry to see if it catches the plural, or try the plural to see if it catches the singular — but you can't have both entries at the same time. So you're forced to choose between accurately translating "scented candle" or "scented candles," but not both. For any store with product titles, descriptions, and collections all using natural variations of the same terms, this is unworkable. The homepage is a particular problem. If you've added any custom code to your store's design — which most serious Shopify stores do — those elements won't translate through the standard process. You then have to configure dynamic text to cover them, which is additional setup and troubleshooting on top of what you've already paid for. There is always extra work to do. We've spent hundreds of euros on AI translation credits for translations that then don't render correctly on the live site. That's money wasted on a process the app should handle seamlessly. Customer support responds quickly, but the responses are clearly scripted — copy-pasted help articles rather than genuine troubleshooting. For straightforward queries that's fine, but when you have a persistent technical issue, being walked through the same help topics repeatedly doesn't resolve anything. After a full year, we are still not ranking for our target Spanish keywords, which was the entire reason we installed a translation app. We're now migrating to another provider. If you're running a simple store with no custom code and don't care about SEO precision or brand-specific terminology, LangShop may work for you. If translation accuracy is business-critical, look elsewhere.

The number of glossary rules is too low for the most plans. You have to pay $500 a month to get unlimited

The switcher is not fit for any shop. It's ugly and not in line with a premium shop. The translation is literal. It must be done manual. A lot of items not translated or partially translated. Many translation failed and I had to do a lot of manual work. Not to mention the support. It has been absolutely unsupportive. They keep giving me link to read, without sorting out any issue. I am absolutely appalled how shopify doesn't run due diligence on the app they promotes.

I have totally no idea why it has 4.6 points. To everyone who is considering this app, I will NEVER recomend you to use it because you will get nothing except regrets. 1. It does not update automatically. When a copy on a certain place is updated, you need to go to Lang shop to translate or click "translate" to let the new translatio show up. 2. If a new product is published, the system is automatically copy copies of similar products, giving wrong information to customers. 3. If you want to export the data in batches, you can only choose 50 at one time, or click ONE by ONE which totally doesnt make sense at all. You cannot even just export all the products of one vendor. The system simply exports all products for you, even if you have already filtered something out. (The only way to export specific products is to click them one by one) 4. The Free API translator will give simplified Chinese on Traditional Chinese page. I asked the CS why, she told me because it is free, I cannot hope for quality. I think it is a totally wrong language and not the right time to even talk about quality. Sorry. 5. Last but not the least the CS is as disappointing as the app itself. Whenever we asked questions what we got is they will reflect to the developing team and get back to us by email. I started using this app for a few months and received "0" email replies. 6. I will want to rate "0" if this option exists.

Very disappointed with the service. There is no support provided even for Unlimited plan subscribers. I have raised a critical bug more than 12 hours ago, yet to get any revert or even ETA on revert. If you are planning to spend $500/month then I would recommend NOT to choose LangShop

Very unhappy with this app right now for three reasons: 1) Many translations failed in the last 17 days (probably more but I do not see older tasks!!!) and I never noticed because the app does not let you know. User experience -1000. Our customer happines also -1000. 2) I have been using langshop for quite a while now and their auto-translate feature does not work with duplicates. Also something no one tells you. 3) Dynamic translations feature is slowing down the site quite a bit. And customers can see the "live" translation which makes your shop look like a dropshipping store.

The app is very bad for translations. Many many mistakes and they always will tell you that they are not in charge. Same with their "Glossary" as a converting service. It doesn't work at all. I wasted a whole year to tell them to fix the bad translations and all they do is to change the text manually. They charge me extra with cumulative of hundreds dollars useless !!! They do not agree to make any refund for no service they gave me. Steer clear of this app, it’s pure danger!

Absolutely Terrible Service — Don’t Waste Your Time or Money! This app has been a complete nightmare. We’ve been reporting a critical bug for over THREE MONTHS with ZERO resolution. Despite paying a premium price, the issue still persists and is wrecking our website, reputation, and sales. Support is utterly unresponsive and incompetent. If you value your business at all, DO NOT download or use this app. Save yourself the frustration, lost revenue, and headache. This company clearly does not care about their customers or delivering a working product. Avoid at all costs.

Unfortunately I had to change my 5 stars rating to one, because for the last week the app is completely useless as it will not translate more that a few products at a time and in just one language when using Open AI. The development team repeatedly and falsely claimed to have found a fix. The issue persists and now I am in search of a suitable replacement app. After several years of using Langshop I am very sorry to say that I am deeply disappointed by their handling of this issue.

I was offered 1 YEAR of free subscription in exchange for changing my review. However, after a long and frustrating communication with the LangShop team, it became clear that they do not truly understand the real issues I’m facing. The app practically doesn’t work properly or doesn’t work at all. Automatic translations often fail or are incomplete. Sometimes translations get incorrectly duplicated or missing. The app’s behavior is inconsistent and unpredictable — only 10-30% of my newly created products are translated correctly. Even after explaining the problem many times in detail, their support still doesn’t grasp the core issues. The process to fix or overwrite translations is complicated, slow, and inefficient. Adding glossary rules is a nightmare since it must be done manually for each language separately, and reapplying translations affects fields I don’t want to change. The technical support responds quickly, which is the only positive thing, but unfortunately, they practically don’t help solve the real problems. When something requires developer intervention, you are often left without any answers. The app itself is quite inconvenient and buggy. Automatic translation of products and collections does not work properly — sometimes it doesn’t translate at all, sometimes only partially, and sometimes it even inserts translations from other products without notifying you. The app shows these products as “translated,” but you only realize the problem when you check the product in the target language. The glossary management is very inconvenient. You have to add each rule separately for every language. In other apps, you can add glossary rules once and apply them across all languages if needed, which is much more practical. Also, the default sorting of products inside the app is “old products first.” To find and translate newly added products, you need to apply the “new first” filter, but applying this filter on 800+ products can take up to two minutes. Worse, the filter resets while you select products, so you have to apply it repeatedly — and with 9 languages to manage, it’s a nightmare. The team asks me repeatedly how I create products, but I always do it the same way — their app just can’t handle normal workflows. Their answers are often excuses, and I had to find my own workaround because their developers apparently can’t or won’t fix the bugs quickly. Months have passed, and “near future” updates still don’t arrive. I subscribed to the “advanced” plan for $75 when old pricing was still valid, assuming unlimited usage, but honestly, it’s not worth it. Especially considering their current astronomical price of $500 per month. In short, the app causes more problems than it solves, and support is unhelpful and defensive. I’m actively searching for an alternative and do not recommend LangShop. The only positive aspect is the polite and respectful customer support, but unfortunately, that’s where the positives end.

Used to be Great — Now Ruined by Greedy Pricing Changes This app was easy to use and worked well — until they completely overhauled the pricing plans. The new plans are overpriced and offer less value. It’s frustrating to see a good app go down this path just to squeeze more money out of loyal users. We were planning to expand by adding another country, but the new pricing made it a no-go. We've already started switching to an alternative that's free and powered by AI. Disappointing move by the developers.

Everything is nice about this app except for 1 thing: in the event of a malfunction or problem, everything is initially forwarded to Shopify, but if the problem turns out to be with them, it has to be sent to the dev team and you don't hear anything anymore. webshop crosses all languages ​​​​and all currencies. you do get a friendly response of yes we have forwarded it, but response, solution remains on and we are still stuck with the problem that our sales are completely at a standstill due to a translation problem.. scandalous this... if this problem is not solved tomorrow, we will go to another app that has more service and can and wants to solve problems, not just send friendly responses, which Chatgpt can also do nowadays

Really not recommended. Maybe when you are on the advanced plan it's better, but instead of that, it's a big fail.This app is a joke for me. I don't recommend it. Poor traduction.

***STAY AWAY*** IF you pay $34 per month they will try to solve your issues. When I decided to go for the basic plan as I din't need to spent so much and by mistake i changed the language switcher to the default option i couldn't even make it smaller. I didn't ask for any other changes apart from the size of it. Obviously the one the provide with the basic plan is HUGE ON PURPOSE TO LOOK UGLY. Extremely frustrated and I am already searching to replace them. It's not even worthy the $10 they get at the moment.

*** UPDATE : They say that their customer service is available 24/7, but since I've left this review, they've removed any chat/support contact button from my account, as revenge. Considering the fact that you cannot do any change without the help of customer service, based on this non-user friendly app, I'm telling you, DO NOT CHOOSE THIS APP. Made one of the biggest wrong decision by choosing this app. Now most of my translations is stuck with this app, and if I were able to read the reviews before, I would have chosen differently. Been using this app for about 6 months. EVERY time we want to update anything, because the software is the opposite of user-friendly, we have to ask customer service, who respond 50% of the time, and when they do, they usually tell you that there's nothing they can do on their end, so you should just figure it out yourself. If you want to bulk edit more than 5 products, you need to use their import/export feature, which takes about 5-7 days to import, and 5-7 days to export. So hopefully you're in no rush, because it will take a decade to get your bulk changes in place. Every time you change something on the main version of the website, you'll have to go directly into your website code, to figure out where it's precisely located in the code of your theme, to then locate it in their app. There's no way to just type a word and they will tell you where the translation is - almost need a degree in computer science to get this working. I've received threat of removing the app if I left a bad review, which I'm doing anyway, since I'm fed up with everything. Also why you won't see a lot of negative reviews - they will remove any of your content if you leave a negative review of their app. Do yourself a favor, and don't choose this app, there's a million other one, and I wish someone would have told me this before I choose this one.

Very little support. The translations to spanish were poor and we had too many edits that it wasn't worthwhile. Moreoever, once we deleted the app, it screwed up checkout of many of our products. They were unable to provide a full uninstall and told us to hire a web developer to fix their broken app. I was shocked this app is still on shopify app store.

This software is quite expensive but the service is poor. most cases no working well and answers always like machine, you have to spend a lot time to learn and ask and wait by yourself.

The upgrade to Version 2 has been a total disaster for us. We can no longer use our export/import app Matixify. Trying to download our products using their export/import feature and it is estimating it will take at least 48 days to complete. So far it has been running for 4 days. We now have to get a new and better language app.

I have not had a good experience with this application and therefore do not recommend it. After uninstalling it is not possible to delete the code that the app adds to the store template. The solution they offer me is that I contact the team responsible for the development of the template so that they can solve the problem for me. Incredible solution.

Very bad experience, as after installing the app, customer support asked for staff account to see why the new version is not working, but i found later that a change in the HTML code of the original theme took place, so when i uninstall their app, i found the original theme text is completely flipped, and then i found the piece of code added for this reason, if it is intentionally or not, in all cases they should get my permission for any code change, also when i uninstall the app they should tell me and answer me that they changed the code