FOX & WOLF

We used LangShop for over a year on our luxury home fragrance store, and I can't recommend it for any business where translation accuracy and SEO actually matter. When we originally left a 1-star review, LangShop offered us 12 months free in exchange for changing it to 5 stars. We accepted, hoping the issues would be resolved over time. They weren't. A year later and the same fundamental problems remain, so here we are again. The core issue is reliability. The glossary feature — which should be the backbone of any translation app — doesn't work consistently. We set specific rules (for example, ensuring "scented candles" always translates to "velas aromáticas" in Spanish) and the app simply doesn't respect them. When we raised this with support, we were told to try a singular glossary entry to see if it catches the plural, or try the plural to see if it catches the singular — but you can't have both entries at the same time. So you're forced to choose between accurately translating "scented candle" or "scented candles," but not both. For any store with product titles, descriptions, and collections all using natural variations of the same terms, this is unworkable. The homepage is a particular problem. If you've added any custom code to your store's design — which most serious Shopify stores do — those elements won't translate through the standard process. You then have to configure dynamic text to cover them, which is additional setup and troubleshooting on top of what you've already paid for. There is always extra work to do. We've spent hundreds of euros on AI translation credits for translations that then don't render correctly on the live site. That's money wasted on a process the app should handle seamlessly. Customer support responds quickly, but the responses are clearly scripted — copy-pasted help articles rather than genuine troubleshooting. For straightforward queries that's fine, but when you have a persistent technical issue, being walked through the same help topics repeatedly doesn't resolve anything. After a full year, we are still not ranking for our target Spanish keywords, which was the entire reason we installed a translation app. We're now migrating to another provider. If you're running a simple store with no custom code and don't care about SEO precision or brand-specific terminology, LangShop may work for you. If translation accuracy is business-critical, look elsewhere.

Its so frustrating. I added the app and after looking at the help sections, I felt so overwhelmed by it all. The cost was a shock too. 44.00$ for an app that allows me to build bundles. No thanks!

We have been with Growave for over a year now. The app works really well. We love the loyalty, review and referral options. Support is quick and helpful.

Doesn't work. No support. Added the app, entered my DHL customer number, email and password exactly as required. Nothing. The app simply doesn't connect to my account. Tried to contact support but there's no email, no phone, no chat - just a contact form buried in Shopify. For a shipping integration where time matters, that's not acceptable. I'm an existing DHL eCommerce Spain customer with an active account and negotiated rates. If it doesn't work for me, who is it working for? Zero reviews on this app should tell you everything. Avoid until they actually make it functional.

We have had quizel on our website for a few months now. After a couple of technical issues i've deleted the app. Initially, it took their team to get it working as it wouldn't show results. Then today I noticed there were still issues as it wasn't showing me any results. I didn't have a great experience.

I’ve spent over 3 hours trying to set up Sendcloud with my own Correos account so I can charge our customers the correct, agreed shipping rates — something that’s essential when Correos rates change and we’re left covering the difference. I specifically contacted Shopify support to enable Carrier Calculated Shipping (CCS) so that Sendcloud could pull live rates from Correos. After jumping through those hoops, I expected things to be more straightforward inside Sendcloud. Unfortunately, they weren’t. The app doesn’t show up under “Use carrier or app to calculate rates” in Shopify’s shipping settings — even after going through all the required setup steps. I spoke with a support rep (Iria), but it felt like they weren’t fully familiar with this type of integration or couldn’t explain what was missing. I’m incredibly frustrated that after all that time this morning, I’m no further along. If it’s not possible to use your own Correos account for live rates at checkout, that needs to be clearly stated upfront. And if it is possible, the support team should be better trained to help merchants achieve it. Right now, it just feels like a huge waste of time.

Powerful Features & Seamless Integration We’ve been exploring the app and have been really impressed with the depth of features available—especially on the $29 plan. The ability to customise automated messages, access team inbox functionality, and integrate with our own WhatsApp number makes it a brilliant tool for streamlined communication. Although we use HelpCrunch for live chat, the additional WhatsApp support features are a great value add. With customers across Spain, the UK, France, and Belgium, having scalable messaging options is a huge plus. Overall, this is a smart, well-designed platform with thoughtful tools for brands who want to stay connected and in control.

The app works great and the section choices are fab. But the support... omg, it's so frustrating. I've been trying for 3 days to engage with support about the menu and it keep getting replies but with no resolution. It's soo frustrating!

I was initially excited to see that I could sync the app with my Square POS—but that excitement quickly faded. Installing the app was a headache. It didn’t work, and I had to reach out to support via their website. To their credit, they were responsive and got their technical team to fix it, but the issues didn’t stop there. The app itself is incredibly basic. Customization? Non-existent. You can upload a logo, but forget about changing colours or branding it properly. The only way for customers to earn points is by spending—no options to incentivize actions like signing up for a newsletter or following on social media. While the support team is solid, the app just doesn’t justify the €47/month price tag. For what it offers, that’s outrageous.

This app has been an absolute game-changer for our business! From the moment we integrated it, everything just worked seamlessly. Transitioning from our previous loyalty program was smooth, and we’ve already seen double the number of customers signing up and actively using it—impressive results in no time at all. The team behind the app has been a dream to work with. We requested a few customisations, like hiding the default icon and adding one to our header, as well as incorporating our own brand font, and they executed it all flawlessly. Their flexibility and attention to detail really stood out. Not only is the app feature-rich and user-friendly, but the level of support we’ve received has been exceptional. It’s rare to find a team so responsive and willing to go the extra mile. If you’re considering a loyalty program for your business, I couldn’t recommend this app more. It’s efficient, beautifully designed, and supported by an outstanding team. Honestly, there’s nothing to dislike—it's been a win all around!

Disappointed with the Performance. I had high hopes for this app, but unfortunately, it didn’t meet expectations. From the first night, I encountered issues—it wasn’t recording visitors to my website. I contacted support, and while the agent acknowledged the problem and escalated it to the technical team, the issue remained unresolved. A few days later, the app still wasn’t functioning properly. It reported zero visitors from our home country, despite multiple visits, including my own, which weren’t recorded. Ultimately, the app didn’t work for me, and I can’t recommend it based on this experience.

It's so expensive. I needed it to connect with omnisend to allow me to send emails to customers when their order is ready for collection. I thought the 11$ option would be sufficient. But you need the 119$ option to have webhooks. Such a waste of 1 1/2 hrs.

It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up! The next option is $60. We are off back to help crunch as we know where we are with billing! They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!

Great service. Very helpful. Took care of everything

Support is great. App works well. We needed it to allow overselling of items as we make everything for wholesale customers to order. We found a work around.

Customer service is incredible. We installed the app and were in the process of setting it up when I received an instant message from Melika. Was told there seemed be be an issue with the button, it was rectified within minutes and helped with the entire setup! We have been communicating and nothing is too much trouble. The setup was completed within about 15 minutes, tech support did most of it and the app works perfectly! I can not fault the app and it's refreshing to see such a wonderful app with exceptional support on Shopify! I would highly recommend 10/10. Thank you Malika.

Said to start chat for an instant reply. This didn't happen. Can't read the input fields as they are white text. Difficult to setup as requires quite a lot of optimisation. Also, I changed the email address from which customers would receive the emails (attempted several times), it said I would need to verify my email address and nothing arrived (even in spam). I do not recommend!

This app is not worth the money. I downloaded it to help us 'auto' sync our stock levels from square to shopify. It records stock for both, then (when we sell something on square or shopify) you have to log in and tell it which stock is correct - either square or shopify. We need it to auto sync and update from square. There is also a lot of items which haven't synced with shopify and square even though the sku's are the same. We sent a chat request at 4:25 and 25 minutes later it doesn't even show as sent or request an email for a reply via email. Do not waste your money!

Really helpful team. We had a small issue with the video upload option (button not showing) but spoke with support and they rectified it quickly. They also advised some 'best practices' and installed the code to make this possible too. Id highly recommend!

We have been using omnisend for over a year now. It's great! We wouldn't use another supplier. I highly recommend

I love this app. I've tried many other Instagram and Facebook feed apps before but this one looks the best on our site. Lots of templates. I highly recommend

I have to say that I'm a tad disappointed with weglot. There's a few things that frustrate me. 1) the pricing. It's expensive compared with other similar apps 2) the support. Every month we seem to go over our word count. We've tried removing languages. But we've just launched a new theme and within days it says we're almost exceeding our translations. So something's not right? Support isn't very good at explaining. I'm thinking of looking elsewhere

Great service. Great app. Highly recommend. The tech support I have received from Amit has been amazing.

Updated review. 5 stars to 1! So disappointing! We have weglot installed to translate our website into multiple languages. We explained this to multiple agents at SEO booster & ranking who reassured us that this was okay and SEO Booster & Speed would help us rank in other languages. We are a english business based in Spain. Our website is built in english and I explained the importance of us being found on seo for our multiple languages (primarily spanish). We have now been told that SEO Booster & Speed doesn't support multiple languages. I have been paying ¢79 a month for months and seen absolutely no improvements... not even to the english version of our site. I've updated EVERYTHING that they suggested within the app. I wish I had spent the money on an SEO expert. Also, we changed our url months ago and this hasn't even updated on the app (even though I contacted support and asked if I needed to do anything and was assured it would automatically update from shopify). Do not waste your money. Get a specialist involved!

The app is sooooo complicated. You have to upload pricing via a CSV file. Customer support only available mon-friday. I do not recommend!

I have just removed the app as I've installed weglot and the hreflang is included. I'm not overly impressed with this app. It works well (I THINK) but it was only installed for about 10 days. However in my opinion it's overpriced and the support is incredibly slow. Almost 24 hours for a response from support each time. I think they're based in Australia so the time differences must have caused some issues. But that being said, support weren't very attentive when they did reply either. So today I've removed the app and emailed support to remove any code left behind. I believe in being fair with my reviews. This app doesn't offer suitable support for the price! G'day. Thanks for trying the app. You contacted support at 2:50am. You received a response within 6 hrs. Your issue had nothing to do with the app but how Weglot was incorrectly configured to have 4 versions of every language, yet we still helped you resolve it in 3 emails. We've asked you how we can be more "attentive" twice and haven't received a response.

I'm very frustrated with the guys here at Transcy. When it comes to SEO they are very vague in their answers. I have asked several times about why we aren't ranking very well in other languages ie spanish, dutch, swedish etc and they keep saying there's many reasons. I fully understand this however I have since found out that image alt text or hreflang is important and these are two things this app doesn't offer. I feel frustrated as I have asked numerous times about their app and it's ability to help rank in SEO within chosen countries and I feel they haven't been fully honest about the capabilities of their app. It is vitally important that we rank for other languages as we are a Spanish company, english speaking, based in Spain. So the spanish translation HAS to perform well in SEO but there are things this app doesn't offer that is essential for this to happen. Yes, it does offer content translation, page title translation & meta tag translation but it doesn't offer image alt text or hreflang translation! I just wish they were honest when asked about this as i would have been able to move to weglot a long time ago!

Wow! I have been blown away by the customer service, support and product. Within 5 minutes of installing the app I had a call from support to help me set everything up. They had to do a little work to make the colour scheme match our website. It was done within 12 hrs. I've just had another message from Adriana to check all is OK. I can not fault the service or product. I've been so disappointed with other apps on shopify in the past but this one is PERFECT. Keep up the great work guys. Its a faultless experience so far