Shopify Marketplace Connect

Doesn't work for Target. And the shopify support staff is even less capable than the application itself. I would love to know who is giving it 5 stars.

Very bad. no fix my problem. Leave to other app.

If I could give it zero stars, I would. Sync does not work. Screws up prices and inventory - your two most important data points. Oh, it also chokes trying to upload images. Cost me a lot of money in mistakes. Support tries, but is not helpful. Look elsewhere.

I don't pretend to know anything much about coding, but all I know is we used this app for years, and while clunky, it at least worked. That stopped about a month ago when their integration with Ebay stopped working. Despite assurances SEVERAL times from support that fixes were imminent, or had been implemented and just needed time to re-sync, nothing was actually fixed. We finally had to find another app to use for this (and they're working fine, so it's clearly an issue on this app's part, despite them trying to say it was Ebay's fault)

Shopify Marketplace Connect's eBay integration ceased to work last month, and despite week after week of promises from the developer that it would be back, it remains broken with no end in sight.

This app continually loses connection with our store - often within moments of connecting. The help team have escalated the issue to developers/engineers and this has been ongoing for weeks. We are switching to another provider as we cannot continue with this terrible level of service and support.

Revised - AGAIN, back to 1 star It's been WEEKS since they can properly fix the sync and listing functionality. Customer service said it was fixed, it is not. First, photos are not uploading, items are not listing, inventory is not syncing, and the app is changing store and eBay categories on its own. Their original fix was for us to go and list 1000s of items directly on eBay!! Isn't that what we pay you to do with this app?? We'll just switch to Litcommerce or CEDcommerce at that point. I have emailed for days with no reply. I do not think they will ever get a handle on this since it has NEVER worked 100% since taking it from Codisto. I'm not sure how they can be the top e-commerce platform and be so terrible at managing this app. OLD REVIEW: The original Codisto app was a 5 Star or higher. When Marketplace took this over they completely changed all the functionality around and took certain options out that brought this app backwards. They allowed us to revert back to the original app, which if you liked over this new version I would highly suggest requesting that while they play around with this new platform. We moved this from 1 star to 4 since they moved us back to the original interface and will move it to 5 when they can fix the new app.

Numerous issues arose a month ago using with eBay and haven't been fixed and with no timeframe.

I spent days trying to make this app work with ebay, but it's just not possible. I thought it was extremely slow, in most cases it would never load, due to our catalogue size (over 100k SKU's), but looking at the other reviews it seems that the app itself is not working. I was never able to upload any products to ebay, and moved over to other competitor apps

03-09-26 (12+ year complaint) Every year it's the same. They blame ebay for a connection issue and I end up having to manually write out all the orders and put them on 1st class loosing considerable time and money. Speak to ebay and they are not aware of any problems. This year it is worse as it's lasted 2 days so far.....chaos. 02-09-26 Absolute chaos. orders not coming through in time for cut off. It's getting worse. Support take too long and then 'escalate' into the abyss. Nobody know why it's not working and orders are stacking up 17-07-26 Support is still very slow Market place connect still doesn't update quantities and products are being sold without stock causing lots of problems. 09-07-26 It doesn't sync quantities. If Shopify states 0, Codisto is whatever it wants to be and therefore so is Ebay. It will allow sales when you have no stock. Support is virtually non existent and keeps getting worse. They'll respond but with nothing helpful beyond the basic. 19- 06-26 Still cannot trust the grid to make changes. I decreased all prices by 3% and the grid reduced the prices by £3... absolute mayhem sorting this out and the team have deleted the record of it which I think is quite shameful. 23-11-25 I've been with them over 3 years. It works with 15min - 1+ week lag. Support has slowly but surely gone down hill. Responses/ experience are limited to pre set dialogue - talking robots. You cannot rely on changes made on the product grid to update on eBay. Why do I endure it? Because it takes such a long time to set everything up! 1st day. Harry was very helpful. It seems very user friendly so far. I had a little trouble with importing old orders so I should have created a cut off point to have prevented that. 17-01-24 I have used this app for 2 years. I have tried all other integration apps over this time and stayed with Codisto/ Marketplace connect. Recently, the apps performance and customer support has dramatically dropped. Customer service have been corrupted with the 'cut/ paste link' solution disease. It's got so bad that the generic links have nothing to do with my inquiry. This has prompted me to see if there are better solutions. There's nothing worse than your livlihood being in jeopardy and nobody available to explain what's happened or to offer an apology.. 29-01-24 Situation is getting worse. I cannot access the app at all. It's now been over 2 months since the engineers have been working on listing malfunctions. There are now random lisintgs being duplicated. 1-2-24 A fix identified but no cause identified. Shopify Marketplace Connect are not willing to undo glitches; I will spend several hours clearing it up with no idea if it will happen again. 2-2-24 Syncing issues, ongoing, quantities do not update, out of stock items are bought and service metrics drop because items are unavailable. Syncing issues - Ongoing, descriptions and variants are not updates as improvements are made - 07/02/24 - Syncing is an ongoing problem and you need to periodically ask (several times as the first request doesn't always work) to force an update. I would guess every week to be sure all systems are go. 05-02-24 App is still not accessible, I have no way of checking or changing listings. 7-02-24 App is now accessible. 14-02-24 Mapping is unreliable. A lot of syncing problems are solved by 'editing in grid' which is the manual entry. This will only effect businesses that have a large number of listings. 15-02-24 Random images are corrupted and there's no mechanism to let you know. If an item is not selling 1st check if the images have been corrupted. 27-02-24 Once Harryl catches on that things are not right, he will take over and have a positive impact, making you feel looked after and well supported. Marketplace connect are still keen to develop their service. 10-06-24 Adrian was keen to provide easy, step by step instructions and followed up well, giving me confidence I was being looked after.

This ap has just randomly stopped working with no word from the developer. What used to be an awesome ap has turned into a nightmare.

It used to work just fine, although was always a bit slow. Now, it simply doesn't work. Inventory takes days to sync, new products take days before they appear on eBay, and as I type this, I can't even load the app. Terrible for a 1st party Shopify app.

The app is completely broken on every single level, and there is zero timeline for it to be fixed. They are not even publicly announcing an outage. I haven’t been able to publish inventory to eBay for weeks. Yet random items are being published to Amazon, a channel I haven’t sold on in YEARS. Inventory that is selling is not linking. Now the last three days nothing being sold on eBay is reflecting on Shopify, so it shows I have $0 in sales in Shopify despite selling hundreds on eBay. It’s affected my seller status on eBay already because I was unaware this was an issue. It will affect my credit limit with Shopify because it’s based on sales. I’m having to manually update my inventory for every single sale I make. I have 400+ listings that are backlogged to list on eBay. I have 300,000 listings (100,000 on eBay) and I have no way to confirm my inventory. This is when I should be able to ramp up for holiday sales. It’s been broken for three weeks already. They are going to destroy my small business, and are offering zero guidance on when (if ever) this will be fixed.

I do not recommend this app. One day, it simply stopped working properly with Walmart. The authorization started disconnecting, linked listings became unlinked, and inventory stopped syncing correctly. One minute the inventory is available on the marketplace, and the next minute it is gone without any action from my side. Email support is also very poor. You may wait two or three days for a response, and sometimes they do not reply at all.

This app is completely worthless. Although the app is experiencing issues syncing with eBay, their support keeps insisting that the problem lies with eBay and its API. They maintain that their app has no issues and that they are just waiting for eBay to resolve the problem caused by their outage. However, a quick search on Shopify and Reddit forums reveals that this claim is a complete lie from the Marketplace Connect team.

Stopped working for eBay, the provider knows about it and has advised they do not have a fix that works, it has been weeks now and thousands of customers have no connection working with eBay to sync quantity anymore. Such a shame, if they do get it working again, I will update the review, but 2 weeks now and no fix at all, eBay is simply not connected to Marketplace connect anymore. Has cost my business thousands of dollars and there is no compensation at all.

August 2026: This App doesn't work at all. eBay Image Synch is completely broken. No integrated way to publish translations. I would highly recommend to use an alternative, rather than destroying your ebay seller account with this.

Leider muss ich eine 1-Sterne Bewertung abgeben. Bisher war ich eigentlich zufrieden. Aber Stand heute (30.08.2026) geht seit 14 Tagen nichts mehr. Änderungen an Artikeln, Bilderupload -> alles funktioniert nur noch zu 5%. Das kostet nicht nur Nerven sondern auch Geld, da neue Artikel nicht überspielt werden und Änderungen nicht übertragen. Der Support sagt "Wir warten ebenfalls auf ein Update von unserem Entwicklerteam und fragen fast stündlich nach" Ich werde mich nun nach einer Alternative umschauen, da ich nicht weiter auf Umsätze auf eBay verzichten will und kann.

The order was not imported, so the customer service staff fixed it manually.

This is my opinion only. My opinion is formed after evaluating it for 2 weeks along with competing products. Regarding my experience with it over the past few days. I totally agree. This is an absolutely senseless app , and with regard to being intuitive (like the many , many other similiar apps I use daily) This mess gets a zero regarding being intuitive, and the process flow ..... I wouldn;'t even call it that, because no process flow exists. Stay away.

I do not recommend this add on, when it works its great but when it doesn't work you end up with overselling items and listings not syncing. I have been a user for a long time but for the past month there have been breaking issues and when you reach out to support they say "there is a large backlog sorry"

Marketplace Connect used to be a useful app, but at the moment it simply cannot be relied on to run an eBay store. I am experiencing serious syncing problems with eBay. Images are not updating correctly, inventory is failing to sync properly, and I have now had a main product sell out on eBay without the stock being correctly updated. This creates a genuine risk of overselling and damage to an established eBay listing. The most frustrating part is that this does not appear to be an isolated problem. Other merchants are reporting very similar issues, yet there seems to be no clear explanation of what is happening or when it will be properly resolved. When an app is responsible for syncing listings, images and stock between Shopify and eBay, reliability is absolutely essential. These aren’t minor glitches — they directly affect sales and seller performance. Marketplace Connect is a great idea when it works, but in its current state I simply cannot trust it with my inventory or eBay listings. I hope Shopify treats the current problems seriously and gets the app back to being something merchants can depend on.

Move to LitCommerce ASAP and stop loosing sales!!. Really bad app now!! I have been using this app for about 2 years and was good but now it's not working and customer service are not helping with issues at all!!

Completely unusable. Inventory does not sync. Images do not sync with ebay consistently (or at all for new items) - we've been over 22 days without support being able to provide a solution beyond "we're looking into it" or "please allow time for the backlog to clear" If you have a large catalog, try another solution.

Avoid this app at all costs! I have been using it since it was Codisto, and I never knew how bad it was at everything until I was forced to find another app. I never liked using it, but what pushed me over the edge was when it pretty much stopped syncing photos to eBay two weeks ago. Maybe 10% of my new listings actually got published, some of which took 2 or 3 days to publish. I set up demo meetings to evaluate 3 other apps, hoping I could find one that would work. This morning I started playing with LitCommerce, and it is honestly so good that I canceled my other two meetings. It is so well designed and intuitive that all I needed was a 5 minute setup video. By this afternoon I had all of my templates set up, all 346 of my items synced to the new app and published on eBay (with only a couple of errors), and THIS crappy app uninstalled! No telling how much money Marketplace Connect cost me in wasted time and lost sales over the last couple of weeks!

Edit: Since shopify acquired the app, I don't think it is developing its function as required as previously, and everytime there is an update to the features which impacts operation, we do not get update. Probably it is time to find another app to do the same job. Edit: 19th Aug Further more issue has been experienced about eBay listing can not be listed properly, getting to a pretty frustrated level that the support can not even provide transparency about progress of the issue getting fixed

Never write reviews but this one is needed. Have gone back and forth with support regarding this App all of a sudden not uploading to Ebay properly. At first you could get Live Support and then it switched to submitting a request overnight. I've had no response in over a week. App is great when it works. Super disappointing for a Shopify App. I'm over the poor support across the board. Stop with the A.I. Support. We spend a lot of money with you and expect something in return besides the POS being down, bad apps and poor customer support.

Doesn't work.

If I could leave zero stars, I would. The problem is not just the support; it's the app itself. I've spent weeks dealing with Marketplace Connect issues that continue to impact my business, sales channels, and ability to operate effectively. Even after extensive troubleshooting, product cleanup, variant cleanup, and countless hours of my own time, the issues remain unresolved. What's most frustrating is that the app appears to struggle with stale data, outdated mappings, synchronization issues, and lingering references to products or variants that no longer exist. In today's technology environment, I would expect a Shopify-supported marketplace integration to have better tools for clearing old data, refreshing mappings, rebuilding catalogs, and identifying synchronization conflicts. Other platforms and applications offer these capabilities, so it's difficult to understand why Marketplace Connect continues to struggle with them. Unfortunately, the support experience has made the situation even worse. Instead of receiving meaningful assistance, I've spent weeks being sent in circles, answering the same questions repeatedly, and receiving little to no actionable guidance. Only one support representative appeared knowledgeable and genuinely interested in helping solve the problem. Everyone else seemed focused on repeating troubleshooting steps rather than driving the case toward a resolution. As a small business owner, this is not a minor inconvenience. I have lost valuable time, delayed marketing campaigns, delayed marketplace growth, and experienced a significant impact on my ability to generate sales. Every day these issues remain unresolved affects my business. What is especially disappointing is that Shopify actively promotes this app and associates it with its platform. As a merchant, I expect better reliability, better escalation procedures, better communication, and better technical support. Instead, I've been left managing the problem largely on my own. The app needs significant improvement. The support organization needs significant improvement. More importantly, merchants need real solutions, not endless loops of questions and unresolved tickets.

This app is good when it work but all of sudden it cannot connect eBay. Customer support looked at the issue 3 weeks but still cannot come up with a resolution. This is affecting the daily operation badly when something just doesn't work all of sudden and without a fast resolution. I am disappointed and 1 star is giving to the support team.

Be Really Careful when you are using Marketplace connect. i had accidentally imported all amazon orders(4000+) to my Shopify store. There was no way to delete or cancel import. Contacted Support but they told couldn't do anything. We were also billed £15000 for these imported order which were processed, fulfilled by Amazon which is absolutely ridiculous. Also contacted Shopify Support and was disappointed as they said the same thing. Finally Got this app which was able to delete orders and very Thankful to the developers of Bulk Delete Imports(https://apps.shopify.com/bulk-delete-orders)

horrible. hasn't worked in over 2 years. When I ask questions they answer with another question and don't read anything thoroughly. They have noone that will do it for you after months and months and weeks of banging my head against the wall. noone to even pay to do it. this program is HORRIBLE. !

Aktueller Stand am 14.07.2026: Nach mehreren Wochen Support konnte Marketplace Connect zwei kritische Bugs bei Variantenartikeln nicht beheben: 1) Varianten-SKU wurde durch Eltern-SKU ersetzt, 2) EAN wurde nicht variantenspezifisch übertragen. Trotz detaillierter Fehleranalyse meinerseits blieb das Problem ungelöst. Die Lagerverwaltung verwendet 'On Hand' statt 'Available', was zu Fehlerlistings bei verkauften Artikeln führt. Ich habe zu M2E Cloud gewechselt, das Bundles unterstützt und zuverlässiger arbeitet. Komplette Zeitlinie erstellt am 24. Juni 2026: Vollständige Zeitlinie des ungelösten Bugs: 10. Mai 2026 – Bug tritt auf: Bis Bestellung #2602332 (9. Mai 2026): korrekte 9-stellige Varianten-SKU wird übertragen Ab Bestellung #2602334 (10. Mai 2026): nur Eltern-SKU 12600 wird übertragen 7 Bestellungen betroffen: #2602334, #2602337, #2602346, #2602377, #2602379, #2602381, #2602389 5. Juni 2026 – Erster detaillierter Kontakt mit Lyn: Vollständige SKU-Tabelle mit 5 Varianten gesendet Screenshots als Beweis beigefügt Tickets: #623845, #623945, #623946 6. Juni 2026 02:00 – Lyns Antwort: Behauptet: „The actual Shopify SKUs are used for the variants" Diese Aussage ist nachweislich falsch – widerlegt durch Screenshots und Bestellhistorie 6. Juni 2026 06:45 – Manfred: Kurzzeitig 2 korrekte Bestellungen beobachtet Exakte Bestellnummern als Beweis für Bug-Beginn am 10. Mai 2026 geliefert Overselling-Risiko benannt: Shopify überschreibt korrekte eBay-Lagerbestände nach jedem Sync 6. Juni 2026 15:44 – Manfred: Unlink/Relink hat das Problem nicht behoben eBay zeigt weiterhin: 12600, 12600(1), 12600(2), 12600(3), 12600(4) Korrekte SKUs wären: 126002101, 126003101, 126004101, 126005101, 126001101 6. Juni 2026 16:28 – Manfred: Formelle schriftliche Eskalationsanfrage an das Development Team 7. Juni 2026 02:02 – Lyns letzte Antwort: „I will check on this further and email you for an update upon investigation." Danach: keine weitere Antwort – 17 Tage Stille 24. Juni 2026 – Aktueller Stand: Bug seit 45 Tagen ungelöst Manuelle Lagerbestandsanpassung nach jedem eBay-Verkauf notwendig Technische Analyse: Der Bug liegt im Übertragungscode von Marketplace Connect. Die App liest die falsche Variable für Varianten-SKUs aus, erhält einen leeren Wert, greift auf die Eltern-SKU zurück und fügt einen automatischen Index hinzu um Duplikate zu verschleiern. Die übertragene SKU ist 5-stellig statt korrekt 9-stellig – eine einfache Längenprüfung hätte den Fehler sofort aufgedeckt. Konkrete Frage an den Entwickler: Welchen genauen Variablennamen verwendet Marketplace Connect um Varianten-SKUs auszulesen – und stimmt dieser noch mit dem Variablennamen überein den Shopify nach dem 10. Mai 2026 verwendet? Update 24. Juni 2026: Hallo Shelbee, vielen Dank für deine Antwort. Ich habe mehrere zusätzliche Beobachtungen und eine konkrete Anfrage an das Engineering Team. 1. Die entscheidende Frage die bisher nie beantwortet wurde: Ich habe die folgende Analyse bereits mehrfach sowohl an Ian als auch an dich gesendet: Shopify-Daten Variable erkannt von MC Ausgelesener Wert Übertragen an eBay Einzelprodukt-SKU JA Shopify-SKU Shopify-SKU Varianten-SKU 1 NEIN (leer) Eltern-SKU (Fallback) Varianten-SKU 2 NEIN (leer) Eltern-SKU (Fallback) Varianten-SKU 3 NEIN (leer) Eltern-SKU (Fallback) Die entscheidende Frage wurde vom Engineering Team nie beantwortet: Welchen genauen Variablennamen verwendet Marketplace Connect um Varianten-SKUs auszulesen – und stimmt dieser noch mit dem Variablennamen überein den Shopify nach dem 10. Mai 2026 verwendet? Das ist eine 5-Minuten-Überprüfung für jeden Entwickler mit Zugang zum Code. 2. Neue Hypothese – automatische Index-Generierung maskiert den Bug: Ich vermute dass Marketplace Connect den Bug intern durch automatische Index-Generierung verschleiert. Folgendes passiert vermutlich: MC liest die gleiche Eltern-SKU 12600 für alle Varianten → erkennt Duplikate → fügt automatisch einen Index hinzu: 12600 → 12600 (1) 12600 → 12600 (2) 12600 → 12600 (3) 12600 → 12600 (4) Das bedeutet MC glaubt intern dass die Übertragung erfolgreich war weil jede Variante eine „eindeutige" SKU zu haben scheint. Der Index wird jedoch von MC selbst generiert – nicht von Shopify und nicht von eBay. Die tatsächlichen Shopify-Varianten-SKUs (126002101, 126003101, 126004101) werden nie ausgelesen oder übertragen. Das würde erklären warum MC intern keinen Fehler meldet – das System glaubt korrekt zu funktionieren. 3. Die gekürzte SKU-Länge wurde die ganze Zeit ignoriert: Ich habe wiederholt darauf hingewiesen dass meine Shopify-Varianten-SKUs 9-stellig sind (z.B. 126002101) aber nur eine 5-stellige Eltern-SKU (z.B. 12600) an eBay übertragen wird. Das allein hätte ein sofortiges Warnsignal sein müssen: Erwartete SKU-Länge: 9 Stellen → 126002101 Übertragene SKU-Länge: 5 Stellen → 12600 Warum hat Marketplace Connect nicht erkannt dass die übertragene SKU deutlich kürzer ist als die ursprüngliche Shopify-SKU? Eine einfache Längenprüfung der SKU hätte sofort gezeigt dass der falsche Wert übertragen wird. Dieser Punkt wurde von mir mehrfach angesprochen und konsequent ignoriert. 4. Empfohlene Testumgebung: Marketplace Connect sollte eine dedizierte Testumgebung erstellen mit: Einem Shopify-Shop mit Einzelartikeln UND Varianten-Artikeln Einem verbundenen eBay-Konto Code-Überwachung während der Artikelübertragung 5. Zugriff auf meinen Shop ist nicht notwendig: Die Übertragung hat vor dem 10. Mai 2026 korrekt funktioniert und andere Händler sind ebenfalls betroffen – wie du selbst bestätigt hast. Das ist kein account-spezifisches Problem. 6. Zusätzlicher Beweis – Überschreibungsverhalten: Wenn ich alle falschen Eltern-SKUs auf eBay manuell durch die korrekten Varianten-SKUs ersetze, überschreibt Marketplace Connect diese wieder mit der Eltern-SKU. Das bestätigt dass die Fallback-Logik aktiv ist. 7. Angeforderte Datentabelle zur Überprüfung: Einzelprodukt: SKU Von MC ausgelesen Erkannt An eBay übertragen Auf eBay angezeigt 203500402 203500402 JA 203500402 203500402 Varianten-Produkt (3 Varianten): SKU Von MC ausgelesen Erkannt An eBay übertragen Auf eBay angezeigt 126002101 ????????? NEIN (leer) Eltern-SKU Eltern-SKU 126003101 ????????? NEIN (leer) Eltern-SKU Eltern-SKU 126004101 ????????? NEIN (leer) Eltern-SKU Eltern-SKU Zusammenfassung: Der Bug liegt im Übertragungscode von Marketplace Connect. Die App liest die falsche Variable für Varianten-SKUs aus, erhält einen leeren Wert, greift auf die Eltern-SKU zurück, fügt einen automatischen Index hinzu um die Duplikate zu verschleiern, und überträgt eine gekürzte 5-stellige SKU anstatt der korrekten 9-stelligen Varianten-SKU. Das erfordert eine direkte Zusammenarbeit zwischen dem Shopify-API-Team und dem Marketplace Connect-Entwicklungsteam. Ich weiß ehrlich gesagt nicht mehr wie ich diesen Bug nach 7 Wochen noch deutlicher beschreiben soll. Updated review from June 17, 2026: Despite multiple contacts since May 2026 and detailed documentation of the issue – that only the parent SKU and not the correct Shopify variant SKU is being transmitted to eBay – nothing has changed after more than 5 weeks. The problem affects all multi-variant listings. When the parent SKU is reported back, automatic inventory management does not work and stock changes have to be entered manually. A formal escalation to a manager or product owner has not been made possible so far. Recent experience with the Marketplace Connect app: Important note regarding items with variants! Unfortunately, a change was made to the app on May 10, 2026, that broke inventory management for variants in Shopify. When only the 5-digit "parent SKU" from eBay is transferred to Shopify, the sale of the item (which uses the 9-digit Shopify SKU) is not accounted for in inventory management, and the stock level is not updated. Consequently, the adjustment has to be made manually. Previously, the 9-digit Shopify SKU was transferred to eBay; currently, however, only the 5-digit parent SKU is transferred, followed by the parent SKU with an index for all additional variants. I have contacted support several times about the current situation, but nothing seems to change. The system continues to transfer the 5-digit parent SKU and the parent SKU with an index for additional variants. We shall see if the 9-digit Shopify SKU is transferred to eBay again in the future so that inventory management for variants works properly once more. If anything changes, I will update my review. My review as of approx. May 10, 2026: The app works excellently. Listing items created in Shopify is done on eBay without any major delays. Thanks to the very quick support from the support team, I learned a lot about the Marketplace Connect app that I would never have known just by reading the description. Please note an important point that I discovered due to a change in the inventory of an archived item. By changing the inventory of an archived item, the item activated in Marketplace Connect was automatically transferred to eBay. The support team's analysis quickly identified the reason for the item being transferred to eBay, and I received important information about using Marketplace Connect. --> As soon as the inventory is changed, the item is automatically uploaded to eBay if the item is active in the Marketplace Connect item list. --> When the inventory is changed, the item's status is not checked. This means that even if the item is archived and hidden in the online shop, the item is uploaded to eBay. --> Here is an excerpt from the email support team: Marketplace Connect app uses Shopify as the source of truth for your products. The list of products that you see on Marketplace Connect > Listings page are all your products in Shopify regardless of their status (active, draft & archived). There is no way to delete a product within Marketplace Connect. To delete them, you have to delete directly in Shopify.

If I have any issues - Customer Service is there - fast service so I can continue with my business. Now its 2026 and Customer Service is so restricted everything is always "I have to put a ticket in" MAYBE in 3 weeks after loosing thousands of $$$$ they will reach out by email.

Etsy does not show up as an option. Only amazon, Ebay and walmart

horriable app

In der App-Beschreibung wird ausdrücklich Etsy als kompatibler Marktplatz aufgeführt, nach Installation sind aber nur ebay, Amazon und Walmart zur Anbindung verfügbar.

very bad and hard

This app does not worked at all and shopify customer service was time waster, This app waste of my time better upload products on amazon manually.

I spent more than 10 hours try to listing the products, and then i got a bulk of errors, required field should be filled not included in the bulk listing...

Gefährlich, rechtlich bedenklich! Zerstörte meine Accounts und Layouts meine Angebote, ohne erlaubnis!!!!!!!!!!!!!

We are experiencing a critical issue with Shopify Marketplace Connect where inventory synchronization between Shopify and eBay is not functioning reliably. Despite multiple support requests over an extended period, we have not received a resolution timeline or effective mitigation. This creates a significant risk of overselling and directly impacts our marketplace performance and seller account health. For a core infrastructure connector, we expect a higher level of reliability and transparent communication regarding critical production issues.

Terrible Customer Service - If you have an outage they don't fix it. Tried for 2 days couldnt list anything anywhere and there answer was our team is in Australia and they are sleeping.

Endless errors and syncing issues. Support just constantly tries to republish the listings to see if anything changes. I wouldn't trust using this app.

We reinstalled this app in April 2026 having previously used it in 2019. Upon reinstallation the app merged our new eBay account with our defunct 2019 legacy account and published our entire product catalogue of 1,000+ products to eBay without our authorisation, including brands we are not licensed to sell on eBay, putting our seller account at risk of suspension. We had to manually emergency-end all listings ourselves. Three weeks later, after dealing with multiple support agents who repeatedly suggested the same failed fixes, the legacy account data is still present in their system. We have also discovered that a former employee who left our business in 2020 still has active credentials stored within the app, representing a serious data security risk. We have now been forced to file a formal complaint with the ICO regarding the unlawful retention of personal data. The app itself may work well for new users, but if you have any history with it under a previous account or trading name, be warned that your old data is never deleted and can cause serious problems when you return. We would not recommend this app to any business until their data retention and account management processes are significantly improved.

Die App funktioniert leider wohl nur bei kleinen Sortimenten. Die Synchronisation der bestehenden Ebay-Listings konnte bei mir trotz Eskalation des Support Tickets an die Entwicklerabteilung nicht durchgeführt werden. Ich habe 18 Tage auf eine Lösung gewartet.

I spent a great deal of time trying to make marketplace work with Ebay...I think it should be made clear inside marketplace that an Ebay connection only works one way from Ebay to Shopify!!! Not from Shopify to an Ebay listings, this frustrating and disappointing to say the lease!

Support won't help at all, import is delayed by hours. The only answer we get from support is we have to much orders which isnt the case or they tell us orders aren't technically importing late if they show up within 24 hours. Looking into alternatives UPDATE: MAY 7TH STILL NO RESOLUTION. SUPPORT STOPPED RESPONDING ENTIRELY. THEIR ONLY SUGGESTION THIS ENTIRE TIME HAS BEEN TO PRINT LABELS THROUGH THE THIRD PARTY PLATFORM. THAT IS NOT A FIX. THE CASE WAS SUPPOSEDLY ESCALATED TO THE DEVELOPMENT TEAM AND WE HAVE HEARD NOTHING. NO UPDATES, NO TIMELINE, NO ACCOUNTABILITY. IT IS CLEAR THEY DO NOT CARE ABOUT THEIR CUSTOMERS. COMPLETELY UNACCEPTABLE.

Die App wird damit beworben, auch für die Intgration von etsy geeignet zu sein. Für Neukunden ist jedoch nicht einmal mehr eine Verbindung zu etsy möglich., da laut Support die Unterstützung von etsy schrittweise abgebaut wird. Absolut unbrauchbar.

We are so disappointed with this app, it really is unfit for purpose. Our prices were replicating from Shopify to Ebay in the thousands, the inventory amounts were incorrect and there were duplicate variations, even though the SKUs and sizes were the same. Dina had to individually sync each product back to Ebay to try to get it to show the correct price/inventory quantity. However, over the weekend, we sold a product on Ebay that isn't in stock in Shopify because all of our inventory quantities have reset themselves to 100 in Ebay. Marketplace Connect tell us that eBay has a policy that limits the maximum quantity shown on a listing to 99 or 100 units, even if our Shopify stock is higher. However our stock is LOWER than 100 and it is still showing as 100! After giving them several chances to resolve or explain these problems, we won't be continuing with this app. We were trialling the Ebay connection before we used it for Amazon, where we have many more orders. We don't have much confidence in it sadly, and knowing how difficult Amazon can be, we just can't risk it.

I have had nothing but issues with this app. Difficult to set up and use properly, and does not sync inventory or pricing. Right now, I have to do a manual recount of everything since it was so off.

Does not work and support is useless.

I use Shopify Marketplace Connect for Walmart, eBay, and Target Plus to list my products. While Walmart's interface was initially less intuitive, it's now fairly easy to use. Target's listing process, however, has been very frustrating. Walmart Marketplace: Pros: Easy listing process once you're familiar with the interface. Cons: Some prompts and expectations within the app could be clearer and more straightforward. Target Marketplace Connect: Cons: * My first listing attempt was rejected without a clear explanation. * The second listing required an excessive amount of detail, including numerous dimensions, making it unnecessarily time-consuming. * The app needs clearer indication of which fields are truly required. Currently, it uses an asterisk to mark some required fields, but after submitting a listing, I receive critical errors for fields that were not marked as required. This inconsistency leads to multiple errors and wasted time. * Target Plus lacks the shipping flexibility offered by other platforms. Sellers are locked into their initial choice of shipping carrier, which restricts options for both sellers and customers who may prefer different carriers or shipping speeds. Suggestion: * Target should streamline the listing process, clearly indicate which fields are mandatory, and ensure a smoother, more user-friendly experience. * Improve shipping flexibility: Allow sellers to change shipping carriers based on weight, shipping cost, and speed. Support Experiences: Support experiences have been inconsistent. While some agents were unhelpful and unclear, I recently connected with Lou, who was fantastic. He was knowledgeable, empathetic, and provided clear solutions. Suggestion: Ensure all support agents are trained to provide the same level of excellent service as Lou, with a focus on clear communication, empathy, and understanding. Overall: Enhance the seller experience by focusing on clarity and efficiency. Provide clear instructions, concise error messages (not everything needs to be critical), and a clear distinction between required and recommended fields. Streamlined processes and knowledgeable support agents are also essential. I'm adding one star to my review because a leader from the company contacted me and explained the situation. However, the lack of follow-up and subsequent unresponsiveness from that same leader is disappointing and prevents me from rating higher. There are still issues with the app, and the customer communication via chat needs substantial improvement, including consistent and timely responses to customer contact. Addressing these fundamental communication and functionality problems should be a priority. Mar 9, 2026: I am further downgrading my review because the support experience has significantly deteriorated. I am currently facing a critical issue that is costing my business money, and the assistance from support representatives (specifically Chloe and Lovely) has been utterly unprofessional and unhelpful. While I previously mentioned a positive interaction with a leader, their subsequent lack of follow-up and total unresponsiveness have been deeply disappointing. The platform’s functionality remains inconsistent, but the primary failure is the communication—responses are delayed, agents lack empathy, and there is no sense of urgency even when financial loss is involved. I can no longer recommend Shopify Marketplace Connect due to this breakdown in basic service.

Worst Expierience so far. App on phone is not useable. Plenty of errors while importing products to Stores. Hard to figure out what the problem is. Randomly killed my Etsy Store last week. Lost all my listings and Ranks on Etsy. Since 1 week they keep telling me they trying to figure out what happend and the team is working on it. Nothing happens. I did lost a lot of money to them and also had to pay 0,20$ for any new listing i had to do without them. Support takes days to answer and you get these no sense answer that they are aware of the problem and trying to help. If you dont wanna loose everything you build up, dont use this app. At least not for Etsy...

slow and confusing the menu and scrolls are terrible to navigate

Use of this app is a nightmere. Sometimes it does not sync and does not give any eplanation about why that happen.

The most disfunctional experience with an app I have ever had. The Ai bot and I have been trying for two days to connect our shopify store to amazon. Nothing that is supposed to be visible on the app pages is actually there. It is the most non-intuitive app I have worked with. Lost of uneccessary information requested and nothing that we actually need is listed on the pages. It took us 20 minutes to connect using the Amazon Prime app for our US store. I am two days into this for our Europe store and still struggling.

Terrible support. This is unacceptable for $400 a month. This happens every day, the variants will disappear for hours for one person on the team but not everyone. Then they reappear. They refuse to fix the issue and said to use a different app!

I believe Marketplace Connect is mainly suited for simple products. We operate in a niche market for pet supplements, and the app fails to map this category correctly to the Amazon API. Some fields in the app allow for free-form text, whereas the official Amazon API requires a dropdown menu with fixed variables. This causes a constant error from Amazon whenever you fill in those fields, making it impossible to link products and list them on the platform. The app/API integration is incomplete and subpar. Not worth more than 1 star.

This application is terrible. Helper cant help efficiently to map values. I'm thinking to create my own app application now if it useless

Viele Artikelatribute können nicht übernommen werden, oder werden nicht beschreiben wie das geht.

Application lente et maintenant ne marche même plus

I back off because the charge were not clear

Horrible UX and UI

be aware that this app can completly mess up your existing ebay store as it has with ours, we have lost images, store categories, sku's and our all our item specifics which has completly ruined our busy ebay store which is now making zero sales. What a mess, have asked for help but nothing they haveadvised has been able to sort this out. What a mess we are really upset about this as our ebay store has been running for 25 years now all our hard work is lost just because we used this app. Avoid !!!

terrible, this app keeps deleting my listings on etsy

Absolut komplex und voller Bugs. Kostenfrei ist lieb gemeint, aber nutzlos für Ebay bzw. viel zu zeitaufwendig und nicht prozesssicher. Sorry, DPL läuft deutlich besser.

Used for almost 12 months but uninstalled due to the insistence that “eBay” required customer details be deleted. This includes name, address, phone. Order tracking details, reviews that are left. Also means the customer can’t be merged and makes keeping track of repeat business impossible as well as trying to find orders to assist with warranties and follow up. If you value record keeping avoid this app.

Walmart is not working, it has not worked for us in several months and tech support can not figure out the issue

nachdem ich den Ebay Marktplatz ausgewählt habe ist Ende. Kommt jedesmal eine Fehlermeldung.

Update from 2 stars to 1 star: Dec 29: Almost a two months later and a lot of back and forth with support, and this app still does not work properly. There seems to be a cache issue on their backend, or something similar. A chat agent was able to help reveal available products to map, when mapping to Amazon listings. Same issue appeared and new support agents (via email) have no clue how to fix the issue that they other chat agent fixed in 2 min. Looking for recommendations on apps to sync Shopify with Amazon. Nov 6: The error messaging on listings is beyond vague. With a little explanation and some more UX improvements, this could be a lot easier. Likely will pay for an app that is more thorough.

Es ist ganz furchtbar mit dieser App. Seit Wochen klappt nichts und der Kundendienst hat mir falsche Empfehlungen gegeben, was mich viel Geld zum Einstellen, Löschen und erneut Einstellen bei Ebay gekostet hat. Nun habe ich einen Teil hochgeladen, aber es ist nicht synchronisiert und ich verkaufe die Artikel doppelt. Ich muss Bestellungen stornieren, mich entschuldigen und habe unzufriedene Kunden, die sich beschweren. Neu eingestellte Artikel kann ich nicht hochladen. Die "Fachabteilung" ist schon seit Wochen dran und ich werde immer nur vertröstet. Ich solle Geduld haben - aber es passiert gar nichts. Ich habe noch nie so eine katastrophale App gehabt und so einen unfähigen Kundendienst - wenn überhaupt wirklich jemand danach schaut. Nachsatz: auch später noch Probleme über Probleme. Furchtbarer Kundendienst. Dreht sich im Kreis und liest einfach nicht, was man schreibt. Kommt mit lauter Lösungsvorschlägen, die nicht funktionieren und schiebt konsequent alles auf Ebay. Ich habe mehrfach mit Ebay telefoniert. Ebay hat mir sogar schriftlich bestätigt, dass alles in Ordnung ist, und angeboten, dass die Technik sie direkt kontaktieren kann. Dies wird nicht getan, man wird nur mit Ausreden abgewimmelt. Stunden mit diesem Chat verplempert und die Fehlermeldung ist immer noch da.

Serious bugs in Amazon order importing. When a new order comes in, it has incorrect product customization details. It seems to not work with product variations. Contacting support is like talking to a brick wall. They don’t want to help you they just want to close the ticket. So beware if you have handmade or variations don’t trust this app.

If there were an option to give negative stars, I would gladly do it. This has been by far the worst experience I have ever had with any app on Shopify — and I’ve used many. Marketplace Connect is unbelievably poor, confusing, and unreliable. The app itself feels broken and unfinished, and what makes it even worse is the support team. They seem to have zero understanding of their own app. I spent an entire month going back and forth with support, explaining the same issues again and again, only to reach ABSOLUTELY NO SOLUTION.

This app no longer supports Etsy. Support tells me to adjust settings that do not exist. Etsy has been removed as a supported connection. Update....Ian from support said ..... "Thanks for confirming. Work is on the way to get the readiness_state_id implemented. Our dev team should release it soon. I'll let you know right away when it does." Update, never followed through, still does not work with Etsy.

Absolutely shockingly bad support. Particular mention needs to go to Mariz who does not belong in customer support industry. Lazy and incompentent would be the kind way to describe her.

absolute Schrott App man soll sich mit Ebay oder Amazon verbinden und Ebay geht überhaupt nicht ...Diese App ist Nutzlos!!!

Had a more than difficult time setting up Amazon and Ebay to the point Ebay suspended my account before I can load anything stating suspicious activity

**UPDATE #3** If you want to list to Amazon or Etsy save yourself—do NOT even consider trying this app. If you want to use it for eBay — then go for it. **UPDATE #2** Their customer support is diabolical. At this point i don't know if they're trolling customers or hire infants. They will contradict, they'll make you wait forever between responses and most replies will infuriate you with its lack of understanding the matter or their own app functionality. I WISH WE COULD RATE THEM -10. **UPDATE #1** Your app gets worse and worse day by day. Live-chat support takes hours to say a simple "hello" and the app is so littered w/ bugs it is scary. We are starting to regret using your app and migrating to another app is a large undertaking when dealing with 35K skus. You're owned by Shopify — why isn't Shopify fixing these issues? **ORIGINAL REVIEW** You'll be told that their connections working fine until you start facing show-stopper errors. You'll also be told that you'll always have 24/7 live-agent chat support until you do NOT. Here we are 2 days in a row trying their live-chat and there are NO live agents at all. And they aren't responding on the 'submit message' emails for now two days. We did not expect such unprofessional treatment from Shopify.

Doesn't work worth a damn.

This app has gone from bad to worse. For $99 a month, it should at least work. Support doesn't listen. The app is defective. It causes significant issues with Amazon listings and Etsy. They will not fix it and the recommendations do not solve the problems. Very sad.

Will NOT work if you have multiple variations of colour and size. I wasted a week trying to get it to work. Even got the developers involved, and they couldn't work out how to do it. This would work only with single variations of things, and ONLY if you spend a long time mapping all the fields. Just build excel files for Amazon, it's quicker.

It historically imported a bunch of old orders without any confirmation or clicking anywhere Caused a lot of double orders. Support just says "thats intendeded, how about you go fix 600 orders manually from both Shopify and your accounting system" No compensation no nothing. Total lack of care for merchants.

Why doesn't Target Plus support multiple images per variant? Currently, only the main image is correct for each variant, while the other images are all jumbled up...

Interface is all over the place, but came here because in trying to transfer products, it wiped out all of my secondary images on all of my listings. ....luckily I have a backup for the 4000+ listings on my shop, but this is wildly underbaked as a product

Does not connect easily

This app is complete trash! it doesnt work at all! Some products are imported to Amazon some are not ... nobody can tell why this is. The only thing you hear is, that you should delete the listings and try to import the products again. Soo frustrating to work with bad apps like that!!! Also, this app is self-service only. So, if you have a problem nobody is willing to take some time to resolve the issue ... I tried to make the Amazon import work for a 1 1/2 month now ... without success!

not user friendly very little integrations and very little control

Steals your money for orders from amazon that are not even connected. if you do any decent business with amazon they are going to charge you 1% of all your orders

Etsy connection does not work at all.

hello can i get some support with the App. I have issues exporting products to ebay. Regards ShelloCB

I was very unhappy with the customer service. The agent was unable to solve the problem and left the chat by forwarding the email contact of their superior agent. I have to uninstall this app after unsuccessful attempts since the last week.

I heavily relied on the app, and then, out of nowhere, from one day to the other, they discontinued their support for etsy. Just like that, no warning in advance, no notice, just an error message when syncing new listings. After wasting hours of research, I finaly found out, they want "to spend their efforts on other platform". -> do NOT rely on the app nor the team behind it!

Consistently crap, start to finish. Now Etsy isn't supported? "Etsy has changed so we don't have the ability..." "Anyway talk to a 3rd party app they can still do it." MAKE IT MAKE SENSE! Every listing, i had to talk to support. I had to reupload every listing, every new agent i had to explain exactly what had previously happened and still couldn't take my word for it, prolonging issues. I left my emails when live agents were not available over 7 times with issues, I got a response 1 time via email. Why is it the 1 thing we could get for free from shopify is now closing, pushing us towards 3rd party apps that I'm guess they get a cut of the profits...

CAREFUL! It doesnt only charge after 50 orders! It adds fees to your Shopify bill even for revenue that has nothing to do with the app!

We have encountered numerous problems with the latest version of your application. The previous version functioned exceptionally well. The current update has made it overly complex and significantly challenging for users. Additionally, over the past two days, we have experienced an issue with your app failing to display our eBay products in the bulk section. I have communicated regarding the ERROR we are receiving, yet no one has responded to us.

Great concept but fails to deliver. - Walmart marketplace connection disconnects every few days and I need to manually re-establish the connection for orders to get imported. - Etsy connection does not work anymore. @Shopify team, you have the best e-commerce, and we want to work with you. Why don't you make it easier for us? Please, charge a fee if you need to, but get it done!