Navidium Shipping Protection

This app has been very helpful for allowing us customization with our package protection program.

So glad I made the pivotal switch years ago! Easy to use the platform in addition to keeping your fees. It's great having full control over the process. I've been with Navidium for 4 years now. Highly recommend.

It’s been easy working with the Navidium. Any requests or changes we’ve brought up are taken seriously and looked into rather than being easily dismissed. We appreciate their help, responsiveness, and quick turnaround!

I've been using this app for a few years now and it's always worked perfectly. When I've had major theme updates that have affected this app their support have been very fast and responsive, re-enabling the functionality within a couple of hours with no hassle. Definitely recommend this app.

海外配送における紛失や破損といった不安を軽減し、お客様に安心感を提供できる点で非常に有効なツールだと実感しております。 また、サポート体制も誠実で素晴らしいです。 問い合わせに対するレスポンスが迅速かつ丁寧で、疑問点や設定についても安心して相談できます。弊社でも設定に戸惑っていたところ、迅速にご対応いただけました。 越境ECにおける配送サポートにお悩みのストアにおすすめしたいアプリです。

This app helps us get more revenue. Quick and helpful support.

great app

These guys behind Navidium are incredible!! Since the installation, they've been super helpful, they respond super quickly and they make sure every need i have can be done (ex: we needed french translation everywhere because our clients are French or English and they added extra coding on their app for us so it can work, freely! Also, the app is super user-friendly, works like magic & is a much better option than the other Shipping Protection apps we've used in the past! I recommend to any merchand! Thank you so much for your kind words and for trusting Navidium across your multiple stores! We're truly grateful for your continued support and confidence in our team. It means a lot to know that our support and flexibility have made a difference for your business. We look forward to continuing to support all your stores!

Awesome experience and when requesting assistance they did not hesitate to help. Very prompt and getting the job done! Highly Recommend! Thank you so much for your kind words and recommendation! We're thrilled to hear that you had an awesome experience with our support team. Providing prompt assistance and making sure everything works smoothly for our merchants is always our top priority. We truly appreciate your support and look forward to continuing to help your business grow with Navidium. If you ever need anything, we're always here to help!

Navidium has been working great for us. Their team helped with the setup and even assisted with a theme switch soon after we had added it to our theme. Support was great! So far, so good with the app. Switched from another insurance company and love that we're getting to retain revenue and actually assist our customers with replacing orders that get lost instead of their claims getting denied.

Great app with great service! Thank you!

Absolutely love Navidium, great investment and amazing idea to partner with them.

Navidium is super easy to install, comes with great customer support, and best of all - makes your store money!

Navidium is always just a quick email away, day or night. An app with actual people behind it.

its an amazing add / downside cant have a call with anyone from support

Great support and great app. Hated the revenue split with route

they're great

The app itself is very easy to use and straightforward. I absolutely love it. The team is also extremely efficient! Easy to communicate with and resolve any issues you may have.

Einfache App. Viele Möglichkeiten. Funktioniert Gut. Schneller Support und integration.

Superb assistance!

So easy to use and has helped us a ton to cover cost of missing packages

Great help and service team!

Lots of great updates! Made a suggestion to make work flow easier and they added it a week later!

Great app! It really boosted our AOV.

Have only just started using the app so don't have app-performance feedback just yet. But the customer service and support that the Navidium team provide is outstanding. They are incredibly fast at replying, they loop in multiple team members within the email chain and they are quick at troubleshooting. They coincidentally found a few minor bugs/glitches with our website and fixed it up happily out of good will too. Im sure the app will be great. Considering their level of support of great.

We moved over from a third-party shipping protection provider and have been really happy with the switch. Navidium gives us more control over the customer experience, and everything feels much more aligned with how we want to support our customers. The team has also been super responsive whenever we’ve needed anything.

Navidium has been a strong addition to our site. The app is easy to set up and integrates seamlessly with our store. It makes managing shipping protection straightforward. What stands out to us the most is how responsive the team behind Navidium is. They are quick to resolve any issues, which makes a big difference in day to day operations. The app is solid. The team is solid. We highly recommend it.

Easy to use, the team is very responsive. Plus you have more control - you keep more fees and decide how to manage claims. It's worked well for us. Doesn't interfere with checkout software and product listings the way some of their competitors did. . .

We’ve been using Navidium since 2024, and it’s been a great addition to our stack. It’s super easy to set up, and the biggest win for us is being able to manage our own shipping protection instead of relying on third parties. Keeping that revenue in-house while resolving claims quickly has made a real difference both operationally and financially. The customization options are also a big plus—we were able to match everything to our brand and control how it appears in the cart/checkout. Overall, it just works. If you want more control over shipping protection and a smoother post-purchase experience, definitely worth trying.

Great app.. It pays for itself and much more. Use it

A great way to control your own shipping protection. A lot less hassles than other options.

Simple and reliable platform to handle your own shipping protection. We've used Route in the past and Navidium has given us the tools we've needed to handle all the details of shipping protection ourselves.

Quick support for any issues that arise.

Works well and lets you control the shipping protection process. Their support is responsive and has added features quickly when I've brought issues to their attention.

Great app! Navidium works well and they even set it up for us. Love this App! The company is really supportive of small businesses like ours.

great, app and great value for what it does

Fantastic app! I've been using this app for at least 2 years and the majority of my customers choose to use it. Installation was effortless as they take care of everything and when Shopify made some changes that would affect Navidium they were proactive and took care of everything quickly to make sure it continued to work seamlessly. Highly recommended.

Easy to install. I had a few problems due to my ignorance. They responded quickly and solved it for me. Customers enjoy the option and also gives me a lot more flexibility than the other insurance options I have used. The others cost me money, this one helps me.

Great customer service. Thanks!

Great customer service and great app. Gives our customers peace of mind with shipping protection. If you need any help with the app just reach out and the support team is prompt and courteous. Definitely recommend.

Insurance is a very important aspect when we ship products. While there are other similar software options, Navidium is the most affordable and reliable. Its robust support system gives us peace of mind.

Better than all the other "shipping protection" apps. This makes the most sense for our small business. Quick support too.

Excellent app. It really has helped us protect margins. Also, great customer support. Thank you!

Great app, excellent customer service and a reliable team. Highly recommend. Thank you!

We’ve been using Navidium since they create the app I believe and it’s been excellent. After trying other shipping protection apps, this one has been the best fit for our business. I really appreciate that it lets us take care of our customers directly instead of pushing them into a third-party claims process.

Very easy to use. They handled everything to make the app work flawlessly with the theme.

Customer service is great with Navidium, and they are always responsive and quick to offer a solution!

Flexible and easy to use overall. Support is very helpful and responsive. This app has helped us tremendously to safeguard our customers' shipments and protect ourselves from issues with lost or damaged shipments.

AMAZING!!! I love this app!

App is amazing. Lost cost, easy to setup, and customer support is A+++. They reach out to for any help/fixes within a couple of hours.

Easy to use and great support if needed.

Zevi is the greatest and so are his apps.

Navidium and the team are exceptional. We have used the software going on 5 years now and they continue to create seamless upgrades. If there is ever an issue when we are implementing a new theme they are quick to resolve it. These are the type of people who really care about what they are providing and make sure they are adding value for every customer. Thank you all for support. All the best!

The app works great and support is very helpful and communicates well should you have any questions or concerns with setting up the app!

Excellent support! Thank you!

The shipping protection is working well on our website and the customer support has been great.

Works like a charm, exceptional quick support

V Good support & much cheaper than others

Great app, runs smooth, easy to use

So far so good. Quick customer support and no problem helping us install it correctly. Thanks!

Great customization options and an extremely helpful customer service and tech team. There are no limitations that can't be worked around. I highly recommend Navidium Package Protection.

The support team is truly great and very responsive. Every time we encounter errors, they are always open to helping us with no questions asked. Thank you so much for always being there.

Great app! Support was super quick and attentive in helping me setup and configure everything exactly as I wanted. This has been a much better solution where we can essentially fund our own insurance program than than some other shipping insurance company mostly just profiting off of us..

Excellent product and their support has been amazing to work with. Nice additional revenue stream that is selected by a large portion of our customer orders!

Navidium is a game changer. Easy to set up, simple to manage, and it turns shipping protection into revenue instead of a cost. The dashboard is clean, and customer support is fast and very helpful. Highly recommend for growing brand.

Great addition to the store. Customer Service has been incredible the very few times we have needed the assistance. Set it and forget it kind of app.

Great app, suggested!

App works great, and the support team is quick to respond to very helpful!

Great product - no issues with using it. Seriously a game changer in how we do business.

This has been an amazing app to help us cover costs if there is a replacement or be able to move accountability to the customer if they de-select select the coverage! highly recommend

This app has been super helpful in recouping the costs associated with lost packages. Very easy to use and their support team has been helpful when needed.

This is a great app that makes sense and works well. The support team are responsive and helpful.

Excellent app. Good support. Been a part of our operation for over a year and I'd recommend it to anyone.

Good app with a good CS team. I had issue setting up their product and they quickly booked a call with me to assist me. I recommend their solutions

Navidium Shipping Protection has truly been a game-changer for our business. This remarkable service has not only saved us countless headaches but has significantly offset our shipping costs when we've had to reship packages. Their proactive approach to identifying potential shipping issues before they escalate is commendable, and their customer support team has consistently provided exceptional assistance. We cannot help but wholeheartedly recommend Navidium to fellow business owners; it has become an indispensable asset that streamlines our shipping process and instills confidence in our operations. With Navidium, you'll gain peace of mind and remarkable cost savings, making it an absolute must-have for anyone involved in shipping.

Very happy with the app overall and the support has been amazing. Would definitely recommend.

Very happy with the App and the service. Have had it installed for several years now. They get back to you right away and are diligent.

Has worked with almost no hitches so far. Easy install, and we love being able to act as the insurer. It is expensive to replace lost packages and this extra revenue has been great. Customers that purchase it get our top replacement service. No technical problems in the store; easy to name and code into the cart. I like that it is simple and straightforward - I do not actually want to buy insurance and deal with a claims process and this is quick and to the point. There was a problem recently when they built a new login page and did not give all of us a way to make a login, but they responded right away after I left a bad review so I have updated this to reflect that. ;) Hopefully they also made their contact page start working again.

We've used Navidium for several years now. It's performed flawlessly, and has been a key component of our Mythical Customer CareTM. If a customer selects package protection and has a lost/stolen package, they have peace of mind that we're immediately able to take great care of them. Thank you Navidium!

We’ve been using Navidium for years across multiple Shopify stores, and it’s been a reliable and efficient solution for our shipping needs. The app is easy to use, and the customer support is outstanding—responsive, helpful, and truly customer-focused. Highly recommended!

Great app. Happy to have it. Easy set up and it works without any issues, which surprisingly I can not say about so many other Shopify apps.

Great app. Makes it super easy to deal with damaged items and replacements.

Excellent

We've been using Navidium for over a year now, and it has truly streamlined our shipping protection process. The integration with our e-commerce platform was smooth and easy to set up, allowing us to provide added peace of mind to our customers without any extra hassle. What stands out the most is how customizable the platform is we can tailor the coverage options to fit our specific business needs. Our customers love having the option to protect their packages, and the claims process is straightforward. The support team at Navidium has been responsive and helpful whenever we've had questions. This tool has helped reduce shipping-related headaches and improve customer satisfaction. Highly recommend Navidium to any business looking for a reliable shipping protection solution!

Best Shipping insurance and customer service on Shopify. A++++++

We are using Navidium since December 2022. The installation had to be done by their support team because it was not that straight forward, particularly because we have a multi currency and multi language store. In the beginning their dashboard was very slow but that has been solved a while ago. Once the installation was sorted and all small glitches were found and corrected the app has been running without any issues. Obviously the people behind it know what they are doing! Their support has always been helpful and fast. So this app we will keep on using, no reason to go anywhere else. Before I forget: a small bonus: I was able to translate the widget with dynamic text translations functionality from the translate app we are using, so the widget shows up in 21 different languages. This is something that does not work always with other apps.

The Navidium Extension is a 10/10. Amazing support, amazing value when combined with UPS capital.