Notify! Back in Stock+Wishlist

Hi Woodland Herbal, I appreciate you taking the time to share this. I understand the confusion you ran into. When stores use a high stock value (like 999) for made-to-order products, the Low Stock badge can appear unexpectedly if the inventory threshold isn’t configured the way you intend. The badge and the back-in-stock functionality are separate settings, and the threshold can be adjusted so it only appears when inventory genuinely drops below the level you choose. I saw the conversation you had with support where those settings were shared. If it still didn’t behave the way you needed, I’d be more than happy to personally take another look with you and make sure it’s configured properly for your store. I also hear your feedback around pricing — comments like this are helpful as we continue refining how plans work for businesses of different sizes.

Thank you for taking the time to share this. You’re right — when a core feature like automated email reporting becomes unreliable, it undermines the entire purpose of the tool. That’s especially frustrating when it worked initially and then degraded over time. Over the past year, we’ve made improvements to how reports are generated and delivered, including strengthening delivery monitoring and fallback handling to prevent inconsistent sending. Reliability in reporting is something we take seriously. We understand the experience you described didn’t meet expectations at the time, and we appreciate you documenting it clearly. If you ever decide to revisit Notify Me!, we’re available to review your setup directly and ensure everything is functioning as intended. — Notify Me! Team

Thank you for sharing your concern. We want to address this clearly and directly: Notify Me! does not scrape or collect customer emails for its own use. Customer contact information is processed solely to enable merchant-initiated notification workflows (such as back-in-stock or preorder alerts), and it remains tied to the merchant’s store. We understand how, especially during a short installation or initial setup, certain behaviors or UI limitations can create confusion. Concerns around data handling are serious, and we take them seriously. Our team previously reached out to better understand what you experienced, and we remain available if you’d like to discuss it further. Transparency and merchant trust are fundamental to how we operate. — Notify Me! Team

We’re truly sorry to hear about your experience and for the frustration this caused; we sincerely apologize for the misunderstanding. During the migration process to our new planning systems, a banner recommended enabling SMS notifications to help grow your revenue, based on your store’s activity. This banner was designed to give customers the opportunity to review the recommendation and make a clear choice before proceeding. Since the SMS toggle was enabled and you confirmed this setting during the migration, SMS notifications were activated. That said, we completely understand how this may still have felt unexpected, and we’re sorry for the confusion this caused. We would love to have you back and invite you to try our app again. We genuinely appreciate the 4 years you spent using our app, and we’re sorry to see you leave under these circumstances. Your feedback has been taken seriously and is helping us improve how we communicate changes more clearly going forward.

We understand your perspective. We recognize that in Brazil there are lower-priced alternatives available, and pricing needs to make sense for each individual business. Our goal has always been to invest in infrastructure, support, and ongoing platform improvements — but we also understand that value perception can vary by market. We appreciate the time you spent using Notify Me! and thank you for the direct feedback. — Notify Me! Team

We’re truly sorry for the frustration this caused, and we appreciate you taking the time to share such clear feedback. We completely understand the concern about paying for features that won’t be used most of the time. That’s exactly why there are multiple plans available, so shops can choose the option that best fits their needs and budget, rather than feeling pushed into a tier that includes more than they want. We also want to apologize for how limiting this may have felt during the transition. We updated the pricing plans so we can continue improving the product and create value for shops in the best way possible. After switching to the new plans, shops can downgrade to a lower plan as well. Regarding the Kickstart plan, we’re very sorry for the confusion. As mentioned in our pricing section, this plan was intentionally developed only for Basic Shopify stores in their first year, so we can better support new and young established shops as they grow. One more thing ; our product manager reached out to help directly, but we didn’t receive a reply. If you’re open to it, we’d still really like to help and get this resolved in a way that feels fair. Again, we’re very sorry for the experience, and thank you for raising this.

Thank you for sharing your perspective. We understand that pricing changes — especially after several years of use — can feel abrupt and frustrating. That’s never something we take lightly. Over time, our pricing evolved alongside expanded infrastructure, support, and feature development, but we recognize that the change may not have aligned with every merchant’s expectations. Since then, we’ve continued refining both our feature set and pricing structure based on merchant feedback, including efforts to simplify plans and reduce additional costs around pre-order transactions. We genuinely appreciate the years you spent using Notify Me! and remain available if you’d ever like to revisit the product or discuss your specific case. — Notify Me! Team

Hi there, we’re truly sorry for the confusion about the pre-order fee. We completely understand how that could be frustrating. We always strive to offer fair pricing and service that’s worth it, and we’re constantly working to improve our pricing systems to make things clearer for everyone. Based on feedback like yours, we’ve now added the transaction fee details directly in the app’s listing plan section for full transparency. We really appreciate your feedback and hope we can have you back again as one of our valued customers.

Dear Accurascale, we sincerely apologize for your experience and any confusion caused regarding the recent plan changes. As mentioned in the email we sent you about the retirement of your old Premium plan, “We wanted to share an important update — your Premium plan will be retired on November 30.” In that same message, we offered two options: Upgrade to a higher plan with a 65% discount for 12 months, unlocking more features and higher usage limits if upgraded before the end of October. Stay on an equivalent plan (the new Rocket plan) with a 12.54% early-bird discount for a year if switched before October ended. The Rocket plan — which replaces your previous Premium plan — is $99.90/month, and with the early-bird discount, it would have been approximately $87/month. The $500/month plan you mentioned refers to a different, higher-tier plan (Notify Me Plus), and we understand how this might have caused some misunderstanding. We truly hope this clarification helps and would love the opportunity to have you with us again. Thank you for your feedback — it helps us communicate better and continue improving.

We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. Our goal has always been to provide reliable service with clear communication and transparent pricing. The pricing change you encountered was related to your store being on one of our older legacy annual plans, which functioned differently from our current plans. Our newer plans include additional features such as low stock alerts and wishlists, and we recognize that the transition may not have been communicated as clearly as it should have been. For that, we sincerely apologize. Regarding the Shopify import limit of 1,000 records, we appreciate you highlighting this challenge. Unfortunately, this limitation is imposed by Shopify and is outside of our control. That said, we regret that we weren’t able to assist you further at the time, and we understand how this made migration feel especially difficult. We know how critical back-in-stock notifications are for your business, and we’re sorry that your experience with Notify Me fell short of your expectations. Your feedback has been valuable in helping us improve how we communicate plan changes and support merchants during transitions. If you ever consider giving Notify Me another try, we’d be more than happy to personally assist you to ensure a smooth and transparent experience from start to finish.

Thank you for sharing your experience. You’re absolutely right — when a restock is tied to a planned drop or revenue moment, reliability is critical. If notifications fail to trigger or inventory isn’t recognized properly, that directly impacts both sales and customer trust. That’s not something we take lightly. Since your case, we’ve made improvements to how inventory updates are detected and how notification triggers respond to restock events. We’ve also strengthened our internal escalation process to reduce resolution time during revenue-critical moments. We understand that the experience you described didn’t meet expectations at the time, and we appreciate you taking the time to document it clearly. If you ever wish to revisit the product, our team remains available to review your specific setup and ensure everything functions as intended. — Notify Me! Team

Thank you for sharing your experience. We understand how seeing an unexpected $287 charge can be alarming, especially if it wasn’t clear how the plan was structured at the time of activation. Billing for Notify Me! is processed directly through Shopify based on the selected subscription plan, but clarity around plan type (monthly vs. annual) is critical. In this case, our team reviewed the account and issued a full refund once the concern was raised. We also followed up directly to ensure everything was fully clarified. We appreciate you bringing this to our attention and remain available if there are any remaining questions. — Notify Me! Team

Hi EternaCards, we’re truly sorry for the misunderstanding and frustration this caused. Our goal has always been to provide clear and fair pricing, and we take your feedback very seriously. Based on feedback like yours, we’ve now updated our app listing plan section to clearly display all transaction fees upfront. We’re also continuously working to improve our pricing systems and transparency to make sure this doesn’t happen again. We sincerely hope you’ll consider giving us another chance — we’d love to have you back as a valued customer and show you the improvements we’ve made.

First and foremost, we sincerely apologize for the experience you’ve had with our app. We truly understand your frustration and are sorry that the tool did not meet your expectations. Regarding your request and the limitations you encountered, as we discussed in our chat with you, we’ve forwarded your feedback to our technical team for further review. We’re committed to continuously improving and addressing concerns like yours. As for the Wishlist feature, we’ve made improvements since our last conversation, and we hope it will meet your needs better moving forward. Regarding the pricing, we understand your concerns. When customers pay for a plan, they gain access to all four main widgets: Low Stock, Back in Stock, Preorder, and Wishlist. This combination is designed to maximize revenue recovery and enhance customer experience, which we believe justifies the pricing. We’ve always aimed to provide a service that’s worth the value our customers pay, and we will continue working to ensure that. We take all user feedback into account as we strive to improve, and comments like yours are crucial to helping us get better. Once again, we’re truly sorry for any inconvenience you experienced, and we’re grateful for your honest feedback. Thank you for giving us the opportunity to address your concerns. If you have any further questions or need assistance, please don’t hesitate to reach out.

We’re very sorry that our pricing structure left you feeling this way. We completely understand how frustrating it can feel to pay for features you don’t use often. When customers subscribe to a plan, they get access to our full set of tools — back-in-stock, pre-order, Wishlist, and low-stock alerts — all designed to work together toward the same goal: helping businesses recapture revenue that would otherwise be lost due to out-of-stock products. This all-in-one approach is one of our competitive advantages, and we believe it creates the most value for our customers. That said, feedback like yours is very important to us. We continually review our plans and pricing to make sure they meet the needs of businesses of all sizes. Thank you for sharing your thoughts, we sincerely apologize again and truly appreciate you helping us improve.

We sincerely and wholeheartedly apologize that our policies made you feel this way. We truly regret that your experience with us left you feeling disappointed and frustrated , that is never what we want for anyone in our community. Our Terms of Service are continually reviewed and adjusted to serve our community in the best way possible, and feedback like yours is incredibly important in helping us improve and make thoughtful changes. Thank you so much for sharing this with us. We are truly sorry again for the impact this had on you, and we take your words to heart as we continue to do better.

We are very sorry that our pricing left you feeling this way. We always try to offer a service that’s worth what our customers pay, and we never want anyone to feel disappointed. Thank you for sharing this feedback , it truly helps us improve. From the beginning, we’ve tuned our pricing based on customer needs, and we will continue to adjust it to best fit the businesses we serve. Again, we sincerely apologize and thank you for taking the time to share your thoughts with us.

Thank you for your valuable feedback! Because of suggestions like yours, we've made significant improvements. Not only have we introduced the maximum limit sale feature for variant-level items, but we've also simplified the entire process of setting preorder limits. We’ve transitioned from the complicated tag-based system to a much more user-friendly and intuitive one. We sincerely appreciate your feedback and are committed to continually improving our platform. If you have any further suggestions or concerns, feel free to reach out!

We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. We completely understand how frustrating it must have been to only learn about this limitation after installing the app. Unfortunately, we were unable to provide our services to your store in accordance with our Terms of Service, which do not currently support stores selling CBD or related products. We sincerely apologize for any inconvenience this caused and for not making this clearer up front. Your feedback is valuable, and we’ll use it to improve how we communicate these restrictions so others won’t run into the same issue.

We’re truly sorry for the frustration this has caused, and we sincerely apologize if the pricing details weren’t as clear as you expected. To clarify, the pre-order transaction fee is transparently listed on our app page in the Shopify App Store pricing section, so merchants can review it before installing and select the plan that best fits their needs. That said, we completely understand how important clarity is, especially for small businesses, and we regret any confusion. Our pricing has always been based on the value our service delivers, and we work hard to ensure it’s worth what our customers pay. Thank you again for sharing your feedback , it helps us continue improving and communicating more clearly.

We’re very sorry for the confusion and disappointment you experienced. We completely understand how frustrating it must have felt to be charged after downgrading. To clarify, when a plan is downgraded there is no immediate cancellation of the current billing cycle , the downgrade takes effect at the end of that cycle. The charge you received was for the previous cycle you were already on, not a new one. After you reached out, we processed a refund and informed you right away, even following up afterward. Unfortunately, we did not receive a response from your side, but please know our team is always here to assist if you need anything further. We sincerely apologize again for the confusion and will continue working to make our billing process clearer for all users. Thank you for sharing your feedback, as it helps us improve.

Hello Brian, I sincerely apologize for the inconvenience. I empathize with you because we didn't let you know about the restrictions at the time of installations and you have every right to write this review. Our team has reached out to you and hope you will choose to reply to our emails. Product restrictions is based on our terms of service (Found here: https://www.hengam.io/terms-of-use/) which has many mutual product restrictions with apps like Shopify markets. A major reason for this is if our SMS restock notifications include certain keywords, our SMS messages may face delivery issues on some operators and countries which may hurt many other Shopify stores using our app. We understand the frustration and will work on making our guidelines clearer within the app and letting stores know whether they will be unable to use the product at the start. About the issue regarding white space, every store is different and we customize the designs for each store with a click of the button to match your theme. Unfortunately in your case, our customer success representative couldn't help as your store was not within our terms of use. We're glad you found a solution that fits your needs. Thank you for your feedback, and we wish you success with your store. Zara, Customer Sucess Lead

Hello, I'm truly sorry for the distress and confusion caused regarding the charges. Please let me address your concerns directly: Unauthorized Charges: As a part of the Shopify platform, we don’t have the capability to charge our merchants without their explicit selection and approval of a plan. Scheduled Charge Post-Downgrade: Shopify charges merchants at the end of their billing cycle, even if they cancel their plan. We, therefore, schedule charges until the end of that billing cycle to allow users to fully utilize the plan they're already set to pay for. If any user prefers not to continue until the end of the cycle, they can reach out to us, and we'll process the refund and cancellation immediately. Refund Delays: We have indeed issued a full refund from our side. The speed at which the refund processes can vary based on individual banks and Shopify's processing time. I understand the concern and frustration this can bring. We genuinely value your trust and feedback. Our team is keen on assisting you further, and we hope you'll choose to reply to our outreach for a swift resolution. Wishing you all the best with your business. Warm regards, Zara, Customer Success Lead