Pool Store Canada
Canada
Reviews (24)
Update 07/04/2026 You need to read this complete review The app developers have gone quiet with no support for the disaster they have caused for hundreds, maybe thousands of stores. Not even a follow up email to see if we were able to get things back online. What a disgraceful developer! If you want an app that is produced by AI and has no dev skills from humans then this is the one to kill your entire business over night. This is the reply we have received asking for help - Thank you for your reply, and I'm very sorry for the impact this has had on your business. We completely understand your point, especially when rebuilding requires time and external developer support. We know this has created a real burden for many merchants. However, regarding assistance with costs, we are currently unable to discuss any compensation. I am deeply sorry for the underwhelming answer. We wish we could provide you with a better response right now. Thank you for understanding. Luisa FORSBERG+two Minus 10 stars as the app has totally destroyed our store by deleting collections, catergories mega menu and products .. Shopify did an audit trail and found this app deleted things Also can not contact Orderly for any help! Will be deleting this app today as it is not safe to use To make this situation worse, the company Forsberg did not and have not communicated with any of their clients until we conntacted them. They have offered no help except for saying that we are responsible to correct the missig collections and menus. Its been 3 days now and still no solutions offered. We have lost all the custom development we had and the SEO has been impacted by severely as we have 404 status showing on many collections with google, Bing, Yahoo plus Facebook and Instagram This issue and lack of support has cost us thousands of dollars in time, lost sales over 2 days and developer costs. There has to be compensation offered by Forsberg!!
Great support, we had an issue with pricing not updating and they had this sorted out with 1 day. Highly recommend :)
Great platform but expensive
Developer reply ·
Thank you for the feedback, and we appreciate your 5 star review!
Be careful of unexpected charges even though you may have un installed the app 2 months earlier
Developer reply ·
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. Also, regarding the charges, if you exceed the quota or you use SMS then you need to pay extra in the next billing. We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us. For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com. Best regards, Team AfterShip
Update to the saga - The Reviews app had an issue and none of the review requests were sent. I send several support requests regarding this issue and nothing was done. reviews agreed to refund my years subscription as i want to cancel but every time i ask were the rund is they seem to forget an=bout the agreement they made. I have now had to cont my credit card comapy to get the refund as the team at Reviews.IO simply can not be trusted Have yet to use the reviews.io plan as we are waiting to import reviews from our old app. The features look good from what i have seen. I signed for the Growing Business plan paying 12 months upfront, then also charged for the monthly plan! had the monthly charge refunded. To be honest they are quick to correct Keep an eye on your credit card statements.
Update - We had a courier on our shipping rates and Google suspended our account , so if you use standard shipping such as Canada Post or USPS then that fine but add UPS, FEDEX and that really messes the whole app up and it suspends you. Shopify need to look at this urgently So far so good! We installed this app and our revenue has increased by 11% over the same period last year. I would say it's worth installing and it does work
As always , excellent support from Anh... I had a question regarding the page view whilst in the Unpublished them setting and with a simply to add code it all looks great
Martin from Stamped.io was great with setting up the widgets on my store, highly recommend these guys. They also updated the way the reviews report on Google search Update to my review - Google is reporting issues via Search console, the correct code is missing for Google to display the reviews on the search page! Great App! Only thing i find it is a little long to get to the review request part of the app. other than that it works great with a little time spent i recommend this app
Issue after issue with syncing to QBO, If i can't get this resolved this week i will choose another app... Seriously Bold, you are charging me for this App but you never want to help!
Just installed and upgraded to the premium version, badges look good and are showing as i wanted them too, Thanks Dan for the great support!
Update - The team at ShopPad are fantastic, Logan did an excellent job of helping us out. We need to leave another 5 stars but sadly they aren't available. Its a great app for Shopify, My only disappointment was that it does not offer a price variant for customer options. I will still use this app along side Shopify's Variant option, not quite what I wanted but a great app any way. Customer service is fantastic and fast to set install for me. 5 stars guys
We used this app for 2 days, it totally ruined our theme and we had to load a backup.... The product pages would not load correctly and the related products feature we use did not work after PLUGINSEO was installed. They tell you what to change on the code side, we had PLUGINSEO do it for us. Even though they changed the coding their system checks still picked up the same issues
Developer reply ·
UPDATE May 15th: Hi Roger, As discussed on email, after investigating this I can see that it was not our app that ruined your theme. Since we don't have access to your shop I can't pinpoint what did. It must be a different app or developer. I'd be happy to help you pin down what it was: it can be confusing to diagnose issues like this! The team here has over 7 years experience with that and we won't charge you. Daniel CEO & Founder ORIGINAL: Hi Roger, Very concerned to read this. I don't see any tickets from your personal or company email about broken features. I see you had the app installed for just under a day https://dsh.re/df378, Libby did the code install and then you asked a questioned about what happens when you uninstall which Aiza answered. The code install takes place 100% in the HTML head of your shop. This means it does not alter anything visible on the page and it doesn't interfere with other features of your store. I've sent you an email to get more details on this. Concerned and want to get to the bottom of it! Daniel CEO & Founder
Great customer support, they help within 20 mins! Very pleased
Nice app, easy to install... we made a sale within 20 mins of sending first email.
Easy to install and fast, Eric is on the ball and checks in to make sure every thing went well... Now we wait for Google!
So easy to set up, lets hope it increases conversion
Great app and easy to use, it works out very cost effective for our business and saves a lot of time
Love this app, chris was great at helping set things up. We have now upgraded to the full Secure platform
Just installed, very easy to set-up.. Will update later this week
A great little app, I've just installed but I have high hopes for this rewards program.. I will keep you posted as to the success