Stoned Hilda

Customer service is RUDE! To say the least. I upgraded my plan from free to the mid level and paid. Within about 15 mins I realised I needed to upgrade to the next top level and tried to do this. Problem was, they were trying to charge me the whole amount AGAIN. For the BOTH levels. I contacted support and they pretended to not understand. Days later I contacted them again and they said they would look into it. That was weeks ago now and no reply :( Furthermore, the country blocker still lets visits in (which is what their FAQs say) .. but now I am getting abandoned carts and checkouts from countries I have blocked! Once again, I reached out to the very rude customer service and they just said "as our FAQ's say, it will still show on your reports". When I stated I knew this but they are now getting into the carts and checkout, customer support ignored my message :0 Unprofessional to say the least! Better to find another app with helpful staff ..

** Absolutely Incredible App ** If I could give more stars I would! These guys are legends! This app is PACKED full of features. Features some other app developers are charging huge amounts of $$ for. The videos are clean and neat. To set this up, even without tech knowledge .. about an hour. So easy to navigate and Andrew is always available to help with a super easy solution to any problem. These guys are seriously positive. Never telling you something "can't be done". They will find a way to help every time. We have tried about half-a-dozen shopable video apps and all are ok with varying features and costs BUT this one has it ALL and it's FREE. Thanks guys for another great DORAN app :))))

*** BEST REVIEWS APP *** This app has everything a small or large business needs. Choosing a Revewis App can be time consuming as can setting them up. "Product Reviews App" is super easy and clean looking. So many functions and loads of your own branding options. These guys are on-point with their customer service. Even in timezones so far apart they answered us within minutes or at worst an hour. Every question is answered thoroughly and they go above and beyond to listen to what you want and need whilst using their app. This is currently FREE and fast on its way to being the best Reviews App Shopify has to offer. These guys have certainly researched what businesses want and need and this is paying off for them :) Good luck Andrew! Looking forward to being on the journey with you guys and seeing what this app can do in the future.

Literally took me 5 minuites to install and customise this app! Wow! Simple, clean and so easy to use. Customizable and looks amazing. Highly recommend this fantasic app :) Just a side-note: The way they have you set it up is, you install it fully on your site first. Through these installation steps, you cannot customise. Once in position and live on your site, you can then easily cusomise colour, size etc ... super easy!

Exceptional customer service! Marvin was quick and relentless in finding answers to my questions. The app is clean, easy to use and works perfectly. The mobile app is the same. No glitching or delays. This app is FREE with almost all paid features. Well worth it. Chatway puts many other live chat apps to shame. Well done guys :)

**** MISLEADING **** Firstly, I gave this app 1 star because I am sure it is a great app with loads of features although I did not set it up completely. The reason being that you should CHECK YOUR SUBSCRIPTION whilst on the FREE TRIAL before you set it up. They give you all features which is about $360 USD a month ($550 AUD) aprox. Then when you want to get off the free trial and opt in for the $10 USD a month, all you get is 50 tickets. Everything else is an addon and costs $$. Please live chat them first before setting it up to confirm the features and not waste your time.

Excellent customer support. Super quick no matter what time zone you are in. This Live Chat has it all even the free version. So far, we are happy :)

I have to give 5 stars for the customer service! Quick and so helpful. I have also given 5 stars for the customisations. They are great! They have thought of everyting ALTHOUGH there is no designated Wishlist URL page. You can only have a floating widget in only 4 places on your homepage. This covered important information on our site so we had to uninstall it unfortunately. It uninstalls very easily. It does not allow for a clean look with the limited areas you have for the widget. The app is free which is great and if the widget does not bother you, or cover too much information on mobile view, it is perfect for any site!

This App is extremely EASY to install. Literally 5 minutes from clicking install to having it set up. Great for ecommerce brands with little or no computer knowledge and looks great on site! You can add many add-ons to your Product Pages. It also looks extremely clean through your cart pages and checkout. Majid is a LEGAND! He is on call and ready to help usually within minutes to have you set up hassle free. He even went out of his way to help us with an unrelated coding issue for which we are extremely grateful. If you are looking for an add-on app please do not waste your time installing and uninstalling others. This one, in our opinion, is the best :)

Unfortunately this App was not quite the right fit for us. We did try it and it was very easy to use and set up. Customer Service (Adam) was very helpful and knowledgeable. Perhaps in the future we can use this App. Thank you Singleton Software :)

Incredibly confusing to set up. You cannot view any colour or text customizations until your discount goes live. Customer service is quite relaxed, to say the least :/.

After adding this app we felt it was a little more complicated to set up than others. Also, when a visitor initiates a chat, you cannot simply reply. You need to go into a tab and then click on the visitor and then initiate a chat from there. From here, after you click into the chat, your welcome text is sent ... not automatically when a visitor asks a question and they are waiting for you to respond. This complicates things a little. Also, after a visitor asks their first question, there is no-where for them to add to this if they need to add to their first message. They have to wait for you to reply or initiate the chat from your end. The app on iOS was glitchy and extremely slow and stopped working. Customization is limited as you cannot change the link colors in Quick Answers. They are set to blue. This being said, customer service is VERY GOOD. They were very helpful and tried to help us set it all up although we had already spent hours on it and by that time had had enough. if we had taken them up on the offer, maybe all would have been ok :) I think in time and with some updates this app will be amazing but for now it is not for us. Do note: If you uninstall YOU WILL need to contact Shopify to delete some fragmented coding as the widget does not delete when uninstalling.

Firstly, the customer service for this app is exceptional. Professional and fast. Any issues, they're on it straight away. Secondly, feature packed and so easy to use. Very happy with this app :)

What a great app. So many features and customer service is wonderful. Within minutes they are there to help. Courteous and professional.

What a great app! Easy. Loads of edits. Easy knowledge base. Fabulous customer service, fast and helpful. Thanks for making this Tapita :)))

I think set up is meant to be easy but the questions are odd! They make no sense if you have a store and only want a couple of items on Pre-order. So I contacted customer support who helped me choose A,B or C. App then froze and I could not delete! I contacted shopify to help because Panda customer service just stopped. Saw this as a sign. Sorry guys :(

What a great little app!! We had a little trouble installing due to our customized theme but the developers had it all fixed and up and running very quickly. Thanks for this free app :) Very happy!

What a great App! We shopped around and researched Bot Protection for a while. We decided to add Negate as the reviews were great and they offered a 7 day trial so we could see what all the fuss was about. Within a day we noticed a massive difference. Customer service is exceptional! Patient and knowledgeable. These guys really know their stuff and in our opinion are giving their competitors a run for their money. The analytics are easy to read and you can see quite clearly every detail of what the app is doing and how well it is performing. Set up took about 5 seconds! Thanks Negate team for looking after us and for an easy app to use :)

We have been looking and testing chat inboxes for such a long time. Thank goodness we found and tried this one. Absolutely everything you need. You will however need to be patient and allow some time to set this up. For those who are not computer savy, I understand the frustration but it is worth taking the time to Youtube and Google answers if needed. Or reach out to support. We integrated this chat with our Instagram and Facebook messaging platforms (which Shopify guides you through). You will also need to add the mobile app so your messages come through 24/7 if you wish them too. Love the instant replies and the features. Thank you Shopify team.

Wow! So many features. Absolutely wonderful app. I have researched the prices and other apps similar and this one is outstanding by far! Leading edge designs, features and professional customer service around the clock no matter where you are in the world. The lovely Tina is THE BEST! She is professional, understand and really knows her stuff. This app is a must for medium to high traffic stores. Absolutely worth it. Thanks team Growave from the Stoned Hilda team :)

Fabulous app! Easy to use and creates high quality videos. Highly recommended app. Thanks Typito ...

Great! Easy to use and took only a few minutes......................................................

Great app! Does exactly what is says it does and easy to install. If you require customization ... EASY. Mady is always there to help at any hour. Very glad we installed this fabulous little app :)

App is easy to configure. Beautiful customizations and the customer service is EXCELLENT. Within minutes they were helping me with some theme customizations and within 15 minutes all was customized and working beautifully. Thank you!

App is working fine. Only just installed but really easy even if you have no accounting experience. I can see why there are so many 5 * reviews here. Troy is wonderful. Knows what he is doing and does it professionally and fast. He is very patient and helped me a lot :)

We started using this app several months ago. Thought it best to wait until this time to write a review so we could really give it a go. Firstly, don't expect huge results within weeks! This is unrealistic. As with FB Ads this campaign needs some time to learn and gain momentum with its algorithm. What I like most is that you can start at the bottom end and work your way up to having a personally managed Ad Campaign. Also, there is no huge set up fees like most Ad agencies and trying to run your own Campaigns takes you away from other important areas of running your business. Storeya helps you to grow in a way in which your budget fits best along the way. We started on the lower end and have increased slowly 3.6 x ROAS in the 6 months. This Aps works GREAT with your FB Ads - whether you run your own or have Storeya run them for you. They bounce off each other. Emma is FABULOUS. Not sure if she ever sleeps hahahaha always responding to our emails promptly and with such professionalism. Customer service is key in this industry and they certainly have nailed it there. We will, at this stage continue to use Storeya and grow with them helping us along the way. We certainly recommend them.

I've only just added this app. I'm using the free version and so far, so good. Easy! Customization is great! Also, did not slow my site down which was a real bonus. May upgrade in the future. Thank you :)

Works really well. Lots of settings. Easy set up. Overall very happy with this app. Would recommend.

Great app! Really easy to use. Only just installed, so far so good. Look forward to trying out new features.

Wow! It really works! Extremely easy to install. Small video once installed is very helpful also. Thank you :)

Installed this app for my site *Stoned Hilda* a couple of weeks ago. I read all instruction first! They were simple and easy to follow. Then I put this knowledge into practice. I have definitely noticed we have climbed the list on Google. This app taught me things I had no idea about and I am really happy I installed it. It is worth the money. Customer service is above & beyond! Thank you Adriana you are always so helpful :) Highly recommend!!

Exactly what I wanted. Easy installation and beautiful clean look which is what I was after. Thank you :)

Great. So far, so good. Easy to use on my site www.stonedhilda.com.au Makes things a little easier and less time consuming.

So far, so good. Easy to use and implement. Only used one push so far but looking forward to trying more.

I used this app to add a Social Media Pop-up, so far, all good. Just need to work out how to open in a different window :)

Great app. Works well. Happy so far, still trying it out but looks good. Good for a free app. Thank you.

Iv'e been using this app for about a week now for my store www.stonedhilda.com.au So far, its great! You have to be patient and learn how to use this app properly by checking the FAQ's and contacting support if needed. Support was great and so fast! This is a real time saver app. Once you have mastered the basic techniques of using the app, you will love it! Remember ...... this is a FREE app so taking a bit of time to get used to it, is worth it :)))