Vidlogix
United States
Reviews (39)
I will update this review to 5-stars if and when a representative from Google and/or Shopify provides a satisfactory explanation for why my tax settings to change from "No sales tax specified for any U.S. states" to "Sales tax specifiied for all U.S. states". Sales tax should be automatically or manually synced like Shipping settings. This bug has been present in the app for years and should be fixed asap. Wrong! Google displays estimated sales tax in all cases, including when the merchant does not collect sales tax on some or all states. Again, the app shoudl follow the store's tax settings.
Developer reply ·
Hello an thank you for leaving the feedback regarding how tax settings are applied with the Shopify and Google integration. This is actually by design to prevent policy violations of merchants showing a higher price on their site versus Google. A workaround that you can apply that should solve your issue is to apply tax settings directly in Google Merchant Center. After your initial linking of accounts between Shopify and Google, we will not overwrite your tax settings applied in Merchant Center. You can learn more about updating your tax settings in Merchant Center here: https://support.google.com/merchants/answer/160162 If you would like further assistance, our support team is standing by to help: https://support.google.com/merchants/contact/shopify_3p_support_app
We recently had a disappointing experience with an app that promised to optimize our return on ad spend (ROAS). Despite its promises, we found that the ROAS was merely on par with what we were already achieving with a free Shopify app. This similarity in performance was underwhelming, to say the least, given our expectations for superior results. More troubling, however, were the issues we encountered with improperly set tax attributes and delayed product data feed syncing. These technical problems led to significant financial losses for our business, far outweighing any potential benefits the app could have provided. The app's inability to handle these crucial elements effectively put our operations at a disadvantage, creating unnecessary hurdles in our sales and marketing efforts. Given these experiences, I cannot recommend this app. The expectation of any tool that serves businesses, especially in the competitive e-commerce space, is that it not only enhances operational efficiency but also contributes positively to the bottom line. Unfortunately, this app fell short on both counts, leading to a frustrating and costly experience. Businesses looking for a reliable solution to improve their ROAS would do well to consider other options that are more capable of delivering on their promises without introducing such detrimental issues.
Developer reply ·
Dear valued customer, I'm sorry you felt you did not get the value you expected from our app despite a significant improvement in ROAS over the period you used it. Campaigns go through a learning periods and meeting high targets can be expected over a few months depending on many factors that are not all in our control (products your offer, amount of budget, selected advertising channels etc.) and we were very close to your number and feel this review is not justified due to the short period you were actually using the app. We wish you success and we would be happy working together in the future.
Schema feature is half-baked; breadcrumb does not render on frontend (dev wants to implement custom code changes to make app work as it should), AI meta tags return irrelevant results and are mostly useless. It's an overpriced hunk of junk IMHO.
Schema feature is half-baked; breadcrumb does not render on frontend (dev wants to implement custom code changes to make app work as it should), AI meta tags return irrelevant results and are mostly useless. It's an over prices hunk of junk IMHO.
The breadcrumbs part of the app is not good at all. You can use the Risify app to create true breadcrumbs. Avoid this app like the plague if you value your sanity and time.
The main reason we use PriceMole is because they have excellent support. The PriceMole team goes above and beyond to fix issues when they arise. For example, they worked with our team to diagnose and fix a known Shopify API error. They are attentive to our needs and always promptly reply to our comments, feedback, and questions. We highly recommend PriceMole for competitor price tracking, dynamic pricing & automated pricing.
Developer reply ·
Hi Dan, Thank you so much for taking the time to leave us a wonderful 5-star review. Your feedback means a lot to us. We are happy to hear that you find our support to be excellent. Providing exceptional support is one of our top priorities, and we are committed to going above and beyond to assist our partners. Your satisfaction is our ultimate goal. At PriceMole, we strive to be attentive to our partners' needs and ensure that we promptly address comments, feedback, and questions. Your recommendation for competitor price tracking, dynamic pricing, and automated pricing is greatly appreciated. Once again, thank you for your kind words and for choosing PriceMole. We are always here to support you and provide the best solutions for your pricing automation needs. Best regards, PriceMole Support Team
It is a real junk app like most Shopify apps. The people responsible for managing these apps are not smart people and should probably seek employment elsewhere like McDonald's. It is 2024 and you merchants can't, for example, filter on percent discount or review distribution. Sure, you can do it, but it's a manual process. Try scaling that for large businesses and you are screwed.
This unprofessional company had a conversation with my chatbot during which they insulted our brand and our current chatbot provider. Next time, I willI report you to Shopify and request that they permanently remove your business from the Shopify App Store.
Developer reply ·
Thank you for sharing your feedback. We were surprised to learn about your dissatisfaction, particularly regarding unprofessional conduct during a conversation. We have reached out to you and received a screenshot, providing explanations accordingly. It appears that this may be a case of unfair competition, and we understand that such situations can be frustrating. We deeply disapprove of such behavior. Your quick installation and uninstallation within one minute puzzled us, as it seems you may not have experienced a chat in SmartBot. We sincerely invite you to experience SmartBot chat again and welcome you anytime.
I was shocked to see how well this app performs with such scant information. The setup was straightforward although they'd be wise to apply the selected color to various chat icon styles like Helpscout, etc. All in all it's a great tool to move away from the old FAQ/ help center model.
Developer reply ·
Thank you so much man! We are glad that we helps!
Good. It does what it is supposed to do. Make sure to get back to me regarding changing the border radius of the pop-up button.
Their customer service is too slow, and we cannot change the bundle display on the product detail page from vertical/stacked to horizontal/carousel. Bye-bye!
Rapid Reviews spanks the competition in terms of customer satisfaction, performance, features, and price. Keep up the good work.
This app wastes money and time. Our site traffic and sales dropped precipitously while using this app, which means it blocks good bots and humans. The loss in sales far outweighs the potential savings associated with so-called clickjacking.
Developer reply ·
We're sorry that this was your perception. However a drop in sales would have been impossible given that your redirect option was turned off. This means that everyone (over your 5 day trial), including bots, still had full access to your website. With the redirect option turned off, Negate solely acts as protection for your marketing pixels by not allowing bots to trigger important events such as "view page" or "add to cart". We'd also like to highlight that you can use the threshold slider under protection settings to control the level of protection provided by our machine learning model. This can be particularly useful if you're using the redirect option to combat card fraud or form spam. Our most recent machine learning model has a false positive rate of only 0.02% (derived from our confusion matrix results), ensuring minimal disruption to your site's legitimate traffic if you choose to have the redirect option on. Regarding your comment about the "good bots," it's worth noting that Negate uses a stringent verification process, as outlined in each marketing platform's documentation, to identify genuine bots. If your website is receiving an unusually high number of visits from 'good bots', there may be more to the story as user agents can be easily modified. Finally, we noticed you've left one-star reviews for several other apps. While it's important to share your experiences, we'd recommend reaching out to the support teams of these apps, including ours, before leaving negative feedback. Most developers, myself included, are more than willing to help you understand our products and resolve any issues you may be experiencing. We believe in the value and quality of our product and its potential to significantly improve users' marketing efforts. We remain committed to upholding the highest standards in our offerings and providing excellent customer service to all our users. Wishing you the best of luck moving forward, -The Negate Team
This Shopify application is overly complicated and a complete waste of my time and energy. Furthermore, this is what happens if you reach out to their partner, FeedArmy, for assistance: https://share.cleanshot.com/x0M8FtLr. I would not recommend this app to my competitors.
The return on ad spend is way to low to justify the exorbitant monthly commission rate of 10%. The app and its team deliver very little value over a free product feed app . Customer service was good in the beginning but quickly fades into the distance after the first month or so.
Developer reply ·
Dan, thank you for taking the time to share your feedback about our app. We're sorry to hear that your experience hasn't lived up to your expectations. However, we would like to address some of the points you mentioned in your review to ensure a fair assessment of our service. Firstly, we're glad to hear that our customer service was initially satisfactory. Our team strives to provide prompt and efficient support, and we're happy to know that all of your requests were answered within a few hours. Regarding the ROAS and the fee, we understand your concerns, however, it's important to note that we were able to achieve over 10x ROAS for your account, which is a relatively high result given the circumstances. The suspension of your Facebook Ad Account due to policy violations was beyond our control, and it may have impacted the overall performance. We always aim to deliver value to our clients and work diligently to optimize campaigns for the best possible results. It's unfortunate that the situation with your suspended accounts may have overshadowed the value our app. We encourage you to reach out to us so we can discuss your concerns further and explore potential solutions to improve your experience.
I take great pride in firing this BS company because they do not care about their customers enough to offer telephone support for basic account setup issues such as Custom Domain Setup. Instead, they push you off on your DNS provider, which is sleazy. Shame on you, Omnisend! Shopify is no better. Their chat agents need to be better trained in such matters.
Developer reply ·
Hello! Thank you for leaving a review; it is highly appreciated. We are sorry you have faced some difficulties with the Domain sign option. As we can see, you already had your custom domain signed with another app you used previously, and this app also used the same provider as Omnisend; hence this domain was already present in the system. It is impossible to add domain to your Omnisend account since it currently exists on a different account within Mailgun system. Therefore additional verification was needed. The issue was resolved, and you added the domain to your account. Sorry again for any troubles you have faced and thank you for your feedback.
The app does NOT support Google's Content API for Shopping which enables the merchant to automatically upload product listings and so make their products easily discoverable through Shopping ads. Furthermore, they did not attend the "recommended" Zoom. It's a horrible app and service. A total waste of my time and energy. Avoid this app like the plague.
Developer reply ·
Hi, Google's Content API for Shopping is a feed management api, that has to be used for Google's My Business Page's Feed management, it's not relevant to an ad management tool. You can add any of these two in your store, and get the functionality you would need. Nabu for Google Shopping Feed Simprosys Google Shopping Feed We've checked the onboarding webinar log, but couldn't find your mail, you can book any time with me, here is my calender link - https://calendly.com/rubaiyatf/30min
Background Remover by Mr. Axel Hardy works as advertised. Here's a screenshot of my first conversion: https://share.cleanshot.com/qCMMgE Caveat emptor: The app will remove image alt text which, depending on the complexity of your theme, contains code used for image swapping and the like. In this case, the ALT must be added back to the image(s). UPDATE: This app still wipes out ALT text as of 10/17/2022. Update 10/24/2022 : The ALT texts are now correctly kept when a background is removed :-) Thank you so much for your review and for your feedback. Great point about the ALT issue, I'll fix that in the next few days with the new app update, thanks for pointing this out :-)
I don’t like it…I don’t like it…I don’t like it. Why on Earth is this company still using preferences pages from c. 1992. It’s 2021…time to make dem landing pages mobile responsive. Get with the time. Absolute rubbish (English accent). Absolute crap (Scottish accent).
I am unable to access the platform or reach customer service. This is unacceptable for a customer experience provider. Scheduling a demo appears to be mandatory, a help center can not be embedded under your own domain, and there is no way for customers to check order status. The platform is far too expensive and requires an 8 seat minimum for customer-facing users and an annual contract. This company is cray!
Honest reviews are important. They help others make decisions about what apps to use for their business. Airgarden and Melo reviews are fraudulent. We wanted to love this app, but it is riddled with bugs. We don't care much for developers who charge premium prices for buggy, half-baked software. We do not recommend this app at this time. This has been your real-deal review of Autopilot for Shopify. Your mileage may vary.
All you need to know about this product can summarized as follows: It's pure genius. That's all you need to know.
Dear Heart Coding, Thank you very much for adding support for product variants. The feature is greatly appreciated.
Developer reply ·
Thank you for your review - we take criticism of our customers very serious. Therefore we just published an update: from now on you can even narrow your campaign selection by choosing variants of products. We really hope this helps! Kind regards
The app is buttery smooth and the support responsive. I experienced zero friction tooling this service. I think this app is just as good as, or better than, other bloated product and store reviews apps such as Yotpo. I highly recommend this app.
Tracktor is a great app and ShopPad offers excellent support! I appreciate the integration with OrderlyEmails and the Mission Control feature. Give it a try!
The app works as advertised and the support team is responsive to my needs although I've yet to contact them regarding this app. Pair the app with a Kaleido speedup service for the ultimate boost in website performance. This is a must-have app for all Shopify stores regardless of site performance. I wholeheartedly recommend this app to my fellow Shopify merchants.
This is by far the best cart drawer app in the Shopify app store as of this review. The app developers genuinely care about their service and support. I say crush that install button if you’re in the market for a slide cart. You can evaluate the app free of charge without modifying theme code.
The app helps level the playing field with our competitors and provides a more enjoyable shopping experience for our customers. Good app, service, and support.
The app helps level the playing field with our competitors and provides a more enjoyable shopping experience for our customers. Good app, service, and support.
The app helps level the playing field with our competitors and provides a more enjoyable shopping experience for our customers. Good app, service, and support.
This app is a waste of my precious time. Do not use this app if you anticipate connecting directly to your carrier of choice. The dev expects the merchant to configure all six (6) email templates. Ain't nobody got time for that, bra! That' what we pay you for. Pay a company to design and encode beautiful email templates. The mobile UX is poorly formatted and buggy. It's straight-up awkward!
This is a 5-star app with 3-star service. The app does not meet my needs in its current incarnation. My request to add additional functionality was denied albeit politely. It should be noted that I agreed to pay for such functionality. I'm not trying to get something for free. It is ridiculously easy to add search functionality to the isotope.js grid so that customers can search and/or filter images. Whatever! What bothers me are the lies. Don't BS me by saying that it is very server intensive to manually rearrange images to the extent that they must charge merchants $49/mo. Hello!?!? I simply requested that you add one (1) business feature to my Basic plan. I don't need any of that other jazz. So, they get a 3-star for being unaccommodating.
I will update my review when the item (1) is addressed in a timely manner Here's what you need to know about this app BEFORE you crush that Add app button: 1. Maximum resolution of 720p (DEAL KILLER) 2. No way to insert a call to action (CTA) text link. 3. No way to easily export videos. 4. Incompatible with Instagram.
Developer reply ·
Thank you for sharing your feedback. We've recently launched a free beta Videofy version and are constantly working on improving our product and developing new features. Rest assured that the features you mentioned (and more!) are on our roadmap and our teams are working on it. We'll make sure to forward your comment as we understand how important this is. Team Videofy
SUMMARY: Well designed UI, intuitive, affordable. An excellent option for merchants looking to fast track loyalty and email without worrying about complex trigger/workflow automation and HTML email template coding. Not suited for merchants requiring custom workflow automation as you are currently limited to 5 triggers. This is sufficient for most merchants. I am willing to update this review provided the service provider addresses my in-app questions. Support started off excellent but is beginning to wane. Not offering live chat from 9:00 AM to 5:00 PM ET USA is, well, unwise IMHO. Overall, this is a good service for merchants seeking an affordable, easy-to-use loyalty and email marketing solution. The design editor is promising but lacks basic features such as image overlay, saved content blocks, abandoned cart layout customization, etc. Another issue is the inability to reorder email blocks within flows. The current setup is linear/sequential; it needs to be non-linear/non-sequential. What good is a duplicated block if you can't relocate it? This service has a lot of potential provided the developers to enhance the design editor to match or surpass competing solutions which specialize in email automation. I can easily show this company what they need to focus on the drive user adoption AND retention. Kudos for the slick UI. Much appreciated. UPDATE #1: I almost forgot to comment on the loyalty program which has pros and cons. PROS: several layout options for your loyalty widget; intuitive interface. CONS: No way to change the shape of the loyalty widget button; can't upload custom graphic; no way to easily generate the embed code for a dedicated loyalty page; Instagram reward earned by simply clicking the button whilst logged in; product reviews only work with Shopify Reviews which suck; no way to hide button on mobile. All-in-all its an affordable entry-level loyalty option with much room for growth. I look forward to working with Marsello to enhance the service. UPDATE #2 — Fri Apr 26, 2019: My struggle to make AND keep meaningful contact continues. The company struggles to deliver consistent support. I'm looking forward to updating this review for the betterment of the Shopify community. Words to live by: The best customers are the ones you have.
Developer reply ·
Thanks for your review and all your ideas on how we can improve the app! Our team love this kind of feedback, as we are always looking to make Marsello even better. We’d love to work with you to see how we can help you achieve what you’re after with Marsello. I’ll be in touch! Regarding the live chat, we have Customer Support across timezones and if you catch us when no-one’s online, we usually respond within a few hours. But we are looking to grow this team to cut this down even more. Thanks again for your feedback, Tash
App only works with YouTube and Vimeo videos. The app description is highly misleading and self-serving.
Developer reply ·
We are sorry you found the description miss leading but its not. It is possible to showcase videos using an URL outside YouTube and Vimeo. We hope you would re-install our app and give us a chance to make videos ourside YouTube and Vimeo work.
Visely is a 5-star product recommendations service. I chose this service because it is easy to use, native to Shopify, powerful in terms of where you can display the various widgets, granular cross-sell controls, and stellar service. I highly recommend this all-in-one, full-service recommendation platforms if you are looking for a single recommendations engine to rule them all.
Developer reply ·
Thank you for your review. We did forge our recommendation engine in the fires of Mount Doom, so it makes perfect sense 🧙♂️!
This is a top-notch app for sure. No merchant likes to leave Shopify to manage their app stack. The tight integration with Shopify simply can not be beaten. Even boring, menial tasks such as updating DNS records have been streamlined. I don't think go back to managing my email marketing in a 3rd party service. This app should have way more 5-star reviews for sure. I wish this developer much success and look forward to future app improvements.
This app is as close to perfection as it gets. Every merchant can benefit from this app. It’s a real no brainer. Note: The Tracktor order tracking integration breaks if you change your Tracktor proxy URL.
