W3 Custom Order Status

This is THE APP you need to keep customers up to date with statuses on orders! With custom options on emails, templates, etc. Literally what i needed! Happy to be a lifetime customer and an early supporter!

Love this app — it's a huge help for keeping track of where my orders are at (manual entry, but worth it) and the automated email notifications save me a ton of time.

This app is extremely important for the operation of our business. When Shopify have updates sometimes it affects other apps . W3 support is very important if they get affected . We have great response from them always if there is a problem . Great app.

We had a problem due to our team uploading files to the root by accident. and the the w3app support team, specially Leo and Mike, was very helpful and quick to solve this tight knot and untangle our problem. thank you guys.

great app and customer support is quick and really helpful!

So far so good - I am using this app to manage thousands of rental and service transactions for our shop! It also integrates with Shopify Flow for easy automation.

Love this app! Been using it for a while now and have never once had any issues with it. I just recently upgraded to integrate API requests from Google Sheets. Customer service help me solve some issues I was having very quickly. Couldn't ask for better service.

Does not work with draft orders. If you process your orders while they are in draft before invoicing, this app is not for you.

I have been using the Custom order status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls since they are getting notifications. Thank you.

Very powerful app and easy to install, understand/learn and start using. Their support is also responsive, quick to solve the problem and HUMAN.

Tried using the webhooks feature, but it didn’t work as expected. Support was not very patient, which made troubleshooting frustrating. Had to downgrade as a result. Disappointed with the experience.

This is exactly what many of us need. The support team is exceptional. They have helped me with customization and API requests, answering my questions quickly and accurately every time I have needed it. I highly recommend it.

"An app that organizes our intensive production, ensures customers' trust, and encourages them to shop from our website, backed by an amazing technical support team. Download it with confidence.

This app has been so helpful for my order management and my customers experience. I love that I can organize my orders by statuses like if it's printed or not and my customers can view that status on their own anytime on the order lookup page. There's so many options to customize the information you and your customers see as well regarding the statuses. Highly recommend if you want to keep your customers informed on their order and keep your orders organized.

Best order status app at the moment. Highly customizable (with not much technical skills needed), affordable and with great support. We managed to customize the widgets just the way we liked and we highly recommend the app.

Very good customer support and good app

So helpful and a great app addition to our lineup

This is a huge benefit for us...saves a ton of custom service inquiries as we make "made to order" merchandise.

Awesome app - I reached out about a feature idea and 2 days later they had implemented it for everyone (control visibility of items on a workflow timeline so customers don't see failure states all the time). We have been using this with the API and the QR code capabilities so that we can automate status updates to notify our customers about our production workflow. Great app!

Good support and great app to reduce unnecessary customer contact. Works well and easy to install. Definitely worth 5stars and definitely a necessary app once your sales volume creates too many wismo contact during the day.

Sadly, I try use this app, but there is missing a lot of things, such as app demonstration with all settings for test, where we can actually see what this app can offer. Support only via mail, sadly no online support so useless for someone installing app, looking everything white, with no orders test so we can understand what does the app actually do.

Absolut zufrieden mit dieser App und der Kundenservice ist ein Traum. Vielen vielen Dank für die schnelle Einrichtung und Hilfe :-)

"I'm thrilled to award W3 Custom Order Status a well-deserved 5-star review! Their team not only tailored our customer notification emails to perfectly match our Shopify store's design but also ingeniously incorporated metafields for a bespoke solution. Their skillful customization has elevated our customer communication to a new level of professionalism and brand consistency. A heartfelt thank you to the W3 team for their exceptional service and technical prowess. Highly recommended for anyone looking to enhance their Shopify experience!

Fantastic support, fast responses to emails. Its very refreshing to get 1:1 help with any issues I'm facing. This custom order status app is going beyond my expectations. Thanks!

W3's Customer Service is second to none! We've used this app for several years now and are continually grateful for their expertise and gracious support. W3 and their staff deserve my highest recommendation!

Brilliant app, it saves so much time and the support is first class and extremely quick. You will NOT be disappointed! Thanks the W3 Custom Order Status team :) Best regards, Richard

This is the app I have been searching for our stores. It has been challenging to stay in touch with customers throughout the ordering process. WIth custom orders, they can take a bit of time and want to be able to communicate with them throughout the process, but also allow our employees to look up where they are at in the process when a customer calls. Also, want to give the customer the chance to look up the status of their order, and this app provides that too. It is working well for us!

The support was really really really helpful and kind. Thank you ! I would definitely recommand the application.

easy to use, we use for order preparation tracking, back order, and special projects. It is a very important tool for our operations. And the service is fast and efficient.

Simple app with easy interface. Really proactive and timely support whenever you need one. Well done!

Most of the items in our store are crafted on demand when a customer places an order and go through several crafting and finishing steps before being sent to packaging and shipping. I wanted a way to let our customers know where their order is in our production queue with several custom statuses. I wanted a way to notify my customers via email quickly and easily when their order moves from one status to another. I also wanted the custom status to be shown to the customer in some places where it normally is not shown. Custom Order Status by W3 gives me everything I want, and more. And for the couple of small layout/design wishes that weren't met out of the box, W3 support was able to take care of for me very quickly, ultimately giving me exactly what I wanted. Everything is super customizable, so now I have some work to do to make everything look great. Which is actually kind of fun because the admin tools for this app are great and easy to use. Integration with MailChip was flawless. I know my customers are going to love this! Thank you, W3!

Customer transparency is KEY in order to avoid unnecessary calls and questions asking what's going on with their order. I want my customer to be informed every step of the way. This is the only app at this price point (and I've tried a lot!) that allows assigning different order statuses (in production, waiting for customer, etc) and will also send out an email when I manually change it to one of the custom statuses. Support has been great, and very helpful after I asked how to do a few things I wanted to accomplish with the app.

I'm so pleased to have found this app. It works wonderfully and allows my customers to get information about their orders. Saves me a ton of time, worth every penny. Update, it continues to work and is my favorite app. I've found so many more things I can do with it. LOVE IT.

The customer service for this app is great! Super fast and efficient. Jason is always able to help us out with any questions or issues we have.

So far this app has been a game changer in regards to keeping track of orders. We have many different types of orders with various stages over long periods of time. This app has allowed us to get a handle on all unfulfilled orders. Thank you!

Very reliable. Just what I needed for our business. The application itself runs flawlessly. Would highly recommend this to anyone who needs a custom order status maker on Shopify.

This is a good app however very frustrating with many HTTP Error 503. The service is unavailable errors. Developers should consider reworking the app to make it more reliable.

Utterly fantastic. We provide a very bespoke service and require all sorts of unique possible stages and this app enables us to cover all eventualities and provide immediate updates to our customers whilst ensuring we keep track of the order this end too. I have had to contact support a couple of times and have been replied to immediately - Have not yet got the customers login page sorted out but so far have been so happy with the system I am not sure how much the customer really needs it - but will look forward to getting that sorted out too. I have been trading online for the best part of 20 years and can certainly vouch for the integrity of this app - 100% essential if you provide personalised products.

This app has saved my company so many headaches. We process hundreds of custom orders weekly and this has saved email inquires over 90%! Many customers mention how happy they are that we offer this.

Our products require stages of production, and this app has been fantastic. Keeping customers informed each step of the way is key to our success. The app also helps us stay organized internally.

Used this app to make a tracker for customers getting their bike repairs done. Saves us answering the phone every ten minutes! Good app, coding options allow you to modify things nicely. (luckily the staff are really helpful if you aren't great with coding!) Really helpful though, happy to recommend.

We've been using this app for a few months. It's works really well. Had a slight issue recently which was resolved quickly and efficiently.

Great product for delivery order tracking. It's very customizeable and makes communication between teams easy. We've been using this for about a year and it has made our lives infinitely easier.

Been using this app for about a year, it's streamlined our order processing tremendously. Support has always been quick to answer any questions too. 5 stars all around.

503 Service unavailable. This is disappointing as it seems like it could be a promising app. Does anyone know of an alternative?

The app works as described. I am able to create status for every step of our fabrication process for each order. I wish they would add barcode scanning capability to update status.

App has no support at all. messaged 3 days ago no reply. App is not working. Whenever clients type in their order number and email ad, only a blank page appears. I tried to contact support for this, but until now i have yet to receive a reply. Such a bad service for a paid app.

This app is awesome. I wish there was a way to remove all of the statuses once an order ships out, but it is what it is. For $6 a month I don't mind having to side-step some of the shortcomings of this app.

This is the best app I've added to my store since we set up several years ago. We make products that sometimes have longer lead times and this makes keeping all our customers up to date (and our own records in order) really easy. Highly recommended. Oh and Justin is amazingly helpful in setting it all up and making minor edits to aesthetics.

This app is a must have if you want to keep organized. Brad and Justin are on their game! They not only respond fast to app questions and issues but they have implimented many of our feature suggestions within 24 hours! W3 has been a pleasure to work with as they truly listen to their users. Solid company with clutch product offerings. You cannot go wrong with this app. The new update blows the last build out of the water in terms of speed, performance, usability and customization. Highly, highly recommended. Cant wait for more updates and more app offerings from this crew. 10/10

Works great for keeping track of projects for our design print company. Super fast tech suppose. Had a small question and they responded within minutes.

Very useful App - it fulfills a specific purpose that some merchants need. If you have longer lead times in your fulfillment, this App is a great way to not only keep track of the progress of each customer order, but also (more importantly), keep your customers updated. Customer service was pretty responsive and helpful. You may just need to play around with the formatting of the emails a bit to get what you want, but overall great App.

This is a fantastic app! works a treat and has lots of functionality. Keeps orders up to date and cuts down on lots of emails, W3 also modified some aspects to fit my store this was carried out super quick, great service all round, very happy and would highly recommend w3trends to all store owners.

I actually dont tend to ask for help when something isnt working the way I want, I tend to directly uninstall the app and look for something else. But as I read other reviews here that said how fast and helpful the app developer was in resolving issues, I decided to reach out. My issue was that my EU custs were receiving the custom date in US format and it was incredibly confusing for them. Within 11 hours this has been completely solved and now works exactly how I wanted. I am impressed! Our store www.nogga.nl now has yet another great feature to add to the list!

Updated 2/6/18: We've been using this app for quite a while now, and I want everyone to know that it's become completely indispensable as our business has grown. We have over 20 orders on a payment plan, over 50 pre-orders, and dozens in another program we run... Without this app, we'd spend countless hours scrolling through Shopify's Order screen to make sure we didn't miss shipping anything that needs to ship. With this app, we know at a glance what's going on with each order, and the only ones we have to look at in the morning are those that we haven't yet set a status for! I can't believe I haven't reviewed this until now... Everyone needs to know what an amazing app this is. I run almost twenty apps on our store, but this is one I couldn't run it without! We offer some special programs for our customers, like delayed shipping so they can combine orders, layaway, etc., and filling orders on Shopify meant going through each order to remind ourselves if it needed to be shipped or was supposed to stay unfulfilled for now. With this app, we can view all of our unfulfilled orders with a status tag next to them, so we immediately know which need to ship and which are enrolled into a program here. If they're in a program (like on a payment plan), we can easily skip over them for now... It saves a lot of time for a two-person business! Support was amazing when we set it up, and we haven't needed them since. The app works perfectly and is one of very few that I'm happy to pay the (very reasonable) monthly fee for!

Love love love this app! We make custom jewellery so need more status options than shopify offers. This meets our needs and more. It means we can update multiple customers at once with a status change, and customers can look up their own order status which decreases our workload tenfold. Any time I’ve had a query with customising the look of the app, the team have been amazing and solved my query within a few hours. Thanks so much! :)

It works sometimes... glitchy and doesn't work most of the time. I feel like I am paying full price for beta software.

Great app, and very helpful support

This is a great app that does exactly what it says. We have lots of custom orders and this app allows us to keep customers informed with automatic email notifications. This reduces the load on support. The developers have been prompt to reply to my enquiries and even went as far as helping configure the lookup page design. Two things to improve: speed to update custom status in the dashboard (small detail, but it can be faster) and make the admin functional in mobile devices and small resolution screens (I just found out that one of my staff cannot access the top menu bar because on smaller resolution screen the buttons are hidden). Overall, great app experience and it does save us a lot of time. Recommended!

I would absolutely recommend to a friend! The app is user friendly and flexible. Their staff (Jason) was extremely helpful and super fast! We had a great experience with this app :)

Great Customer Service, had an issue with implementation and they were very helpful, friendly and knowledgeable. Would highly recommend.

Loving this app for managing work load. I make custom guestbooks for weddings and events and needed something that I could update each stage of my process and brides could log in and see where their order is up to. This app is perfect for that and helps manage the process queries during my busy wedding season.

Love the app and the support is great! Plus as a bonus, if you need a solution to be able to see a "company name" versus just a "customer name"...THIS IS IT! Give it a try!

This is a great app. It is so nice to inform our customers what is happening with their order during various stages until is fulfilled. This will cut back on the amount of emails we receive on a daily basis. Thank you. I have not quite gotten the Lookup page to work, but will be in touch soon to get that up and running. Definitely recommend this app.