Reveil

Good price but keep having missed orders that are not synced. This causes me to miss orders and have upset customers. Please fix this

Update: Will reached out and resolved the billing issues promptly. Thanks alot. I really enjoyed using the app-it was the best barcode app by far and I tested all of them.

1st, extremely expensive. Was paying $80/month for a small list of 3500. I switched to shopify email, which is free and has the same functionality! I now use shopify for all email campaigns and automated flows. 2nd, their billing system is screwed up and they refuse to admit it. When you sign up, they ask for your mailing address, but then automatically copy it over to your billing address without asking. So they ended up charging me incorrectly for sales tax, which they refuse to refund.

as others said, once you created the label the order completely disappears from the app so there is no way to check the shipment. Looks like you paid someone pennies to make this app.

app doesn't work at all. totally useless and not support option. app doesn't work at all. totally useless and not support option.

Manual payments (COD) is a huge problem with shopify checkout because our store currency is in USD, but we sell COD to Egypt in EGP. So customers see prices in EGP, but their order confirmation is in USD, confusing them and our fulfillment staff. We waste alot of time manually calculating the EGP price for each item in the order. It's a huge limitation with shopify markets multicurrency. The developer customized the order notes so it included a breakdown of the bill in EGP in Additional Information section of the order page, solving our problem. There were also other technical issues related to multicurrency that he patiently, and quickly resolved same day. He is so helpful, fast, and patient. This is the best COD app out of all the ones, and I've tried them all. Thank you!

Barcode label printing functionality is limited 1. Not possible to modify the price or currency. I need to print prices in a different currency than my store currency.

Update Sep 19, 2022 I can no longer recommend this app as their support is nonexistent. There was a technical bug with multicurrency pricing, and also another technical support issue. I sent multiple emails starting Sep 3 to Bridgette but haven't gotten any response. They have a history of slow response with me and other customers (see other reviews) which is unacceptable for such an important app. I believe they bit off more than they can chew by adding too many extra features and forget what's important. I switched to an app called OBSI Incentivize that my theme recommended. Pros: the only slide cart upsell app I've found that looks decent Cons: Technical issues occurred and support speed can be improved. I've had several issues during setup and support takes days to reply. 1. App was not working after installing, products were not showing in slide cart. It took at least 2 weeks for them to figure out the issue. 2. After the fix, products were showing in the wrong currency in the slide cart. Eventually this was fixed but I lost sales.

Extremely helpful and timesaving report app with very reasonable cost! To start, I'm using it to create reports breaking out sales by country and product type by day. Antony from support quickly helped me create custom fields and generated a custom report for me.

Updating inventory to a specific warehouse location doesn't work. For example, I have a warehouse in US and Egypt. If I update the stock quantity in Egypt in Vela, it ends up updating the stock quantity for US in Shopify. Haven't heard anything back from support over 7 days.

Interface is cumbersome to use. Instead of having a simple spreadsheet like interface, you have to query a database using filters, then apply a single change across all products that meet your search filter. Who wants to bulk edit like this, especially when updating inventory?

Update Apr 26: Hannes reached out and the team did their best to recreate the charts for me. I appreciated this, but it did take 2 months with several communication issues such as support team members missing my messages. Seems like they are trying to improve their support process-I'm hoping to see this and thanks again. ------------------ Decent size chart app with the slowest support I've ever seen. The team might as well be on Mars with their responses that take days. I migrated from woocommerce and they screwed up my charts in the process and deleted the original ones including the template. Now if they can't fix it, I have to recreate a dozen charts from scratch. It's costing me sales. Please hire competent people.

Update: apparently the below issue is shopify's fault. Matrixify's support is fast and top tier. Everything imported correctly except for sales. Foreign currencies were imported as USD instead, which inflated sales by alot.

Update: The support team reached out quickly and helped resolve the issue. They were very knowledgeable. I still think setup, onboarding process, and compatibility with shopify markets could be improved-no shop owner should have his store go down for a whole day as soon as an app is installed. But I do appreciate that they are able to fix issues quickly. Still need to push translations live before I can make a definitive conclusion about this app. __________________________ Original: Made my site go down for a whole day. After I installed it, any link on my site directed to this subfolder with a 404 error: /eg-en/eg-en//eg-en/eg-en//eg-en/eg-en//eg-en/eg-en//eg-en/eg-en/ After I deleted the app, the problem went away. In addition, the app loads a bit slowly and certain editing certain categories such as metafields will freeze the app.

Contrary to the name, my experience has been difficult. I couldn't sign up for the courier accounts through onebalance because every credit card got declined. I then deleted the app, but continued to get charged $30/month. Be careful with their sneaky business practices.

Fantastic app and support. I have lots of additional sales attributed to this feature. It would be great if this app could also support country localization (showing certain products based on geolocation)

Great, well thought out app with even better support. They respond quickly and helped me troubleshoot and tweak the design to better match my store.

Terrible deal for store owners. On top of the $50/month, they take 5% commission on the next THREE orders for each referred customer (it's in the fine print). Say your average order value is $100. You'll pay them $15 for each referral. Why would I do this when there are plenty of apps that charge a flat rate of $50/month. Or when I can pay FB ads $5 to acquire a new customer? You'll also have to factor in the cost of referral discounts (assuming 10% coupons for referred and referrer, $100 AOV, that's another $20 in cost. Your app looks well thought out, but please reconsider your revenue model.

-lacking in filtering features -Filtering features don't work. I have several recordings with purchase event tagged in my recordings but filtered results show nothing. -can't filter by date range. good luck scrolling through thousands of recordings -recording timeline doesn't show event markings.

Support is fantastic-very informative and fast. Currently using the live visitor count and it works perfectly.

The best customer support I've ever received. The apps works great and support is fast and extremely helpful in getting me set up and responding to questions. The design of the widgets and emails are also optimized for conversion.