Etsy Integration ‑ CedCommerce
by CedCommerce · launched
View in Shopify App Store ↗Reviews (1238)
I have been using CedCommerce for around 1.5 years. I initially started with their Etsy integration and later onboarded their TikTok and eBay apps as well. I have invested a significant amount of money with CedCommerce because I genuinely expected their service and support to be reliable for a business that depends heavily on accurate marketplace integrations.When I initially started with the Etsy app, I paid approximately $2,500, which included the app plan and customization/onboarding work. At that stage, I understood that there were additional costs because some customization was required.However, the experience at renewal was completely different. For the renewal of the Etsy service alone, I was asked to pay approximately $6,500. Across Etsy, TikTok and eBay, I am now spending around $9,000 in total.I was told that this higher renewal amount included ongoing customization, priority support through chat, meetings and WhatsApp, and that an account manager would be assigned to me. These were presented as important additional benefits of the package. An associate named Aditi was assigned as my account manager, but unfortunately my experience after that was extremely frustrating. Instead of making the account management easier, several things became more complicated and, in my experience, my account was badly managed.What makes this even more frustrating is that the current CedCommerce plans already advertise support features. Their Growth plan, for example, currently includes inventory syncing and support, while their higher/custom plans advertise additional support and development services. So as a customer paying thousands of dollars for a supposedly premium/custom arrangement, I expected a significantly higher level of reliability and accountability.The biggest problem is that I am now facing a very serious inventory synchronization issue.Yesterday, I actually oversold products because the inventory did not sync correctly.And this has been an ongoing issue.For an e-commerce business, this is not a minor inconvenience. Inventory synchronization is one of the most fundamental functions of an Etsy-Shopify integration. If inventory is not updated accurately, it can directly result in overselling, cancelled orders, unhappy customers and financial losses.What is especially disappointing is that I was specifically paying for what was described to me as priority support and ongoing customization. If I am paying approximately $6,500 for the Etsy renewal alone, I should not have to discover that inventory is not syncing properly after an overselling incident.Another major concern is the way customization charges were presented to me. My understanding is that customization/development charges are generally a one-time cost. Therefore, charging a substantial recurring renewal amount on the basis of “ongoing customization” without clearly explaining exactly what continuing customization work is included is extremely difficult to justify from a customer's perspective.I also feel that the pricing and value proposition were not explained transparently enough at the beginning. I agreed to the higher renewal because I was told I would receive ongoing customization, priority support, meetings, WhatsApp support and an account manager. But when the core functionality itself fails and I end up overselling products, those additional promises lose their value.At this point, I honestly feel that I have been significantly overcharged relative to the value and reliability I have received.I am not writing this review because of one isolated support interaction. I am writing it after approximately 1.5 years of using CedCommerce and after spending thousands of dollars across their marketplace applications.I expected a premium experience because I was paying for one.Instead, I have experienced: * Extremely high renewal costs compared with the standard plans * Unclear justification for the large recurring customization/support fee * An account manager experience that made things more complicated rather than easier * Inventory synchronization problems * An actual overselling incident caused by inventory not syncing properly * A gap between what was promised as “priority support” and the actual experience * Concerns about whether the additional premium services justified the amount being charged I understand that integrations can sometimes face API or marketplace-related issues. However, when a company is charging thousands of dollars for a premium service, I expect proactive monitoring, clear communication, accountability and rapid resolution when something goes wrong.I have been a CedCommerce customer for 1.5 years and I gave them multiple opportunities because I wanted the integration to work long-term. Unfortunately, the combination of the pricing, account management experience and the recent inventory/overselling issue has seriously damaged my confidence in the platform. I would strongly recommend that anyone considering a premium/custom plan first get everything in writing: exactly what customization is included, what is one-time versus recurring, what “priority support” actually means, what the account manager is responsible for, and what happens if inventory synchronization fails. For my experience, the price I paid and the service I received simply do not match. Very disappointed after investing so much money and trust in CedCommerce.
Don't waste your money on this inferior product. We are an Etsy shop with over 100,000 sales and thought the enterprise solution might be good for us. In January 2026, after the sales call, we were promised so many things, and after spending $5,000 on the enterprise solution (1 year) being promised so many things and features would be available, I removed the app after just 7 months. Even if you don't need the enterprise solution for your shop, please know that there are other apps out there that integrate better and are less expensive on the lower tiers than CEDCommerce. We only went with them because they were one of the apps endorsed by Etsy, but they are, in my experience, the very worse. Don't fall for any promises that customer service is 24/7 or that tickets will be updated within a day. Expect a significant language barrier both In communications and any written work that is completed- We found spelling and grammatical errors in product listings, items in the wrong category, and multiple additional issues. We switched to a competing app and are paying a small fraction of this for a wonderful experience. They are also refusing to refund the remainder of the year, despite not fulfilling their promises win the contract. In 11 years of business, this is one of the most disappointing business decisions I've made. Will also be contacting Etsy support. It's shocking that Etsy has endorsed these guys. Don't waste your money or time here!
CED Commerce used to work okay for Etsy integration, unfortunately this is no longer the case. For the past 6 months I've been having constant issues with products not syncing correctly, which causes loss of revenue or product being oversold. They would promise to fix this every time but never had a solution and this issue kept happening. Today I was informed that for any products with different international pricing enabled on Etsy, the software will not sync stock quantities at all. I was offered a refund for 2 months of the service not working, only got a bill reversed for the current month starting a couple of days prior. I will update if a refund comes through.
Uninstalled the app and was charged the following month. Crazy. Trying to remove myself and get support and it's not easy.
We used the CED Commerce Etsy integration for more than 2 years to connect our Shopify store with our Etsy shop. We chose the app because we needed reliable inventory synchronization and centralized management between the two platforms. Unfortunately, our experience was consistently disappointing. Throughout our time using the app, we encountered recurring issues that significantly impacted our business. The most serious problems included inventory not syncing correctly, resulting in oversold products, and pricing being updated unexpectedly when it should not have been. For an integration app whose primary purpose is to maintain accurate inventory and product data, these issues created unnecessary work, customer service challenges, and lost confidence in the platform. Whenever problems occurred, we often found ourselves spending considerable time troubleshooting or contacting customer support. While support was generally responsive, the underlying issues frequently resurfaced, leaving us feeling like we were addressing the same problems repeatedly instead of finding lasting solutions. After more than 2 years of dealing with recurring technical issues and unreliable synchronization, we ultimately decided to cancel our subscription and move to a different solution. We simply could no longer trust the app to accurately maintain our inventory, orders, and pricing across sales channels. Examples of issues we experienced: December 2024: Ced Commerce fails to sync inventory for a number of items, causing many to have orders despite selling out all inventory. They blamed the third party APIs and Shopify's own internal systems for their inventory sync failures. Later in the conversation, their support claimed that many other sellers had the same problem using Ced Commerce, implicitly admitting that the problem was on Ced Commerce's side rather than anyone else's. No restitution was offered. February of 2025: Ced Commerce reset all prices to match what was on Shopify rather than the designated marketplace price, which accounts for free shipping and marketplace feed. The lowered pricing triggered a higher than usual number of sales, resulting in a loss of $464.40 before the problem was identified and rectified. Despite the issue being directly due to Ced Commerce's mistake, they refused to provide anything to offset this dramatic loss until Shopify Support was involved, in which case they offered a smaller credit towards the expenses for the marketplace plan. March 2025: Ced Commerce accidentally shuts off all plans and stops service to the account, because they "accidentally" thought that our plan had expired and insisted that in order to turn it back on, we needed to pay them. Only when direct receipts of the one year plan were shared, showing that the account still had multiple months already paid for that were left on the account, did they turn the service back on. Despite the fact that this mistake caused lost sales and internal app data to be wiped, they did not believe that anything outside of normal operations had occurred. April 2025: Ced Commerce's app failed to sync in orders for an extended period of time, causing 22 orders to accumulate unseen, many of which fell past the mandatory ship date. Despite no known outages, they blamed the marketplace API for "glitching" and did not offer any sort of restitution or accountability for the difficulty and lost revenue from unshipped orders. These were the four over the past couple years that stood out as being by far the worst, as they all caused significant monetary loss, interrupted usual company activity, and in all cases resulted in a lack of accountability. We understand that every business has different needs, and this was our experience. However, based on the reliability issues we encountered over an extended period, we cannot recommend this app for merchants who depend on accurate inventory synchronization between Shopify and Etsy.
I regret purchasing this app. My Etsy shop is large (1,600 listings), and although the initial merge seemed fine, the sync was unreliable. Inventory between Etsy and Shopify became inconsistent, and when I attempted a full reset, the app rewrote my Etsy SKUs. I reached out to customer support on Google Meet and still couldn’t fix the issue, telling me it would take a day or two. I installed Shuttle instead and had my entire store synced within an hour. When I requested a refund for the remaining ~$600 on my annual plan, they refused. I explained that I would need to leave an honest, negative review based on my experience, and they accused me of blackmailing them, which was completely inappropriate and unprofessional. If you choose this app, be prepared for frequent support calls and slow, difficult problem resolution.
pas clair, je souhaite resilier très peu clair, impossible pour l'instant
Garbage! Run... always asking for a meeting to sell you more when you ask for help and the Pop-Ups windows are out of control. Inventory and picture do not change with my Esty store.
Automatically changed all my prices even tho we never turned on price sync and changed all sku's after auto linking all items. worst nightmare.
Do not use this app if you are serious about your business, because this team is not. You can catch their attention ONLY if you uninstall and the manager immediately messages to make you stay. The team has no clue what's going on in there- and best part- after you raise ticket, and problem is not yet attended, they try to cross sell the next plan or their "Assistance" services. Worst service and tool possible, wish I had known better.
Developer reply ·
Hi Upcyclie, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. Once your concerns were brought to our attention, our team reviewed the matter and reached out to provide further assistance. We also offered dedicated support to help address the setup and usage concerns you had raised. Our intention was to ensure that you received the right guidance and a smoother experience with the app. We understand that you have chosen not to continue, and we respect your decision. Your feedback has been shared internally so we can keep improving our support experience for sellers. We wish you and your business the very best. Regards, Team CedCommerce
Ürün $9'dan başlıyor fakat sadece 10 ürün listelemenize izin veriyor bu rakama bir çok entegrasyon uygulaması 100'lerce ürün vermekte bu app'i kullanmak için en az $59 harcamalısınız.. Bunu bilerek indirip kurun mağazanıza bağlanmadan da rakamları göstermiyor tam bir fishing.
Unfortunately I've had nothing but issues with CED Commerce. None of the issues were addressed all customer service rep did was bide time. First of all they charged me $1500 to connect my shop with my Etsy. Then charged nearly $100 a month for my shop to not even be syned accurately. It seems like I have to continuously contact my Etsy customers to let them know that they will be receiving the item they ordered. I'm currently looking for another Etsy Integration Platform that serves my business better. Hopefully before the next billing cycle.
Developer reply ·
Hi Higher Level Creations Admin, Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations. The initial setup involved custom development work to enable reverse syncing between Etsy and Shopify, which was completed based on the specific requirements requested. Regarding inventory synchronization, the app updates inventory from Shopify to Etsy in near real-time. However, certain updates depend on Etsy API availability and limitations, which can sometimes affect how quickly changes are reflected. Our team had also suggested managing inventory and order updates primarily from Shopify, which helps maintain accurate synchronization across both platforms. In terms of billing, our plans include defined usage limits, and additional charges may apply if the usage exceeds the selected plan’s limits, as outlined in the pricing details. We truly value your feedback and would be happy to review your case again to ensure everything is working as expected. Please feel free to reconnect with our support team so we can assist you further. - Team CedCommerce
Their customer support rarely responds to issues and now they have duplicated almost 7000 products as digital downloads. That cost us $1400. Do not use this app or company.
Developer reply ·
Hi QuiltingFabricPanels Admin, We’re truly sorry to hear about your experience and understand how concerning the product duplication issue must have been. That’s certainly not the experience we aim to deliver. Our team has already reached out to you directly to review this matter in detail and identify the exact root cause. We take situations like this very seriously and are committed to thoroughly investigating what may have caused the unexpected listing behavior. We respect your decision and genuinely appreciate the opportunity you gave us. If you’re ever open to revisiting the discussion, we would welcome the chance to properly review and support your store setup. Wishing you continued success with your business. — Team CedCommerce
this sucks
Developer reply ·
Hi PicklePhernalia, We’re sorry to hear about your experience and truly regret the inconvenience caused. Upon reviewing your account, we noticed that an incorrect action was performed while handling draft products, which led to the issue. We also tried reaching out to you to assist and clarify the steps, but unfortunately, we did not receive a response. We are absolutely open to helping you resolve this and guiding you through the correct process to ensure everything works smoothly. Please respond to our previous communication or reach out to us directly. You can contact us at support@cedcommerce.com or via the in-app chat, and we’ll make sure everything is set up correctly for you. We’re here to help! Kind Regards, CedCommerce Team
verry bad support and team is verry unfriendly , they just remove my items from etsy without any explain and they cannot handle issues from app. NOT RECOMAND
problems with app and shopify syncing to etsy. Instructions from App tech did not fix the problem
Developer reply ·
Hi StarGabi Admin, We sincerely apologize for the frustration you’ve experienced with the syncing process. We understand how critical it is for your Shopify and Etsy stores to communicate correctly. After reviewing your case, it appears the issue may have stemmed from locating specific products to sync. We wanted to clarify that the app does have a "Tag" filter available directly within the Filter menu, which allows you to easily select and upload specific products based on their Shopify tags. We have reached out via email a few times with a video guide showing exactly where to find this setting, as we haven't heard back from you yet. We are confident this feature will solve the syncing problem you are facing. Please reply to our email or contact us directly at support@cedcommerce.com so we can guide you through this personally and get your store running smoothly! Best regards, The CedCommerce Team
BAD!! not syncing anything - not the inventory, not fuilfilmaents , tried solving it many times
Developer reply ·
Hi Piece of Land Admin, Thank you for sharing your feedback. We reviewed your case in detail and found that the syncing issue occurred because the product profiling step was not completed during setup. Once profiling is completed, inventory and fulfillment sync works as expected. To ensure a smooth experience, we’d be happy to assist you by assigning an account manager who will personally help with product profiling, Shopify–Etsy linking, and end-to-end setup. Please reach out to us at support@cedcommerce.com or via in-app chat, and we’ll make sure everything is set up correctly for you. We’re here to help! Kind Regards, CedCommerce Team
Horrible experience - do not recommend. Poor customer experience - each rep gives a different response and in the end absolutely no help.
Developer reply ·
Hi BEST GRIPS. EVER. Admin, We’re truly sorry to see your 1-star rating, and even more sorry that we weren’t able to meet your expectations. Since no comments were added, we’re unsure what went wrong, but we genuinely want to make things right. Our team is always here to help with setup, syncing, listings, orders, or anything else you may have struggled with. Please reach out to us at support@cedcommerce.com or through our 24/7 live chat so we can understand the issue and fix it for you as quickly as possible. Your experience matters a lot to us, and we sincerely apologize for any inconvenience caused. Thank you, Team CedCommerce
Très énervée par le fait de découvrir que je suis paye une abonnement depuis dès mois auquel je ne savais même pas être abonnée !! Et pour couronner le tout, c'est un parcours du combattant pour résilier son abonnement, il m'est impossible de trouver comment faire et ce même en suivant les indications de la plateforme...
Developer reply ·
Bonjour Kouni Bouni, Nous sommes vraiment désolés d’apprendre que vous avez été facturée sans en être consciente, et nous comprenons parfaitement votre frustration. Nous tenons à vous assurer que notre application ne peut prélever aucun abonnement sans que le marchand accepte d’abord la facturation depuis Shopify. Pour l’annulation, il suffit normalement de désinstaller l’application depuis votre boutique Shopify, ce qui met automatiquement fin à l’abonnement. Nous sommes sincèrement désolés si cela n’a pas été clair ou facile à trouver. Nous aimerions vraiment résoudre cela pour vous au plus vite. Pourriez-vous nous contacter à support@cedcommerce.com ou via notre chat en direct afin que nous puissions vérifier votre facturation et vous aider immédiatement ? Encore une fois, toutes nos excuses pour cette mauvaise expérience nous souhaitons vous accompagner et corriger la situation au plus vite. Merci, Team CedCommerce
Terrible service, so confusing to use. Every time I tried to get help one of the team members would say they fixed it and would map to the wrong products on Shopify. These mistakes cost us money and mis-ships.
Developer reply ·
Hi TechTrend Elite Admin, We’re truly sorry to see your 1-star rating, and even more sorry that we weren’t able to meet your expectations. Since no comments were added, we’re unsure what went wrong, but we genuinely want to make things right. Our team is always here to help with setup, syncing, listings, orders, or anything else you may have struggled with. Please reach out to us at support@cedcommerce.com or through our 24/7 live chat so we can understand the issue and fix it for you as quickly as possible. Your experience matters a lot to us, and we sincerely apologize for any inconvenience caused. Thank you, Team CedCommerce
This app is TERRIBLE. I used it for a very short while because during that time I had so many issues that did not get resolved. The support was wonderful at first especially with helping get it installed and set up. They tried to get me to leave a review immediately and thankfully Shopify will not allow reviews if you're in a trial phase. *DO NOT* leave a review until you have been using it for a while and be *WARY* of the positive reviews on here because they try to get you to leave a review anytime you use support. They were great in the beginning (perhaps the reason for all the 5 star reviews since they push you to review right away) but I quickly found that would not be the longer term experience. But then - when I had issues that I contacted them about they would tell me they would get back with me within a certain timeframe only to not do so. I had to follow up with them and the issues I had were not getting resolved. Finally I uninstalled it and they begged me to re-install. When I would not, they begged me to set up a meeting to discuss the issues, claiming they just wanted to learn what happened to improve. I was willing but I requested a refund because I had paid for a full year up front. They denied my request at first, then told me I would get a refund when I pointed out they were stealing my money if they did not refund me for the amount covering the time I was not using the app. I told them I would challenge the entire amount through the payment processor if they would not agree to refund for the time I had not used the app. Once I saw the refund, I said I would schedule a meeting. They continued asking me to schedule it, said the refund was coming it and *of course* it never showed up. Weeks had passed by this time and then I had to wait additional weeks to go through the dispute process. I kept all documentation which served me well because I finally got the refund from the payment processor. *BEWARE* of using this app. Look at the other negative reviews -- I wish I had before installing it. It was a nightmare overall. I have found another app that is amazing - have been using it for several months and it's a night and day difference. It is one of the ones with the tag "Built for Shopify" which I think could be part of what makes the difference. ETA- As you can see in their response, my case did not fall under their "refund" policy -- which basically is *NO REFUND*. But they did agree to refund me when I stated charging me for months I was not using the app was stealing and refused to re-install or agree to a meeting, which I have documentation of -- the reason the payment processor refunded the money to me after weeks of trying to get it from CED commerce and then gathering and sending all of my documentation of what happened in. So *BUYER BEWARE* -- KNOW BEFORE you buy and absolutely *DO NOT* pay for a year in advance regardless of the discounted price because as you see from their response and my experience, even if they agree to refund you it will *NOT* happen on their end. You will have to challenge through your bank or Paypal and make sure you document *EVERYTHING* well.
Developer reply ·
Hello Impact Gift Boutique Admin, We sincerely apologize for the inconvenience you faced while using our app. We truly value your feedback and regret that your experience did not meet expectations. I have reviewed the communication history and noticed that one of your key requirements was the ability to link multiple products. At present, this functionality is not available, but we have shared your feedback with our technical team to explore the possibilities of adding it in the future. Regarding the refund, our app policies (clearly mentioned in the app) outline the eligibility criteria. Based on the timelines and usage, your case did not fall under the refund window. That said, we understand your concern and always aim to handle such matters fairly. Your feedback is important to us, and we will continue working on improvements to provide a better experience for all our users. Kind Regards, CedCommerce Team
The language support is a lie. I had to manually translate all my products. I found out that not all the languages are supported only after payment.
Developer reply ·
Hello Milla Milla Admin, Thank you for sharing your feedback. We’re sorry to hear about your experience. After checking on our end, we noticed that multiple languages were not enabled on your Etsy account. This is why the translations did not take place automatically. To ensure translation works, you would need to enable the desired languages directly on Etsy. We truly want to help you get this resolved. If you’d like, our team would be happy to guide you step by step in enabling the languages and making sure your products are translated correctly. Please feel free to reach out to us anytime. Kind regards, CedCommerce Team
Their app does NOT properly sync orders between Etsy and Shopify, especially if you're using it for automated fulfillment with suppliers like Printify. Once Etsy rolled out new API restrictions, CedCommerce became almost useless, and their only “solution” is a manual CSV import/export process that they want to charge $4000 one-time fee for this!!!!! The whole point of using this app was to automate the fulfillment process, but instead I’m stuck manually entering shipping addresses and updating tracking numbers, defeating the entire purpose of using CedCommerce in the first place. Support was no better. I was bounced between agents, given generic copy-paste answers, and told to fulfill manually... how is that automation?
The inventory system continues to oversell products that should have been updated over a year ago, since I initially reported the issue. Last week, they claimed it was fixed and apologized, but the system oversold products again. I also just noticed all the 1-star reviews from sellers who are experiencing the same issue.
Do not hire Utkarsh and do not pay upfront for the yearly subscription. Very bad and unethical business practices — extremely unprofessional. I would not recommend hiring them for development work. I hired this company for Shopify development on October 10th, with Utkarsh in charge. They assured me they would upload all of my 2,500 products to Shopify. However, they pressured me to buy a $700 yearly subscription, promising faster results and using high-pressure sales tactics. They never provided a service agreement, which most reputable companies (like LitExtension or LitCommerce) do. After two months of work, they didn’t complete the project and kept asking for more time without ever giving me a clear deadline. Eventually, after four months of delays, they told me I would need to spend an extra $2,500 per month because of Shopify’s “limitations.” This was a huge expense they never mentioned upfront. If I had known, I wouldn’t have started the project. When I asked for a refund, they only gave me a small partial refund for the unused subscription — nothing for the incomplete development work. They kept extending the timeline and didn’t deliver as promised. If you’re considering working with them, be very cautious — especially if they ask you to buy a yearly plan. Make sure you get a clear deadline and a written refund agreement before paying anything. Overall, I found their practices to be misleading and unprofessional. I wouldn’t trust them with even a small project. There are better companies out there — I recommend choosing someone else. I have reported them to Federal Trade Commission and Better Business Bureau (BBB) with proof. You should report it to BBB so that they can be taken down if you face the same issue with their service.
Integration was easy. The support team was quick to respond but they overpromised and underdelivered. BE CAREFUL. There is no way to cancel my subscription except email; and i was charged for one extra month after i was told by their team that my subscription is cancelled (which they didnt cancel) I took their SEO service for a hefty extra cost and the lady working on my listings, vaishali was extremely unprofessional. She had limited knowledge and made a bunch of spelling mistakes for keywords and did not do more than half the work promised by her co-worker Mhd Fahad.
Awful experience not automatic at all
Developer reply ·
Hello Indian Creations Corp Admin, We’re sorry to hear about your experience and truly regret the inconvenience caused. Our app is designed to simplify automation, so we’d like to better understand what exactly did not work for you. Could you please share more details about the issue you faced? We’d be happy to work with you directly to resolve it and ensure you get the best out of the app. Kind Regards, CedCommerce Team
DO NOT WASTE YOUR MONEY !!! I GOT NO BUSINESS FROM THEM AND THEY TOOK PAYMENT FOR A FULL YEAR BEING TOLD NUMEROUS TIMES THAT I DID NOT WANT SERVICE THEY STOLE MY MONEY !!!! I HAD BEEN FIGHTING THEM FOR 2 MONTHS !! I WISH I COULD GIVE NEGATIVE STARS
Does not work with Etsy for order integration. No where is this stated until you sign up, link your store, and go through all the on-boarding processes. After that, and only then, do you see the message that order management is unavailable for US sellers across all integration service providers. Very frustrating to find this out only after going through all the hoops and work above.
Still charging a company for an annual subscription even after you stop selling on Etsy and can't use your app is not okay...hence the 1 star review. If you're signing up for this app, I suggest going month to month so you are not locked in and in our position of no refund.
The prices displayed are different from the correct ones. I wanted to test Etsy with the free plan including 200 products, but ultimately the plan only includes 10 products. It is impossible to test with 10 products... Also, when my simple description was published from Shopify to Etsy, it took all the source code and published it in the Etsy description. I had to redo all my descriptions, which defeats the thing's purpose from my point of view.
NEVER use this app. I REPEAT, NEVER USE THIS APP. Not only it bugs, but they upload all your product (while you asked them not to do so) AND ERASE HOURS AND HOURS OF SEO WORK YOU HAVE DONE ON YOUR PRODUCT TO AVOID AT ANY COST, TRUST ME! There are also plenty of others new apps cheaper, which I will migrate once my contract ends with them. Never again!
horrible service, unprofessional and there is no support while their app is down. BEWARE.
While the basic functionality works, it is a ludicrous $50 / month at their lowest tier for the most basic of functions. They also advertise other integrations (like Wayfair) that they don't actually offer a solution for. And when I contacted customer support, they didn't reply. I chose this solution because I was looking for a single service provide that provides multiple integrations and they fell short on both price and scope of integrations.ac
They charged me $180 (years subscription) when I downloaded the software to test FREE TRIAL. So - there was no free trial, apparently. I immediately uninstalled and requested a refund. This money was earmarked for Christmas dinner - and because it was the holidays, no one was around to help. Shady. Unethical. Inexcusable, non-existant "support".
This app has the worst customer service out of any Shopify App I've ever used. If you get someone named Ritik with a deadpool logo just end the chat. He misguided me, didnt answer any of my questions or listen to anything I had to say, consequently I wasnt able to use this app and deleted it. It's not very user friendly anyways, find a different app to list on Etsy with.
Developer reply ·
Hi Realm of Wonders, We apologize for the inconvenience you have faced. We analyzed the communication between you and our support team member. We got that you are unaware that Etsy asks for a listing fee of $0.20. However, we have mentioned this in our pricing plans on the Shopify app store. All of our customer representatives try to resolve the seller's concerns in the best possible ways. But we will improve the same as you didn't find this useful. We request you to reinstall the app and give us another chance to serve you. Thanks, Team CedCommerce
If you have a large SKU count I would NOT recommend this app. Linking current products on Etsy to Shopify products is not easy - the automatic linking for large number of listings is almost impossible. We have identical SKUs and titles on both Etsy and Shopify and the auto-linking still will not work. Support was not helpful in resolving and it felt like we asked the same questions multiple times with no resolutions. They kept telling us they would get back to us with a solution and never would respond. The process of manually linking products takes multiple steps and is very very time-consuming and near impossible - it would take over 2 minutes per product and the search feature to find the products to connect them is buggy.
Developer reply ·
Hi Mill Wood Art, We apologize for the inconvenience you have faced. CedCommerce Etsy Integration App allows you to sync your existing Etsy store products to your Shopify products based on SKU matching. It is an automatic feature that we have provided to our customers to reduce their manual efforts. If you have products on Etsy and Shopify with different SKUs, you can link these products manually through the app. You had the same products on Etsy and Shopify with different SKUs, so automated syncing was impossible here. And this was not feasible for us to match your 10k listings manually through our support team. It was something beyond the features and support of the app. We have tried to reach you multiple times through email but couldn't get your response. We will wait to collaborate with you again soon. Thanks, Team CedCommerce.
I'm zero for two on CEDCommerce Apps. I recently left their Amazon integration for another vendor because inventory would not sync from orders. Now, with the Etsy integration Inventory has stopped syncing and I've handle to cancel several orders from Etsy... diminishing my compliance with their platform. I reached out for support who said they were syncing my inventory and not to worry. I just took another order for a product that should have been zero inventory. Time to leave, hopefully I can get a partial refund for the year I pre-paid.
Developer reply ·
Hi Murphy and McNeil, We apologize for the inconvenience you faced. Our support and development team is continuously looking into your problem and finding a solution for the same. We are still not sure that the problem is because of our software. We request you to join us back and let us work on your problem once. Thanks, Team CedCommerce.
Never really worked and when i decided to cancel and get a refund it took them 2 months to send me screenshot of the refund but haven't see any yet. Waisted $$$ and time.
No help at all, specially on the wekkedn when customers are buying the most. They will tell you that you have to wait for a bsuiness day to get help.
Used app only to import listings from Etsy. Is now demaning over $20/month for an occasional import. Insane. Give us pack the free option for occasional use instead of this useless free trial.
Developer reply ·
Hi Pine-Ace, We feel sorry that we were not able to understand your needs. Actually, your requirement is custom and we have made this system as per global standards. Whenever any seller has such kind of concerns, we strongly recommend, that they connect with us so that we can help them out. I would request you to connect with us so that we can help you with the same. Thanks, Team CedCommerce.
This app doesn't seem to work. I started the app but didn't have time to list items right away and the free trial expired. Even if I was able to test it out it wont let me chose the lowest plan which means I have to pay $400 to find out if it even works. I currently cant do anything in the app without getting the subscribe screen which I cant use because the starter plan isn't selectable.
Very high annual value for the gains we obtain with the integration. If we have different prices on ETSY, we must always be aware that the built-in does not change them. When importing, it does not distinguish between sales values of the item and includes taxes. This makes it impossible to integrate with the invoicing system. When doing the Shipping we still have to go to ETSY to update. Because if we do it in Shopify, the order is not processed in ETSY. And if we do the processing in Shopify, the notification that goes to the customer is not ETSY's, it's Shopify's and it gets confusing for customers.
There is no way to turn off the plan. It's kind of annoying to be honest. Perhaps the action stops after uninstalling, but this is not accurate and you have to spend time tracking this process.
Developer reply ·
Hi, California wallpaper, We extremely feel sorry about your experience with the app. We didn't provide a charge cancellation policy through the app because we use the payment API of Shopify and process all the charges through it. In case you want to cancel the plan and don't want to use the app, you can remove the app from your Shopify store. Or you can also request us to cancel the plan. We would like to get connect with you once so that we can help you with the same. Thanks, Team CedCommerce.
There is no option within the app to cancel my account or remove billing information. I have messaged them to close my account but they keep billing it to my Shopify account without my permission. DO NOT INSTALL THIS APP They claim it is a "free trial" but then it is impossible to cancel the app and they keep billing you $60 a month direct to your shopify account. As it is not billed to a credit card it is impossible to block the payments or make a dispute.
Developer reply ·
Hi Sketch Laser Cutting, We are very sorry about the experience you have through this app. We have initiated your refund for this app. It seems there is some confusion in terms of communication. Can you please get connected with us, so that we can look into your concerns? Please reach us- nehasingh@cedcommerce.com Thanks, Team CedCommerce.
Just useless app with a limited try. 10 Products only and very expensive for nothing! I absolutely wanted to try and buy it!
Developer reply ·
Hi ZenXstore, We are unhappy to hear that we were not able to meet your requirements. We provide only ten free listings in the free trial of 7 days. But yes, we also never say NO if any of our sellers ask for a discount. We have tried a lot to reach you through various communication mediums but unfortunately couldn't. Kindly get connected with us once so that we can understand your concern and help you accordingly. We will wait for your comeback. Thanks, Team CedCommerce.
Re their reply: We did not look for a discount. They offered one! We agreed and asked or nothing other than a refund. Why? Because the app was rubbish. Shopify arranged the refund. Avoid this app! The app promises a refund. But after weeks of waiting still no refund. Just told to 'hold on'. Shopify agreed to refund. But then the app makers charged me again! Please avoid this app. After days of waiting, talking to support, waiting and waiting and waiting and it is still not fully working. Glitchy. And unconvincing. Support is largely clueless. Every time we try to load an item the app logs us out and asks if we want to install it. Support says wait. 9 hours later --- still waiting. Avoid this app. A total waste of time and money. It is not fit for purpose. Dire. no stars! Update: it gets worse. I sell prints. The app says it replicates everything on my site and in shopify. Wrong. It does not show sizes. So no-one can see how large the print is. The app people did not tell me that before I paid. Everything about this app is disappointing. It has taken them 7 days to tell me that latest error. 7 days of talking and asking questions. Really bad form. and the info drips out only after they have taken your money.
Developer reply ·
Hi there, It is painful that we were not able to meet your requirements. You were charged for the app because you have chosen a paid plan and using the app. We have refunded your amount through Shopify and got confirmation that you received the same too. As per the conversation between you and our support, we found that you were looking for a discount. Our team member asked you for a timeframe to discuss with the team, and you disconnected. We also tried to reach you but always got a negative response from your end. We will look to work with you shortly. Thanks, Team CedCommerce.
I'm having constant errors with my product variants and the customer support takes FOREVER to get back to you. Running into error after error and not being able to sell my items is having a negative impact on my business. The product variants are uploaded correctly and show correctly but when purchased they all say the same variant. My variant inventory also isn't updating. I'm going to have to swap to a different app, paying for this app is literally like me burning my money.
The app would not sync with my orders that had been shipped out, and every time a purchase was made on etsy it kept defaulting automatically back to the listings in my shopify. So prices differences were altered and caused sales issues. Order limits did not reset every month so what am I supposed to do with this app once it maxes out? The number never went down and orders kept not syncing.
This app is so buggy, it's constantly having issues. If I could do it again I would invest in a 3rd party inventory management system like Ordoro. Eventually I'll make time to do the switch so I don't have to deal with these constant errors.
I would call that HONESTLY - the worst plugin I have ever used. Uploading one listing takes ages and causing so many issues/errors. I was trying to be so patient and do all step by step but after using that plugin for a nearly a year I still getting so frustrated to get some listings sorted
An abosolute nightmare! Where do I start... I have almost 300 listings in etsy and used this app to transfer my listings over and then had my inventory synced. ( sounds great right? ) -This app deleted over 100 of listings on etsy.. OVER 100!!!! poof gone. It was beyond upsetting to try and get them back. They blamed etsy..... which was not the case at all. As soon as I "synced" my products for the first time it happened. so that was a complete disaster. Etsy was able to find all my deleted listings and pull them back ( thank god for etsy! ) I decided to keep moving forward with this app in hopes that, that was just a one time thing. After spending over 2 days worth of work on changing my titles and descriptions on all my listings on shopify, I had to create catalog in the app for my product to actually work... well once I did. ALL MY 2 days work ERASED and was completely reset to the original description and titles on all my 300 listings. At this point I felt like I had done so much research and invested SOOO much time into this app, that something had to give.. and had to work for me once I got everything set up. Everything was up and running after those major disasters, and from the moment I started using this app for syncing inventory and stock IT DOES NOT WORK. I am spending double the time I should be going back and forth between shopify stock and etsy stock to MAKE SURE THIS APP is pulling the inventory out when something sells on etsy! When I manually change the inventory on shopify it NEVER changes on etsy. Its a MESS! ( the app is NOT doing its job ) A complete mess. Its happening almost every 2nd day, and I feel like a babysitter. I have to manually watch the app MYSELF to make sure its working.. and its always not. I am over selling my product, having to tell customers sorry we dont have that... I continually have to reach out to the support team to fix the app ALL THE TIME. ( they are probably sick of me too! ) I am so over this, and sick about how much of my time I have wasted. The team is very friendly and kind but the app itself is a COMPLETE WASTE OF MONEY. Please do not try this app, I promise you it will make your life extremely stressful every day you use it. I do NOT want anyone to go through what I am currently going through and have been through with this app, its made my life and business a disaster and by NO MEANS easier at all. ** Update. 3 weeks later. Woke up in the morning and 94 listings were INACTIVE on my etsy acount!! GONE, LOST MONEY. My inventory was all over the place and still isnt matching. I cant believe im paying this app to LOSE money/sales. literally speachless.
It's not easy to use. I uploaded 300 listings and only 68 were successful. The ring sizes are all displayed in color, which is more complicated than my own uploading. To be honest, I will not try this APP even it's for free. Cost me $ 60 and I deleted it in just one day.If I am satisfied, $ 600 a month is not a problem, very disappointed.It ’s all your fault, it ’s nothing to do with SHOPIFY
For etsy - its a bit expensive and more manual then desired but it works. Regarding their policy of emailing me spam, not a huge fan. On their privacy policy they claim "You could also unsubscribe to the email services of CedCommerce by clicking on the unsubscription link provided at the bottom of the email." but no such link exists. I wish they would respect my privacy and not send me junk like "[1 Day To Go] Live Webinar on Business Growth in Crisis | Experts from Google & CedCommerce".
Free 7 day trial - it asked me immediately to authorize a $360 payment (before using the trial). The trial is limited to 10 products - not made very clear.
Developer reply ·
Dear Seller, We follow the concept of Shopify, there is always a suggestion to choose a payment plan so that you can explore the app more and upload maximum of your products, but the Etsy Integration app or our support team never forces you to pick a plan before the trial period ends. In fact, we recommend our seller to use the trial period first rather than picking the plan. This is the policy of app that you can upload a maximum of 10 products on Etsy which is quite sufficient to test the app functionalities. Not only this, if any of our sellers want to upload more products, but he can also do the same by contacting us. We have also tried to connect with you through call but unfortunately could not be able to connect as you were not responding. We would love to join you back again. Thanks, Team CedCommerce.
I'd started a trial period of the Etsy Marketplace Integration from CedCommerce yesterday. I've connected 50 listings on Etsy together with their support girl . She offered me to connect subscribe Plan with charging card if I wish to connect more 50 listings, but I've decided to try it before... By the end of the day, their software deleted!!! all >50 SKUs in 3 of my 50 listings on Etsy leaving only these marks: ced_2360758796298 - in listing 1 ced_2494337024010 - in listing 2 ced_21389023674445 - in listing 3 I immediately turned off these and no longer dared to connect when their support asked me to do it. It was a great luck, that I noticed the destruction of my listings! Actually, it’s scary when listings that make 182 sales are deleted... What are you doing guys? I should file a lawsuit against you for such "work", but I really no have time to do it. Be sure there is a victim who will do. ======= March.3 update: we've almost repaired 3 listings manually and found another good sync service. Their support asks me to delete this review every day. No guys, don 't waste time on this, we'd trial and something is wrong in your application, if it behaves this way - repair your APP, so that no one else sees your APP delete its products. I admit that those who write positive reviews here did not have to go through this and they are really happy with this APP, may be... Uri, email: admin@ponomasteel.com
poor service. transactions are hit-and-miss with the integration. i do not recommend this app for use with etsy.
Developer reply ·
Dear Lonely Oak, We feel sorry that we could not be able to meet your needs. We got that you were facing an order issue in-app but we would like to inform that your orders were showing in the failed category because the SKUs for that orders were not available in-app. To create orders in your Shopify store and in-app, SKUs must be available for the same and you didn't have the SKUs for that orders in-app. We have refunded your amount and it's great to see that you are still connected with us. Thanks, Team CedCommerce.
NEVER NEVER REFUND ME ! IMPOSSIBLE WE ASK FOR REFUND DUE PROBLEM WITH ETSY AND TELL ME YES SURE NO PROBLEM , AFTER 3 MONTHS NOTHING !! BE AWARE FOR THIS INDIAN SHIT!! Rishabh is bad person that I never saw , promise me to send back money and stolen it , maybe for a cup of RICE. Be Aware is indian stolen
App doesn't sync properly which has led to products being oversold. App developer doesn't respond to these issues and other questions. I'll be looking for a better alternative.
Developer reply ·
Hi VivaMexico, We are sorry for the inconvenience that you have faced. We were updating some functionalities because of which webhooks for inventory were taking time to work. We assure you will not face this problem again. Thanks for stay connected with us. Team CedCommerce.
There is no monthly plan (only 7 days free trial). Not enough to assess the support quality. Once you pay for the full year, they have NO INCENTIVE what so ever. You are LOCKED in. If they are so confident you will be happy with the service, why lock you in?
Developer reply ·
Dear DecoParis, Thanks for sharing your concern. We are providing 7 days free trial for the app so that you can use the functionalities of the app and understand it completely. Also, we provide various pricing plans like Monthly, Quarterly, Half Yearly, Yearly. We have also mentioned the monthly plan in the Shopify app store listing. As you were using the trial period of the app and asked our customer support, he informed you about various plans also he gave you a discount on various plans, but I think you misunderstood somewhere. We would like you to join us back and grow your sales through CED. Thanks, Team CedCommerce
Poor app! If your shopify titles are in caps, nothing will sync. customer support asked me to manually change over 500 listing titles before i could even begin the process! whats the point in this if im pretty much doing it myself?? and for that you will pay $30 usd per month! get real guys!
Developer reply ·
Dear Marshmallow Studio, Thanks for sharing your concern. We were unable to list your products on Etsy and asked you to update your listings at the same moment because the Titles of your products were in capital alphabets. In this case, your products will be sync to the app but not on Etsy.com. Etsy Marketplace doesn't allow the listings (Product's Titles) with Capital alphabets. We had also informed you the same. Also, we have asked you that if you are unable to perform this, we will do this for you as customization from the app without any cost. But you didn't agree. There are some guidelines provided by the marketplace and Shopify and we follow all those guidelines. Still, we would like to work with you once again. Thanks, Team CedCommerce.