Grapevine Post Purchase Survey

The App itself is incredibly straightforward to use and the Support has been first class. I originally brought in this tool to help with NPS on our Shopify checkout flow, but I am now looking for more ways to use surveys to gain valuable insight and VoC. I would suggest you give this a go, get the team to help you out and you will be flying. Thanks

Grapevine is an incredible tool and great bang for the buck. Been using it to help create a Northstar metric on where our customers first heard about us. Highly recommend.

Brilliant app and brilliant data.

Rare find: just works, fair pricing, and actual humans behind it Like many Shopify merchants, I’ve replaced most paid plugins with home‑grown or “vibe coded” alternatives to save money. Grapevine is one of the few apps I’m not planning to replace, and for good reason. First, it simply does what it’s supposed to do. Setup was straightforward, surveys look native to my store, and I haven’t needed to hack anything to get custom features or designs. It’s one of those apps you install and then forget about in a good way. Second, the pricing is honest. Flat fee, unlimited responses, no sudden price jumps as transactions grow. In a world where simple plugins become expensive as you succeed, this feels refreshing and respectful. Third, the support is genuinely human. Steve actually listened to my improvement ideas and treated them seriously. It’s rare to feel like you’re talking to the people who shape the product, not just a support queue. If you want a survey app that works out of the box, doesn’t punish growth, and is built by people who care, Grapevine is an easy recommendation.

The Grapevine app has been a great resource for our ecommerce business needs. We've gained crucial insights from our customers since implementation that have allowed us to pivot and improve upon our services. This has been an invaluable service for our needs and is incredibly affordable.

Ottima app. Facile da installare, comoda per survey post acquisto

This app has been an incredible find and has performed so well for our small business so far! It’s really user-friendly for setting up all the surveys, and the customer service is incredibly efficient. We’re currently using their interactive Shopify checkout survey, where customers can leave feedback about their experience before they forget, and we’re also planning to use the Klaviyo integration for more in-depth feedback. Highly recommend this app over some of the other big survey platforms.

Our previous NPS survey vendor sunsetted and Grapevine has been a wonderful new partner. We send our surveys in an email via Klaviyo and it was a smooth integration process to get that going. Grapevine has also made it much easier to track trends and share reports with our cross functional partners. On top of the app being exactly what we need, Sam has been the most helpful! He is super responsive and always ready to guide us in the right direction or improve the app to fit our needs. Can’t wait to continue our partnership and see what’s in store for Grapevine’s future!

Really love this app. Would highly recommend. Amazing team and everything works perfectly ever had any issues!

Das beste Umfragetool ever

simple and easy to use and the support is really helpful. quick to speak to a human!!

Easy to use and install - they have great filtering options & analytics that we have found super useful when reviewing responses from customers.

This is a very easy-to-use addition to our Shopify platform and well worth the cost! Thank you for your kind review Blake. Great to hear and see how easily you've integrated Grapevine Surveys and that you're already seeing the benefits. We'll always be happy to help further if needed.

The Grapevine app gives merchants the ability to create surveys which provide imperative information to assist shop owners with answers to questions they've always wondered about..... I created a survey asking customers how they found my site and over 60% of my shoppers fill out this post purchase form with one easy click . The survey displays beautifully on the checkout page, the data is reported in the app. Stop wondering! Find out for sure with this banging app! This team never fails supper responsive and helpful! Its Intuitive, easy, simply priceless! Thx!!!!

We use Grapevine to measure NPS and gather feedback from our customers. The app works well in Shopify, is really easy to use, and offers many options at a fair price! It’s an awesome tool for gaining valuable insights about customer experience. The support is also great, Sam responds fast and helps anytime we need. Highly recommend! Thanks so much for taking the time to submit a review, it is very much appreciated. It's great to hear that your NPS tracking is working well and that you're finding plenty of options within the app without it being complicated to use. If you need anything else, we're here to help.

This app is very user friendly. And the team is super helpful. Highly recommend it! A recommendation and a shoutout for the team, we'll take that. Thanks for taking the time to leave us a review Margaux. If you need anything else, we're here to help.

5 Glorious stars 🌟 - Happy customers make us happy too 😊 - Thank you!

This has worked great for us at a good price. Short, sweet, and to the point, thanks for taking the time to leave us a review. Glad it's doing the job well for you. If you need anything else, we're here to help.

Works well - And fairly priced - Very Happy Thanks for taking the time to provide us with a review. Pleased to hear you're happy with the app and the pricing works for you. If you need anything else, we're here to help.

Great for capturing information post-purchase. Stuart was very helpful in helping me create a detailed report. Thank you so much for taking the time to leave a review, Alexia. Getting responses from customers who purchase a specific product into Google Sheets via Shopify Flow is a tidy setup. If you need anything else, we're here to help.

Easy to set up and work with - we collected over 12000 valuable answers. What a great milestone, 12,000 valuable responses. Thank you so much for taking the time to share that. If you need anything else, we're here to help.

Tolle App, konnte bei uns die letzten Fragen zur Attribution klären. Sehr guter Support, der uns auch einige Tipps gegeben hat, wie wir die App noch effektiver nutzen könne. Für alle Shops die mehr als einen Marketing Kanal nutzen ist diese App Gold wert. Vielen Dank für die tolle Bewertung! Wir freuen uns sehr, dass Sie Ihre Erfahrungen mit uns geteilt haben. Die Zuordnung von Marketingerfolgen über verschiedene Kanäle hinweg ist eine dieser Fragen, die sich nur schwer beantworten lässt, ohne die Kunden direkt zu befragen. Umso schöner ist es zu hören, dass die App diese Lücke für Sie schließt. Sollten Sie weitere Fragen haben, helfen wir Ihnen gerne weiter.

Great app, does exactly what it's supposed to do. Love the MCP feature where I can plot all survey data in Claude and at just $25/month that's unbeatable value. Thank you for taking the time to submit a review and share your experience, it is much appreciated. Really glad to hear you're getting value from the MCP connector, being able to pull survey data directly into Claude opens up so many possibilities for analysis. If you need anything else, we're here to help.

This app is very helpful for collecting customer insights and tracking monthly data trends. It makes it easy to run post-purchase and NPS surveys, and being able to export our data for custom reporting is a huge plus.

Grapevine has been a big help in our startup journey so far! As the co-founder of a snack startup, post-purchase surveys are crucial for our data and analytics. We recently switched to Grapevine and could not be happier we did so. Super seamless integration and everything in the app is very easy to understand :)

Superb app!

Grapevine's Surveys has made for easy integration with Shopify. The main question we wanted answering was "What was the purpose of your visit?" - and we can now attribute this to a clear answer, which has been incredibly beneficial. Sam especially has been very helpful throughout the whole process.

An app that does exactly what it's supposed to do - simply and effectively. The team is responsive and incredibly helpful, with special kudos to Sam for the excellent support. We're using the embedded checkout feature for a third-party checkout flow, and it works seamlessly. Whether you're on Shopify Checkout or another platform, it just works.

Highly recommend. There is so much you can do with grapevine and the support and expertise the company provides is next level. As a small business owner, I wanted to know more about where my customers were coming from. I started with a simple post order survey and am blown away by how much more I can do now that I'm digging in. They also have a fantastic integration wiht Klaviyo and an MCP server, so i'm super excited to get these set up. So much value!

We started using Grapevine mainly for the attribution reporting, and it's paid off fast. Being able to see revenue and AOV broken down by channel means we finally know which marketing is actually driving sales instead of guessing. The "how did you first hear about us?" data alone has changed how we allocate budget. Setup was quick, and it's genuinely Shopify-native, so it just works. The targeting rules (by order value, product, country, customer type) let us ask the right questions to the right people instead of blasting everyone with the same survey. And the MCP integration for querying our own data with AI is a nice touch that most survey apps don't come close to. Support has been responsive and helpful every time we've reached out. Easily worth the $25/month. Highly recommend to any store trying to better understand its customers and attribution.

Works really well and is priced reasonably. Can recommend!

Easy to use, good value for money and great customer support

I have been a long time user of Grapevine and it has been a super valuable asset for our store. On the odd occasion I have reached out to the team, the team has always been super responsive. I literally asked for a feature last week and the founder reached out today to let me know it’s already live. The data we’re getting is super useful and our completion rates are great. Highly recommend.

Great app with loads of functionality. We use it across all our branded sites, and it give us so much insight in to how our customers think of our brands. Outside of satisfaction scores, there is loads of information we can gather. Support is greats, as well as the integrations.

Best customer service I've experienced so far. the product works perfectly. highly recommended!

We've been using Grapevine for a couple of months now, and it has been great! It's easy to setup and give us great insights. So far we've connected it to Klaviyo and Shopify Flow which has added tons of functionality. We're testing their AI Connect with Claude at the moment and so far it's been great for analysis and reporting. We reached out to their team for help with setting up Flows and we got fast, helpful support. For the price this is a no brainer!

Grapevine has been awesome! Super streamlined workflow for crafting post purchase surveys that aren't invasive or annoying! We are gathering a ton of useful insight each week that's shaping our actions as a company! Highly recommend :)

very easy to use and convenient

everything great! I love the MCP connection. I can access my surveys directly with Claude!

Very happy with this app. Super easy to setup, the data is easy to analyze. We've been testing it for a couple of weeks and we are very happy with it for now

Very easy set up and install process without any technical requirements and Sam is keen to help if needed. Given us valuable insight into where we are finding our customers and any issues they had during checkout.

Grapevine is a very easy tool to use. We used it to develop a customer post-purchase survey and connect it to our eCRM/e-mail tools. Sam and Stu with Grapevine have been very responsive and helpful with onboarding, setup, and QA'ing our effort. Highly recommend.

Awesome tool! We have found it very easy to use and to receive valuable insights from our customers to help serve them better.

Steve has been great! I spent a few hours creating my survey, little did i know i was actually logged out of shoipfy in the background so i was unable to save it. Steve took control though and manually added everything to a fresh one for me. Can't ask for much more than that. He even stepped in and sorted a few layout issues after the survey was complete and published.

The best app for embedded post-purchase surveys on thank you pages. Thanks for building it and giving opportunity for CRO people to gather user feedback

good

Un outil vraiment incroyable pour récupérer la data facilement et intuitivement.

Excellent! Install was very easy and Sam offered quick, helpful support any time we needed it!

Easy-to-use app, giving us the data and insights into how we can improve our online experience. Sam & the rest of the team are super helpful and always available for any support or ideas.

Very user friendly app and responsive support.

Really Good app, we are using the post purchase surveys as well as embeded surveys in E-Mails. Set up is really easy and the support is great!

Worked great, but I no longer want to continue the experiment I was running.

Grapevine is an excellent app. It has easy to set up and gives us several options to get post-purchase information from our customers. The survey results have been very helpful for us in understanding how customers are learning about our brand and what led to their purchase.

Really cool and cheap app!! 100% recommend!

Sam at Grapevine had been very helpful and responsive. We've immediately had an improvement in our response rate since switching to Grapevine.

Great app and very easy to implement. We recently started using Grapevine for a post-purchase survey and were surprised to see a ~75% response rate. It’s already helping us better understand our customers and refine our marketing strategy. Support was also very quick and helpful when we ran into a small setup issue.

Super easy to use and set up and you're able to see analytics so fast - I'm getting so many people completing this which is really helpful!

Huge fan of Grapevine! We're running post purchase surveys in checkout and "one-click" surveys in email for NPS and more. The pricing is amazing for the functionality they provide. The support team is fantastic as well!

Great customer support in setting up. Also recently launched NPS which is great so can use fewer apps to get customer data

Very easy to set up. Gives us great insight to our customer and purchase decisions.

Really enjoying this so far for my store. Getting great insight on customers at an important part of their journey (post purchase)

Best $20 month you can spend for atttribution

Brilliant product! It's easy to set up, has all the features we needed, and a fraction of the price of other survey apps.

Love this app, gives me valuable information first hand.

We were looking for a solution to implement a thank-you survey after checkout, and Grapevine turned out to be exactly what we needed. The tool is simple, straightforward, and provides a great customer experience. The Klaviyo integration was a key requirement for us and really made our lives easier. On top of that, the support is outstanding—Sam is incredibly kind, responsive, and always willing to help. The team’s openness to improving the product based on customer feedback makes Grapevine the best solution we could have chosen.

Great App and great support! Easy to set up and the support helps with every question. We love the Klaviyo integration which helps us collecting the custom data.

It's great and simple to set up. Only down side is there no option to add logic (i.e. skip question 2 if answer to 1 is no).

So far, this does everything I need and does so very well. Support is also excellent. Competitor's prices are shameful which is what got me looking for alternatives. That's not to say that this pricing is reasonable (it's a survey app that costs $300/year...) but it's certainly tolerable.

I truly love this app. If you really want to set-up a quick and intuitive post-purchase survey without overcomplicating the process, this is the app to install. Very helpful, proactive customer support. Awesome value for little charge.

Overall, I am pleased. Appreciate the team's attentiveness to our requests! No brainer making this switch from alt post purchase survey apps.

Grapevine was incredibly easy to set up so we could start getting data about our customer journey immediately. It's also great value for us as a small team, and we're excited to look for more ways to use it and learn more about our customers!

Great value for how much they charge! Sam from the Grapevine team was really helpful in how we can make more use of our surveys. Really appreciate when a team is responsive especially when seated in a different time zone. Really happy with the app so far!

Easy to use and install. Great customer service, very helpful and responsive.

The app is easy to use, offers great features, and helps us gather valuable customer insights. After some initial setup difficulties, the support team was extremely helpful and resolved our issues quickly. We highly recommend this app to anyone looking for a reliable survey tool!

A huge thank you to Stu for the outstanding support in helping us implement a custom Shopify Flow to Google Sheets integration! The ability to distinguish between new and returning customers is incredibly valuable for our business, and Stu went above and beyond to make sure everything worked exactly as we needed. This app offers everything we could ask for – powerful customization options, seamless performance, and excellent support. There’s nothing we’re missing – it’s truly a perfect fit for our workflow. Absolutely recommended to anyone who values flexibility, data clarity, and great customer service. Thank you again, Stu!

A great surveys app that integrates very easily. Excellent analytics and ease of reviewing survey responses. Support is very knowledgeable, personable, and fast - a huge plus. All said, we would love to see the Order Status Page and all surveys be customizable in terms of colors and branded elements.