SEOWILL: AI SEO & AI Blog Post

Good day! This is Jenny, the Supervisor of the SEOWILL Team. I completely understand how frustrating and concerning it can be to receive an unexpected charge, and I sincerely apologize for the inconvenience and disappointment this has caused. First, I would like to reassure you that our Free Plan does indeed include access to our AI features, though it comes with limited quota. The recent charge you experienced was not a subscription fee. Instead, it was an overcharge triggered after the credits included in your plan were fully used up. Because overcharge is controlled by a separate toggle setting, it may have been enabled unintentionally. Please do not worry at all—we completely understand how unexpected this was, and we are more than happy to issue a full refund for this charge. To help resolve this for you as quickly and efficiently as possible, I have already sent a direct message to your store‘s Instagram account. Please kindly check your inbox (or message requests) and reply directly there so we can collect any necessary details and process your refund immediately. We are fully committed to helping you resolve this. I look forward to hearing from you soon! Warm regards, Jenny Supervisor, SEOWILL Team

Good day! This is Jenny, Supervisor of the SEOWILL Team. First and foremost, I would like to sincerely thank you for sharing your feedback with us, and I am truly sorry that our app has not lived up to your expectations. We completely understand how important it is for you to see real, tangible value for your store. Regarding your Instant Indexing request, I have personally checked your account to make sure everything was handled properly. Your URLs were successfully submitted to Google from our end. However, because Google operates on its own internal processing schedule, it can sometimes take a little extra time for search results to update. We fully understand how waiting for these updates can be frustrating. Your experience and satisfaction are very important to us. I have sent a personal follow-up email directly to your inbox with tailored options and dedicated support to help make things right for you. When you have a moment, please take a look at your inbox. We would be truly grateful for the chance to work together with you and turn your experience around. Thank you so much once again for your patience, time, and understanding! Warmest regards, Jenny Supervisor, SEOWILL Team

Hello, We’re sorry for the frustration caused by the unexpected charge after the trial period. We understand that subscription charges can be concerning, especially when a trial is not cancelled before it ends. In this case, our team has already reviewed the situation and issued a refund for the charge. Please check your original payment method to confirm whether the refund has been received. Depending on the payment provider, it may take some time for the refund to appear. If you do not see it, please feel free to contact our live support team at any time, and we’ll be happy to follow up for you. We also appreciate your feedback, as it helps us identify where the subscription and trial experience can be made clearer for merchants. Thank you for your understanding, and we wish you all the best with your business. Best regards, SEOWILL Support Team

Hello, We’re very sorry for the inconvenience and frustration you experienced, especially around changing or cancelling your plan. We take this kind of feedback seriously and have shared your comments with our development team so they can review the experience and identify where improvements can be made. Feedback like yours is valuable in helping us make both the app and our subscription experience clearer and smoother for merchants. Whether or not you choose to partner with SEOWILL again in the future, we sincerely wish you continued success with your business. If you ever decide to give the app another try, or if there’s anything we can assist you with, our support team is available 24/7 and will be happy to help. Again, we’re sorry that your experience did not meet expectations, and we appreciate you taking the time to share your feedback. Best regards, SEOWILL Support Team

Hello, We’re very sorry for the inconvenience and frustration you experienced, especially around changing or cancelling your plan. We take this kind of feedback seriously and have shared your comments with our development team so they can review the experience and identify where improvements can be made. Feedback like yours is valuable in helping us make both the app and our subscription experience clearer and smoother for merchants. Whether or not you choose to partner with SEOWILL again in the future, we sincerely wish you continued success with your business. If you ever decide to give the app another try, or if there’s anything we can assist you with, our support team is available 24/7 and will be happy to help. Again, we’re sorry that your experience did not meet expectations, and we appreciate you taking the time to share your feedback. Best regards, SEOWILL Support Team

Good day! Thank you so much for taking the time to share your feedback. We are truly sorry to hear that your initial experience with our app was frustrating and confusing. We completely understand that setting up SEO can feel highly technical and overwhelming when you are first getting started. It is a complex field, and it is completely normal to find it challenging at the beginning. Please rest assured that we are here to make this process as smooth as possible for you. We would love to clarify that we do not rely on unhelpful AI bots for support. We actually have a dedicated team of real, human support agents available 24/7 to guide you step-by-step. Upon reviewing our chat history, we noticed that one of our live agents was actively typing out personalized setup instructions and recommendations for you. However, it looks like you might have been busy or had to sign off before you could see their messages. We completely understand that your time is valuable and you may have had other urgent matters to attend to! Regarding the in-app recommendations, our goal is to offer additional growth tools for businesses as they scale, but our primary focus remains helping you get the absolute best value out of your current plan without any pressure. We would genuinely love the opportunity to make this right for you. Whenever you have a few minutes, please reach out to our chat support again. A real person will be waiting to walk you through the entire setup process, step-by-step, until your store is fully optimized. Thank you again for helping us improve, and we hope to welcome you back soon! Warm regards, SEOWILL Support Team

Hello there, This is Jenny, the Supervisor of our Support Team. First and foremost, please accept our sincerest apologies for the immense stress and frustration you’ve experienced. We completely understand how incredibly alarming a Google Merchant Center suspension can be for your business, and we take reports of this nature with the utmost seriousness. Our team immediately launched a thorough investigation into your account's activity logs to see how we could best assist you. To gently clarify, our app's automated optimization features (such as image alt text and meta tags) are designed to save you time and are fully reversible at any time. According to our technical logs, these automated tasks were not initiated or executed during your trial period. While this indicates that our app did not make the changes that triggered the suspension, we genuinely want to help you get to the bottom of this. If you are open to sharing more details, our team would be honored to help you investigate the root cause and assist in getting your Google Merchant Center back on track. Regarding the billing charge, we completely understand your concern and frustration. Because Shopify automatically manages all platform transactions once a 7-day trial concludes, we as third-party developers unfortunately do not have direct control over their billing system. However, please rest assured that we are fully committed to helping you resolve this. I have already personally reached out to you via WhatsApp. Please feel free to reply to my message whenever it is convenient for you. I will personally supervise your case and guide you step-by-step until your billing concerns are completely and satisfactorily resolved. Thank you so very much for your precious time, patience, and cooperation. We truly hope to have the opportunity to support you and make things right. Warmest regards, Jenny

Hi there, This is Jenny, the supervisor of the SEOWILL Team. Thank you for your feedback, and I’m really sorry for the inconvenience this has caused you. We checked our system, and we were unable to find a support request from your store prior to uninstalling the app. Based on your description, it is possible that the issue is related to the Site Speed Up feature and/or the XML/HTML sitemap module that was enabled during usage, which may leave generated code or sitemap links on the theme after uninstall. Please don’t worry — this can be fully resolved. Our technical team can help you remove all residual code and clean up the sitemap-related content from your theme to ensure everything is properly restored. If you are open to it, please feel free to contact me directly email jenny.ye@channelwill.net, and I will personally follow up on your case and make sure it gets handled as a priority. Looking forward to helping you resolve this. Best regards, Jenny

Good day! This is Jenny, the Supervisor of the SEOWILL Team. Thank you for your feedback, and I’m sorry to hear that the free plan did not fully meet your expectations. Our free version is designed with certain limitations in terms of features and usage quotas. That said, I truly understand your needs, and I’ve made an effort to apply some additional benefits for your account to better support you. I’ve already reached out to you via email jenny.ye@channelwill.net with more details. Please kindly check your inbox when you have a moment—I’d really appreciate your thoughts and am happy to assist further based on your needs. Looking forward to your reply. Best regards, Jenny

Good day, This is Jenny, the Supervisor of the SEOWILL Team. I’m very sorry for the frustration and concern this situation has caused you. After carefully checking your case, the charge occurred because the annual plan had been activated previously. According to Shopify’s billing system, once a subscription is activated, the charge will be processed by Shopify. That said, as soon as we received your refund request, we immediately proceeded with the refund for you. The refund has already been successfully issued—please kindly check your original payment account for the details. If you have any further questions or need additional assistance, please feel free to reach out to us. Thank you for your understanding. Best regards, Jenny

Dzień dobry, Nazywam się Jenny i jestem kierownikiem zespołu SEOWILL. Przepraszam za zamieszanie związane z naliczoną opłatą. Po sprawdzeniu sprawy potwierdziliśmy, że opłata została naliczona, ponieważ wcześniej została aktywowana subskrypcja roczna. Zgodnie z systemem rozliczeń Shopify, po aktywacji subskrypcji opłata jest automatycznie przetwarzana przez Shopify. Gdy tylko otrzymaliśmy Twoją prośbę, niezwłocznie przyznałam kredyty na Twoje konto oraz krok po kroku pomogłam w ich wykorzystaniu do rozliczenia faktury. Jeśli masz dodatkowe pytania lub potrzebujesz pomocy, prosimy o kontakt. Dziękujemy za wyrozumiałość. Z poważaniem, Jenny

Good day! This is Jenny, the Supervisor of the SEOWILL Team. Thank you for your feedback, and I’m sorry to hear that the free plan did not fully meet your expectations. Our free version is designed with certain limitations in terms of features and usage quotas. That said, I truly understand your needs, and I’ve made an effort to apply some additional benefits for your account to better support you. I’ve already reached out to you via email jenny.ye@channelwill.net with more details. Please kindly check your inbox when you have a moment—I’d really appreciate your thoughts and am happy to assist further based on your needs. Looking forward to your reply. Best regards, Jenny

Good day, This is Jenny, the Supervisor of the SEOWILL Team. We sincerely apologize for the inconvenience this may have caused you. Our development team has carefully reviewed your feedback, and we truly appreciate you bringing this to our attention. Regarding your request for additional AI credits, I have already shared the most suitable solution with you via email from jenny.ye@channelwill.net . When you have a moment, please kindly check your inbox (and spam folder just in case). I would really appreciate your feedback on the proposed solution so we can further assist you if needed. We are committed to supporting you and making sure you get the best possible experience with our app. Looking forward to your reply. Best regards, Jenny

Good day, This is Jenny, the Supervisor of the SEOWILL Support Team. We have received your refund request, but unfortunately we have not been able to reach you successfully. If you happen to see this message, please kindly contact me directly via email jenny.ye@channelwill.net so I can personally assist you in processing the refund as quickly as possible. Thank you for your cooperation, and I look forward to hearing from you. Best regards, Jenny

Thank you so much for your review. Hope all things are well on your end. We are happy that our service helps. :) Thank you as well for your support. Please do not hesitate to contact us if there is anything we could help

Hello There, Thank you so much for your thoughtful feedback! We're delighted to hear that you find our platform easy to use and appreciate the guidelines we've provided. Our team works hard to make everything as clear and user-friendly as possible. We’re optimistic that with your continued efforts and our ongoing support, your SEO results will improve soon. If you ever need any tips, advice, or assistance along the way, please don’t hesitate to reach out — we’re here to help you succeed! Thanks again for sharing your thoughts. Wishing you great success with your SEO journey! All the Best, SEOAnt Support Team of Channelwill

Good day, I hope this message finds you well. Thank you very much for taking the time to share your feedback. We truly appreciate you bringing this matter to our attention, and we sincerely regret any frustration or misunderstanding this situation may have caused. After carefully reviewing our billing records, we would like to clarify that there were no duplicate charges for the same billing cycle. The reason it may appear that you were charged twice in one month is because the payment for the previous month was not successfully completed, so Shopify automatically collected the outstanding balance together with the following month’s charge. As a result, both amounts were processed at the same time, even though they correspond to two different billing periods. In addition, our support team did send several follow-up messages to you during this time in an effort to assist and clarify the situation, but unfortunately we did not receive a response. We truly regret if any of our messages did not reach you as expected. We sincerely appreciate your understanding and would very much welcome the opportunity to assist you further. If you have any remaining questions or would like us to review your billing details together, please feel free to reply to this email at your convenience. Thank you again for your time and understanding. We look forward to hearing from you. Best regards, SEOAnt Support Team

Good day, Thank you very much for taking the time to share your feedback. We truly appreciate you bringing this matter to our attention, and we sincerely apologize for the frustration and concern this situation has caused you. Regarding the AMP feature you mentioned, our development team has carefully reviewed your case and has already resolved the related issue. As Google needs some time to recrawl and update its data, we kindly ask you to allow a short period for these updates to take effect. Once Google completes the update, the issue should be resolved accordingly. We are very sorry for any inconvenience this may have caused and genuinely appreciate your feedback, as it helps us continue to improve our product and service. If you notice anything unusual in the meantime or have any additional questions, please do not hesitate to reach out—we are more than willing to assist you further. Thank you again for your patience and understanding. Best regards, SEOAnt Support Team

Hello There, Thank you for your positive feedback! We're glad to hear that you had a great experience with our service. Your satisfaction is our top priority and we'll continue to strive to provide excellent service. We appreciate your business and hope to see you again soon. Please don't hesitate to contact us if you have any questions or concerns. All the Best, SEOAnt Support Team of Channelwill

Hello, and we’re sorry to hear about your experience. Our support team is available 24/7, and the app includes a range of automated SEO features, including alt text optimization, meta tag optimization, image optimization, content optimization, and AI-powered blog creation. If anything hasn’t worked as expected or if you have questions about any of these features, please feel free to contact our support team. We’ll be happy to look into the issue and do our best to help resolve it. Thank you for your feedback and understanding. — SEOWILL Support Team

Hello, We’re sorry for the frustration this experience caused, and we truly appreciate you taking the time to share your feedback. We took your comments seriously and conducted a thorough review of both our support process and the app experience. Since then, we’ve made significant improvements to our customer service standards and strengthened our support team. We’ve also released multiple updates and optimizations to improve the app’s overall functionality and reliability. If you ever decide to give SEOWILL another try in the future, we hope you’ll find the experience noticeably improved. Thank you again for your feedback. Best regards, SEOWILL Support Team

Hi, We’re truly sorry to see that you have uninstalled our app while our technical team kept following up with your issue and locate the possible reason. We are ready to look into the issue for you, if you are open to solve the images issue, could you please kindly reinstall the app again to let all data synced so that we have the access to assist you check and fix the problem. We have sent a detailed email to your registered address to address your concerns directly. Kindly check your inbox (and spam folder if needed), and feel free to respond there if you have any further questions or requests. If you have another preference or suggestion that you feel would better suit your needs, we’re also more than happy to accommodate and do our best to support you in every way we can and would truly appreciate the opportunity to continue assisting you. We would like to extend our sincere apology once again. We greatly value your feedback and hope to hear from you soon. Thank you so much for your time and I am waiting for your advice. Warm Regards, SEOAnt Team

Hi there, We’re truly sorry to hear about your disappointing experience with the SEOAnt app, and we sincerely apologize for the frustration caused. We fully understand how upsetting it must have been to encounter issues with the application, especially on a paid plan, and we deeply regret that our support service did not meet your expectations. Please accept our sincere apologies for the delay in response and any inconvenience this may have caused you. We have sent a detailed email to your registered address to address your concerns directly. Kindly check your inbox (and spam folder if needed), and feel free to respond there if you have any further questions or requests. Your feedback is important to us, and we are taking it seriously. We are actively working to improve both our product performance and the quality of our customer support to ensure this kind of experience does not happen again. Thank you for bringing this to our attention. We truly value your input and hope to have the opportunity to make things right. Warm Regards, Gill | SEOAnt Support

Hi, Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you've experienced, particularly with your product images disappearing. We understand how disruptive and frustrating this can be, and we take such matters very seriously. Our team is willing to investigate the issue to determine the root cause. If the affected product images are still not displaying on your website, we would greatly appreciate it if you could let us know. We are committed to resolving this promptly and restoring full functionality. We have sent a detailed email to your registered address to address your concerns directly. Kindly check your inbox (and spam folder if needed), and feel free to respond there if you have any further questions or requests. We truly value your trust and would welcome the opportunity to make things right. Thank you again for your patience and understanding. We look forward to hearing from you. Warm regards, Gill SEOAnt Support

Good day, I hope this finds you well! Could you please provide more details about any issues or questions you may have? Our support team is available 24/7 and is always ready to help you ensure the best experience with our app. 🙏 Thank you for your time, and we truly appreciate your feedback. We also wish your business continued growth and great success! 🚀 We look forward to your reply. Best regards, SEOAnt Support Team

Hi, Thank you for taking the time to share your candid feedback regarding your experience with SEOAnt. We genuinely value your input and are sorry to hear that the current feature set did not meet your expectations. Regarding the modification of your alt text, please note that when the automatic alt text feature is enabled and a default rule is set, the system will apply those settings automatically. If you’re experiencing any issues with overwriting or unexpected changes, we would greatly appreciate it if you could share some screenshots or additional details. This will help us better identify the cause and assist you more effectively. We have sent a detailed email to your registered address to address your concerns directly. Kindly check your inbox (and spam folder if needed), and feel free to respond there if you have any further questions or requests. Please don’t hesitate to reach out—we’re here to support you and would welcome the opportunity to help improve your experience with our app. We look forward to your response. Best regards, Gill from SEOAnt Team

Hi, Thank you very much for taking the time to share your thoughts and suggestions regarding the backlink exchange feature in our app. We truly appreciate your constructive feedback, and we completely understand your concerns about the current value offered at your subscription level. Your suggestions — including removing closed stores, enabling country and language-specific exchanges, and adding a keyword search function — are all excellent ideas that would indeed help improve the user experience and functionality. Please rest assured that we’ve noted your recommendations and have forwarded them to our product development team for review. We are always striving to enhance our app based on user input, and your feedback plays a crucial role in helping us move in the right direction. Thank you again for helping us improve. If you have any additional thoughts or questions, feel free to reach out at any time. Best regards, Gill | SEOAnt Team

Hi there, Thank you for reaching out and sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced while using the app. We truly understand your concerns regarding the transparency of the trial period and billing process, and we’re very sorry to hear that the experience did not meet your expectations. Please know that we have sent a detailed response to your registered email address to address your concerns more thoroughly. We kindly ask you to check your inbox (and spam folder, just in case), and let us know if you have not received it. Your feedback is extremely valuable to us, and we are taking it seriously as we work to improve our communication and ensure a clearer, more trustworthy experience for all our users. If you have any further questions or would like to discuss this in more detail, please don’t hesitate to get in touch. We're here to help. Thank you! Warm regards, Gill | SEOAnt team | Channelwill

Bonjour, Merci d'avoir partagé votre expérience avec nous. Je vous présente mes sincères excuses pour la frustration et les désagréments que vous avez rencontrés lors de l'utilisation de notre application. Nous sommes sincèrement désolés d'apprendre les problèmes techniques que vous avez rencontrés et que votre demande n'ait pas été correctement prise en compte par notre équipe d'assistance. Vos commentaires concernant l'impact sur la vitesse de votre site et les réponses répétées que vous avez reçues sont extrêmement préoccupants. Il est clair que nous n'avons pas répondu à vos attentes, ni à nos propres attentes, dans ce cas précis. Sachez que nous prenons vos préoccupations au sérieux. Nous apprécierions vivement de pouvoir examiner les problèmes spécifiques que vous avez mentionnés. Si vous le souhaitez, nous vous avons envoyé un e-mail détaillé à votre adresse enregistrée afin de répondre directement à vos préoccupations. Veuillez consulter votre boîte de réception (et vos spams si nécessaire) et n'hésitez pas à y répondre si vous avez d'autres questions ou demandes. Nous nous engageons à améliorer les performances de notre application et la qualité de notre assistance, et vos commentaires sont essentiels à cet effet. Merci encore de nous avoir signalé ce problème. Nous espérons avoir l'occasion de regagner votre confiance et de vous apporter le soutien que vous méritez. Cordialement, Gill | Équipe d'assistance SEOAnt

Hi, Thank you for reaching out, and please accept our sincere apologies for the frustration and delay in responding to your request. We deeply value your feedback and will work to improve our response time moving forward. Thank you for your patience, and again, we’re truly sorry for the trouble this has caused. If you have any further questions or concerns, please don’t hesitate to reply—we’re here to help. Best regards, SEOAnt Team

Hallo, Vielen Dank für Ihr fantastisches Feedback! Wir freuen uns, dass Ihnen die Anwendung gefällt und unser Support-Team Ihre Erwartungen erfüllt hat. Die Bereitstellung erstklassiger Funktionen und exzellenter Unterstützung ist unsere Priorität und es ist schön zu wissen, dass wir ins Schwarze treffen. Wenn wir Ihnen sonst noch weiterhelfen können, zögern Sie nicht, uns zu kontaktieren! Alles Gute, SEOAnt-Support-Team von Channelwill

Dear PAD PUSHER , Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. After reviewing your case, we have processed a full refund for the charge. Please allow a few business days for the refund to reflect in your account. We understand your concerns regarding app charges and appreciate your feedback. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team. We’re here to help! Best regards, SEOAnt Support Team

Good day! Thank you for sharing your concerns. Regarding the issue you mentioned, we’ve discussed this with you several times and found that it arises due to incompatibility between your theme and our app. Our development team has provided detailed explanations and logical guidance to help you address the situation. By following these instructions, you should be able to resolve the issue, and we are more than happy to assist in restoring your images. Please note that this issue is not caused by our app itself, and we sincerely hope for your understanding. If you need further assistance, feel free to contact us. Warm regards, SEOAnt Support Team of Channelwill

Thank you so much for your review. Hope all things are well on your end. We are happy that our service helps. :) Thank you as well for your support. Please do not hesitate to contact us if there is anything we could help

Dear Martin, good day! Thank you so much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by our AI features not currently supporting Danish. We are pleased to inform you that a significant upgrade is scheduled for next month, which will include Danish language support.🌹 Regarding the speed optimization, we truly understand your concerns. The speed can vary based on your internet connection at the time of testing. We recently re-evaluated your website using Google’s Speed Insight tool and found that your current site speed is indeed over 90. Rest assured, our app has made positive contributions to your website's performance. Thank you once again for your patience and support. We truly value your business. We are here waiting for your feedback, don't hesitate to reach out to us!🥰🌹 Warm regards, SEOAnt Team

Dear Oleh Popadynets, good day! I hope this message finds you well. 💓 Please accept my sincere apologies for any inconvenience this matter may have caused. I fully understand your concern and I am truly sorry for this😭😭 We greatly value your feedback, and I would like to provide you with detailed responses to the issues you mentioned: 1.Regarding the SEO score you raised: The SEO score you see in our app is based on a set of rules and algorithms that we have carefully designed. Each SEO platform applies its own unique scoring system, so the score displayed reflects how your website currently performs according to our app’s specific criteria and framework. 2.On the drop in your SEO score: Our SEO score serves as a reference point, reflecting your website’s performance at the precise moment of the scan. As such, it can vary depending on real-time factors, including network conditions. We encourage you to follow the optimization suggestions provided by our app to achieve better results. Besides, according to the traffic issue, we do a deep investigation and found that your traffic has been decreased before installing our app, we advice you to talk with your developers, we truly appreciate your understanding in this matter. Should you have any further questions or need any assistance, you are welcome to contact our 24/7 customer support. We will try our best to assist you in every possible way within our control.😊 Thank you once again for your trust and patience. Have a wonderful day!🌹 Warm regards, SEOAnt Team

Good Day😊 I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand how frustrating these issues must be, and I sincerely apologize for any inconvenience caused. We highly value your feedback and we have done a comprehensive investigation, please kindly check the information as below. We would like to address each of your concerns thoroughly for your reference: 1. Discount Code Application: It appears there was an issue with applying the discount code, which resulted in being charged the full price. Our discount codes require the correct application at checkout to reflect the discounted price. Could you please confirm if the discount code was applied during your purchase? If not, we're more than happy to guide you through the process for future transactions. 2. Cancellation of Paid Package: You mentioned that you canceled the package on July 19, but were charged again. The charge you noticed from July 4 to August 3 is normal, as it was within the billing cycle. However, these charges have already been refunded. We have attached a detailed record of all the refunds processed for your account through email. 3. Refund Not Received: We understand that you have not yet seen the refund reflected in your bank account. Our team recently spoke with Shopify customer service, and they confirmed that the refund has been processed successfully. We suggest reaching out to your bank to check on the status of the refund. Please note that it might take a few days for the refund to reflect in your account, depending on your bank's processing times. The refunded amount will be credited to the bank account that was originally used by the merchant to pay the monthly invoice. This method ensures a direct and transparent financial transaction. Additionally, please verify this in your Settings > Billing section. We send you email directly on your email account, Please find the attached screenshot conversation we had from Shopify and the refund records for your reference. We are dedicated to resolving this matter to your satisfaction. Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and want to reassure you that we are here to provide our full support at any time. If you have any further concerns, please don’t hesitate to contact us. Your feedback is highly appreciated! Best Regards, SEOAnt Support Team of Channelwill

Thank you very much for taking your time to leave a review for us, and we really really appreciate this. Thank you soooo much.  And I was wondering if you have any suggestions or feedback for us to make an improvement. We are always committed to providing the best service to our customers. 

Good Day！ Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by our image compression feature. Please know that if you are not satisfied with the optimized images, you can easily restore them in bulk to their original quality at any time. We understand how important high-quality images are for your business, especially when it comes to selling clothes and accessories. Your experience matters to us, and we are more than happy to assist you in finding the best solution to optimize your site speed without compromising image quality. Please don't hesitate to contact our support team directly—we are here to help in any way we can. Warm regards, SEOAnt Support Team of Channelwill

Hello there, We sincerely apologize for any inconvenience you experienced after uninstalling our app. Your store’s performance is of utmost importance to us. Please feel free to reach out to our support team at your convenience. We offer features like image optimization, AMP, and other tools designed to enhance your website's speed and overall performance. We would be more than happy to assist you in restoring and optimizing your store’s speed to ensure everything runs smoothly. Your satisfaction is our priority, and we are here to help in any way we can. Thank you for your understanding and patience. Warm regards, SEOAnt Support Team of Channelwill

Hi, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your experience with our app, and we understand your frustration. Your feedback is incredibly valuable to us as it helps us identify areas for improvement and enhance our services. We want to assure you that we are here to help you address any issues you encountered. We sent email already and we look forward to hearing back from you soon. All the Best, SEOANT Team

Hello there，good day！ We sincerely apologize for the difficulties you’ve experienced, and we completely understand your frustration. Our support and technical teams are dedicated to resolving your concerns, and we deeply regret that you felt let down by the process. The reason we request access to your store is because some issues may require edits to the theme code, and we only seek the necessary permissions for this specific part. Please rest assured, we will always confirm any changes with you before proceeding. We have also recently optimized the bulk editing feature to improve its performance. If you require any further assistance, please don’t hesitate to contact our support team—we are here to help and will do everything we can to ensure a smooth experience for you. Thank you for your understanding, and we appreciate your feedback. Warm regards, SEOAnt Support Team of Channelwill

Hello there, thank you so much for your review! :) We are very glad to know that you're satisfied with our services :) Please do not hesitate to reach out anytime if you have any concerns in the future :) All the best, Giraffly Team

Hi Pixie We feel quite sorry for the inconvenience and experience you had in our APP. Developer Team have worked on what you said and optimized your mentioned parts the instantly we received your feedback here. For the overcharged package fee, after inspection, it was found that the payment did not reach to our side and our Customer Service Team has been guided you to contact Shopify Support to cancel your subscription. Moreover, we already helped you remove the left codes in our APP properly. We value merchant side feedbacks and reviews very much and do our best to optimize our service and APP features as much as possible. Thanks for your feedbacks to make our APP optimized in a better way. Best Regards SEOAnt Customer Service Team

Hallo, guten Tag! Es tut uns wirklich leid, dass Sie auf diese Schwierigkeiten gestoßen sind, und wir schätzen Ihr Feedback sehr. Bitte seien Sie sich bewusst, dass es Ihre Entscheidung ist, ob Sie unseren Plan abonnieren, und wir verstehen und respektieren Ihre Entscheidung vollkommen. Unsere App benötigt einige Zeit, um mit den Daten von Google synchronisiert zu werden, und die Website-Geschwindigkeit kann von einer Reihe verschiedener Faktoren beeinflusst werden. Wir verstehen vollkommen, wie frustrierend dies sein kann, und würden uns freuen, Ihnen weiterhelfen zu können. Sollten Sie Hilfe benötigen oder Fragen haben, zögern Sie bitte nicht, sich an unser Kundensupportteam zu wenden – wir sind hier, um Ihnen zu helfen und alle Probleme so schnell wie möglich zu lösen. Vielen Dank für Ihr Verständnis, und wir wissen Ihre Geduld wirklich zu schätzen. Mit freundlichen Grüßen, SEOAnt-Supportteam von Channelwill

Thank you so much for your review. Hope all things are well on your end. We are happy that our service helps. :) Thank you as well for your support. Please do not hesitate to contact us if there is anything we could help

Hello there， We sincerely apologize for the issues you've experienced with our app and the impact it has had on your shop. We completely understand your frustration and regret any inconvenience this has caused you. Please know that we are here to assist you, and we are more than willing to help you with your refund request. Your satisfaction is important to us, and we want to ensure that we address your concerns as quickly as possible. Kindly reach out to our customer support team so we can assist you further. Thank you for your understanding, and we appreciate your feedback. Warm regards, SEOAnt Support Team of Channelwill

Hello, Thank you so much for your review. Hope all things are well on your end. We are happy that the app helps. :) Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with. Have a nice day. Best regards Giraffly Team

Hello Vivian, We're sorry, we'd love to double-check the site for you and fix any issues caused by optimization, we'll deal with it and get back to you within 24 hours of your authorization. I wish you all the best, business and family. Looking forward to reply. Sincerely, Giraffly Team

Thanks for reaching out. Sorry for the inconvenience the app caused you. It seems there is some misunderstanding. We appreciate if you could listen. 1. When you edit meta title and better description by our app, it will replace the Shopify data. If there are the double meta title and better description, might because there are several apps you used. Do not worry about that, we could help to remove it. 2. We have report you 404s email every day, it seems that you haven't redirected them. Sorry to say that, the feature only detects 404 links the first time you install, we are upgrading. 3. We checked the email we have not received the email from you, the last one is on December 6, 2019. There are many emails, questions, we are trying to reply all, if we miss the one, please contact us to confirm. Thank you for your patience and your support. We are looking for the talk further. Nice all day.