iLevel Lab
United States
Reviews (21)
All the good reviews you see are bought!!! They offer a discount on their services if you write them a good review! Out of 1200 products only 1 integrated. The support available 24/7 to sell you an $8,000 package to upload your products to amazon. In the 2 hour zoom meeting, they aggressively tried to sell their service for the upload and Amazon ads. I kept repeatedly saying that we do not have a single product listed yet, and they kept on pushing to buy their ad services, really off-putting and aggressive! After I hired another company to help with the product sync. The orders started coming in through ced commerce app with "paid value" as if captured on shopify, although payment was on Amazon! This means in the end of the year on your tax report you'll have to pay for amazon sales revenue twice, once on Amazon and once on shopify, unless you go and dig out these sales one by one out of shopify report! I asked ced commerce about this issue several times, and they have not replied!
The app is only working on variant items, the non variant items it is not adding to the cart. emailed them several times, and tried contacting via chat. no response in 2 weeks!
The support is non existent! Had to ask instructions from chat gpt for installation. the conversion API is not working, after an hour on the chat with 2 people, they said I need to disconnect the FACEBOOK & INSTAGRAM APP from our shopify. which make zero sense since that is how Facebook pulls our product catalog! If we remove the app, we won't be able to tag any products! Update: I asked for a zoom meeting, thought it would be easier. Got a link and the agent could barely speak English, we could not communicate and he said somebody else will follow up by email. Next day I received an email from a 3rd person, now saying I only need to disconnect Facebook app data sharing feature. Which I did. After running a data test on facebook data sources, I now do not have any information in event match quality cause omega API is not capturing email and phone info (which facebook app did) And Event deduplication section has zero data....I will update if this shenanigans gets resolved.
Developer reply ·
Hi, We're really sorry for the inconvenience you’ve experienced, and thank you for taking the time to share such detailed feedback 🙏. We completely understand how frustrating this process can be, and we take your concerns very seriously. Over the past 3 days, our support and technical team have been in close contact to follow up on your case and clarify every step. We genuinely hope that has helped bring more context to the situation. Regarding the setup, we want to explain that having both our app and the Facebook & Instagram app enabled for pixel tracking can lead to data conflicts, such as event overriding or duplicate reports. That’s why we recommended turning off the Facebook app’s data sharing feature — not removing the entire app. This way, you can still manage your product catalog and use product tagging, while allowing only one source to handle pixel data for accuracy. We understand it may seem like the data isn’t showing much at first, but please be assured: Meta is receiving tracking data continuously from our app based on your store traffic. It may take a few days for Events Manager to update and reflect new signals (like Event Match Quality and Deduplication), especially after changes in data sources. Please feel free to keep monitoring your data, and don’t hesitate to get in touch if you need further support. Our technical team is still keeping an eye on your case, and we're here to help anytime 💪 Thank you again for your patience and for giving us the opportunity to support your business.
Support is non existent. I asked same question 3 times, and got emails with articles not answering my question but rather suggesting I pay them $1000 for integration, seams like a crazy amount to invest in an app right off the bet, when you are not sure if you are going to continue to use it or not!! Should've not bother downloading it at all after the sales person didn't reply to 5 emails.
completely messed up the theme, even stuff that was not related to wish list... like menus, account icon disappeared, logo got bigger, search tab went into its own page, burger moblike menu stopped working! literarily unfixable, thank god we have a recent theme save before this mess up
You'll pay for the amount of customers you have in your shopify not the amout of store credit accounts, so if you have 50k customers but only 5 with store credit you have to pay for all 50k
the flows are not working, none!!! when you contact support they suggest hiring a developer to fix this. what a joke!
ABSOLUTLY HORRIBLE CUSTOMER SERVICE! DOES NOT WORK WITH TIK TOK!. it will sync your orders twice into shopify! and hour and a half on the chat, support doesn't speak English at all. spoke to 3 reps, keep writing copy paste responses, like they are not even reading the messages! I am sure 99% of the good reviews here written by fake stores that do not exists, cause after and hour and a half on the chat repeating yourself 4-5 times, you'' want to smash your computer. we have 50 apps installed on our shopify and this is by far the worst customer support i have ever received from any app!!!!!!!!!!!!!!
Developer reply ·
I want to express our sincere apologies for any inconvenience caused by the new error message you encountered in our application. I want to assure you that our team is actively working on resolving this issue promptly. Importantly, I would like to clarify that this error message will not impact the processing of your orders; they are secure, and our team is committed to ensuring the smooth functioning of our application. Additionally, If you have multiple apps installed, especially those with order sync features, there is a chance of order duplication. To avoid this, we recommend only having our app installed to ensure optimal performance. Do let us know if you need any other assistance while using the app. We are available 24/7 via the contact support option on your account. Regards, Team AfterShip
stopped working: collecting and sending notifications six months ago. Only realized it today... they were billing us for 6 months while the app didn't do anything!
Developer reply ·
Hi There, Apologies for the inconvenience - when changing themes or updating theme, it can be necessary to update the theme integration we use with your store - this shows the button. We would be happy to offer you a full refund for those months though if you get in contact with us.
All bar codes they generate start with 0, google doesn't accept these bar codes, which means all your products will be flagged, and not showing on GOOGLE!!!. yes, they will show in shopify and you can scan them, BUT THEY WILL NOT SHOW ON GOOGLE SHOPIING!
Developer reply ·
Google Shopping is a common topic of inquiry, so we would like to explain some key points: You can configure the starting number for barcodes generated by our app, but you can also use your own barcodes from any source, including other apps. When using these custom codes, you also need to switch a setting under the Google channel, to let them approve the items. That is because Google normally expects GTIN barcodes, which you can buy from GS1. However, if a product does not need a GTIN, a custom code can be used (regardless of the starting number), as long as the “Custom product” option is checked. Google's requirements may change over time. We suggest contacting them to confirm what applies in each case. We are happy to assist you with any questions you may have about that setting. Please feel free to reach out to us if you need more information. Thank you for your understanding.
THIS APP IS A JOKE! Wish I read the bad reviews first. you can not TRACK INVENTORY! Yes you can do more than 100 variants but that is not transferred back to shopify to enter quantities. So you basically can not put any INVENTORY QUANITIES, PRODUCT SKUS, BAR CODES! Have to mention that the customer support may take several days to reply, and this app will completely mess up your product page layout!!!
Developer reply ·
Hi Mary Ann, I am sorry the app didn't fit your needs. I see we always responded to your emails within a few hours. You can keep track of inventory and SKU's with Shopify Options and use our app to style those options. Or you can use our Virtual Options to add an infinite amount of options and variants. These however don't keep track of inventory or support SKUs. Can you give us more information about what you mean by "completely mess up your product page layout". I didn't see any emails about that.
Everything that Stephen said was an option on the phone was not! a feature where the customer pays for the retun is not available, they said they are working on it and will be available next week. I was following once a week for a month, after a month I received an email confirming that the option is now available, I schedule a call. On the call the person informed me that the option is not available, wasting my time again!!! Please note that this company is in India, both Rav and Lian that I previously spoke, have very little knowledge of the software and can not answer basic question! Also, the accents are beyond understandable. Both me and one of my managers had hard time understanding the representative! The app has limited functionalities, the demo "sales call" is all a lie, the tech team that suppose to onboard you has limited training, and no basic comprehension of how shopify works!!!
Developer reply ·
We sincerely apologize for the experience you had. It is definitely not an experience we want to provide our merchants. After investigating this issue with Stephen and our team, we realized there was a misunderstanding about "Paying for Return". Just to clarify, we allow merchants to charge for return shipping labels as either an invoice from your Shopify store or as a deduction in a refund that is based on a fee of your choosing or the expected label fee. We do not charge for labels ourselves. We are sorry for any confusion on this feature in the return platform. We'll do our best to learn from this. For the sake of transparency, we would like to point out that we are incorporated in the US and Israel, with a significant part of our 24/7 live support team in the Philippines. They are an integral part of ReturnGO. Again, take full responsibility for the misunderstanding of your request, and we understand your frustration. One of our executives has contacted you in person to discuss further our learning after investigating the issue, hopefully to improve the experience and also to suggest some practical solutions. We hope to provide you with a better experience in the future.
Customer service is absolutely the worst! They told us to upgrade to 200$ plan to get the features we wanted, then after the upgrade, it turned out the features were only available on the 600$ plan, tried to downgrade literary 3 days later, been back and foward with customer service to get a refund for almost 2 weeks now, they still didn't refund!!! It is not the first time they are being super shady with billing!!!
Developer reply ·
We appreciate you taking the time to write in and leave feedback. I sent you a private message so that we can get this all sorted out for you ASAP. I also took a look over your account and can see that you were automatically credited the difference between the plan you were on before and the plan you downgraded to. This credit will be applied to future invoices of your new plan automatically. I also sent a message to our Billing department so that they can see about getting you a refund instead of a credit if that is your preferred method. As for the features, I reached out with further clarification on the features and plans, and a little gift on us, for any confusion. Please let us know if there is anything else we can do. Don't hesitate to reach out if you need anything else. 💛 The Smile Team
STAY AWAY FROM THISDEVELOPER! the app is crap and when you try to remove it they will crash your website! we installed a new app and were trying for over 2 months to remove their code on the back end! it is impossible to remove!!!!!!!!!! I gave them access again to remove it on the draft theme I created, they crashed that theme, it was showing 404 error, and then they proceeded to mess with the live theme (which worked ok) and now i have a bunch of heart icons on pages (two per page) and on the landing page which were not there yesterday! Absolutely unprofessional to intentionally put bugs in the theme just because we switched to another app!
Developer reply ·
Hello Mary, Thank you for taking the time to leave us a review. We generally follow the process of not making any code edits to the live theme without approval - and that's been true in your case as well. We have been updating only the draft theme that you had created for us. Our support team has shared a video recording of the edits that were made which clearly highlighted the theme name. We'd never intentionally create issues with the theme files and crash your store. We have requested multiple times to get on a call with us to explain the errors in the draft theme and why we feel the error was pointing to a different source. We still want to help you in removing the app snippets from your theme files. Our team has responded to your email, hopefully, we can get on call this time, to address the open issues.
Baarath and the rest of the customer service reps I interact with have been so helpful! Love that they send demo videos and are available 24/7. Still getting use to this app but their customer service teams is very helpful.
every time you contact the chat it is 8 hours, and they are not fully trained and don't have an answer to any technical issue so you have to close and start a new chat hopping you'll get somebody else! no tel support.
Developer reply ·
Hi there, thanks for reaching out. Apologies about our chat wait times, we're working to get those reduced across the board. I checked in with our support team and see we've resolved your chat queries and/or escalated as needed but I'm going to have someone from our growth team reach out and see how we can continue to help. Keep an eye out for a message from us!
the support is non existent. no tel support and the chat goes to Philippines that do not know anything or provide wrong information. literary spent 8 hours trying to get an answer cause it is 11 am here but 3 am there and they go to sleep after every time they reply, and you need to continue messaging trying to wake them up!
FINALLY an app that allows me to simply print FedEx One Rate labels within Shopify. I don't know why the world's biggest shipping carrier doesn't have One Rate enabled in their direct Shopify integration, but thankfully PluginHive has filled this void! Not only is the app very straightforward and easy to use, but the support team is absolutely stellar. They are truly extremely responsible and helpful.
I use this app for automated review collection and display with UGC. It performs very well, and the development team seems to be constantly evolving the app. I think it's the best low-cost review app in the Shopify app store. Recently I needed some development assistance fixing some items after a theme change, and their support team was exceptionally helpful, responsive, and patient while dealing with me and my request. I honestly can't thank them enough, so hopefully this review helps the Stamped team feel appreciated!
SHIPSI has been an excellent value-add to our business, giving us the ability to offer same-day shipping in LA (total delivery time is really only 1-2 hours!). Customer service has also been extremely helpful in assisting us in resolving any issues that arise.
Great, robust search app for the most reasonable price on the market. Also, support is very responsive and effective. I never leave reviews, but their support earned it. Thank you and keep up the excellent work!
