BackupMaster Backups
by BackupMaster
View in Shopify App Store ↗Reviews (125)
Reliable backups and fast, helpful support We run a B2B HoReCa store with almost 2,000 products and a lot of apps that sync and bulk-edit data, so having daily backups of products, collections, metafields, themes and menus gives us real peace of mind. When BackupMaster added menu backups, I wasn’t sure if the new permission had been applied. I contacted support and within an hour Alex had checked everything, confirmed the permissions and triggered a fresh backup – all 6 menus were backed up straight away. Quick, clear and friendly. Easy to use, runs quietly in the background and doesn’t slow down the storefront. Recommended. It also backs up Shopify Files (all 1,100+ of our media files), which was important for us.
Exceptional app, very stable, intuitive, and extremely easy to use. Ernest’s support was impeccable—accurate, timely, and incredibly fast. Highly recommended!
Great support, very happy! Prompt, efficient and friendly.
Alex has been super helpful in getting us setup, super easy/simple so far.
This is a great app, easy to use and the customer service is great. I made some changes to my theme and CSS by mistake. I needed to revert to a previous version of my store and I wasn't sure how to do this. The customer service person (Alex) was really patient and guided me through the process and I got back to my previous "perfect" version in no time! I'm so glad I got this app, peace of mind is wonderful, for when things might go wrong :-)
Great comprehensive back up solution and fast support when needed. Highly recommended
Easy to install and great product to give peace of mind. Esp with all of the scams going on these days. Love it!
We have been a customer with these guys for a few years now. Alex and the team are very active in helping to resolve issues and bugs, and the system has always restored what we have asked it to.
Great app and absolutely useful! The devs, are really helpfull and helped me in a matter of minutes! Highly recomended!
Although I can't verify the features as a long-term user since I'm testing it, it has performed great with the backups I've tried so far. It's very nicely designed without bugs and issues. I would recommend it for stores that need backups to protect content.
It works. Do we need to say more? Great interface too
Honestly I have had this app for years and never had to use it. I was on the verge of uninstalling it a few months ago.... Luckily I didn't. We got defaced by someone with theme level access via a Marketing Agency, and BackupMaster helped us get back to yesterday's version of our theme. I'm so grateful. Saved me countless hours trying to get back to where we were.
Very happy with this app, it's simple to install and use, and gives us peace of mind that our data is now backed up (especially in the absence of Shopify having this functionality). Alex was very helpful checking that the set up was done correctly, and this app works in the background with no need for any user intervention. Not cheap, but worthwhile.
Does exactly what it says. You just set it and forget it.
Loving the safety. Had a website crisis. Done with that. Money can buy peace of mind. So glad to find an affordable option. Only wish they could back inventory on shopify. But not complaining!
Developer reply ·
Thank you so much for your wonderful review! We're happy to read your kind words, especially about "peace of mind." We wish you true peace of mind and great success in your business. And we will be evolving the app to help you and all our clients with it!
Reliable, Easy-to-Use, and Excellent Support! We’ve been using BackupMaster Backups for our Shopify store, and it has been absolutely flawless. The app works seamlessly, creating backups quickly and reliably - giving us peace of mind knowing our store data is always secure. The setup was effortless, and the automated backups run smoothly without any issues. What really stands out is the fantastic support team. They are responsive, knowledgeable, and always ready to help whenever we have questions. If you’re looking for a trustworthy backup solution for your Shopify store, BackupMaster is the way to go. Highly recommended!
On of the best app i've used in Shopify ever! Very very simple, it uses Shopify UI styles so u don't need to worry about understanding what is what. Very clear, simple, and powerful funcionality. Thanks a lot guys for your approach and the app
I needed help backing up deleted products. The problem wasn't with BackupMaster, but with Shopify. Within a day, I received a detailed explanation of what the problem was and how I could fix it. The support is excellent and very friendly!
Good app, not issues what so ever. Have not needed to restore so wonder if all crashes how do I find the backup again
Developer reply ·
Thank you for your positive feedback! We're delighted to hear that you are enjoying our BackupMaster app for Shopify. If you have any questions or need any assistance, please don't hesitate to contact us. We're here to help!
Great App! Has saved me so many times! Highly recommend!
Excellent App! Would highly recommend. We are new to Shopify and working on setting up our store. We had not given any thought to back-ups as we were not sure how it was handled by Shopify however, when we learned that Shopify does not back-up any stores, we immediately searched out for a back-up app and happily found BackupMaster. This app is so easy to use and the restore function works like a charm! Daily back-ups are performed automatically, and a weekly email of our automatic back-ups sent to us. Overall, very satisfied with this app Linda _________________ Update: After using this app for about a year, we are just as happy with it and the product support!! Excellent app giving us lots of peace of mind. Linda
Developer reply ·
Thank you so much, Linda! Your thorough feedback and kind words really inspire our team to put in even more effort. Our app is all about making data recovery quick and easy while giving you complete control over your data. Your support and loyalty make our work incredibly rewarding. We truly appreciate you taking the time from your busy schedule to send us words of encouragement. Remember, we're here for you whenever you need us – your needs are our top priority. Please don't hesitate to contact us if you need any assistance! Warm regards, BackupMaster Team
Malgré que l'on puisse faire des duplications de notre boutique, un backup est un must pour nos données. Selon moi, il est impératif d'avoir un backup et je me sens tout à fait en confiance avec BackupMaster, l'application est simple et facile d'utilisation et le service est numéro un. Although we can make duplications of our shop, a backup is a must for our data. In my opinion, having a backup is imperative and I feel quite confident with BackupMaster, the application is simple and easy to use and the service is number one.
The company resolved my issues
Developer reply ·
Hi Ankit, Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your input is important to us, and we’d like to provide some context for how we approach plan upgrades to ensure fairness and transparency. Our plans are based on the number of orders a store processes each month and the features required to support growing businesses. If a store consistently exceeds its plan’s order quota for three consecutive months, we reach out to suggest upgrading to a plan that better fits its needs. We believe it’s important for customers to make this decision themselves, rather than upgrading plans automatically. This ensures that charges are always transparent and within the customer’s control. At the same time, we kindly ask that customers upgrade when requested, as this helps maintain fairness for all users. We regret that this process didn’t meet your expectations, and we’re actively working to improve how we communicate these situations in the future. We’ve also reached out privately to discuss this further and would love the opportunity to work with you again. Thank you for your feedback—it helps us continue refining our app and service to better serve our customers. Warm regards, The BackupMaster Team
Works great. Highly recommended.
Developer reply ·
Thank you! We're delighted you're enjoying the app. Don’t hesitate to reach out if you ever need support.
The app runs smoothly in the background. I had an instance last week with a product import that was missing image links.... some products lost their images.. within a few minutes I was able to restore them from the backup. Works flawlessly and already saved me many work hours (and might even have increased my life expectancy given lower overall stress level).
Developer reply ·
We're thrilled to hear that the app has saved you time and reduced stress! If you ever need further assistance, don’t hesitate to reach out.
I encountered a glitch on our site: the home page main (top) banner did not load, or it did but then dissappeared and I could not find the cause of the problem, so I used this app to go back in time to a previous back up. What a relieve, the site is working again! Always wondered if a backup is needed, but it looks like it is. What I noticed with some other backups is that they did not save the theme and all it s contents. This app does and as a result you can clone the whole site to another location. In our situation we only restored the theme and that was enough to get our site working again. It is also extremely easy to use: in case of a total crash, the back up is even available direct on their servers and a link to that is provided.
Developer reply ·
Thank you for sharing your experience! We're glad our app helped restore your site quickly and easily.
Excellent onboarding experience
Developer reply ·
Thanks for the kind words! We're glad you had a great onboarding experience. We're here if you need anything!
Great, intuitive app and the setup is super easy! Also, the customer service is outstanding!
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that you found our app intuitive and easy to set up. Our team is dedicated to providing outstanding customer service, and your feedback means a lot to us. If you ever need any further assistance, please don't hesitate to reach out.
Great app, helpful and thorough support
Developer reply ·
Thank you for your kind words! We're thrilled to hear that you find our app helpful and our support thorough. Your feedback motivates us to keep improving. If you have any more questions or need further assistance, please don't hesitate to reach out.
so far very satisfied, very easy to operate, does full backup every night. Dont underestimate the importans of a good backup..
Developer reply ·
Thank you for your wonderful feedback! We're thrilled to hear that you're very satisfied with BackupMaster and find it easy to operate. Ensuring reliable backups is our top priority, and we appreciate your recognition of the importance of a good backup solution. If you have any questions or need further assistance, please don't hesitate to contact us. We're here to support you!
Easy to install and great customer support who checked in after installation to help check functionality and settings to make sure we were properly set up. Just what we needed. Hopefully will never have to use but better to be safe. Highly recommend this app!
Developer reply ·
Thank you for your positive review! We're thrilled to hear our installation process and customer support exceeded your expectations. Your peace of mind is our top priority, and we're always here to ensure your business is secure. Thanks for recommending us!
Alex is very supportive and app is amazing too, a lot of great features and save you lots of hours manually backing up.
Developer reply ·
We're thrilled to hear that our app has saved you valuable time and that you've found our support team, especially Alex, to be helpful! Thank you for sharing your positive experience.
Beautiful app and really great support thanks
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear you're enjoying our app and the support.
Great service so far, very helpful. Good attention to detail :-)
Developer reply ·
We're delighted to hear about your positive experience! Your recognition of our attention to detail and helpful service means the world to us. Thank you!
This app has saved my b...acon many. Thank you for making it so easy to use!
Developer reply ·
We are incredibly grateful for your review! It means a lot that you took the time to support our service and share your thoughts on it. Your feedback is extremely valuable to us, especially since we're thrilled to hear that our service has been useful to your business. We are committed to maintaining the highest standards of app performance and customer service, and we look forward to continuing to exceed your expectations in the future. Please don't hesitate to contact us if you have any questions or need help!
Overall a great experience with these guys! Great module that`s easy to work with, couldn`t be happier ;)
Developer reply ·
Thank you for the wonderful review! We're so glad you're happy with our backup app. Your support means the world to us. If there's anything else you need, we're here for you!
Alex was great in helping me set up this app!
Developer reply ·
Thank you for your kind words! We're thrilled to hear Alex provided the help you needed to set up the app. Our team is always here to ensure you have the best experience possible. Don't hesitate to reach out if you need any more assistance!
A really great app that helped me duplicate my store. Any hiccups were resolved through fantastic support. Highly recommended!
Developer reply ·
Thank you for your positive review! We're delighted to have supported you in duplicating your store and appreciate your recommendation. If you need any further assistance, we're always here to help!
Insurance and backups are only needed when something goes wrong. And nothing breaks or goes wrong, ever. Right? Um... until it does. After using Rewind for many years, I decided to give BackupMaster a try because I like the user interface and the cleanliness of the process. And today, for the first time ever, I discovered an error (self inflicted/user error) on a collection - and BackupMaster "simply" restored the item to the restore point. Done. BackupMaster gets 5-stars for quality UX and it just works. Don't NOT have a backup tool.
Developer reply ·
We're delighted to hear BackupMaster efficiently resolved your issue and appreciate the 5-star review for our UX. Thank you for trusting us with your backups – it's always better to be safe than sorry!
Great customer support. Happy that I did not have to use backup yet.., but you never know and I feel this App and this company you can trust.
This is the best backup for Shopify stores. We have extensively tested apps, and there is no comparison at any price. We used Rewind for 5 years and the features AND fast customer service for BackupMaster are superior. BackupMaster gives you access to way more store data than any other app, including metafield data. Absolutely fantastic app! A++++
I was previously using Rewind but Backup Master is more comprehensive, backing up more elements, has a much better user interface and excellent customer support. I think it's the best backup app out there for Shopify.
Developer reply ·
We're delighted to hear that BackupMaster surpasses your expectations with its comprehensive features and user-friendly interface. Thank you for considering us the best Shopify backup app, and we're always here to support you!
very cool and easy app and fast chat support. you cannot do something wrong with this company and invest a few euros to protect your content and website!
Developer reply ·
Thank you for such a wonderful review! We're thrilled to hear that you've found our app cool, easy to use, and our support responsive. Your peace of mind is our priority, and we're glad to be your choice for protecting your store. If there's anything else we can help you with, we're just a chat away!
Saved my bacon!
Developer reply ·
Thank you for the fantastic review! It can't be said better :) We're always here to protect your store.
Solved my Back Up issues my Web store needed to be Backup professionally. Today is done. Yadev Norid
Developer reply ·
Thank you for taking the time to share your experience. We're delighted to hear that our backup app met your needs and that your web store is now professionally backed up. Your peace of mind is our priority. If you have any further questions or need assistance, please don't hesitate to reach out.
I made a programming mistake and needed a full backup. I let the backup run overnight and, before I realized that there was a problem, they contacted me to say they were working to fix it. Some items had not been restored properly. They worked diligently and quickly to resolve the problems to my satisfaction.
Developer reply ·
Thank you so much for your wonderful review. We truly appreciate that, despite the challenges of managing a Shopify store, you took the time to share your feedback. Assisting you with data recovery was a rewarding experience for us. Your situation posed a valuable challenge for our team, and this experience has greatly enhanced our service. A heartfelt thank you for your cooperation and support! We're always here to assist you. Please feel free to reach out with any questions!
Wir sind uns dessen bewusst, dass trotz sehr guter wirtschaftlicher Erfolge über Shopify diese Erfolge gefährtdet sein können, insbesondere durch Datenverlust oder durch Störungen des Datenbanksystems. Deshalb haben wir uns für BackupMaster entschieden und haben einen hohen Grad an Sicherheit gewonnen. Unsere ersten Erfahrungen mit BackupMaster sind hervorragend, denn alles läuft automatisch, zuverlässig und schnell. Auch sind wir froh darüber, dass sich die Kosten für diesen Service im Rahmen halten, der uns gegeben ist. Diese App BackupMaster würden wir jederzeit befreundeten Unternehmern empfehlen. Dr. Werner Ullrich CEO Dr. Ullrich Medizintechnik GmbH
Developer reply ·
Dear Dr. Werner, thank you sincerely for your considerate review of our service and your kind words. Your feedback means a lot to us, and we truly value your ongoing support and loyalty. Rest assured, our team is dedicated to delivering top-notch service and support to ensure the security and success of your business. Please don't hesitate to contact us whenever you need assistance!
Excellent customer service! Absolutely recommended and easy to communicate with. Thank you very much for your quick help
Developer reply ·
Thank you so much for your amazing feedback! Our support team is delighted to know that you are happy with our service. We're here to protect your data and assist you whenever you need us. Feel free to reach out anytime. We truly appreciate having you with us!
Great product with great support. What more can you ask for. I had some questions re exporting a local backup and Marina was super helpful. A++++
Developer reply ·
Thank you so much for the great review! All our team is glad you appreciate the Export feature and its added protection for your store. We're committed to keeping your data safe and helping you through any challenges. Your trust means a lot to us. If you have any questions, we're here to help. Thanks again for choosing us to protect what's important to you!
Was shocked that Shopify had no way to roll back to previous versions. Thankful for this app. Straightforward design and easy to use. The Google drive integration is a nice touch.
Developer reply ·
Thank you so much for your fantastic review! We truly appreciate you taking the time to share your experience with our app. We are happy to hear that you found the app's design user-friendly. The entire team is grateful for your kind words. Our main goal is to provide a simple and time-saving app for our users, and your feedback is invaluable. We're also thrilled that you found the integration with Google Drive helpful. Rest assured, we will continue to enhance our app based on the needs of store owners like you. Thank you once again, and please feel free to reach out to us anytime. We're here to help!
Found this app very easy to use and with efficient and fast support! Would highly recommend to other Shopify users.
Developer reply ·
Thank you sincerely! We are delighted to learn that you find our app user-friendly and that our service meets the needs of your business. We put a lot of effort into making the app interface intuitive and time-saving for you. Our dedicated support team is always available to provide assistance whenever you need it. Thank you for your trust! Feel free to reach out to us anytime!
Great, friendly and fast support. They came up with a perfect customized solution. Thank you very much.
Developer reply ·
Thank you for your inspiring review! The satisfaction and success of our clients are among our top priorities, alongside the utmost security and protection of your valuable data. Please don't hesitate to reach out to us for any assistance or inquiries, and we will do our best to provide you with the optimal solution. We appreciate your trust and continued support!
Simply the best backup app. She saved my site, the customer support is just incredible, attentive, and the import of backups is the most efficient I have tested.
Developer reply ·
Thank you so much for your kind words! It was a pleasure to interact with such a thoughtful customer, and we're happy to continue enhancing our app's functionality to better safeguard your data. Our import feature is a recent addition, and we're delighted that it has proven beneficial to your business and meets its requirements. We truly appreciate you choosing to be our client and entrusting us with your valuable data.
We have not had to use any features for restoring previous versions yet, but so far this has been really easy to set up and customer service has been excellent. They even emailed to let us know that we could choose a new cheaper plan (our store isn't open yet so we're not taking any orders at the moment) which was good of them I think.
Developer reply ·
Thank you for your kind words and wonderful review! We are delighted to hear that our service has met your needs. As a developing store owner, we would like to recommend our service for undoing any unwanted changes during your store's editing process. Our service includes individual item restoration, as well as the restoration of theme code snippets. Thank you again for choosing our service, and please don't hesitate to contact us if you require any further assistance. We are always here to help you out.
Came across this app when we updated a theme and it caused our site to fail. We realised we would need a backup service who could quickly restore a last known good version of the site quickly and easily, backup master provide this and first rate support from our manager Marina, would highly recommend
Developer reply ·
Thank you for your kind words and for sharing your experience. Reviews like yours really mean a lot to our team and inspire us to continue striving to offer the best service and support possible. Please don't hesitate to contact us anytime you need further assistance!
Though I am new user, am very happy with this app. It serves my store backup issues. Customer support is excellent too!
Developer reply ·
Thank you for taking the time to write your kind review! We truly appreciate your feedback and are happy to hear that our service met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help!
only a few days into it, but it has some great features for selective restore and the UX is straightforward and logical, Great support so far too!
Developer reply ·
Thank you so much for your kind review of our app! We're glad to hear that you found our selective restore options helpful. If you have any suggestions for how we can evolve the app to better meet your business needs, please let us know. We value your input and are always looking for ways to improve. Our team is working hard to make the app interface more user-friendly and save time for Shopify store owners and their employees. Thanks again for trusting us to protect your data!
Very convenient app, recommend it to everyone. It's easy to operate and follow the visual instructions / manual.
Developer reply ·
Thank you so much for taking the time to provide us with a wonderful review. We're thrilled to hear that you found our app easy to use and user-friendly. Our team is dedicated to creating an interface that is accessible to everyone, regardless of their technical skills. If you have any questions or feedback, please don't hesitate to contact us. Thank you again for your kind words and for using our app! We're proud to take care of your data protection.
Awesome app with phenomenal customer service. I'm super happy with how quickly BackupMaster replies to emails/inquiries.
Developer reply ·
Thank you so much for your kind words! We are proud you chose us to protect your data. Please don't hesitate to contact us if you need any assistance!
Very easy interface and great customer support. No worries needed anymore :D Would definitely recommend this app!
Developer reply ·
Thank you for taking the time to write such a kind review! We're super happy that you found our interface user-friendly. We put a lot of effort into making sure the app is easy to use, and it's great to hear that it's paying off. If you ever need any help, our support team is here for you, ready and willing to assist. Thank you again!
Excellent support and great peace of mind knowing my shop is backed up. Very happy with this app. Very affordable to.
Developer reply ·
Thank you so much for your kind words! We are happy you chose us to protect your data. Please always contact us if you need help or have any questions.
I decided to get this app because I have put a lot of time into migrating my shop to shopify and it will save my sanity if anything goes wrong. You don't really know how important a backup is until you need it. This app was really easy to set up. It ran in the background once I had gone through the initial start. You can choose the timing of your daily backup and you also have the option to backup before you make any major changes which is helpful when making changes to the theme code. The customer service has been excellent, prompt, and helpful.
Developer reply ·
Thank you so much for taking the time to leave a review! Our team is happy to take care of your store's data. Please do not hesitate to contact us if you need help or have any questions!
Setup was quick and easy, and when we had a billing question, customer support was quick to respond and help resolve the issue. The user interface is clean and simple, and feels like a native feature that is already built-in to Shopify. Overall, a very good app that gives other backup services a run for their money at a competitive price. Highly recommended!
Developer reply ·
Thank you so much for your wonderful review! We are especially pleased that you like the interface of our app and that you have found it a worthy add-on to such a successful project as the Shopify platform. We hope that you will also like our future developments. Thank you very much for being with us! Please feel free to contact us anytime you need help or have questions!
I just want to say what a life saver this app was. After weeks of setting up our Shopify store, all of our products (nearly 200) descriptions were over written connecting to our ERP. I went into panic mode. After chatting with the rep online for a few minutes, she walked me through the restore process, and BAM! after about 15 minutes, all of our products and descriptions were restored!! Thank you so much for a great product, I will be upgrading today!!
Developer reply ·
Thank you so much for your kind review! We appreciate for sharing your experience! Such stories help us greatly to develop our service. Most of all, we wish our clients peace of mind knowing any bad situation can be reversed and all the important data can be restored. Please don't hesitate to contact us if you need assistance or have questions!
An app that gets the job done for you efficiently and in a timely manner. The support and customer service are great. They have been communicating with us since day 1 and been very helpful. The dashboarding is easy and you can also set the time you want the backups to run. Highly recommend!
Developer reply ·
Thank you so much for your wonderful review! Our support team is especially pleased to know that they were able to be helpful. We continue developing our app and hope you will enjoy its new features soon!
This app works for you and I love it. You don't have to think about backups anymore because this app does everything in the background PLUS the support is amazon! Thanks again!
Developer reply ·
Thank you very much for your wonderful review and for entrusting us with the care of your store data. Helping you was a pleasure, and we are glad you are satisfied with the app's work. Feel free to contact us if you need any assistance!
Very easy to install, as far as I know it works great. The middle plan allows you to be able to download a copy of the data, which would be nice to have on the basic plan.
Developer reply ·
Thank you so much for your review and for entrusting us to care about your store data! Please don't hesitate to contact us if you need assistance or have questions!
I can rest much easier with a super simple and complete backup solution for our site. Support was preemptive with messages before we needed help, offered to schedule our nightly backup to fit our schedule, and you can't beat the price.
Developer reply ·
Thank you very much for your kind words! We are happy to take care of your business data. Please don't hesitate to contact us if you have any questions or need help!
Their support was very helpful in answering all of my technical questions. Very reasonable price. Would recommend this app.
Developer reply ·
Thank you so much for your excellent review! We are pleased to meet such a thoughtful and thorough approach to choosing an app, and we are happy we could meet your expectations. Thank you for your trust! Please get in touch with us if you have any questions or need help!
The app was very easy to install. Customer service was very responsive. It provides some peace of mind knowing my store is backed up.
Developer reply ·
Thank you very much for taking the time to leave a review! We're happy to read good words from our customers and so proud that you entrust us with protecting your store. Please don't hesitate to contact us if you need any assistance!
This app saved our life - we had one code issue and if we didn't have this app installed we wouldn't have been able to quickly fix what was happening. Customer service is on point with response and the price is right for exactly what you get.
Developer reply ·
Thank you so much! The most pleasant reviews are when our customers tell us how the app helped them. It's worth working every day. We wish you success in your business and no more troubles with your store!
Not had a chance to fully review this product as yet but so far so good. Surprising Shopify dont offer a backup service built in. Can do a forced back up at any time and it can be exported and imported back into the the app.
Developer reply ·
Thank you so much for your time and participation! The opinion of our clients is essential to us. Please don't hesitate to contact us if you need some help or have questions!
The best backup app. Amazing support helping us in difficult times and the app just works as expected. Thank you!
Developer reply ·
Thank you very much for your review! Your loyalty supports us in the same way. Glad to work for our joint success!
Sehr gute Support über E-Mail. Hier kann man sich beraten fühlen. Die Reaktionszeit ist auch sehr gering
Developer reply ·
Thank you so much! Our whole team was pleased to read your review! We do everything to meet your expectations and secure your data.
