XBODY UK
United Kingdom
Reviews (28)
Very limited. Shopify has decided to restrict how many sections you can include in an email, as well as how many test emails you can send to check that everything is working properly. It is also incredibly limited when it comes to design features and settings. For example, button height is pre-set and cannot be changed, spacing between text lines cannot be adjusted, and there are limited options for fine-tuning the overall layout.
This is a great app! After installing it, it became clear that our store had a high number of critical SEO issues, that Anna and the technical team helped solve over a couple of days. Very friendly and efficient help —and out store now ranks at 98 without any critical errors! Highly recommended!
We recently discovered that we've been consistently overcharged every month for the past couple of years. After reaching out to the company twice through their own chat service, we received no response on either occasion. This lack of communication, combined with the overcharging issue, reflects very poor customer service and dishonesty. Extremely disappointed!
The only review app that will not let you download the reviews from your own shop within minutes. You have to wait several hours (more than 12 in our case - and still waiting) because Fera wants to check and find out why you want to download your own reviews! Too much control and weirdness. We're going elsewhere.
Absolute rubbish! Most functions only work for Shopify Plus, and those that are available do not work! Hi XBody team, I'm Aaron from the Checkout Bear team. Checkout Bear is an app built off the Shopify Checkout Extensibility capabilities that were only allowed for Plus users until recently. Shopify released a very limited capability set to Non-Plus plans, and in the near future will open all these features to everyone. We decided to open the capabilities that Shopify allowed us to to all users so they can benefit from the functionalities on the Order and Thank You Page. Once Shopify opens all functionalities you will benefit from what Plus stores can use today. This app is completely free for all non Plus users and can only help serve your Checkout experience to be more interactive. Please reach out to me at aharon@apphub.com, I will be happy to help you with the Checkout Bear set up on the relevant pages.
After a couple of days use we found the the Checkout button within the app does not work on either desktop or mobile views. None of our customers could buy any products because they were not sent to the checkout page when clicking the button! BIG flaw in the app that's stopped us from selling any products for at least a day!
One of the worst companies and apps we have ever dealt with! After the initial 7 days free trial, we were placed on a plan costing $19.90/month where you can collect 1500 reviews per product (they claim we selected it, which is not true). We are a small company selling specialist garments that few people want to leave reviews for, so we have collected a total of 10 reviews in the 7 months we used Ali Reviews. When we realised that they had a cheaper option costing just $9.90/month, we asked why we were on the more expensive plan and asked them to refund the extra $10/month (a total of $70). They plainly refused to do so and gave a lot of excuses instead of being understanding and offering some good customer support. Their app also do NOT have an button for exporting your own reviews, like all other similar apps have. We had to contact them and ask if we could please download our own data collected on our own website by our own customers. They asked why we wanted to download this data, and then told us the request had to be forwarded to their technical departement and that it would take some time to complete! I'm not even sure this practice is allowed! Will never use this app or company again or recommend them to anyone.
Developer reply ·
Hi Ellen, I'm Alex from Ali Reviews and we personally apologize for this unexpected experience with our app - For the issue that there's no button to export the review, so I highly appreciate your empathy on this situation because of the privacy review policy, we're considering to show the button so that users can do it by themselves. For your case, we still support you to export review in the short time - We have seen that one of our colleagues is taking care your case, she gave you a clear explanation, please kindly check your email and let her know if you need further support Looking forward to hearing from you soonest Best Regards Alex Ali Reviews by OneCommerce
Really good app! The look and feel of the returns page that the customer's see is great, very good functionality and good customer support. Thanks for your review. We are happy to help you.
£58/month for the lowest plan? Good bye!-------------------------------------------------------------
Developer reply ·
Hi Ellen, we appreciate your feedback and thank you for being a loyal Free Plan user for almost 2 years. We understand that the new pricing may not have met your expectations, especially if you are not taking advantage of all of our apps. Our team worked hard to delay the pricing change as long as possible and provided our existing users with an additional discount to ease the transition. We noticed that the campaigns you had running assisted your store in making 29% of your total revenue in the last 30 days. Our team believes that we can help you optimize your campaigns and increase your revenue even more, which would help justify the costs of our new pricing. Give us a call, text, or email back. We would be happy to discuss some ideas on how to optimize your campaigns and pricing. Happy Valentine's Day! Ann
Really bad experience! An error in the app meant that items that are not tracked in Shopify also showed as out of stock, which we did not discover for a week and subsequently lost a lot of sales! After contacting their support departement, the issue has still not been fixed even days later! The app has now been deleted and replaced with another alternative.
Developer reply ·
Hi Ellen, I am very sorry for the delay and the inconvenience it has caused you. We checked the problem and our button needs to track the inventory to determine whether the product is on sale, but the product does not track the inventory, and our database obtains that the inventory of the product is all negative, so it is judged to be out of stock. I know your opinions and feedback are valid, but please know that we are doing our best to give you a better experience with the app and to help you earn more sales. We have sent you an email to make amendments to this, Ellen, please write us back. Thank you so much. Happy Life! Claire
After deleting their app (after years of using it), their Reward widget (part of their Review app) is still visible on our website and we cannot remove it. More than a week after we and Shopify's support team has contacted them, they have still not sorted it out - apart from emailing us a couple of times to let us know they have passed it on to the correct department. Very poor customer service. Will never use Stamped again for this reason alone!
Developer reply ·
Hi there XBODY team, We're sorry to see you go, and I can see that we are working with you now to ensure the widgets are properly removed. We've recently moved to a new support ticketing software to avoid these issues in the future and we have adjusted our team's schedules in order to provide more comprehensive coverage over weekends and holidays. The recent surge in request volume has certainly been a challenge, but we're growing our small team in the new year to ensure our merchants get the support they need. Thanks for your understanding.
Won't let me select the free plan. Have never used this app before but it asks me to delete menu items before downgrading. Very unprofessional app! Deleted.
Developer reply ·
Hey there, looks like you installed the app in 2018 and we still had some old menus stored for you. We're happy to help get you on the free plan if that's what you want. We just need to make sure menus that aren't included on the free plan are removed from your store. We're always happy to help if you reach out to support@heliumdev.com
Very good app that's simple to set up and use. We tried a few other apps before settling for this one. The ease of use, many functions, large number of pre-made templates and affordable price makes it the best mega menu app for us.
Developer reply ·
Thank you for choosing Smart Menu! It's great to hear that you like our app. We're looking forward to bringing even further benefits to you and your store. If you have any problem, feel free to contact our support team at support.qikify.com. Cheers!
Clunky and time-consuming to use, and the price says $9.95 in the app store but when you try to upgrade within the app the price is $19.95! The most expensive mega menu app out there - and the most difficult to set up and use.
Developer reply ·
We are very sorry that your experience with our app was not a great one. I checked at our end and the reason the app was showing the old price is because you had our app installed before and the system was picking up the old price, but we sorted it out by sending you a discount code so that you can use it at the actual price: $9.95. We apologise for this error. As for the app being difficult to use, we have instructions and a short tutorial that show how to create the menu and also we are ready to provide all needed information and help via our chat service or email at support@buddhaapps.com.
A nightmare to install and use compared to other similar apps! Very few features on the free plan, again compared to other apps.
Errors in the app (when trying to save any changes), font sizes are written i rem (not standard font sizes) and the product image in the email sent to customers are squashed. Have asked for help which has taken days without any resolution.
Developer reply ·
We're truly sorry to hear about the issues you've encountered with our app. At Opinew, we strive to offer a seamless user experience and it's clear we've missed the mark in your case. We apologize sincerely for any inconvenience caused, especially regarding the errors, font sizing, and resolution of product images sent to customers. We also regret that our support has not been able to resolve your issues promptly and effectively. This isn't the standard of service we aim to deliver. We assure you that we'll be in touch soon to address and rectify the issues at the earliest. Your experience certainly helps us to improve and we greatly appreciate your feedback. Please feel free to get back to us with any more issues or suggestions. - The Opinew Team
After installation, the app does not even open and I receive an error message saying "There's been an error. Check back later". Tried to send a message to support, but the chat did not work. Not good first impression.
Developer reply ·
Hi there, sorry you were experiencing an error message after installation. Our support team has reached out to troubleshoot after we successfully tested your account and site in multiple browsers. Looking forward to your reply! In the meantime if you have any other issues visit https://support.justuno.com/en to create a ticket or browse our help articles.
Slower website after installing this app! The speed score for our site was worse after installing this app did not do what it's supposed to do!
Developer reply ·
Hi XBODY UK, First, I would like to say that this app does NOT affect your page load speed. It preloads links, so it works from the second-page view. Since GTmetrix or Google PageSpeed Insights DO NOT account for the second page, there won't be any difference at scores. It enhances the USER EXPERIENCE and the shoppers who access the site can feel it, feel the faster speed. The Page Speed Booster is using a technique called "prefetch", in which we’re actually requesting and downloading the page and storing it in the cache, right before your shoppers click the link to the page. If you have more questions, please let me know. I would be glad to help you.
You have to pay to update a theme you've already paid $180 for! I have purchased several themes from Out of the Sandbox and now I have to pay monthly to update them, too. Greedy! Will not continue to use them or buy from them again.
Developer reply ·
Hello XBODY UK, Thank you for highlighting your experience with the Theme Updater App and your Out of the Sandbox themes. I have some details to share with hopes I can clarify a couple aspects of your remarks for you and other merchants interested in our Themes and updating tool: - On the Shopify platform, updated theme files are free if you have previously purchased a theme. Whether from the Shopify Theme Store or from our site, updated default versions of the theme you purchased are available free of charge upon request (or from revisiting the Theme Store listing for purchases from the Theme Store) - You do not need to pay to update your theme on Shopify; with the normal process of updating (installing the new version, reconfiguring settings, manually carrying over past code customizations), updating a theme has no direct cost involved - however, this process can be time-consuming, and past customizations may need special attention from a developer - The Theme Updater App is totally optional to use; the app provides time-savings and convenience by addressing the steps of a manual update automatically (by automatically obtaining the most recent version of the theme, automatically carrying over past theme settings, and detecting past code customizations while assisting with carrying them over to the new version) - The Theme Updater App's updating feature can be used for free for a year following the purchase of a theme, so you can enjoy the time-saving and convenience benefits while figuring out if you value these benefits to justify an ongoing subscription following the free year Thanks again for the remarks - we understand there's a need to make this point clearer: the Theme Updater App is NOT required to update your theme - the app is a tool to automate parts of the update to make the updating process faster and easier (which requires a subscription to use after the first year of owning the theme). I hope this helps, and clears up similar concerns for other customers! Feel free to reach out to our Support team with any other questions this brings up. :) We wish you all the best with your online store! -Out of the Sandbox
Good app and helpful support after an initial hick up using the app. Look forward to trying it out properly and seeing the result.
Developer reply ·
Thank you so much! We try to be available 24/7 for you. We hope you'll get many upsells!😎
This is a very good app with a lot of adjustment options to fit your needs. Fast, friendly and very helpful support, too! Top marks!
The app is good, but the incorrect phone number for Fedex UK is embedded in the customers notifications, which means all our customers contact us complaining they cannot get through to Fedex to arrange a new delivery. Aftership claims they cannot change this until Fedex contacts them with an update. We have used Fedex UK for 11 years and the phone number used by Aftership has never been in use. The app is useless to us until the correct information is added.
I deleted the app after a few hours, and they still charged my the full price of $24.95 a month later. Shopify have asked them to refund me the money, but they have not even bothered to reply. Be very careful if you install this app!
Had some issues with the app, which was sorted out in the end. Very good customer support! Look forward to using the app fully.
This is a really good app. In the first 30 days of using it, it has netted us more than £1900 in sales just from the Welcome Pop Up we have added on our site offering customers 10% discount when signing up. Easy to use and highly profitable!
Developer reply ·
Thanks for the review! We love hearing that kind of feedback!!! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com
Cancels fraudulent orders but order confirmations are still sent to us, which means we still have to manually log in and check every order. This defeats the whole purpose of the app!
Developer reply ·
Hi, per our communication with you, this is something completely out of our control as Shopify does not all apps to access the Checkout system and the confirmation email is sent before we are able to access the order. We sympathize with your frustration since it's frustrating for us as well, but please understand that this app works entirely as described/intended and we have done everything in our control to create and offer a product that works to cancel fraudulent orders. Also, as high volume store owners ourselves, we strongly recommend not using a shipping setup that ships goods on orders that have been canceled since that would essentially ship any order that has been previously canceled. We hope you can appreciate our humble position here and we would greatly appreciate any modification or removal of this review. Kindly, Jonah, Founder
The app passed our page speed test, when the actual Google test gave us a very low score of just 28%, so not a very accurate test! And any help with SEO issues costs between $180-$480. Will look for another solution.
