WildBounds
United Kingdom
Reviews (23)
The support has fallen off a cliff. The in-app chat says “We reply immediately”, but I messaged (and emailed) them 4 days ago and still not had a response. When it works, the app works. But setting up new rules often requires help from them. So, without good support, the app really starts to lose it's value.
Developer reply ·
Hey Tom, really sorry about that! We were away for a few days and forgot to turn off the chat — totally our bad. We're back now and ready to help with anything you need. Again apologies for not being able to solve your issue on time.
The app does what it says on the tin and is highly functional also offering a range of integrations with other platforms eg Feefo for reviews to enhance our product structured data. Ilana's support is also top notch, responding to emails quickly and super helpful in getting additional fields populated. Its the one stop shop for structured data with great support and easy use.
Developer reply ·
Thank you so much for your kind words. It really means a lot! And even better to hear the app does what you expected. As always, it's my pleasure to help over the years. If more questions come up, please don't hesitate to reach out. - Ilana
FERO is exceptional platform for gaining a broader and deeper understanding of your customers, including their online shopping motivations and anxieties. It’s become an indispensable part of our marketing eco system. Their team of data scientists are clearly very switched on, putting them at the forefront of the drive to more precisely and effectively address end customer concerns in a way that directly influences their purchasing behaviours.
We've just started using this app for new product notifications, and yep - it does what it says on the tin
Developer reply ·
Thank you so much for using the app and writing this review!
Excellent customer support. Really top notch. There was a couple minor technical glitches during initial set-up, but the customer support team was very quick to respond and very quick to fix the issue. The app itself is easy to learn. Within 30 minutes or so you'll understand the different components and how they fit together. Highly recommend!
Developer reply ·
Hello WildBounds, Thank you for leaving such a positive review! We're also happy to hear that you found our app easy to learn and that you were able to understand its different components within 30 minutes. We believe that user-friendliness is a key feature of any successful app, and we're glad that our design and interface met your needs. In CedCommerce We're always here to help and provide the best possible experience to our customers. Best Regards, Team Cedcommerce.
Excellent customer support! I had a bespoke request, and they built a custom report for me in no time. Highly recommend!
If you're trying to get this app working with Klaviyo - then you have a lot of pain ahead of you. The Klaviyo integration was the main reason we selected this app over other wishlist apps. Given the mostly positive reviews, I was expecting the integration and set-up to be easy and well documented. It's neither. The support team is slow to respond, and when they do respond, the assume a level of understanding which I don't have. There is no documentation on how to complete the Klaviyo integration, and no documentation on how to set up the email flows. Seven weeks after installing the app, I'm still in the dark about what we need to do. I'm not an IT person, but the Swym support team seems to think I am. Proceed with caution.
Developer reply ·
Hello, Thank you for your review. I am sorry that you had such a disappointing experience with us. I looked through the support request you had open with us and we didn't do nearly enough to make sure you had a smooth onboarding experience, so you are completely justified in feeling let down. The Klaivyo integration steps are actually documented in detail on our site - you can access these docs at https://swym.it/playbooks/. I am not seeing that we shared this information with you, so we are reviewing our support response to see why that didn't happen. Please accept my sincere apologies, this is not the standard we strive for and we have certainly fallen short in this case. We will follow up with you via email to try and make this right for you, please consider giving us an opportunity to do so. Sincerely, Arvind
A must-have app for all Shopify shop owners. The dashboard is very user-friendly, and the options for adding expenses and custom costs is both versatile and easy to understand. Also, the support is excellent. We submitted a feature enhancement request - which they included in their next release. Highly recommended!
We use this app for sliders and cross-sell items. It's added a very nice bump to sales, and is easy to use. Their customer support team is excellent - quick to respond and very helpful. Highly recommend!
Developer reply ·
We are happy to hear you had a superb experience with LimeSpot! We value your input and our 24/7 customer support team is always here to help.
I tried a few metafield apps before finding Custom Fields. It is easily the most comprehensive and easiest to use. But perhaps the best thing about the app is their A+ customer service team. Highly recommend!
This app has eliminated what used to be time consuming manual work. It's saved us countless hours, days even. Best thing about the app is the super helpful customer service team! Highly recommend.
5 stars all the way. The app itself is excellent, highly customisable and easy to use with great features. On top of that, the customer service is exceptional. They really go above and beyond. Highly recommend!
Very useful app which is saving us considerable time each day. Great support. We had a bespoke requirement which they were happy to accommodate. Highly recommended!
Was unsure about installing it given the poor reviews, but it worked a charm for us! Easy to set up, nice options for placement. Easily customisable. Highly recommend!
Developer reply ·
Thank you for the great review! We want all our app users to feel the same, but if there are any questions or issues, we're here to support.
Great app, works right out of the "box". Easy to customise and setup. Best thing - top shelf customer support. Highly recommend! https://wildbounds.com/
We trialed several language translations apps before deciding on Langify - and we're thrilled we made the decision we did. Easy to easy, simply to understand yet through documentation, and great customer support! Really couldn't ask for more. Highly recommend!
This is one of the best apps on Shopify. The functionality is flawless, the design is beautiful. I was amazed when I first installed it. Even better - their support is exceptional! I requested some tweaks to the layout, function - they did it all. Very highly recommend!
Developer reply ·
Thank you so much! We're always ready to help and our whole team is over the moon that you found it flawless and beautiful :)
Have been using this app for our main UK shopping feed - it's brilliant. Very easy to navigate and use. Best thing though is the level of support. Any issues, Amit and the team will sort it out. Highly recommend!
Great app and very responsive and helpful customer and technical service. Had a minor issue - the team fixed it promptly. Highly recommend. Thanks! Tom
The duplicate collection feature does not copy across the collection description or any metafields.
Developer reply ·
Hello! You're absolutely right; the "Duplicate Collection" feature did have a bug which prevented the copying of the collection description which we've recently addressed. Thanks very much for letting us know! We appreciate your feedback as we're always looking for ways to improve the app. Please use the "Feature Request" button to share any additional thoughts. Thanks for using Collection Manager and Happy Sorting!
If you have a Shopify store and you want to sell on Amazon - this is the only app you need. I'm sure the eBay integration is great as well - but i know 100% that this is THE tool for Amazon feeds. I went through two other apps and a few long nights before finding Condisto LINQ. The user-interface is highly intuitive. The platform is stable - no bugs. And the customer service is absolutely incredible. Responses to questions are quick and spot-on. Great app + great customer support = Happy days! Highly recommend.
Developer reply ·
Awesome review! Many thanks xox
Very miserable experience. I can only speak about the Amazon marketplace channel. Perhaps the platform is more stable for other channels, but if you are looking to prepare feeds for Amazon using DataFeedWatch - I strongly suggest you consider other options. The Amazon Order Management module is so buggy it became laughable after a while. I think they only recently added it - but clearly they haven't bothered with alpha, let alone beta testing. I stuck with them for several weeks, always believing things were about to start getting better. In fact, things got worse. After I spent 12+ hours building templates for Amazon feeds, the portal reported an error to which they responded "We have encountered a problem downloading products" and asked me to re-install. They assured me that re-installing would not impact my templates. I re-installed the app, and guess what? No more templates. Their customer service team does respond in a relatively timely fashion. But the substance of their guidance is so bad that oftentimes no guidance at all would have been better. Buyer beware!
