Bold Discounts ‑ Flash Sales Delisted

I installed BOLD Discounts for a planned storewide promotion, but unfortunately the app did not work as expected for my store and I was unable to use the functionality I needed. After spending time trying to get it set up, I ultimately had to uninstall it and use another solution. Disappointing experience, particularly when trying to launch a time-sensitive sale.

Desinstale la aplicacion y me siguen cobrando, no hay donde contactarse con ellos para pedir reembolso.

Ya no funciona dice "error del servidor"

The customer service is disappointing.

I had used this app for a few years, then during Cyber Monday 2025 I changed some sales prices and it changed some and made others a higher discount. I deleted all of the current sales and then even the app entirely, but THE SALES ARE STUCK ON MY PRODUCTS even without the app installed. Tried customer service which was not open. A week later and still no reply from customer service. This app cost me thousands of dollars. DO NOT INSTALL!

I found it to be complicated and confusing

After using this app for years I finally found that this app is causing the issue with my products being disallowed from Google Merchant Center. When you run a sale with Bold it does not send the sale price to GMC, therefore resulting in your product to be disallowed. I reached out to support and they tried telling me it was a Shopify issue. Yet when I run a sale using the Shopify Discount, I have no issues. It's a great app provided you don't have a product feed.

This is the WORST application I've ever seen in my life. Because my discounts KEPT INCREASING UNINTENTIONALLY. They ended up applying a 99% discount even though I DID NOT WANT IT. There's NO live support available to quickly resolve this situation.

As someone else said already, why do you say you have a free plan— if you have no free plan?

After a webinar by the BOLD co-founder, we were excited to give this a try to create value to our long term subscription customers as he suggested as one of the many features this app can do. Only to find out that it really doesn't work the way he stated in the webinar with the app. BOLD is a great subscription model but that's kind of where it ends as everything else is piece meal adds that are not intuitive and needs further development.

I'm done with this app. We've been using it for several years now, but this is the end. During our Black Friday sale we set up tiered discounts. Some variants of products were discounted 20%, some were 25%. Unfortunately, this app incorrectly discounted all of our variants 25%. It has worked fine for quite some time until we reached out to support and they told us we had two versions installed on our store. While the extra 5% may not seem like much, it is 10% more than we would typically discount our products due to our margins. We will stick with Shopify's automatic discounts going forward, especially since they finally allow you to choose if coupon stacking is an option or not.

5 support requests later, still no response The discount doesnt work well or function with multiple currencies

I tried removing the discount I had applied and it hasn't applied it to all my products even though the sync was complete. Tried to reach out to customer support as this needs fixing urgently but I'm out of hours - not good enough for an e-comm store. I have uninstalled the app but it has not fixed my problem.

DO NOT USE THIS APP! Installed today and used the 'straight out of the box' discount creator. It has a very simple system in order to create the discount but when we turned it on, it applied the discount, sitewide TWICE. And it did so by changing the physical price on our shopify products (not just front end displayed price). We are losing hundreds of dollars by the minute and you can't reach any staff at all outside of the standard contact hours - no emergency help. You can't reverse their discounts, they have changed all of our pricing!!

Download the app, they charged me $99, I message for help installing and they don't integrate with my cart app, now they are REFUSING to refund me. This is all within 2 days. STAY AWAY.

Just reinstalled this app yesterday. It charged me $99 and then would not install to our shopify URL. No feedback from support, very disappointed!

I keep receiving an error 500 all the time on this app which is really frustrating. No way to resolve.

I've been using Bold Discounts for some years. We've recently integrated our stock inventory with an API connection. Since then our promotions have stopped working. Every morning we have to manually reset all our offers. We sent several emails to the support team at Bold Commerce and we are extremely disappointed with their support. Firstly we were forgotten about and now we've now been told that it could take a minimum of 2 weeks just to investigate!!! This is not good enough especially when its a business critical problem. Extremely unprofessional and unhelpful. The app was ok when it worked, but I suggest that you don't download due to their poor after service.

I would need 2 of the BOLD apps to offer a free product with another one or offer one at % cost. I am a small business and its is far too expensive for my small business with about 2 offersevery 3 months

Terrible app and terrible support, the app would not turn on properly for black Friday (variants wouldn't sync - had to reach out to support to trigger it). When it did turn on the app applied discounts twice (which caused a lot of havoc with customers and our stores). I set up the date range for BFCM and the app also didn't turn off properly so now I have to go through and manually update the prices back to their original in Shopify. Terrible app and terrible support, the app would not turn on properly for black Friday (variants wouldn't sync - had to reach out to support to trigger it). When it did turn on the app applied discounts twice (which caused a lot of havoc with customers and our stores). I set up the date range for BFCM and the app also didn't turn off properly so now I have to go through and manually update the prices back to their original in Shopify. Reached out to support several times and the issues were not resolved.

BOLD use to be great, but they've changed their support, and it's now horrible, do not use, I wish they went back to how it use to be.

SLOW... no options, and no stats... used twice and it was a nightmare, every time we had to turn on to test or turn off, had to wait like 30 mins for it to complete....much better ways to accomplish this by simple exports/imports using bulk edit tags etc... and did I mention SLOWWW. Heck I just noticed we been paying for this for years... heck I thought we cancelled it after the trial.. and its $20/month! It's not worth $2/month seriously... and did I mention SLOWWWWWWWWWWWWWWWWWWWWWWW? Will be removing now.

This company is TERRIBLE. Their own apps don't work with each other. They update one and it breaks the others, STEER CLEAR! My site has been affected by their adjustments for over a week, and support is VERY slow to respond or to fix the problem.

The price was increased.It usd to be $14.99.But now is ￥19.99. The app is not working either.I can't find any customer service to solve this problem.

user support is horrible so far (waiting to see). theme install require manual work, and I asked for help. They responded the ticket quickly, but nothing was actually done properly and no discount showed up.

I would give it zero stars if I could. Very unclear instructions and when I went to stop and restart the sale it removed all items from my sale collection. Removed tags from my shopify site that it did not put there. Now having to manually enter over 1000 product tags. Nothing they can do. One of the biggest sale days of the year ruined.

let's just say we haven't gotten started off on the right foot with bold apps. i read all the reviews, spent hours setting up my BFCM sale, got excited for it to launch, then the day of I woke up to dozens of emails and DMs from frustrated customers saying the discount disappeared when they go to the cart. 8 hours later of being on and off with customer support a solution was found...by me! the slide out cart app we had seemed to be causing the problem, i deleted it and went on my way as it seemed everything was working fine. went to bed exhausted, then woke up to our drop down menu not working and the bold discount app applying 20% off of everything (including brands that are never allowed to go on sale), now my thanksgiving day is being spent (again) being consumed with trying to get this resolved. frustrating to say the least, i don't have a happy experience with bold 11.28.20 UPDATE So if one of your experts reach out it wasn't to me as I haven't received any requests from anyone at BOLD. I would be interested in speaking with them.

WHAT IN THE ACTUAL FCK? I HAD MY ENTIRE BLACK FRIDAY SALE SET UP WITH THIS APP FOR THREE SHOPIFY STORES. IT TOOK ME THE PAST 2 WEEKS TO SET UP MY SALES PERFECTLY AND DISCOUNT ALL OF MY ITEMS. TELL ME WHY, TWO DAYS BEFORE BLACK FRIDAY THEY CHANGE THE ENTIRE APP??? NOW THE ORIGINAL PRICE DOESN'T SHOW? ALL OF MY DISCOUNTS I CREATED ARE GONE? I NEED TO START OVER, TWO DAYS BEFORE THE SALE?????? ARE YOU SERIOUS?????

I Had super high hopes for this app but upon installing their "One click install" option, it glitched. my storefront on would sync half of the products. I put in a ticket and am now at the end of my trial and STILL have NO RESOLUTION. I've followed up multiple times and all I keep getting is we'll update the ticket and have someone get back to you... in the meantime, I have an app that I'm testing and it isn't working correctly which is costing me sales. I can see the potential in the app but the customer service does not make it worth it. if you are going through a sale and the app glitches, don't expect speedy resolutions.

worst app ever. It has stucked and now i have in my shop double discounts on my products. i don't recommend it.

The app bugged my Currency Converter App, 4 hours before our Worldwide Black Friday Campaign. Not live support at this moment. They didn't inform that the app is not compatible to this kind of app, and it is really ruining the most important day of the year for our business. I'll update my review if they solve my problem within the next few hours.

extremely slow or unresponsive to questions. would not recommend. as in previous reviews we are having trouble with install and the discount does not display on the screen or in cart.

Unless you have a TON of time do NOT update this app from an earlier version. I would recommend waiting until forced (cross your fingers it won't happen). They will offer a 'free' manual install if you have a customized theme but I don't know about you, but I don't want anyone messing with my theme code (which they don't have any experience with) with no oversight. Overall I'd lump this app in with the general bad IT practices that are far too common with the Shopify community, but that shouldn't give them a pass. UPDATE: I ended up letting them do the modifications on our store after they assured me that they knew what they are doing. Well, once they did the work (totally unannounced) our cart no longer worked (our customer service let me know) so I had to roll it all back. They also left a published test-product sitting around for purchase.

I used this app and it worked great during the free trial. Once I used it for a bigger discount on more products, that's when the issue started. First problem, it turned all my "Out of stock" products in to "Sold Out" even though they had been selected to "Continue Selling When Out of Stock". Second problem, after I deleted the discount to correct the issue, the discounted price still continued to show and products continued to show "Sold Out". I manually changed over 100 products to remove the discounted price, but after a few minutes they all went back to the discounted price. I then tried an Import CVS file of all my products with the correct price, and after a few minutes I had the same discounted price and "Sold Out" appear. When I reached out to customer service, the representative kept blaming other applications in my store on the issue. I hadn't had any issues with the other apps that have been working great for months now. I have used the Shopify platform for 5 years, I have a pretty good idea on how the apps work and how they integrate. This new app triggered a series of problems on my website, and they would not want to admit it. I just wanted to uninstall and reinstall the application to see if the problem could be resolved, but they would avoid answering me on whether I could do that or not, so I am uninstalling. I liked the app before the issues. Hopefully, you won't have my same issue. Good luck.

This app didn't do what I needed for my own store, which is fine as that happens frequently. However, even after deleting the app, it has caused issues in my theme which has completely changed the layout on my collections pages and the way my prices are shown. My website does not load properly and looks unprofessional. I have reached out to their support team a few days ago and have not heard. I would not recommend this app, even if it did what you wanted it to because their customer service is unresponsive.

seriously how long does it take to get this app back up?????????????????????????????????????????????????????????????????????????

I purchased the original Discounts in full and now I'm being forced to upgrade and pay a monthly fee which they said would never happen. Now I'm out my original investment and have nothing to show for it. I'm beyond pissed and no one will even bother to fix the issue.

Customer service is non-existent. Don't install this app unless you're confident that you won't need to use it within the 14 day trial period, and be prepared to have to wait longer than that.

SE POTESSI DAREI -1. HANNO SPACCATO IL MIO NEGOZIO RENDENDOLO INAGIBILE PER 2 GIORNI, PER FORTUNA AVEVO UN TEMA DI PROVA ED HO MESSO ONLINE QUELLO VECCHIO. IL SUPPORTO LENTISSIMO è ARRIVATO DOPO DUE GIORNI CON LAVORAZIONE DI ULTERIORI 4 GIORNI. IMMAGINATE SE NON AVEVO UN TEMA DI PROVA QUANTO LAVORO AVEVO PERSO!! NON ISTALLARE SE NON VUOI DISTRUGGERE IL TUO TEMA.

Unfortunately, automatic install messed our theme and custom installation by app tech support didn't work either.

UPDATE TO MY REVIEW***** Great APP. Nice it was a 1 time payment and now i can use it as often as i want. perfect for creating sales for the holidays. NOW that they have upgraded the app my one time fee is obviously no longer valid. Now it wants to force me to upgrade to a monthly plan. When i contacted BOLD they sent me a link so that i could resume using the software i had already paid for in the past--- this link takes me to a new one time $99 fee. What happened to the one time fee I paid in the beginning? If i try to use the app without upgrading I get an error message and i am locked out. I GUESS A ONE TIME FEE IS only a ONE time fee when they feel like it.

We already paid a yearly fee of $99 in May, now asking me to pay $20/ month on top? Ridiculous! Would like refund please!

Terrible customer service. After deleting the app per their instructions it had still left code on my website. It has now change the way my products display and left some products that never had discounts with multiple prices. I have sent 2 emails, I have also had Shopify help contact them with no reply! WOULD NOT RECOMMEND!

My MAIN issue is that they falsely advertise with images showing the sale countdown clock on homepages - THEY DO NOT OFFER A HOMEPAGE COUNTDOWN CLOCK. Despite Bold showing many images in their blog and sample websites showing it on the homepage. You can only put the clock on ****individual product pages***. Additionally, I've had many issues with this app not working properly - one time the sale wouldn't go down and customer service wanted me to wait 24 hours for me to help, meanwhile my customers were able to take advantage of a sale that was supposed to have ended and I wasn't able to stop it.

I'm sure this app is useful for smaller shops. Unfortunately, we found it to be very inconsistent and unreliable. Support is very slow and there are features that don't work the way they claim. Shops with collections carrying more than 50 products aren't going to have a good time. I was very hopeful when I first found the app but left after the free trial to find a more reliable solution.

The biggest mistake of my e-commerce journey: I installed the Product Discounts App by Bold. I scheduled all my products by collection to be in sale. Some collections had a 10% and some a 15%. I tested the night before with one collection and everything worked. When a price is discounted two things happen: 1. the regular price appears scratched next to the discounted price and 2. a SALE banner appears on the right top corner of the product. When I woke up at 5 am I checked the store and it was a DISASTER, this is what happened: - Some products had more than 15% discount (this was impossible, since 15% was the highest discount that I was offering) - Most products didn’t show the regular price next to the discounted price, only the discounted price - The SALE banner was missing in a lot of products - Products that already were discounted and in a collection I didn’t apply a discount were discounted as well… Bold was manually undoing the job that took me HOURS. Some guy was in my store reverting my work. Someone went into my store, without my permission and started modifying the prices for each product only to show the regular price. Did I ask them to do that? No, I did not! How dare you go into my store and change things around without my consent? I reached out AGAIN to try to understand what was going on, you Bold's customer service confirmed that someone on their team was manually reverting all my sale prices to my regular prices (again: who authorized that?). I revoked Bold’s access to my store and contacted them again to see why there were doing something so senseless, negligent and completely disrespectful, super unprofessional… HOW DARE YOU? Then, I had to go again and start putting half of my store on sale because Bold undid my work without my consent or my permission. At 2pm my nightmare was over. Bold had me going crazy from 5am to 2pm, that’s 7 hours of my life wasted because of an app that doesn’t work, customer service that is incapable of doing what is asked of them and senseless and negligent behaviour. I had to postpone my Black Month sale all because of this… all ruined, all my planing and effort just disappeared. DON'T USE THIS APP OR ANY APP BY BOLD EVER.

They do not know what they are doing. I asked them questions and they say let me send you some literature. Instead of answering the question. I was unhappy with the service during the trial and I deleted it before the trial ended but the sale is still going on, even though I have written to customer service four times in the past 6 days. I get an email they are going to help me but they dont. I am in bold Hell.

If I could less than 1 star I would. I installed the app and that was fine until it came time for the app to be uninstalled. My site was left with lots of left over code with products still displaying with discounted prices. Also, once I tried removing the code now my entire catalog of products is showing as unavailable. So basically I'm losing money every day as I've yet to get a response today after several emails and also after the first person said that my problem would be solved asap. In the meantime this is the second day that my website is non operational. If you're ok with having lots of buggy code left in your site I guess this is the app for you. If not, I'd suggest you move on to another alternative solution.

THIS IS THE WORST APP I HAVE EVER USED - AND THE SERVICE IS TERRIBLE! BE AWARE! I USED THE DISCOUNT TOOL AND IT MESED UP MY PRICING BELOW COST SO I LOST MONEY FOR AN ENTIRE DAY. THE SERVICE REP PROMISED TO FIX THE PROBLEM - AND SEIX HOURS LATER CAME BACK TO ME TELLING THAT I HAD TO MANUALLY CONFIGURE THE 850 AFFECTED PRODUCTS, THE ONLY THING THEY OFFERED AS REMIDY WS 6 MONTHS FREE - WHICH IS A JOKE. I LOST THOUSANDS OF DOLLARS AS A RESULT. ON TOP OF IT ALL - THEY SAID IT WAS MY FAULT. NEVER AGAIN.

DONT USE THIS APP. I strongly recommend you guys DO NOT USE it. It make all products in my website in big DISCOUNT and lose a lot of money. NO CUSTOMER SERVICE. Such a Rubbish app.

If you could rate nil stars then that is what I would have chosen. The App does not work correctly for a large number of discount items. Numerous products did not have the applicable discount applied even though the set-up was correct. This issue was identified on the 30th July and as at 16th August there has been no resolution. The costumer service was even worse. Despite numerous attempts to get an answer and being advised that I will be updated urgently, no feed back was provided. On the third day in a row of email an chatting, I received this response "We have a larger than normal volume right now and everything is taking longer than anticipated" which is a stock standard response. I would not recommend this app for its functionality or the service response to anyone! Very disappointed!

The app has bug that sometimes changes price to 0 after disabling sale added through this app and sometimes sale didn't even removed from products even after disabling the sale through app. Upon reporting the issue the app developer told to keep the issue live to check this clearly doesn't makes any sense. We showed them screenshots but they want to see the live issues. They want us to keep the 0 value products live so they check and in the meantime customers keeps ordering those affected products and there's not way to fix all affected products at once. You've to manually update all products because price information completely removed by this app. If you've thousands of products don't use this app. You'll end up fixing most of the products manually that will consume enough time. Their support is terrible and slow. There's no such term priority in their support activities. Shopify agent told us that bold commerce is working on this issue and when we contacted bold commerce through their chat they said the co-worker will be available next day. Extremely disappointed.

Their install links and instructions are garbage. It shows the app as not installed by a default banner even when it's installed, then once you dismiss it, you realize it's just a marketing banner to get you to pay for the install. The install links don't take you to the actual install page, and then it's spread between different links rather than simple step by step instructions like most other Developers. Jacked up my website and doesn't work, it shows as very simple code copy and pasting, but obviously there's more than it, and since everything is all over the place, who knows if I missed a step. Support says they'll probably get around to helping fix it in 2-3 days. Longest I've ever had to wait for support. Makes me appreciate other developers by far...

Not impressed that you're not able to set a variant sales price. If your store is user friendly and you use variants please be aware that this app will NOT and they REFUSE to make changes to the app in order to set different sales for the different variants. For example, if you have a product that has 2 variants and the second is just a multi-pack and you want to discount that variant and not the individual variant you CANNOT do that. I've paid for this app for over a year with promises of this addition and nothing still.

Removing this app because we can't possibly give BOLD any more of our money. The support has been awful, the apps don't work as they say they do and they don't care about our business.

simply dreadful app, the time settings failed to work, so one of our discounts continued on long than planned. I then tried to disable one discount and it will not turn off, subsequently i've deleted the app and discounts are still live! I've emailed support and heard nothing back, its been over 4 days! We have no choice but to re-list every product which still have the discount present. Avoid this app like the plague.

There is no link to and instructions available how to install the coding. They make you to pay for setting up the app.

Extremely disappointed in the set up at this point. Paid $30 to have them install the code for Clock and sales icon and still not working. Four other apps got disconnected or stopped working after giving them access. App support is trying to get me to make changes now. Would not recommend this app at this time. Was so looking forward to getting this and other bold apps up and running, now I don’t see using any of their apps at all. SMH!!! So much for having them install to save the aggrevation.

discounts haven't been loading all week, minimal support although I've sent maximum tickets and live chat to try and get it sorted my end most of which has been ignored, this is holding up my store and costing me big time!

Suddenly just stopped working altogether. I'm trying to run promotions and the app just keeps loading at the start/stop promotion. Hopefully this gets fixed as it was once a trouble-free app.

Discounts are completely off. I ask for 40% off one, app applies it twice!

This app is so complicated and repeated request to customer service were not answered. This was my first time buying it in full and it was a BIG MISTAKE. There should be an onboarding call or someone to help if you are charging full price upfront. We would love a refund- since it's apparent we never were able to even set up the first discount but our request for a refund was refused. BUYER BEWARE

I got this app to work in tandem with product upset. Product upsell is not working correctly, and I am getting the run around from Bold. I have support tickets that seemingly are ignored. Responses that I do get do not relate to the issue. nobody answers the phone or calls back. Horrible Support services. The worst I have ever seen.

I had this app installed on 2 stores for Black Friday. Had to uninstall it 30 minutes after my sale started as it was not working as it was supposed to. Had been testing them out for about 2 weeks and all the edits I had made on one store, kept copying over to my other store. I thought I was hallucinating. They acknowledged the issue and blamed it on something about L Frame. They said I could only make changes to one store at a time ( I had both stores open in different browser tabs). It was a pain in the butt to do because both stores are exactly the same, just set up for different currencies. I moved ahead anyways and tested and tested and tested to make sure everything looked good. At midnight on Black Friday the app basically crashed. My social media and inbox was a mess with customers complaining that: 1. discounts weren't showing up on product pages. 2. when the discounts did show up, they disappeared by the time customers were ready to check out. For some customers, worked perfectly fine. At the end of it all, it turned into a huge administrative headache that we didn't need and didn't do as well as we'd predicted. We believe that this app is the cause. We historically have just used promo codes for big sales, but wanted to avoid the headache of "I forgot to use the code" and wanted to do sitewide, timed sales. Cleaning up the Bold mess was an even bigger mess that we're STILL dealing with as customers are receiving their credit card statements. A few days later I contacted their support to express my disappointment and asked for a refund, they agreed to do so and said it would be done in 10 days or so. I contacted them again after not seeing the refund, they said to check again Dec 25 (????). As of Jan 5, 2017, I STILL Don't have a refund. Update Jan 6th. Finally received my refund

At first glance I thought it was a good app, however it conflicts with Shopify's own Google shopping app. It creates a double sale that has to be removed by Bold support. They were happy to rectify this until they identified that the cause of the problem is a conflict between the two apps, they have advised me that they will not continue to do so going forward. I have requested my money back however due to the fact I have had this product for 7 months they have declined and stated that they are unable to inform customers of incompatibility's. their app has even with Shopify's own apps. I will avoid using this company in the future.

Don't waste your money with this app. I wish I hadn't. It doesn't work like they say it will and it's nearly impossible to get help once it's paid for and installed. Many of my items were discounted more than I put in, and right now I set the time for a sale to start incorrectly and it will not let me turn it off or change it no matter what I do. NOT HAPPY with this app & strongly suggest that others DO NOT BUY IT!!!!!!!

This app is a disaster! This is Holiday season & this app, instead of working properly, messed up my prices. I activated 30% discount in two collections. The app triggered 30% discounts in three collections, including a duplicate 30%. Thus some of the same products were discounted twice. How horrific! I did switching on & off (wasted several hours) but the error didn't disappear. Given it's the peak season of the year, I'm so pissed off.

very bad search function to find your products. NOT easy to use, too many pop up windows and by far the ability to search for your products is the number one thing you want to use it for and it always can NOT find the products by just typing in a few letters. You have to go through so many clicks and menus for a very simple process. NOT worth the money for the hassles. Plus they are not very good at responding or showing you how to contact them when you have questions. I know it looks good just pay one fee but then you are stuck with the bad product search forever.

Once again, Bold let me down. Set this up to launch Black Friday Deals. Went in to change the dates to launch oat Midnight on Thanksgiving and it every time I would set the date, it would change it to the current date. Then when revising one of the dates and times, it went live and took $20 off every item on our site. Since it is so slow to update, Had to unistall the app to stop the bleeding. Many of our products are MAP priced, so this could have been damaging to our account if had gone unnoticed.

Painfully slow to update the prices. Dashboard and back end system is unnecessarily cluttered and confusing. Feel like an absolute sucker for paying $99.00 for this. I mean it'll do the trick for nixing discount codes, but if you're going to charge $100 bucks it should look like a $100.

CAVEAT EMPTOR, support for this app is mediocre, time consuming, and very frustrating, and I'm really just too busy for this crap. Their communication skills have thus far been very limited, and I don't know if the issue is: a. there is a communication disconnect and they don't understand what I am asking for (although I'm a pretty lucid and a direct communicator) b. they are dense c. they are lazy d. they really have no idea what it's like to run a small business Regardless, I'm regretting buying the app and I wish I'd gone with one of the other apps. Sale Icon and Countdown Timers are not part of the initial app, they have to be added afterward, which might be OK if you are a code-head, but if you're just a regular small business owner you'll have to pay them to install it for you. The price isn't horrible, I was ok with that, except they don't tell your any of this until you've already BOUGHT the app, and then the info is provided in an email. A link is provided in that email to a web page you won't be able to find it any other way, so DO NOT DELETE THAT EMAIL! On the web page it tells you to choose your Sale Icon & Countdown Timer choices, but it doesn't have a button or link illustrating your choices. There is a button at the bottom of the page that says "GET HELP" so I clicked it, thinking it would send me to a reference page, but it just billed me for the service. When the system asked me to Refuse/OK the charge I refused it (as I was nowhere ready to move ahead) and it still registered me for the service. I then emailed them, explaining that I was charged, was not ready to move forward, and was having a hard time finding my choices. They responded, offering to refund the charge and offer the services for free. Several more emails were exchanged, thanking them for the freebie, but I still needed the webpage that illustrates my choices. They kept sending me emails asking me to give them access to my shopify site, and I kept replying that I needed them to send me to the appropriate page with the options. They didn't get back to me over the weekend, despite the fact that I told them time was of the essence, and all I needed was for them to send me a link to the appropriate web page - not rocket science, and not a lot of work. Monday morning they replied with a small, difficult to read screenshot of a the appropriate web page, but no link or http address to the page it originated from. Seriously?! I finally excavated the email I referred to above (the one you should not, under any circumstances, misplace), found the link, and it appeared to be the page the screenshot was referring to. THANK GOD! I finally found the options I was looking for, and then found that they don't have any illustrations of what the different option will look like on your web page. Not super helpful if you don't want your online store to look like a MySpace page. Other Issues: 1. They don't have videos for all of their options. When you click the video button it says they are making one. 2. You can't find answers to all issues on the support page. For example, they don't have any support showing your options for Sale icons or Countdown Timers on the support page. ADDENDUM After I posted this review I received an email from one of the co-owners offering apologies and the following choice bits: "Everyone at the office read it and it's really made us all depressed." "...when I saw him (customer rep) read what you wrote that and called him dense his face just sunk, he feels really bad." "This review has really put everyone in the office into a depressed mood so I wanna do what I can here. It's the meanest review we've ever got, and right before Christmas... :-( " I'm not sure this company is run by adults, definitely not business people. All I want is software that works quickly and easily so I can get on with the work of my business.

Well so much for Black Friday sales. This App is down half of the time and is extremely slow. Half of the items I wanted to put on sale were not on sale. They when I went to change things around today, you could not even access the app -- fatal error is all you get. My sales were 50% lower today than a normal day!!!! HORRIBLE EXPERIENCE!