PageFly ✦ AI Page Builder
by PageFly | AI Landing Page Builder & CRO · launched
View in Shopify App Store ↗Reviews (5853)
I deleted the app after wasting two hours trying to build one page. Support was slow, gave incomplete instructions, and took 5–10 minutes to answer simple questions. Setting up even a basic announcement bar became unnecessarily difficult. I do not recommend this app unless you have an entire week to design one page.
Constant discrepancies between editor and live page. Hours wasted with PageFly Support having them manually correct errors! Avoid.
Developer reply ·
Hi VAN VOTZ®, On behalf of my PageFly team, I'm truly sorry that your experience has been so frustrating. We completely understand how disappointing it is to encounter repeated discrepancies between the editor and your live pages, especially after spending hours working with our support team. Your feedback is a valuable lesson for us, and we'll make sure this concern is shared with our product and technical teams for further investigation and improvement. We would sincerely appreciate the opportunity to regain your trust and provide you with a smoother experience. If you're willing, please reach out to our 24/7 live chat or email support again. We're always here and would be grateful for another chance to help. PageFly | Boo – Customer Success Manager
Shady, shady app, i uninstalled but their tracking code was still injected.
Developer reply ·
Hi Luca Di Raffaello | Pearl Studio I'm Boo, Customer Support Manager at PageFly. First of all, I'm sincerely sorry to hear about your experience and for any inconvenience this may have caused. I came across your feedback and wanted to personally follow up. I'm not entirely sure what happened in your case, so I would really appreciate it if you could share a few more details about the issue. Could you let me know where you noticed the PageFly tracking code was still injected after uninstalling the app? If possible, a screenshot or any additional information would be very helpful. I'll personally investigate this with our technical team to understand exactly what happened and ensure we provide you with a clear explanation or solution. Thank you for taking the time to share your feedback. I look forward to hearing from you and hope we have the opportunity to resolve this for you. Best regards, Boo Customer Support Manager PageFly
Developer reply ·
Dear petmary.com, On behalf of my team, I sincerely apologize that your experience did not meet your expectations. We truly appreciate you taking the time to leave a review, even though no additional details were provided. We understand that a 1-star rating reflects a disappointing experience, and we would genuinely like the opportunity to learn more about what happened. Your feedback is extremely important to us and helps us improve both our product and the support we provide. If you're open to it, please reach out to us via our 24/7 live chat or email. We would be grateful for the chance to better understand your concerns, assist with any issues, and work toward restoring your confidence in our service. Thank you for your time, and we hope to have the opportunity to serve you better in the future. Boo – Customer Success Manager
DO NOT USE THIS APP!! PageFly's free version corrupted my entire store without warning. What happened: After a theme update, PageFly made 100+ unauthorized changes to my store (confirmed by Shopify support). My product descriptions disappeared and were replaced with garbage text. My navigation menu was disfigured with missing categories. Their response: PageFly denied responsibility, claimed they "don't have access" to theme files (contradicted by Shopify's logs), and demanded collaborator access to my store instead of fixing the damage. They refused to provide restoration instructions or compensation. Business impact: Lost sales, damaged customer experience, damaged business reputation, and wasted hours fighting with support instead of running my business. What I learned: This app is a liability. If something breaks, they disappear. Don't let them have access to your store, the damage isn't worth it! Shopify, please hold this app accountable for unilateral changes to merchants' stores.
Developer reply ·
Dear Fashion Scrilla, On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience. After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools. That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience. We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can. Thank you again for your feedback and for being a long-time PageFly user. Boo – Customer Success Manager
Very disappointing experience with PageFly. I do not recommend this app to anyone. I installed the app during the free trial period and canceled/uninstalled it within the trial, yet I still ended up with a pending charge on my Shopify billing. This created unnecessary stress and wasted my time contacting both PageFly and Shopify support to resolve something that should never have happened in the first place. In my opinion, users should be able to safely uninstall an app during the free trial without worrying about unexpected billing issues afterward. Please be careful before using this app.
Developer reply ·
Dear Zeenisa, On behalf of my team, I sincerely apologize for the frustration and concern this billing situation caused. We completely understand how worrying it can be to see a pending charge after uninstalling an app during a trial period. While the charge appeared on Shopify's billing page, our records show that your subscription was activated on May 4 and canceled on May 5 while still within the trial period. The charge remained in a pending status within Shopify's billing system and had not been collected. As soon as we became aware of the issue, our team investigated the case and offered two solutions to ensure you would not incur any cost: either an app credit to offset the pending charge or a full refund if Shopify ultimately processed the payment. Our goal was to make sure you would not lose any money regardless of Shopify's billing outcome. That said, we understand that the experience itself was stressful and required more time and effort than it should have. We sincerely regret that and appreciate you bringing your concerns to our attention. Feedback like yours helps us identify areas where we can improve communication and better guide merchants through Shopify's billing process. Thank you for taking the time to share your experience. If there is anything further we can assist with, please don't hesitate to reach out. We remain committed to helping in any way we can. Boo – Customer Success Manager
The app constantly crashes, and we regularly get internal server errors. At least once every month, we lose access to the PageFly console for half a day or more, which is unacceptable for a business that relies on the website to generate sales. The biggest problem is not only the instability, but also the lack of proper support when something goes wrong. When your store depends on PageFly pages, even a few hours without access can create serious problems, delays, and lost revenue. For a paid Shopify page builder, this level of reliability is simply not good enough. PageFly has good design flexibility when it works, but the constant crashes, server errors, and weak support make it very hard to trust for a serious ecommerce business. I would not recommend PageFly to anyone who needs a stable and dependable page builder for their store.
Developer reply ·
Dear Armodini България, On behalf of my team, I would like to sincerely apologize for the experience you've had with PageFly. We completely understand your frustration regarding the recurring internal server errors, temporary loss of access to the PageFly console, and the impact these issues can have on a business that relies on its website to generate sales. We recognize that reliability and timely support are essential, and we're sorry that your experience has not met those expectations. Your feedback has been shared with both our technical and support teams for further review. We continuously invest in improving platform stability, monitoring, and customer support processes, and feedback like yours helps us identify areas where we need to do better. We genuinely appreciate the time you've spent using PageFly and the opportunity to hear your concerns. If you're open to reconnecting with us, we'd welcome the chance to review your case in greater detail and see how we can improve your experience moving forward. Thank you for taking the time to share your feedback. Boo – Customer Success Manager
I worked with PageFly for about three weeks and cannot recommend the app after this experience. Here is my summary: On the free plan I built two pages, an advertorial and an offer page. Only after upgrading to the $18 plan and publishing, I discovered that the header, footer, announcement bar, and scroll to top icon all appear on landing pages even though the corresponding toggles in the settings are disabled. The app simply does not do what its own settings claim to do. Support responded with CSS snippets I was expected to paste into my theme manually. After several rounds, the support team requested collaborator access to my store and made changes there directly. This fixed the issue for one specific page. Every newly created page exhibits the same bug, and the workaround code has to be added manually each time. That is not a solution, it is a permanent crutch. During my research I discovered that this issue has been already documented. It is not a new bug, it is a known and unresolved condition. When I asked for a timeline on the permanent fix, the answer was only "in a future update." When I announced I would uninstall, support offered me a 30% lifetime discount. Confirmed in writing by a support lead named Dan: "Yes, this discount is lifetime and it will apply to any plan you wish to upgrade to." When I tried to use the discount code, it did not work. Support's response, verbatim: "The pricing and discount feature is currently under internal review, and the discount apply feature is expected to reopen around mid-May. If this feature is important for your business right now, you can still proceed with the upgrade first... Once your billing cycle is completed, please feel free to contact our Support team and share the billing details again." In plain English: pay full price first, contact us again next month, and maybe you will get the discount that was promised to you in writing. That is not a business practice I am willing to trust. What I take away from this experience: • A known core bug that has remained unfixed • Workarounds that require third party access to the store and leave foreign code in the theme permanently • A written discount commitment that cannot be redeemed in practice • Four different support agents in three days, each giving conflicting answers More then three weeks of work lost. Very frustrating.
Developer reply ·
Dear Colinea, On behalf of my team, I sincerely apologize for the frustration and disappointment you experienced throughout your time with PageFly. We understand how discouraging it must have been to invest several weeks building your pages, only to encounter unexpected behavior after publishing and to feel that the solutions provided did not meet your expectations. We also recognize your concerns regarding the landing page settings, the workaround process, communication consistency, and the discount redemption experience. Your feedback has been carefully reviewed and shared with both our Product and Support teams. We take concerns like these seriously because they help us identify areas where we can improve not only the product itself but also how we communicate known limitations, workarounds, feature updates, and promotional offers. Regarding the support experience, we're sorry to hear that the guidance provided across multiple conversations felt inconsistent. Delivering clear and reliable assistance is something we continuously work to improve, and your comments serve as valuable feedback for our team. While we regret that your experience led to this outcome, we genuinely appreciate the time you spent using PageFly and the detailed feedback you shared. Every review helps us better understand where we need to improve for our merchants. Thank you again for taking the time to share your experience. We wish you and your business continued success moving forward. Boo – Customer Success Manager
Uninstall Warning: They give you plenty of warnings on how uninstall will delete what you've created in PageFly. But they fail to note that their cleanup includes taking any page they have ever had record of. So even if you took a page and rebuilt it natively, if it was originated in PageFly, it goes on the uninstall. We exported all the data before uninstalling but the format is incompatible with anything but .pagefly templates. We are rebuilding 100+ pages (again) natively that had one-time been linked to PageFly.
Developer reply ·
Dear Clean Eatz Kitchen, On behalf of my team, I sincerely apologize for the frustration and inconvenience you experienced during the uninstall process. We completely understand how disappointing it must have been to discover that pages you believed had already been rebuilt natively were still affected after uninstalling the app. We can imagine how frustrating it is to face the prospect of rebuilding a large number of pages, especially after investing significant time and effort into your storefront. PageFly's uninstall process is designed to remove content and assets associated with PageFly pages, but we understand that the outcome in your case was not what you expected. Your feedback regarding the uninstall warnings, page ownership visibility, and export format limitations is extremely valuable. We have shared your concerns with our product team for further review as we continue looking for ways to make the migration and uninstall experience clearer and more merchant-friendly. We truly appreciate the time you've spent using PageFly and the feedback you've provided. If there is any opportunity for our team to review your specific case further or assist with any remaining PageFly-related content, please don't hesitate to reach out to us. We would be happy to help in any way we can. Thank you again for sharing your experience. Boo – Customer Success Manager
The app is nightmare! Yes, almost all landing page apps are like this but this ones feel like good idea but sloppy execution. Hope they will improve the app. For example no option to add UGC videos and customer video testimonials
Developer reply ·
Dear Le Noof, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with PageFly has not met your expectations. We understand your frustration regarding the features you were looking for, particularly around UGC videos and customer video testimonials. Feedback like yours is extremely valuable because it helps us better understand where merchants see opportunities for improvement. We've shared your comments with our product team for consideration as we continue to expand and enhance the platform. While we're glad you saw potential in PageFly, we're sorry that the current feature set did not fully support your needs. We truly appreciate the time you've spent using the app and your honest feedback. Thank you again for sharing your experience. Boo – Customer Success Manager
nothing serious. i just want to develop custom,
Developer reply ·
Dear Smile Perfumes, Thank you for taking the time to leave a review. We're sorry to see that your experience with PageFly did not fully meet your expectations. From your feedback, we understand that you were looking for more custom development capabilities, and we regret if our current features or support did not align with your needs. Your feedback is valuable to us and has been shared with our team for consideration as we continue improving the platform. If there are specific customizations or requirements you would like to discuss, we'd be happy to learn more and see how we can assist. Thank you again for your feedback, and we hope to have the opportunity to better support you in the future. Boo – Customer Success Manager
pesima en todos los sentidos , no deja hacer nada personalizar nada , esta como caida la pagina no se , pero que expericiencia tan mala , todas las reseñas de 1 estrella son con toda justificacion , es pesima
Developer reply ·
Hola, Antes que nada, quiero ofrecerte mis más sinceras disculpas por la mala experiencia que has tenido. Lamentamos profundamente que la aplicación no haya cumplido con tus expectativas. Entiendo completamente lo frustrante y molesto que puede ser cuando intentas construir y personalizar tu tienda y encuentras errores, no puedes hacer los cambios que deseas o sientes que el sistema no está funcionando correctamente. Eso realmente genera impotencia — y si yo estuviera en tu lugar, me sentiría igual. Te hemos enviado un correo electrónico y actualmente estamos esperando tu respuesta. También es una lástima que en el pasado no hayamos tenido la oportunidad de ayudarte a través del live chat para revisar y solucionar el problema en el momento en que ocurrió. Si nos das una oportunidad, revisaremos todo cuidadosamente paso a paso para identificar la causa y solucionarlo por completo. Una vez más, te pedimos sinceras disculpas por las molestias ocasionadas y esperamos tener la oportunidad de apoyarte mejor. Kate – Customer Success Manager
installed global code on my site, despite my only having a test page, which then screwed up the pdp and it took 7 hours to figure out that pagefly added random code even when I wasn't using their app!!!!
Developer reply ·
We’re truly sorry for the frustration and disruption this caused you. You’re absolutely right — this should not have happened, and we take full responsibility for the impact on your product pages. Our team has identified the root cause, removed the added global code, and implemented a fix to prevent this from happening again. Please kindly check your store now and let us know if everything is working as expected. We sincerely apologize for the time it took you to track this down. Your feedback is extremely important to us, and it helps us improve both our app and internal checks moving forward. If there’s anything else we can do to assist or verify on your store, we’re here and ready to help. Kate | Customer Success Manager
Terrible very dissatisfied with this app. Uninstalling
Developer reply ·
We’re truly sorry to hear that your experience with PageFly was disappointing. This is not the experience we want any customer to have, and we take your feedback seriously. If there was a specific issue or frustration that led to this decision, we would really appreciate the opportunity to understand it better and see if there’s anything we can do to make things right. Our support team is available 24/7 and always ready to help. Thank you for giving PageFly a try. Should you ever reconsider, we’d be more than happy to assist you again. Kate | Customer Success Manager
I did not have a good experience with this app. Despite all reviews I find the editor to be very hard to work with (I am a technical person and pretty quick in adapting) and when I was done I was seeing weird stuff on the live link. 2 days went by and tech support could not figure out the issue. The chat is also confusing as so many people join and leave so each person has to go back and review everything from the beginning and you have to hope they get it right. I do not recommend this app.
Developer reply ·
Thank you for taking the time to leave us a review! We’re truly sorry for the difficult and frustrating experience you’ve had with PageFly. We completely understand how disappointing it is — especially as someone technical who adapts quickly — to find the editor hard to work with, see unexpected issues on the live site after finishing your design, and then spend two days without a clear resolution from support. We also hear you loud and clear about how confusing and inefficient the chat can feel when agents change frequently and context gets lost. This is far from the smooth, reliable experience we want every merchant to have, and we sincerely regret letting you down. Your detailed feedback is incredibly valuable and has already been shared with our product and support teams so we can improve the editor usability, fix those live-preview inconsistencies, and make our chat support more consistent and effective. We’d genuinely appreciate the opportunity to turn this around for you. If you’re open to it, please jump back into our 24/7 live chat — Our team is always ready to assist, investigate the live-link issues thoroughly, and help get everything working perfectly. Your satisfaction means a lot to us, and we’re here whenever you’re ready. Warm regards, PageFly | Kate – Customer Success Manager
Developer reply ·
Thank you for taking the time to leave us a review! We’re truly sorry for any inconvenience you’ve experienced with PageFly. We understand how frustrating it can be when things don’t work as expected, and we sincerely regret that we let you down. Our team has reached out a few times to better understand the situation and offer our assistance, but we haven’t heard back yet. We’re still here and ready to help whenever you’re available — whether it’s a quick fix, a question, or anything else you need. Your satisfaction means a lot to us, and we’d love the opportunity to make things right. Please feel free to reply here or jump back into live chat/email anytime. We’ll be waiting to support you. PageFly | Kate – Customer Success Manager
Beware of this App. I asked for assistance from their support to create a landing page and afterwards i want to take it down, now my header and footer is disabled and now showing up anymore. The support saying I have to check with the theme developer and they can't do anything about. All the works we have done are now gone because of this freaking app
Developer reply ·
Thank you for taking the time to leave us a review! We’re truly sorry for the inconvenience and frustration you’ve experienced with PageFly. We completely understand how upsetting it is to have your header and footer disappear after working on a landing page — especially when you trusted our support team for help, only to feel like your efforts were lost. We sincerely regret that we let you down and that our guidance at the time wasn’t clear or effective enough. Our team has reached out a few times to better understand the situation and offer our assistance, but we haven’t heard back yet. We’re still here and ready to help whenever you’re available — whether it’s restoring your header and footer, recovering your previous work, walking you through the correct steps, or anything else you need. Your satisfaction means a lot to us, and we’d truly love the opportunity to make things right and regain your trust. Please feel free to reply here or jump back into our 24/7 live chat/email anytime. We’ll be waiting to support you. Warm regards, PageFly | Kate – Customer Success Manager
HOMEPAGE STOPPED WORKING!! MASSIVE IMPACT ON BUSINESS. I don't know how the long issue was happening, but my homepage and some product pages were not loading on some versions on iPhone. This is the THIRD time this year I have had this issue. Other times caught it early, but I suspect this could have been an issue for a few days. Detrimental to business. If I didn't have so many live pages, I would definitely be looking for a new app right now. I was speaking to Miracle, who just ended the chat without a full resolution. which was also rude.
Developer reply ·
Thank you for sharing your feedback. We sincerely apologize for the serious inconvenience caused when your homepage and product pages stopped loading properly. We completely understand how disruptive this can be, especially when it impacts your business. Our development team has reviewed this issue carefully and is working to prevent similar cases from happening again. We also regret that your recent chat with our support agent didn’t end as smoothly as it should have. This has been addressed internally to ensure a better support experience moving forward. We truly appreciate that you decided to stay with PageFly and give us a second chance to serve you. Your trust means a lot to us, and we’ll continue to do our best to ensure your store runs smoothly. At the moment, we’re still waiting for your response so we can assist you further if needed. Best regards, PageFly | Kate – Customer Success Manager
Uninstalled PageFly after spending hours trying to build my page. Doesn't work well with Loox. Several buttons are broken in the app including critical links to documentation to be successful.
Developer reply ·
Thank you for taking the time to share your feedback. We’re truly sorry for the difficulties you faced while building your page and for the inconvenience caused by the issues with Loox integration and broken links in the app. Our development team has reviewed these problems and is working on improvements to ensure a smoother, more stable experience for all users. We really appreciate that you decided to give PageFly another chance — your trust means a lot to us. We’re always here to assist you whenever you’re ready, and we’re still waiting for your response to help you further. Best regards, PageFly | Kate – Customer Success Manager
Unfortunately I need to update my opinion. I have been using this app for quite some time now, but today when I tried to edit my page I was confronted with a popup saying: You need to update the app first and by updating, you grant us access to customers data like name, phone, email. So, right now I dont have access to my store content and cant make any changes without granting pagefly access to very vulnerable data that is not allowed in Europe.
Developer reply ·
Thank you for your kind words! We truly appreciate your support. If you ever need any assistance, we’re always here to help. Kate | CMO at PageFly
The moment you upgrade to the new editor, they delete all your images completely !!!!!!!!!!!!!!! You literarily need to do all the website again. I'll also report them to Shopify. They charge you $100 and F... you up No notice or alert, nothing!!!!!
Developer reply ·
On Behalf of PageFly team, I want to say thank you for your trust, rest assured that we will do continue doing our best to deserve your trust. Salem | PageFly Team
if you want a bunch of junky code, that slows down your site and hinders your SEO. Just best to avoid.
Developer reply ·
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and truly understand your concern regarding site performance and SEO. Our development team has been continuously optimizing PageFly’s code structure to ensure it’s lightweight and aligned with Shopify’s latest performance and SEO standards. From recent updates, PageFly now minimizes extra scripts and improves page speed significantly when used with optimized themes. We really appreciate that you shared your thoughts, as this helps us continue improving both performance and user experience. We’d be happy to review your store setup and provide specific suggestions to enhance loading speed. At the moment, we’re still waiting for your response so we can assist you further. Best regards, PageFly | Kate – Customer Success Manager
Avoid this app. 1: their system has a huge duplication issue that means if you ever take theme backups etc, Pagefly can duplicate every single page created using it. (We ended up with over 3,000 duplicate pages). Their support refuses to acknowledge or attempt to fix this issue. 2: Poor support - we've had to contact them countless times with bugs and they fail to understand common terminology when trying to discuss the problem (e.g. a Shopify Template versus a Pagefly Template) 3: Leaving them is difficult. For some reason their page mapping is incredible strict - if you delete a template in pagefly which is no longer being used (e.g. you made a separate template in Shopify and applied it to a page).... Pagefly will fully delete the page, even though it's no longer anything to do with that page.
Developer reply ·
Thank you for taking the time to share your detailed feedback. We’re very sorry for the difficulties and frustration you faced while using PageFly. Our team has carefully reviewed the duplication and page mapping issues you mentioned and is working to prevent similar cases from happening in the future. We also acknowledge your feedback about communication quality, and we’re continuing to improve our training so our support team can better understand and assist with complex technical topics. We truly value your input — it helps us identify where we can do better. At the moment, we’re still waiting for your response so we can follow up and help resolve these issues for you. Best regards, PageFly | Kate – Customer Success Manager
Dev team only works at GMT +7, so if you are not in a time zone like this will be very hard to handle with any issues.
Developer reply ·
Dear Madicaza representatives, On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team. I have sent you an email about the issue and informed you that the issue was fixed by our Technical team - but I haven't heard back from you yet. Could you please check and confirm with us as this is very important. Regarding the support performance, this is a big lesson for us. I make sure there will be a serious improvement to enhance deeper technical support range, even though we do have Technical team 24/7. We really appreciate your honest feedback here and really hope to have another chance to get back your trust as you are so important to us. There is nothing more important than getting back your satisfaction. We have followed up to you but we haven’t heard back from you yet. As a manager, I felt sad about our team's performance and we take responsibility for this issue from our app and support. We want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. We already contacted you and we hope to hear from you soon. I will be looking forward to hearing back from you Best regards, PageFly | Cookie - Customer Satisfaction Manager
STAY AWAY FROM THIS AS FAR AS POSSIBLE This must be the worst app builder with the worst team of developers. You will set up your pages perfectly, the way you want them to be, then they will start updating the app and all of your websites will start to look different, different spacings, different paddings, things stop working, even though they initially did. They just take their product and introduce errors instead of fixing them. No stability whatsoever, you have to be in a constant fear of your websites remaining the same and things working properly. I have this circular button that takes me to the top of the website, I've tweaked it like 5 times already so that it looks like a circle and not squeezed, 5 times, I've set it 5 times to look like a circle and every single time they've updated something things change. Now my pages have different fonts and spacing on mobile, while a few months ago I checked it was all good and pretty. A few months, you can't just leave your store, because they will destroy your pages. And where's my money for that? My money for lost customers? Are you gonna give it back to me? Shameless. Do not use this unless you want unstable pages. Oh and I didn't mention that the features they introduce along with the bugs are not well thought out and in most pretty inconvenient and annoying, so...
Developer reply ·
Hi There, It's Kate - Customer Success Manager at PageFly, I hope you are having a great day! Thank you for taking the time to share this detailed feedback, and we’re truly sorry to hear about the issues you've experienced with our app. It sounds like our recent updates may have affected the stability of your pages, and we apologize for the frustration this has caused, especially after putting so much time into perfecting your designs. Our team is committed to delivering a reliable app experience, and we’re actively working to address bugs and enhance stability with every update. We understand the impact that these changes have had on your store and customers, and we want to make this right. I’d like to connect you with our development team to resolve these spacing, font, and design inconsistencies, as well as the circular button issue you mentioned. I followed up with you but I haven't heard back from you yet. Please respond when you have time so we can provide you with dedicated assistance and support through any ongoing adjustments. Your feedback is invaluable in helping us improve, and we’re here to ensure your pages look and function exactly as intended. Thank you again for your patience, and we look forward to helping you restore your pages to the way you want them to be. We value your business with PageFly and we look forward to hearing from you soon. Kate - PageFly Customer Success Manager
Had a very rude agent today when I saw that the UI for PageFly was broken yet again. There's no way for me post a screenshot, but the User Interface has broken 3 times where the titles of commands, features all show Database Titles with underscores all over the place. Not sure how they can control this, but I have 3 sites that use PageFly and when you have a support agent insulting you while you're trying to make your site better is not an asset to PageFly.
Developer reply ·
Dear AmericanArtDecor.com representatives, On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team. Right after the issue happened, our Technical Support Leader checked the issue with our System team and fixed it - we are truly happy that you gave us that chance to solve the issue for you. Regarding the support performance, this is a big lesson for us. I make sure there will be a penalty for the support operator and we will continue improving our support training to ensure the whole support team have a good skills in support customers like you. We really appreciate your honest feedback here and really hope to have another chance to get back your trust as you are so important to us. There is nothing more important than getting back your satisfaction. We have followed up to you but we haven’t heard back from you yet. As a manager, I felt sad about our team's performance and we take responsibility for this issue from our app and support. We want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. We already contacted you and we hope to hear from you soon. I will be looking forward to hearing back from you Best regards, PageFly | Cookie - Customer Satisfaction Manager
complicated communication.
Developer reply ·
Dear Terra Portrait Shop LLC representatives, On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team. I has followed up to you but we haven’t heard back from you yet. As a manager, I felt sad about our team's performance and we take responsibility for this issue from our app and support. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. We already contacted you and we hope to hear from you soon so we will together solve the issue. I will be looking forward to hearing back from you Best regards, PageFly | Cookie - Customer Satisfaction Manager
Having to move pages to a new application. With no changes made, pages suddenly have strikethroughs in prices and text about a month ago. No idea how long it was happened on a particular collection page. Now the banner image disappeared and was replaced with a random image.. Support teams have no good explanations on either of these issues that seem to appear absent anyone even logging into Pagefly. The only issue the support team identified was that I shouldn't be using their autosave feature - that the application told me I should turn on. Because auto-saving might be changing my page and loading images that have never appeared? Makes no sense. Bottom lilne, my page falls apart at random times and I can't afford the time to constantly check it to see when this happens. CURRENT REVIEW: Pagefly forced a new release in the middle of a page build with no notice, so the work was lost. Trying to redo the work has been a two day nightmare. The hosting is now through Shopify and the product is so glitchy, what should have taken two hours is in day two of troubleshooting. PRIOR REVIEW: Pagefly has made a huge difference in my ability to design a website exactly the way I want it. There are a few hiccups sometimes with the custom themes, but the support team is super helpful. This app has saved me a lot of "brute force" coding days!
Developer reply ·
Thank you very much for taking the time to share our thoughts! It was a pleasure for me to assist you, and it makes me really glad to know that you're happy with our support. As discussed, please don't hesitate of getting back in touch if you ever need any further assistance. Wish you all the best for your store! :) Lucian - PageFly team
Worst app ever. I paid for and requested service. As a result, many bugs appeared on the site and affected sales. But the developer doesn't try to solve them. ⇒A few days later, I received a message from an agent named Cookie. She was extremely kind and listened more attentively than any other representative I've dealt with. She stayed up late to help resolve a bug, for which I am very grateful. While there may still be various issues that could arise, I have updated my review with expectations for the future. ⇒2023/12/18 The person in charge is always on vacation. There are too few staff available to respond to bugs or when urgent bugs occur. This has affected the store many times. We honestly disclose that we created the theme on Pagefly. I found it less stressful to buy a paid theme.
Developer reply ·
Hi, Thank you for your review and it means a lot to know your feedback. After explaining and discussing with you, I am happy that we together helped you with the issue and improve for your page and you are happy with that. Please do let us know if there is anything we can do to improve your experience with us, we are here for you. Look forward to hearing from you soon! Cookie - PageFly Team
Extremely disappointed with this app. It lacks the basic functionality to select only main product images, instead pulling images for all variants, which massively slows down page speed. Moreover, the support team's insistence on additional charges to rectify their own bug is unacceptable. Not recommended.
Developer reply ·
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. Our team has responded to you but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to hear from you soon so we will together solve the issue. I will be looking forward to hearing back from you Best regards, PageFly | Kate - Customer Success Manager
Not sure why everyone is happy with the customer support. I use Gempages and wanted to switch due to slow loading times at some of their features. Their support was always incredibly helpful and could even deal with coding issues for me. But to fix the loading times I was willing to pay the premium on Pagefly. I installed the app yesterday and wanted to simply copy my already existing page. However, on first preview, there was an error message and a clearly false formatted page. So I messaged the support and asked them to set up the app cause I clearly did something wrong. My first agent took 30 minutes for each response, at times only continuing to work when I asked again, what the progress was and following up with things he needed to continue working. Felt like I had to keep reminding him that I was even there. After almost 2 hours I asked for a different agent because again he forgot about my chat. Long story short, It's been almost 24 hours. The first error was solved after 4 agents and about 15 hours. I now encountered a second issue with a metafield that worked in Gempages but now doesn't work in PageFly. I'm now on agent 8 (Mind you, in the same chat) who just told me to do what I did before agent 7 told me something else. I do have an idea where the errors lie and an experienced agent would have taken max 30 minutes for the first issue and 5 for the other. To summarize: They clearly outsurce their support who have minimal idea about the app or its functions. I've seen their support system due to a bad Loom recording, and they chat with up to 10 people at once. Obviously, things will get lost. I'm back to Gempages.
Developer reply ·
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations. Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention. We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you. We value your business with PageFly, and we are committed to providing you with the best possible service. I look forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
*edited* 2 years later, I cannot recommend against using this platform enough. I needed to remove the app, and it bricked my site. I was then passed around numerous different support reps who ALL insisted I do things that had no relation to my ticket at all. Even had one tell me "we do not support custom code". The only request I made was "please remove all instances of pagefly from my site (THE UNINSTALL option doesn't even come remotely close to doing this). If you are lucky enough to find the video on uninstalling, before you know clicking the uninstall button (because why would you think a button called uninstall would actually do what it's named to do), YOU MIGHT fare slightly better. Absolute nightmare of a product, it used to be bullet proof and customer service use to be outstanding. PageFly provides an UNPARALLELED level of customer service, even with their free version (which is powerful beyond my wildest needs). I 1000000% recommend this add on/app for anyone looking for something well beyond the built in page offerings of shopify.
Developer reply ·
Thank you for giving us the chance to assist you and thank you again for sharing your thoughts, experience using PageFly and PageFly support. I am Glad to know that you are enjoying using our app. Your words provide us Huge encouragement to provide the best Customer Support You will ever see. Feel free to get back to us if you have any questions. Max - PageFly team
Stopped working. Tried contacting support and no response. I’ll update my review if once this is fixed
Developer reply ·
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. Our team has responded to your question email but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app. However, we just provided you with a solution to this issue so we really hope that you can check. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to have more opportunities to assist you. I will be looking forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
Reason for unintall is that my store URL is not visible in google after I added pagefly. Just like the name my store flied out from google. So many files still there even after I uninstalled the app. I want the developers of this app to please remove unnecessary files from my store.
Developer reply ·
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support. We hold ourselves to a high standard, and we regret that we fell short of your expectations. Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention. Due to recent changes in the Shopify review display system, we only received your review after it went through a 24-hour verification process. When we received your feedback, we immediately collaborated with our development team to check the ticket and try to contact you with the hope to fix the issue for you. We take your concerns seriously and are committed to making the necessary improvements. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. I look forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
Please guys - do not use this app. I wanted to love PageFly. That is, until my add to cart button didn't show on the live site. That is, until I asked for help fixing padding and it took them 20 minutes to which they solved nothing and with google I solved it in 2 minutes. You will need support every 5 minutes because of a glitch. You will experience issues with your site. You will continuously run into errors that are the apps fault. I never leave reviews, but after 4 days of continually dealing with this headache of an application I had to. Save yourself.
Developer reply ·
I would like to express my deepest apology for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. I took a lot of time reading your review and the conversations between you and our team to understand the issues. We felt so bad that we could not able to assist you to fix the issues completely at that time. We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future. Please don't hesitate to let us know if you have any questions or need our support. We always hope to have another precious chance to support and assist you in the future. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. PageFly | Kate - Customer Success Manager
Lots of potential, but the platform is riddled with theme compatibility issues and the support was among the worst I've encountered from a Shopify app developer. If you are starting with a new shop, you may find this app offers the customizability you want. But if you rely on an unsupported third-party app for certain functionality, PageFly may not help you get things working.
Developer reply ·
Firstly, I would like to take responsibility for the poor experience you had. I would like to apologize for the issues and the support service you encountered while using PageFly. I spent a lot of time reading your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met your expectation. After this issue, I will enhance our support team by improving our training program to avoid the same issues in the future. We also try to check the integration as you mentioned in the live chat. Your business with PageFly is greatly appreciated. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
péssima atualização recente, dificultando 200% o acesso ao app, tem dias que nem abre pra você ter noção. Se tiver qualquer app semelhante mesmo que inferior a esse, teste ele.
Developer reply ·
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app, especially the new version. We hold ourselves to a high standard, and we regret that we fell short of your expectations. We appreciate you taking the time to bring your concerns to our attention. To prevent similar issues from happening in the future, we are trying to improve our app to avoid the issues when you experience. We take your concerns seriously and are committed to making the necessary improvements. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
Customer support is like talking to a bot. I just want to upgrade my plan and its taken over an hour.
Developer reply ·
We’re truly sorry you had a bad experience and I want to express my sincere apology for everything that made you unhappy with our app and support. Thank you for letting us know about this. Your feedback really helped us to know what we are doing and what we need to improve our app better. For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We did review this bug in our app and we were giving it the highest priority to make sure it won't happen in the future. And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid the unexpected experience in the future for you and other customers. Last but not least, I do hope that we will have more precious opportunities to assist you. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. PageFly | Kate - Customer Success Manager
So there is no easy way to edit a page or import it? Even importing my theme I need to change the file format?
Developer reply ·
Hi SoHa Surf Shop representatives, On behalf of the PageFly Team, I sincerely apologize for any negative experiences you had with our app. It deeply saddens us to know that you have decided to discontinue using our services. We genuinely wish to have the opportunity to address and resolve any concerns you may have. We have reached out to you through various channels, expressing our eagerness to assist you, but unfortunately, we have not received a response from you thus far. We understand that when using our app for the first time can present some challenges, and you had to spend a lot of time with it but from the bottom of my heart, we do want to assist you anytime to fix all issues you had. And along with that, we are committed to continuously improving both our app and support team to meet the demands of our users. Should you choose to give us another chance in the future, we sincerely hope to have the valuable opportunity to assist you. Best regards, PageFly | Kate - Customer Success Manager
What im designing in the APP doesnt reflect whats published live, very frustrarting. and their 24/7 chat doesnt work...so im not getting support.
Developer reply ·
On behalf of the PageFly Team, I am really sorry for everything that made you unhappy with our app. We feel so bad when you left us, really. We really want you to give us a chance to check and support you. I also sent you emails with a desire to assist you and fix the issues you had with our app and explain the live chat issue. This is a lesson for us to improve our app a lot to make it easy to use for all users. From the bottom of our hearts, we do hope that we will have a precious opportunity to assist you. Best regards, PageFly | Kate - Customer Success Manager
The app would stop working after publishing the collections. We upgraded to enterprise support to get the issue resolved and still weren't able to get any help. Support responds, but someone takes a message and passes it on to the dev team, which takes days to respond with anything meaningful on the situation. Test this app before you go live.
Developer reply ·
Hi Vincent, On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. When we received your review, we immediately called you with the desire to send you our apology and want to have a chance to check the issues and fix them all for you but unfortunately, we haven't heard from you till now. I admitted that it’s our fault that not assisting you consistently because our dev team is only able to go online at a specific time range but we do appreciate your patience with us during that days. However, this is a big lesson for me and my team to improve our support quality to avoid the same issue in the future. Regarding the lock issue from a third-party app, we wish that you can get back to us with more details so we can chat or even call and help you out with the problem. We are really looking forward to a second chance! Rest assured that we will keep on improving our app and support team to ensure your best experience with us. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
Downloaded it to make my Thank You page to avoid Reconvert app and your only option within the Pagefly app to build a Thank You page is to use Reconvert app. What a waste of time this was and now I have a slower store. Reconvert charging almost 1% on all sales is like a new tax and I was looking for a way to avoid this.
Developer reply ·
Hi Ilan, On behalf of the PageFly Team, I would like to apologize for everything that made you unsatisfied with our app. We are truly sorry for not being able to help you create a Thank You page as this page type is currently not available with our app. We are still trying our best to contact you in all ways but we haven’t heard from you yet. Thus, if we have another precious chance to assist you in the future, we are grateful for that and will not let you down. Please rest assured that we will keep on improving our app day by day to meet the customers’ expectations. Hope to hear from you soon! Best regards, PageFly | Kate - Customer Success Manager
Used to be pretty good. Howerver, with frequent update, becoming more and more hard to use. Wrong desctructure, wrong style...Always need to refresh after we update the page's structure to see the changed page. It's not a good idea to do the version update before comprehensive testing.
Developer reply ·
On behalf of the PageFly Team, thank you so much for leaving very detailed feedback on your experience of using PageFly as well as your time with our support. I read your review many times and I have noted down all your suggestions and recommendations because your feedback is very precious to us so we can know how we are doing and what we need to improve our app. I also sent you an email to seek the chance to assist you with the feedback you mentioned in your review so I hope that you can kindly check and keep in touch with us. Thank you once again for your review and I am truly looking forward to hearing from you soon. PageFly | Kate - Customer Success Manager
Worst customer service I've ever had attempting to fix an URGENT issue!!!! I have a live landing page where the "purchase" buttons were not working and it's been 72hours + many emails and they haven't even... I don't even know what they are doing... It's a Sh*&%t show. FYI- If you're in the US their help desk with developers to look at your issues are in, I believe in England. You better be up early or up late to get assistance. I'd use shogun or a different builder. Horrible... I'm going to pay a developer to figure out what is wrong then i'm moving off pagefly. F- this... Yes I'm peaved... I'm loosing $$$ and it's like there is no urgency on their end.
Developer reply ·
Hi there, On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and for everything that makes you feel unsatisfied. Thank you for giving us the opportunity to assist you when the issue came and I am so sorry we did not solve the issue at that time. However, I am happy to know that the issue is finally fixed. And I want to let you know that you are our priority and we are always willing to help you when you need us. We are always right here for you, anytime. PageFly | Kate - Customer Success Manager
Layout changes all in a sudden whenever they made updates on their side. Always have new bugs appear from time to time and they will blame all faults on you. Deleted all my SEO works from Shopify side when I delete pages inside Pagefly. Have been around with Pagefly for over a year and I am fed up with all of these problems.
Developer reply ·
I’d like to send you a sincere apology for the unexpected experience you had with our app and support. At that time, PageFly released a new version and it leaded to the loading issue. This was something we didn't expect and certainly a profound lesson for the development team. I spent a lot of time reading your feedback for us on App store and this is a pain as well as a lesson for us to improve our app and support quality. I totally understand your feeling and we will never forget this. This is the reason why every day, we have been working hard and carefully to make sure the app performs well. Once again, I am sorry for everything and I want to let you know that we are always here whenever you need us. Have a nice day! PageFly | Kate - Customer Success Manager
I really want to like this app, as the builder is quite flexible and intuitive. But two things have been absolutely unacceptable, and I'm in search for a replacement app: 1. There have been a number of times when things just spontaneously break or stop working - like images with links, 3rd party subscription integration (which they support, not custom), or basic formatting. Published live pages have had bugs like that pop up a handful of times, and sometimes it's a real issue since they go unnoticed until a customer discovers them. Support is happy to fix them, but even upon request I've never gotten a straight answer about why they happen in the first place. It seems every time the app is updated things across existing pages break... or just randomly. 2. This is the biggy - on more than one occasion support has responded to one of these bug inquires with a "fix" that has broken major components of our site. Most recently they fixed an image link glitch and published the page to the wrong URL, so all links to the page (our primary selling page) went to a 404 error. Whatever code they added also broke the Add to Cart functionality across our entire site, so no customers could add any products to the cart to place orders. Their devs made these changes overnight and published them live, without consulting with me or my team, and obviously without proper QA. We probably lost $1k of order revenue (a lot for our small operation) because of that misstep. I've worked in web and tech for a long time, and I can't believe they would actually publish live code without ensuring the core functionality of the site isn't affected AND without go-ahead from the customer (me). Support is responsive and quick to say sorry, but doesn't ever really address what happened, continuing to say "our devs will look into it" - which at this point is the very last thing I want. Again, the app really is very feature rich and flexible, I had originally chosen it after reviewing several others - but these types of issues have cost us a ton of frustration, time and revenue, and I just can't continue to take that risk.
Developer reply ·
First of all, I want to send you a sincere apology for the bad experience with us. I spent a lot of time reading your review. There’s nothing that keeps me up at night more than thinking about your review because I can feel your feeling at that time. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your expectation. Thanks for taking the time to bring this to our attention. And thank you for staying with us to give us a chance to fix all issues. This really means a lot to all of us. We will definitely improve PageFly and the support team to serve you better. We are always here to assist you when you need us. PageFly | Kate - Customer Success Manager
When you update your theme to Shopify 2.0 all of your pages will be unworking. They can't help anything, even you unpublish all of your pages they will still break your page.
Developer reply ·
I would like to send you our sincere apologies for the issue you had with our app. We feel so sorry for this because we always aim for great experiences for the customers. After we received the review, our Developers did check immediately and fixed the issue. I would like to thank you for giving us the opportunity to assist you. For this issue, we will check and improve our app to avoid this issue in the future. Please let us know if you have any questions or need help, we are always here to help you. PageFly | Kate - Customer Success Manager
Clunky to use and incredibly buggy. Still using it because I can't face moving the entire store to another builder but I soon will. There wasn't a single time I had to update the store I didn't have to get in touch with support because of a bug.
Developer reply ·
Hi there, We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. We are so sorry for the inconvenience and issues you have encountered with our app. But we feel so thankful that we could contact you to be able to assist you to fix all problems. With PageFly, customer satisfaction is always our number one priority and we always try to make this. Once again, we are so sorry for making you unsatisfied with our app, we will try our best to avoid them in the future. Your recommendations and suggestions are always welcome and appreciated. Please let us know if you have any questions or recommendations for us. PageFly | Kate - Customer Success Manager
WARNING! We had a major launch planned for today which included over 100 PageFly custom product pages and a new OS 2.0 Prestige theme within Shopify. Unfortunately, once we went live we found major issues with the switch to the new theme including a lot of our LIVE product pages not having the Product Details section on the Product page. Missing this key part would not allow any customers to order product. Our biggest frustration however centers around the fact the PageFly Dev Team is 12 hours ahead of us (GMT +7) and would not even be able to investigate the matter for a substantial amount of time. Because of this we have had to delay our launch and switch back to our old theme thus losing money as we have had to delay the launch and subsequently sales. We are a US based company and understand not all dev teams are US based. We also understand that for many technical issues the time difference is inconvenient but not a huge issue. However, in our situation when we just went live with a new site and PageFly’s system has caused a multitude of our products to be unsellable I would hope they would have an escalation path that would include dev team members available to help with commerce/sales affecting issues. Unfortunately, they do not. While PageFly has been a great addition for our design efforts and we would suggest PageFly to others, we would also warn others to be aware of their dev team support hours and complications that might cause their business going forward.
Developer reply ·
First of all, I would like to send our sincere apology from the bottom of our hearts to you. We are sorry for all issues you had with our app. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our app. I will recheck and improve the Development team, it's a pity that the dev team does not support you in time. But we are so grateful that we could contact you to have another chance to check your issues. We really want you to know that we will do everything we can to compensate you for your loss. Please let us know via Livechat if you need our assistance. PageFly | Kate - Customer Success Manager
The recent updates PageFly made to their editor are awful. They took away a lot of necessary functionalities. Although their support team are very responsive, the general team lacks a lot of knowledge of their own product. It took them days just to figure out how to make banner images for the slideshow responsive on all screens and even after back and forth with numerous support team members, I still had to figure it out myself.
Developer reply ·
On behalf of the team, I would like to apologize for everything that your bad experience with our app and service. Thank you for staying with us so we can have a chance to support and fix the issues for you. I will train our support team more to make sure they can provide the best service for you. Once again, I would like to send our sincere apology to you and we promise to fix all the bugs as quickly as possible. Please let us know if you need any assistance. We are always here to help you. PageFly | Kate - Customer Success Manager
Stay away from this app - we builded every product page with their system and everything worked well - until they made their intern update. From that moment on everything broke down. Our product pages showed other products, the texts were not longer to be seen, the product images and products suggestions were wrong! We reached out to the customer support and were fobbed off with the regular "we will fix it as soon as possible". If you are a shop owner you know what i am talking about: we were loosing customers, our social ads were linked to the wrong products = so we are loosing money for the last 4 days!
Developer reply ·
Hi, I am so sorry for everything that made you unhappy and unsatisfied with our product and service. I do understand your concern and feeling when the bugs happened and caused issues for your pages. After we received your review, I and our team together checked all and tried to fix the issues. Regarding the support service you mentioned in your review, we are having some new operators who are well-trained. Thank you for giving us more chances to assist you, we will try our best to improve PageFly as well as our support to make you more satisfied. PageFly | Kate - Customer Success Manager
Very little more than what you can do with the basic Shopify page builder and a couple of how-to videos. It's certainly not worth an extra $99 a month to have more than 30 landing pages. The icing on the cake was receiving this spam from them while I was experimenting with the free 1 page version. Needless to say, I'll be uninstalling it... "Hola friend, Are you confused about what plan suits your needs? It’s not that complicated, we made everything simple and easy to understand here: PageFly pricing explanation What happens if I downgrade? I hope this is clear enough. If you still have questions, please feel free to chat with us. All the best, Richard.
Developer reply ·
On behalf of the PageFly team, I would like to thank you for your detailed review. We are so grateful for your feedback in the review so we could know how we are doing and what we need to improve. Regarding what you mentioned about the Platinum plan (which is $99), it doesn’t stop at 30 landing pages. In this Platinum plan, you can create unlimited pages with PageFly for each page type: Home page, product page, collection page, password page, blog page and regular page. Moreover, you will have unlimited saved sections and 50 history versions on this Platinum plan. For more information, you can check here https://help.pagefly.io/manual/pricing-plans I also apologize for our email because it bothered you. We will improve this part, thank you for your feedback. We also improved the follow-up emails and made them better. We did have a really precious lesson after these mistakes. We are always here for you when you need us. PageFly | Kate - Customer Success Manager
The app works and you get what you pay for but their support team has been HORRIBLE. I've been facing an issue with the facebook pixel, probably have already lost THOUSANDS... trying to figure out what the problem is. It seems like it's pagefly code interfering with my theme code but their support team has taken over a WEEK, including multiple back and forths to TELL me to "explain to them what the problem is cause they dont understand it".... For real? How about having a single person stick to a single support ticket and make sure he truly understands the issue and help us solve it? You guys have multiple support people taking a look at my ticket and that doesnt help anyone. Get your stuff together and I will make sure to update this review accordingly, but its incredible the type of support you guys provide. GEEZ....
Developer reply ·
Hi Sergio, We held a meeting and we have come up with many measures to remind and discipline the unprofessional supporters. I am truly sorry because of your unworthy experience with PageFly. I also feel embarrassed and ashamed about being their boss. We also updated the training program for all supporters. Tony is working with you, he is also our CEO. I hope that we can find out the problems. Thank you for your continued trust and using PageFly. Kate - Customer Success Manager
The "trial" only allows you to create one template. So to try out different layouts you have to delete the one you just created. How are we supposed to know if the app will do what we want? Delete our work each time? What a waste!
Developer reply ·
On behalf of the PageFly Team, thank you for taking the time to rate us on the App Store. Currently, PageFly doesn’t have the Trial plan. On all plans, even on the Free plan, you can discover all features and functions of PageFly. We truly hope that you can give us another opportunity to serve you to make your experience better. We are always here when you need us. PageFly | Kate - Customer Success Manager
don't like t your roles...........................................................................................................................................................
Developer reply ·
Thank you for leaving us a review on App Store. I feel so sad that you did not contact us via 24/7 live chat support so we could assist you to better understand the issue you had with our app. I just want to let you know that I and my team are still here, anytime you need, we are always willing to assist you. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. PageFly | Kate - Customer Success Manager
Totally disappointed. Contacted the support several times and explained the problem several times but didnt get an answer or a solution to the problem. I thought this should be an easy page builder but it doesnt seem like it... I would be glad to get some response or help from the support as I relied on this tool for our next product launch..
Developer reply ·
I would like to apologize for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. We are so grateful that you gave us the opportunity to assist you and your satisfaction is our top priority. This is a big lesson for me and our team, we will try our best to avoid these issues in the future. Please let us know if you have any assistance. We are always happy to assist you, anytime you need. PageFly | Kate - Customer Success Manager
Update: Do not ever use this app if your store comes with other plug-in and requires customization. They crash your whole website. After they made amendment, homepage is broken, product details were missing. First thing they will do is to deny deny deny. With poor attitude, talking to me in all capital letters. Horrible experience. We decided to uninstall this app even though the page design already took us weeks to do. It's just a waste of time. We would undo everything we made on Pagefly. - Installed the app, designed several product pages which took me weeks to do it. After publishing the pages, we found that hitting add to cart button does NOT refresh cart content. CS@Pagefly told me it's my theme's problem after a couple of seconds, which the theme we've been using for months already and never ran into any technical problems. Well done. App features are nice but CS quality ruined everything. Consider hiring a more sensible team would help improving on your ratings.
Developer reply ·
On behalf of the PageFly team, I am sorry for everything that has happened and made you unhappy with our app and support. We did check the conversation very carefully and we totally understood your concern and feeling when issues came. Day by day, we have improved the PageFly app and developed more features and tried more solutions to make the app work more smoothly. Along with this, we will train our support team to give them more experience to serve you better. Thank you for all your feedback and we really appreciate it. We are here when you need us, anytime. PageFly | Kate - Customer Success Manager
Horrible customer service and support. Features of the app would lock up and not work, such as simply scrolling in the editor. Rather than fix the problem, I was told by 3 different people to just avoid using those features. Not worth your money.
Developer reply ·
Thank you for leaving a review for us. We really value your opinion and this helps us to know what we are doing and gives us more encouragement to improve PageFly better and better. We are always looking forward to your more suggestions and recommendations and we hope that we can help you anytime you need so feel free to contact us if you have any further questions or need help. PageFly | Kate - Customer Success Manager
Why one star ?? They can refuse to assist you with using their app. That is their app and while they can force you off of it, they can refuse to provide you customer service as that is their decision based on their policies. They are saying they will be contacting Shopify to request that the review you made be removed, as they feel it is unreasonable.
Developer reply ·
At first, you were complaining about the way Shopify charges, blaming all charging problems directly to us, while we just follow Shopify charing policies. At that time, you gave us 1-star review, on which we replied with a detailed answer on the charging situation. You then deleted that review to clean up the base and get back with new false accusation. Yes, we, like Shopify or any other self respecting business, have our TOS and we preserve the right to decline service for users who violates it. But we didn’t do that yet. We didn’t force you out of our app. Yes, if the review is unreasonable, it’s important to bring that to the attention of Shopify to keep the ecosystem healthy. But we didn’t do that yet. We didn’t raise any complains to Shopify. After you removed your first 1-star review, we though the issue was solved and continued to offer you service normally. But obviously, you just set yourself in some kind of "war mode", which we don't want to waste our time on. We will focus our energy on improving product and serving reasonable customers. This review will most likely stay which is ok because we want everybody to know the truth behind this case. Looking at other reviews and our overall score, we strongly believe that customers can make a right judgement about our product and service quality.
After the new update (New editor). Everything become so much worst. a lot of Bug, a lot of restriction. unable to view width and height, Just tons of bug that i cant list out.
Developer reply ·
Hi there, We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. With PageFly, customer satisfaction is always our number one priority and we always try to make this. Since we received your feedback, we have been working to improve PageFly with many new features as well as to make it more user-friendly and smooth. Once again, we are so sorry for making you unsatisfied with our app. Your recommendations and suggestions are always welcome and appreciated. Thank you for staying with us, we will try our best to serve you better. PageFly | Kate - Customer Success Manager
Wow - what happened?! I started using Pagefly about a month ago and was so happy with how easy it was to make pages look about 100x better than the standard Shopify styling. That all changed when they released a ton of updates - NOTHING WORKS ANYMORE. I have changed the SEO for several pages multiple times, only to find it has reverted back to the template text. Font colors won't display correctly (e.g., shows as gray even though I have selected white), despite the editor showing that I have selected the appropriate color. I have had to redo entire complicated sections piece by piece in an attempt to get things to function correctly again. Yes, there is a chat function - however, it takes FOREVER to get a response. Not exactly user friendly. Such a waste of time - I'm looking into other editors and am likely going to make the switch.
Developer reply ·
Hi there, I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied. What you mentioned in the review, I understand and I have to say that sometimes, theme conflict can override PageFly settings so I wish if we have another chance, I and our team really want to assist you. We are always improving our app day by day and wish for another opportunity to support you. PageFly | Kate - Customer Success Manager
I feel like this was a bait and switch. I can't make simple updates to the page I made because now it's a ***PRO*** feature?? Really slick guys. Update. I was on the FREE plan. using one template for one page. Low and behold I'm getting charged $9.95 month now. Delete forever.
Developer reply ·
Hi, I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied and this is a big lesson for us. We have been updating the PageFly app and support to make it work smoothly and developing many new features. I hope that we will have another chance to assist you. PageFly | Kate - Customer Success Manager
I got this app to modify product pages. Could not do it in free. Paid my $10 and tried to modify a product page but the current content does not show. and they offer me a template. Can't see my current content by shopify to modify the pages I want to modify. AND they have $10 just so I could see it won't work.
Developer reply ·
On behalf of the PageFly team, I want to send you the deepest apology for everything that made you unhappy with us. At that time when we receive your review, we were so sad. But your feedback is a huge motivation for us to improve PageFly and support quality. Besides improving our app performance, we also updated the pricing plan to make it more suitable. Once again, I am sorry for everything and want to let you know that we are always here for you and wait for another chance to assist you in the future. PageFly | Kate - Customer Success Manager
Last Update Jun 6: This company has not only developed into a greedy shark, they also try to steal Your money! We are currently fighting the 2nd time with the Shopify Billing department to get back credit for a DOUBLE app charge Seller Smith was trying to steal from us! Its not that they try to legally get more money for nearly same functionality with introducing more expensive plans and cutting the cheaper ones down in accessible functions, they are alos not shy to charge you twice month after month blaming Shopify for their mistakes. We mildly call this criminal negligence! Our Recommendation: Stay away except you are looking for trouble! UPDATE Jan 18: The customer support improved a lot and is Great and helpful. They responded to our problems and to the issues we discovered in the app in a very professional, thorough and prompt way! They spend a lot of time in improving the tool and we are working together closely with them! The editor is powerful and we are impressed over the efforts Seller Smith is taking to stabilize and improve this product. We are looking forward to the new implementations and will update again. At his point of time: 4 stars, but chances are good that it may rise to 5 stars! UPDATE Jan 11: As many others have feared: The formerly FREE full featured Pagefly builder has started to charge now from 2018 on. And don't get fooled - The new Free version is stripped down in functionalities, so formerly feature rich created pages can NOT be edited anymore AND worse of all you are limited to THREE pages only you can create. The support is still bad, our questions about the subscription for the newly created PRO version are still unanswered as well as the problems we have reported earlier through Shopify. The editor is powerful (that's why 2 instead of 1 star) and could be so much more powerful if it would be stable. Unfortunately it is still very shaky and unreliable! (1) It permanently opens new browser windows so will end up having about 20+ in one hour time of work :(( (2) Many changes will not apply until you close the browseer and restart the session (3) In a few days of using Pagefly your Shopify theme gets heavily cluttered and messed with dozens of Pagefly pages (check under Online store -> themes -> edit code). In 12 days we created over 15 pages and none of them got deleted! It took us a full roll-back to an earlier backup theme to get our store back operational again. So using that tool as non-programmer is far from STABLE or UNRISKY. It can use it when you have quite knowledge in HMTL and CSS but without it involves Great Risks to your store theme file!!! *************************************************** After spending 12 hours of trying to create a simple photo page, images with text and custom html I am relatively disappointed! The idea of a working drag and drop editor would be so great, if it would only work! BUT: it does NOT! Specially with image and photos that editor is HUGE problems. You can cvlick on an empty image to fill but it won't take the field, it just always update your first. At random you may end up somewhere ele on yiur page you plan to build and agian you get stuck there. We will gib^ve the support team a fair chance to respond to our 2 foot long error and bug list. Will update as soon the answers are there. But honestly we think that this FREE app is beta beta beta stage!
Developer reply ·
Hi Rainer, On behalf of the PageFly Team, I would like to send you our sincere apology for everything that made you unhappy with us. We feel so sorry for this because we always aim for great experiences for the customers. Thank you for your time with us, we do appreciate that you stay with us so we hope that we will have more chances to assist you better in the future. Please let us know if you have any questions or need help, we are always here to help you. PageFly | Kate - Customer Success Manager
I've now tested this app twice and it just does not perform well. I've mastered plenty of similar apps in the past, but this one just simply does not deliver anything worth using. Thought I'd give it a second try and now after a couple of hours its been deleted for good from our shop. Lets see what else is out there.
Developer reply ·
Hi there, I am so sorry for any inconvenience and issues you had with our app. Since we got your feedback, we have been trying our best to improve PageFly better in performance as well as support quality. We wish we could do better to assist you at that time. Therefore, I and my team always wish that we would have another opportunity to support you. We hope to see you soon. PageFly | Kate - Customer Success Manager
I think im really good at figuring things out, and I wanted to move the landing page I had built in to a simplified version with Pagefly. Dont Do It. The edits don't apply between views (desktop, mobile, tablet) and it's super frustrating.
Developer reply ·
Hi there, We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. We are so sorry for the inconvenience and issues you have encountered with our app. Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user-friendly. With PageFly, customer satisfaction is always our number one priority and we always try to make this. Your recommendations and suggestions are always welcome and appreciated. Please let us know if yo u have any questions or recommendations for us. PageFly | Kate - Customer Success Manager
I spent 3 days building my page and after an update of the software my backend page is completely destroyed and I cannot operate anymore on the page nor do any editing. I hope they will restore my page and I will be able to keep working on it otherwise stay away from this app!
Developer reply ·
Thank you for leaving a detailed review for us. Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user friendly. Our support team is always trying to bring a better experience for customers. If you need our support of PageFly, feel free to let us know via live chat. We are always available for you. PageFly | Kate - Customer Success Manager
I hate to give one star to any app, but this app is just a big waste of time. I needed to create one page....not a home page and not a product page...just one page with some photos and some links. Simple drop drag and apply links. I went with this app because it is free and for my basic needs.....well, I thought it would be fine. I should have listened to the other reviewers. The app does not work. I installed and started to create a page. It is not as simple to work as you may think, but I was determined to get thru it because (after all) its one page. Needless to say I spent a few hours and had to move onto something else. When I tried to re-open to continue work on my one page....I got a distorted version with only a partial view of my page. I hit every button I could find trying to get a full screen. Nothing works. I have a small window with only part of my page visible. I am unable to edit. I contacted support. Even sent 2 screen shots to them. After 24 hours I got a response asking me what type of browser I am using. I answered and thought great.....someone is going to help me. I never heard from them again. My advice STAY AWAY....DON'T DO THIS ONE. Invest your time in an app that works and maybe comes with some app support. Oh, and just in case you are thinking browser issue.....I tried it in Chrome, Explorer, and AOL.....same issue with all of them.
Developer reply ·
Hello, I’d like to send you a sincere apology for the unexpected experience you had with our app and support. I spent a lot of time reading your feedback for us on the App store and this is a pain as well as a lesson for us to improve our app and support quality. I totally understand your feeling and we will never forget this. This is the reason why every day, we have been working hard and carefully to make sure the app performs well. Once again, I am sorry for everything and I want to let you know that we are always here whenever you need us. PageFly | Kate - Customer Success Manager
I tried a number of times to reach out and ask for help with a fairly simple problem, with no response. I'm looking for something else. Documentation is a bit thin.
Developer reply ·
Hi, I would like to send you our sincere apologies for the frustrating experience with us. We apologize that our service did not satisfy your expectations. The very first time of creating and developing was a time when PageFly was still lacking support. Over the years, we have been improving our support service in both quantity and quality. Currently, our support team is available 24/7/365 whenever you need us. Along with this, we also improve our app performance to make it run smoothly. Moreover, we also updated our Help Center and Video tutorials to cover fully almost everything about PageFly. I wish we will have a chance to support you when you are back. PageFly | Kate - Customer Success Manager
