Shop
by Shopify · launched
View in Shopify App Store ↗Reviews (9349)
ZERO STARS !!!! 00000 Shopify’s Shop app is a fraudulent, predatory trap designed to bleed small businesses dry under an underhanded system of pure exploitation. To even get a single impression flowing, they dishonestly extort an outrageous one-third of your total retail value just to participate in their ecosystem. Once you surrender your margins, you are left completely at their mercy because their blacklisted dashboard offers zero transparency—deliberately hiding metrics on impressions and clicks so they can manipulate your traffic in the shadows. They hold absolute, practically criminal discretion over your livelihood, turning your sales on or off at a whim while running a backhanded scheme that pushes direct competitors right onto your own product listings. The nightmare only worsens with their imbecilic, rigged handling of chargebacks, which operates on the verge of outright theft. Because the bank exclusively represents the customer making the claim, merchants stand a zero percent chance of winning from the start. Instead of letting you defend your livelihood, Shopify puts up a flimsy, automated, completely lame defense on your behalf. They maliciously refuse to provide a single text box or tool for you to type a response, submit proof, or explain what actually happened, leaving honest business owners totally voiceless while their hard-earned money is stolen. To cap off this toxic, deceptive ecosystem, the financial penalties are immediate and severe. Before any official decision is even reached by the bank, you are instantly hit with an additional administrative fee on top of losing the entire sale amount. Shopify operates extensively in the dark to pocket your revenue through hidden channels while denying you the basic analytical and dispute tools required for legal and financial accountability. This is a deeply corrupt, non-transparent operation, and every business on Trustpilot and BirdEye needs to be warned about these deceptive and fraudulent practices.
Absolument à éviter si vous ne souhaitez pas publier TOUS vos produits sur Shop. Aucun choix pour limiter/sélectionner lesquels produits apparaissent sur Shop. Une fois live, aucun choix pour supprimer votre profil sur Shop.
A Hi Everyone The Shop/ shopify app was easy to set up, and my products connected successfully. My store is live with 13 products. I have not received any sales through Shop nothing yet, but I hope it will help more customers discover my store, the shopify and shop app constantly has never made me any sales at all 2 years now can only hope the AI constantly repeats itself , when you message support the AI says one thing the person says another I have been complaining about this but there is something wrong with this shop and shopify it’s a money pit how many apps do you have to get, then they send you to pay a for a person 100-300 per hour that they are part of the company .. ?? it’s a little fraudulent to be honest no intention to help.. there is a glitch in there systems
Terrible app. Shopify publishes my online listings to it regardless if I put it as a sales channel or not. This leads to loads of my event tickets being bought up by bots who want event prizing to be posted to them. We dont ship and why would we post event prizing to people who dont take part in the event... 0/10 app forcing use where no consent to list products on it was given. If it's not selected as a sales channel from a product IT SHOULDN'T BE AVAILABLE ON THE SALES CHANNEL. Theres no work around for this. Make the channel optional for products and dont show products not in this sales channel end of.
Why are you not allowing me to advertise on my shop, even though I've registered it for several months?
Why are you not allowing me to advertise on my shop, even though I've registered it for several months?
Why are you not allowing me to advertise on my shop, even though I've registered it for several months?
How many times do I need to eat the cost of an order because Shop Pay autofilled the wrong address. This is a terrible app and having it forcefed down the throats of Shopify users is infuriating. Fuck Shop, Shop Pay and Shopify.
Customers cannot find my store on this app. Plus shoppay tries to force customer into only using it. Shopify need a one-page checkout so that customers can CHOOSE the payment method they want to use. Plus they hold hostage my products reviews. This is a shopify product. Why aren't the product reviews synced to my website? Instead were expected to pay even MORE to have the reviews synced to our website. And this used to be free and we have PAY to get customers to see our product on the shop app. Nothing but greed.
Developer reply ·
Thank you for leaving your review. If you're having trouble with your Shop account I recommend reaching out to our support team here (https://shopify.link/bmyj) so that we can review this with you. In the meantime, this guide (https://shopify.link/qLx8) can help you ensure you've got the Shop sales channel set up correctly so customers can find you on the app. Also, if you're interested in the one-page checkout I recommend entering your email address into the form at the botton of this page (https://shopify.link/zyxB) to be considered for early access. That being said, with the current checkout customers can choose the payment method they want to check out with, even with Shop Pay enabled. -Erin, Shop Support
I was charged & cheated because I didn’t want any campaigns but couldn’t turn it off. High bill of $152. Beware!!!
Even when I try to turn off the Shop promise, it somehow tries to ding me for slow shipping. Shop estimates shipping, I'm not going to be concerned by what you want me to do. This is my business and I'll run it the way I want. Shop, in theory, sounds good but it has unrealistic expectations and I'm tired of trying to fight these. We fulfill and deliver waaaaaaaaaay faster than most e-commerce sites and yet that still is not good enough for Shop. No incentive to use this app.
Developer reply ·
Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the Shop sales channel suddenly appearing in your store admin. You can find more specifics about your store's presence in the Shop app in Shopify's Terms of Service, section 9.6.7 - https://bit.ly/40LPejx . As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin. The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it. You should also have received an email notification of this change in the past month. If you wish, you can opt out of Sell with Shop by following this guide - https://bit.ly/40qHDqX . You can also opt out of Shop Search by referring to this guide - https://bit.ly/3Zu6fhc . If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look. Best wishes, Brian, Shop Support
Shop is informing our customers of "estimated delivery dates" at checkout. In the needlework industry, there is currently an industry wide shortage of materials that has been in effect since November/December of 2025. We can not guarantee these delivery dates to our customers when item may need to be ordered from our vendors and they themselves are experiencing delays of 6 months or more to receive product. There is no option on the Shop app to turn this feature off to stop misinforming customer and we keep receiving calls and emails asking why they haven't received their orders when the delivery date said such & such. This is a horrible feature! Please fix this so we can disable it!
Due to the comment by your CEO I am considering removing my store from SHOP and only using my website on your platform. I want to support Canadian tech were I can.
"SHOP" stole all of my profit on the 5 sales that I was able to get through this app. I read that the cost was $15.00 per new customer, not $15.00 per item they purchased which took way over the amount of profit I would have made. Do not trust this app if you do not have more than $15.00 profit in each item purchased. #Disgraceful! #Terrible app!, #Rip Off
Do not trust this app, it took an automated payment from my very first sale of almost 50%, and i spent a few hours trying to resolve it !
I stopped my campaigns on June 15th, but I'm still getting charged. Your support told me that even when I turn a campaign off, I keep getting charged for the next 7 days or so, even though it's not running anymore. How does that work? If the ads aren't running, why am I still paying? With Meta or TikTok, when I turn my ads off, I'm not charged anymore. Why is it different here? On top of that, if I want to refund a customer, the sales tax that was collected doesn't get refunded to me either. This is an awful app, and the way the ads campaigns are billed makes no sense. Please fix your campaigns and the bill charges, and make it right.
Can't run shop ads in Australia this should be fixed immediately
die rechtlichen Bedingungen werden nicht umgesetzt. Bei der APP ist man abmahngefährdet . Nat. gibt es keinen Support. Die geänderten rechtlichen Richtlinien werden nicht aktualisiert.
I am filing a complaint regarding…Shopify – Unresolved Fraudulent/Harassing Reviews I am filing a complaint regarding Shopify’s handling of repeated, allegedly fraudulent and harassing product reviews left on my store via the Shop channel. A single individual has left multiple reviews that I believe are abusive, retaliatory, and part of a broader pattern of harassment toward my business. I have also received separate direct emails from the same individual over an extended period of time. Due to this ongoing behavior, I have already blocked this customer from interacting with my store. On June 5, 2026, I reported the offending Shop reviews through the official reporting system under the “harassment/bullying” category as instructed by Shopify Support. More than five business days later, the reviews remain publicly visible, and I have not received any resolution, removal decision, or meaningful update. I contacted Shopify Support for assistance and was informed that: The moderation team is the only team that reviews Shop reviews There is no direct escalation channel, supervisor review process, or external contact for urgent or safety-related cases The moderation team may not receive additional context beyond the original report submission No case number, tracking system, or timeline is available for merchants This raises serious concerns about the effectiveness of the review moderation and escalation process, particularly in cases involving alleged harassment and potential abuse of the review system. My key concerns are: There is no meaningful escalation path for urgent cases involving harassment or repeated abuse. There is no transparency or tracking system for submitted review reports. Merchants are unable to confirm whether safety-related context is being properly considered. Support is unable to provide timelines, accountability, or interim protective measures while reviews remain live. As a result, harmful content remains publicly visible on my storefront with no clear mechanism for timely resolution or escalation. Requested Resolution I am requesting the following: Immediate re-review of the reported Shop reviews by an appropriate trust & safety escalation team Removal of reviews that violate Shop’s policies on harassment, abuse, or fraudulent content Confirmation that merchant-submitted harassment/safety context is fully considered in moderation decisions Implementation of a clear escalation path or case review process for merchants reporting abusive or harmful reviews If Shopify is unable to provide escalation or timely resolution for cases involving harassment or potential targeted abuse, I request written confirmation of this limitation.
Shop product eligibility and taxonomy handling needs urgent improvement for merchants selling paintball, airsoft, gel blaster, and foam-blaster-compatible sporting goods. Around the same period Shop moved further into AI/agentic shopping experiences, my store saw roughly a 30% sales drop, while many products were over-classified as prohibited or weapon-adjacent. The issue is not just individual product wording. Shopify’s standardized category system appears to route paintball, airsoft, and gel blaster products into Hunting & Shooting, then Shop eligibility may treat that category, product images, or trigger words as a weapon signal without enough store or product context. Some affected products are not firearms, firearm parts, ammunition, explosives, or combat equipment. They include sporting/recreational items such as paintball air tanks, hoses, regulators, BBs, batteries, paintball marker parts, airsoft internal repair parts, and even parts that can fit foam-launching products like Nerf-style blasters. It is unacceptable to implement this level of automated classification without a clear reclassification path, a dedicated product eligibility appeal process, or meaningful support access. The Get Support path routes back to general Shopify Support, and support appears unable to directly escalate or resolve Shop taxonomy/product eligibility issues beyond submitting feedback. Shop needs a real manual review process, clearer non-firearm categories for paintball/airsoft/gel blaster products, and a way for merchants to correct over-classified products without mislabeling their catalog or removing necessary brand and compatibility information customers rely on.
The ROAS is so absurdly small it's not worth it. I would LOSE money to advertise.
They are using our data including products, descriptions and brand assets, without our explicit permission
A app SHOP está a gerar um problema grave na nossa loja. Os meus clientes estão a receber informação de que as encomendas foram "entregue há duas horas" incorretamente! Mesmo de encomendas não processadas, isto está a gerar-me uma onda de mensagens a questionar de onde se encontram as encomendas. Para além disto, não consigo contactar a app para resolver o problema.
Even if you uninstall the app it will keep featuring your brand and products without having explicitly enabled it. Your store and data remains eligible for marketing campaigns regardless of whether the sales channel is installed in the admin. This is concerning as essentially you lose control of the brand and whole shopping experience offered to customers.
It’s really hard to set up. Instructions are unclear.
Unacceptable data practices and unauthorized marketing! I am extremely frustrated with the Shop app. It has been pulling our data without explicit authorization and using it to trigger unsolicited marketing activities.
I can't turn the app off on my product i sell through affiliate marketing accounts. When will we have tis option. or the option to customize "buy now" buttons to re-direct to a link?
The ad campaigns force you into a certain ROAS target. There is not much flexibility there. Also, the ROAS is not accurate because they count shipping and tax as part of the sale. The ROAS should only count for the actual price of the product. Saying a $11.51 sale achieved 599% ROAS when the actual product was $3.60 and the rest was shipping and tax, is incorrect and deceptive. The $1.92 paid for that sale was over 53% of the actual product price. So, the ROAS was actually 188% on that sale. Also, if someone buys something through the ad campaign, and they then cancel the order, you still pay for the sale in the ad campaign. They won't credit you. It should automatically be credited when that happens, in my opinion. Otherwise, you are opening up the retailer to fraud and extra cost. Imagine selling something and paying $10 for the sale through the campaign and then the order gets cancelled. How many of those before you have to stop using the SHOP campaigns? It's OK if you are trying to get new customers, but be aware of these problems under the hood, problems that should not exist.
All this app does is LIE straight to your face. DO NOT RUN ADS WITH SHOP. They claim that the maximum customer acquisition cost is the maximum sum that will be taken, but it's never dynamic, they will keep taking AS MUCH AS THEY CAN FROM YOU. Advertising with Shop has led us to losses in the triple digits, simply because they claim that the customer acquisition will be the maximum, but they never say it will be a flat fee of what you indicate to all orders.
Won't let us remove our shop from this. We've turned off shop pay specifically to do this, but Shopify just keeps scamming their way into forcing this shop.app onto us even if we don't want it. When you contact support, you only get access to the most useless people who have zero abilities. Shame on you shopify.
Biased app. Don't recommend new seller, even they didn't recognize the store name. Stupid search engine as well. Its not surprising if you have thousands of well optimized products but you don't even find your store.
Caution to retailers outside US. If customer buys your product using their Shop App account, they charge the customer US taxes and remit it immediately! And you have to pay the credit card fees to collect it. BUT if the order is cancelled and refunded for any reason, Shopify refunds the customer but make YOU pay the taxes even with the order cancelled and refunded! Here is the interesting part, if the same US customer shops directly on your Shopify store, they pay no tax! This is all because of a court ruling that Shopify 's shop app store is considered a US seller and must charge US tax. Shop App only benefits Shopify.
Love Shopify - hate Shop app (today, because we are on sale and Shop App decided to auto apply discount codes to customer orders and there is NO WHERE I CAN FIND TO TURN THIS OFF). If we want a customer to be able to use a discount code, we would give it to them. Auto applying internal 100% off codes is cooked. Please change background settings and give us an option to turn OFF auto-apply of discount codes.
Hating Shopify more and more every week. As a small business owner, it took WAY too long to set up, mostly bc built in visual design features aren't available -- even simple ones that competitor squarespace was offering freely years ago. Can't customize certain text or even link things further down the page without getting a web designer to spend hours on it. THEN, I'm now dealing with hidden fees. The billing page says "Next bill in 5 days or when your $200 usd threshold is reached. You have $194 remaining." Which sounds to me like either I owe $200 or I don't... even though I've paid my monthly bill, EVERY MONTH. Currently chatting with a bot to TRY to get an answer, a waste of 30 mins -- but Shopify won't let you talk w an actual human on the phone, so you're at the mercy of chatbots. Overall, the apps are a huge pain to set up, each one does a thing, but not exactly how you need it to.. Don't recommend any of this. In fact, I don't recommend websites at all, or the internet, or supporting any tech company. I hope the billionaire owner of Shopify is reborn as a frog in their next life. I hope all those billions get him that, it's precisely what he deserves for wasting our time & money in the ways I just described.
how is it that we get charged a $15 when you post my merchandise on your Shop app and they try to purchase with a stolen card???
Made a live website version of my store with reviews on Google without my permission.
Be cautious using this app. I was billed for a campaign I never turned on or approved. They turned it on without my permission. I recommend watching your ad activity and charges very closely. I'm very hurt and upset!
We aren't able to turn off the reviews app or integrate it with our website
There campaigns fees are a rip off for small businesses
I feel as if it’s a rip off.I don’t like this shop
i want to try ad for a week and it get set for may 2026 at 15.00 a day so i paying out more them i am make
This APP causes more issues than it is worth. EVERY TIME I fulfil an order (in the UK) SHOP sends my customer a DHL (USA) tracking number to my customer causing so much confusion. The are no settings to prevent this and ZERO support. It's just simply awful.
To bad they double dip into your profits. They allow whatever retailer who is selling your product to be relisted on your own website for a higher price that they markup and you have to pay more fees. Also there is no way to prevent this except no using the app. Someone didn't think this through!!!
So annoying how shopify forces you to use this trash
1) If you click you're having a bad experience with Shop App, it just spins and spins and never takes you anywhere. If you click you're having a good experience, the link to leave a review here opens up immediately. 2) If you have a customer who pays with Shop App and Shop Pay on installment, now Shopify keeps charging the customer monthly installments even after you've put in the cancel the order and refund the customer's money back. That's very bad.
My experience with Shop.app has been extremely disappointing. Their current policies create an environment where fraud and abuse against merchants can happen far too easily. The biggest issue is how the platform handles chargebacks. Customers can place an order, receive the product, keep it, and then file a chargeback with their bank claiming they “never received the item.” In most cases, banks side with the customer, leaving the merchant with a total loss — the product is gone and the money is taken back. Instead of supporting merchants during these fraudulent situations, Shop.app makes things worse. After chargebacks occur — even when the merchant fulfilled orders correctly — Shop.app immediately deactivates the store for six months. This punishment comes on top of the financial loss caused by fraudulent buyers. In practice, it feels like the policies protect scammers more than the merchants who actually keep the platform running. Another major issue is their product rating policy. Even if a merchant’s rating drops slightly, for example from 4 to 3, Shop.app disapproves our products for advertising. There’s no clear explanation or logical business reasoning behind this. The system reacts harshly and automatically, without considering real-life context or merchant history. These decisions directly harm honest sellers. I personally have had inventory sitting for over a year, generating zero sales, because my store was deactivated. The financial impact has been significant, and there is no real support from the platform to resolve the root problem — the fraud. It’s no surprise that Shop.app has many negative reviews on Shopify’s own app store. The merchant community has been raising similar concerns for a long time, but nothing seems to change. Shopify should seriously reconsider allowing a product with policies like these to operate, because the current system pushes merchants away instead of empowering them. My message to fellow merchants: be cautious before listing your products on Shop.app. Until they update their policies to genuinely protect sellers, the risk is simply too high. When enough merchants stop listing, perhaps the platform will finally understand that their policy choices need to change.
They have had my payouts on hold for over a month with no emails or any communication why. The chat reps dont know why and just read scripts to try to get you to wait on communication that never comes. My business is new and holding $2500 is a lot to me. I have rent to pay and materials to buy. Long story short I had to find a 3rd party provider. Hopefully Shop will pay me soon so I can continue to build my business.
Charged without justification and inquired numerous times without explanation. Requested invoice or proof of bill and was never provided. We had to block their attempts to withdrawal from our bank. Requested numerous times to provide account information for the Affirm gateway and no information could be given even though an account was set up in our name meanwhile charges were being accumulated. Help has never been forthcoming and all we have received is the runaround. Our Shop sales channel is suspended and when we finally just gave up and agreed to pay the debt, we still have no information about, they will not collect the payment. HORRIBLE accountability resulting in lost revenue with no hope to rectify the matter. Getting to the point of seeking legal advice in hopes of finally getting access to "our" Affirm account and maybe some form of an invoice. We have been dealing with this for well over a year to no avail.
limited flexibilty, no real cutomization, no way to "own" the relationship with the customer. there app is more of a gereral marketplce we are steering customers away from it
FAKE DATA WITH REPORTS AND THEY SAID THEY ARE NOT ABLE TO COMPENSATE FOR YOUR LOSE DUE TO DECISION YOU TAKE BASED ON THEIR FAKE REPORTS!!!!
it wants $550 per customer. no way in hell we have margins likes those.
This entire experience has been a complete failure of support and a major disappointment. As a seller and boutique owner, I have wasted significant time attempting to use this app. The most frustrating part is the absolute lack of assistance: Shopify Support cannot provide answers (despite creating the product), and the app's support channels offer no resolution. The inability to get clear guidance is unacceptable and renders this application unusable for business owners. This product is a joke, and I strongly advise against using it.
This app is not user friendly. I only can speak with a rep if I have a higher paying plan whis is insane do better. taking people money but, using AI is just lazy and being cheap.
It will double post reviews for products in a bundle even though it's the same product
It may be because this company's corporate office is located in Canada, but if you are in the United States and a merchant, they DO NOT respond to your requests for help. We have been with them for about a year, and it has been one problem after another. They keep taking payment for their services, but WILL NOT respond to chat or support tickets. And forget about talking to them on the phone. That's impossible. Would not recommend this system for your point of sale system.
I wouldn’t say customer service was unresponsive — the support staff did reply and acknowledged the issue. However, it was beyond their scope, so they escalated it. That’s when the waiting began. When you run an online store 24/7, timely resolution is critical. Delays can really disrupt operations.
Disgusting service! I do not recommend! It looks attractive, but they cheat with payments. I set up payments "same day" in this service, but I was deceived twice and made to wait almost 7 days. I had to go back to another financial provider. I repeat, I do not recommend it at all!
I have contacted support for over 6 months and i am still not able to get my account back- they emailed me saying im good to use the account and we are approved but noting has changed in the backend. Everytime i talk to an agent they tell me they will get it fixed in 48 hours, but noting is being done.... I am honestly very surprised that SHOP PAY is this bad with support... its honestly very disappointing...
Shop is an app that promises a lot and delivers next to nothing. The app delivers about 0.1% of monthly sales. Customer support from Shopify is non-existent.
Advertising is a TOTAL RIP OFF!!! I sold 2 items and was charged more than my profit margin from SHOP... I will NEVER Advertise with them again
I rarely give a 1 star review but Shop has been ruining us. We have different shipping options, including "Build a Box" or "Request for shipping quote". These 2 options are free for obvious reasons - as they are just add-on service we provide to our customers. We do not offer "Free Shipping". However Shop was designed in a way that whenever there is the keyword "Free" found under shipping options, it will automatically show "Free Shipping" when customers click on any items in our store. Since the customization settings are way to basic & rigid, we cannot edit to change how this was shown nor hiding it so that customers will not have a false impression that we offer free shipping. Because of this design flaw by Shop / Shopify, we have been receiving order cancellations because customers believed we provide Free Shipping!! This does not only add on to our admin work, it is basically killing us as a small business when all we are trying was to build our brand and gain trust from customers. We have brought this issue to Technical Support. While the agent that helped me was phenomenal, he couldn't help solve the problem as it's beyond his capability as well. If it is not because of this issue, we have no beef with Shop / Shopify. Hope someone is actually reading this and would help us solve this critical issue that's costing our business immensely.
It is actually great to have our store listed on the Shopify marketplace, however it does not show if items are in stock or not. Most of our complaints come from customers who thought items they ordered were in stock - but actually were on backorder - or a pre-order. Shop app does not show that. Shoppers would have to know to ask the AI if it is in stock - or try to direct them to our real website so they can see real stock availability. You cannot edit your Shop store very much either. Just very very basic tweeks. Can't select products you want to appear on your home page. For the developers: The "IT'S BAD" button does not work to submit a review for this app - only the "IT'S GOOD" button works. I wonder why?
No funziona ogni volta che un cliente chiede uno sconto con il primo registro viene un popUp con un codice, quando cerchi il codice la pagina di acquisto se chiude.
The technical support is quite abysmal. God forbid you have some 1-star archived reviews with your partner app (with issues already resolved with customers), they will cause a nightmare that is near-impossible to fix, as Shop will still reflect a negative rating, even once those reviews are permanently deleted. A true nightmare for Shopify's paying merchants. Be warned...
Absolutely raging. My customers addresses are being merged with other postcodes when entering shipping address on this app. I have lost £200 of product being sent to incorrect addresses and my customers are raging. As am I. What you going to do about it? This is bad.
Great app on it's own but comes with the caveat that when customers who have used shop pay before go to checkout in your store, it implements a forced re-direct from your normal checkout page to a shop pay page where EVERY OTHER payment option you have painstakingly implemented for your store is HIDDEN. Literally holding your checkout page to ransom. "As a workaround, a customer prefers to use a different payment method, they will need to check out using an incognito browser OR select the Checkout as a Guest option in the Shop Pay checkout. Additionally, clearing their browser's cookies and cache completely—ideally from "All Time"—might help as well." This was the official reply I received from Shopify if you can believe it, I still can't.
I am deeply disappointed and frustrated with Shopify's lack of effective security measures against fraudulent transactions. Recently, a customer made a purchase from my Shopify store, received the product and service promptly, and then falsely reported the transaction as fraudulent to their bank. Shopify did not flag the transaction as suspicious, and the customer's bank did not block their card either, yet they ruled against me. As a result, not only did I have to return the purchase amount, but I was also charged a $15 investigation fee by the bank. Shockingly, the same customer exploited this vulnerability again just two weeks later, repeating the same fraudulent behavior. Once again, Shopify provided no warning or protection, resulting in another financial loss for me and another unjustified $15 fee. In total, due to Shopify's inadequate security and the bank's oversight, I lost $230 in just one month. My store has been running successfully for seven years, and now I feel completely unprotected and vulnerable. This situation encourages dishonest people to exploit hard-working business owners like myself. I urge Shopify to strengthen their security protocols and protect their merchants from this type of blatant fraud and abuse.
If I could give zero stars, I would. Their latest update is a complete disaster for merchants. I needed to charge tax on top of my prices for the USA, but thanks to their brilliant new system, taxes are now automatically deducted from my prices—completely eating into my margins. I reached out for support 23 days ago. TWENTY-THREE DAYS. Multiple follow-ups, zero meaningful responses. Just a black hole of incompetence. How does a company running an e-commerce platform not prioritize fixing an issue that directly impacts sellers’ revenue? I’m deactivating my shop and moving on. Shopify clearly doesn’t care about its merchants, only their own bottom line.
Hello, I have this message "Shop has noticed your store doesn't meet shopping requirements." And now I can't receive payments. Never had any problem before and now this? Can someone help and tell me what I need to do? I didn't even receive an email. I have no answers and there is nothing I can do on my side. Thank you
We decided to switch to shopify from woocommerce just because of international sale. The platform is not ready to sell to different countries with different languages and different currencies. On top of that the advisors are not experienced, one of them just completely destroyed our store. The good reviews must be from a store owners with one language, one currency. We lost losts of money and time.
Do not use Shopify. Save yourself a bunch of headaches and go with a different company. Top ten worst customer service ever!
