Point of Sale

the latest update on ios won't allow us to scroll down in a cart with multiple products that go below the fold. Impossible to review a long cart before processing it

Overpriced, slow, and not designed for real retail use We have been using Shopify for over 8 years, and switched to Shopify POS Pro 6 months ago for our gallery in Sitges after more than 2.5 years using Square, which worked flawlessly: fast, intuitive, and perfectly adapted to retail operations. The decision to move to Shopify POS was driven by the need to centralize inventory and connect in-store and online sales. On paper, it made sense. In reality, the experience has been consistently frustrating. ⸻ 1. Pricing is completely disconnected from value Shopify offers its core e-commerce platform starting at around €29/month, yet charges €79/month per location for POS Pro just to unlock basic retail features. The standard POS version is simply not usable in a professional context: no proper sales reporting no breakdown by payment method (cash vs card) no staff attribution These are not advanced features. They are the minimum expected in any POS system. ⸻ 2. Slow and inefficient user experience The app feels sluggish in daily use: slow navigation between screens delays when switching between products, cart, and checkout lack of fluidity during busy store moments In retail, speed is critical. This directly impacts customer experience. ⸻ 3. Sales data is not usable in real time sales statistics take a long time to update no reliable real-time view of performance difficult to reconcile daily revenue With Square, everything was instant and clear. Here, it feels delayed and unreliable. ⸻ 4. Reporting limitations (especially without POS Pro) impossible to properly track total revenue in the free version no clear breakdown by payment method confusing tax-inclusive vs tax-exclusive reporting For a physical store, this is a major issue. ⸻ 5. Inventory management from POS is unnecessarily complex Adjusting stock directly from the POS is: not intuitive too many steps not designed for quick retail operations This should be simple and fast. It is neither. ⸻ 6. Missing basic usability features Despite being available on mobile devices: no biometric login (fingerprint / Face ID) for staff no fast user switching for sellers This makes daily use slower and less secure than it should be. ⸻ 7. Not a true retail product Shopify POS feels like an add-on to an e-commerce platform, not a tool built for real-world retail. After years with Square, the difference is clear: Square is fast, retail-first, and reliable Shopify POS is slower, restricted, and overpriced ⸻ When opening our second gallery, we naturally considered rolling out POS Pro there as well. At €79 per month per location for this level of functionality, the answer was a clear no. After 8 years using Shopify, this is particularly disappointing. We adopted Shopify POS to simplify operations, but it is adding friction instead. If this does not improve significantly, it will push us to reconsider our entire reliance on Shopify, including for e-commerce. We value well-designed, fairly priced tools and do not appreciate feeling locked into an ecosystem where essential functionality is either missing or unreasonably priced.

i never see such a death POS i pay last 1 year and i never see this app works always when i check it is death

Since the latest update, the POS app no longer shows the number of items in the cart on tablets. This small detail is actually a critical part of preventing checkout errors for staff, especially during busy periods. This change feels like it shipped without real-world UX testing in a retail environment. If it was intentional, it’s a serious design mistake. If it was accidental, it highlights a lack of QA before release. I strongly recommend restoring this functionality as soon as possible and improving UX testing before future updates. This regression directly impacts checkout accuracy and day-to-day store operations.

Really horrible in term of reporting and session management. They keep removing features. From the REST API, we could have gotten the Device ID information for POS order but they have since removed it from the GraphQL API. Then we had access to the session data in the shopify admin and yet again, this feature was removed. We basically have little help in tracking orders at the POS. Shopify has done little to nothing to support its customers in this regards and frankly seems to be pushing them away to use third party apps.

Absolutely trash. App lags every time you try to login, doesn't find most of my inventory in search and just at the worst time when you have s customer in front of you and maybe more waiting you get flustered and fuck everything up Shopify, this is not fit for purpose sort it or ditch it

Customer service has been extremely disappointing. This app was installed in the PRO version by a developer who has since had their access revoked. We are a production kitchen and do not operate a POS or retail checkout, so this app has never been required or used. Despite this, I’ve only recently discovered that we’ve been paying for the subscription for years. The team can clearly see there has been no usage at all, yet they have refused any form of refund, hiding behind policy rather than exercising discretion. As a small business ourselves, we regularly offer gestures of goodwill to customers when mistakes happen, even when policies technically allow us not to. It’s disappointing to see none of that same understanding or flexibility extended here, especially given the clear lack of use and circumstances surrounding the installation. Very disappointing experience overall.

The update that happened in Spring 2024 made it so slow to process orders. You have to click 9-10 times to get the most basic sale done. Im looking for a better option now

You can have over Millions in sales and over 5 Years.But they can suddenly hold your entire companies payments. Without a good reason. im absolutely shocked they think that any small to medium business would stand for such practice. I immediately switched back to my old POS Also doesn't work on Desktop/Laptop needs to be NEW apple Ipad ( old ones will lag ) . And of course you need to buy theirs ecosystem products otherwise all other products have compatibility issues... shop is great for your website but they CLEARLY missed the mark here.

I came here to read recent reviews because we are still struggling with syncing between our in-store square system and our Shopify website and I keep HOPING Shopify POS systems have improved. By the reviews I read, obviously not. We've tried Shopify POS TWICE and both times it was unreliable. No peripherals - barcode scanner, credit card machine - would remain connected to the iPad so we would have to jump through hoops, WITH CUSTOMERS WAITING IN LINE to reconnect them. Customer support sent us 3 pages of instructions which were insane & STILL didn't fix the problem. HOW CAN SHOPIFY INVENT THE BEST RETAIL SOFTWARE SYSTEM/WEBSITE BUT CAN'T DO POS WORTH A DAMN? So incredibly frustrating.

Disappointing Support & Lack of Flexibility for Small Businesses We purchased the Shopify POS system and hardware solely for a single annual pop-up event, which typically brings in around $900 in sales. Unfortunately, due to a minor oversight when managing multiple new subscriptions for our website, we didn’t realize the POS subscription was still active. The system was used 1 day out of the 365, with the last sale being almost a year ago, yet we were charged over $1,000 during this period of inactivity. When I contacted Shopify to explain the situation and request even a partial refund or credit, I was met with a strict “no refunds” policy, despite their acknowledgment of the minimal usage and the nature of the oversight. Many companies offer goodwill adjustments in such cases to support small businesses — sadly, Shopify did not. While the POS itself works fine for basic transactions, this experience left me feeling that the service is not flexible, empathetic, or supportive when small merchants make an honest mistake. If you’re a seasonal or occasional seller, be very cautious — you won’t find much understanding here if you forget to cancel. looking for a different system for my once a year pop up events

Running a small retail bakery, switched from Square because of their sub-par online product. However, Shopify's POS is really behind. To start, very slow to respond - adding items or discounts to the cart takes forever. With a line of customers waiting, that's no good. Secondly, no modifiers/options (!!!). Customer wants to add toppings to their pizza? forget about it. Third party app for this on the POS are very limited and so slow that it's easier to take order by hand. Also, there are no real tickets. There are drafts, but you cannot print them to attached to orders. No scheduling for order without clunky third party apps, that are even slower. Text and icons are all tiny, especially when adding multiple of the same item there's a little bubble with the number that you can barely see. The "smart grid" presents only 10 tiles at a time (Square fit 25 on the same screen). We keep scrolling up an down as the customers give their orders. For a product that charges $89 a month, this is just embarrassing.

1. The app won't integrate with any other card reader other than their Stripe machine. We spent $500 on their machine only to realise it doesn't accept Eftpos cards, which is New Zealand's most popular debit card. 2. There is no way to process an In-Store pick up through POS. We have customers come into store daily who want to order special items in however there is no way to create an order in POS with a button to notify the customer that their order is ready for collection In-Store. 3. The app does not display product SKU's when searching for items. This makes it very difficult to search for products by SKU as it only displays the Size/Colour etc and often results in our staff selling an incorrect product. 4. There is no way to refund orders to store credit, only a gift voucher which messes with our accounting system. 5. There is no way for our warehouse to "Fulfil" an order on the POS Go device. So when customers come in to collect their order, they have to log in to the desktop version to fulfil an order. I have contacted Shopify multiple times about these issues and they couldn't care less. They keep releasing "Updates" but don't actually include any of the necessary features that people are actually asking for.

The biggest waste of money! Such an expensive devise that does nothing! It goes flat in about 30 minutes and then takes 8 hours to charge. It doesn't even do everything I need. Every time I turn it on it updates for about 30mintues. Its like something from the 80s trying to do the work of things in 2025. TERRIBLE!!!! AVOID!!! Just pay $9 a month for EasyScan!

The advertised POS Terminal with the PRO subscription; turned out to be the now discontinued POS Go with a disabled barcode scanner and Dock...As a hopeful pop-up market vendor working with a catalogging system for efficient turn-around. This was disappointing; - Automated Discounts should 100% be available to LITE users.. It's not any more special than adding a tile to the POS device.. - Cancellations should be more accessible.. I will not be making an international call that will cost more time and money likely to be asked "to return the hardware and call back". The product page for the Terminal need to clearly specify - These devices are upcycled retro-grade hardware. I made a concise decision based on mixed information and was very much under impression I had a functioning POS terminal with alot of features; not a glorified Customer Display Unit. It's my genuine hope that many of these problems can be addressed and that more support for Third Party systems out of preference and commercial flexibility can be added.

Got this app for free as part of Shopify plus. When we downgraded to shopify standard Shopify decided it would be ok to start billing us for it. We've never agreed to any kind of paid plan for this app, but Shopify have been billing us for over 12 months before we'd noticed. They don't want to refund us for an app we never agreed to pay for so I guess we're taking them to court.

Customer care is a joke. Requested to speak with someone over the phone multiple times. Insisted on dealing with issue through chat. absolute joke

If you're running a sizeable retail store, I would not advise against using Shopify POS. We transitioned from a specialized POS provider, which we had successfully used for seven years, only to realize within a week that moving to Shopify POS was a mistake. While Shopify is strong as an e-commerce platform, its POS system has serious limitations that make it unsuitable for established or multi-location retailers. Key Issues: Limited Support: Shopify advertises 24/7 support, but in reality, this is chat-only with slow response times, which can be frustrating when immediate assistance is needed for in-store operations. Nobody to help you out with transitioning from existing to Shopify POS. Weak Reporting and Search Functions: Extracting meaningful reports is a challenge, and the search functionality is cumbersome. This makes basic day-to-day tasks much harder than they should be. Poor CRM and Inventory Management: Customer relationship management and stock tracking are inefficient and often unreliable. Managing inventory across multiple locations is especially problematic, which is a major drawback for any growing retail business. High Maintenance Needs: Due to the above limitations, it seems almost necessary to dedicate an employee solely to troubleshooting and managing issues with the system. In summary, Shopify POS may be adequate for small or single-location stores, but for anyone managing multiple stores or a more complex retail operation, this system is far from optimal. It has potential as a website platform, but for POS, look elsewhere.

IT'S DEFINITELY A POS. Hangs constantly and has way too many bugs. Really terrible and tough to get help. We got the overpriced docking station hoping it would help to have everything connected but it doesn't. Shopify should be embarrassed.

I wish I could leave ZERO stars. Not retail friendly in any way. Constant glitches. We regret ever signing on to Shopify POS. Spare yourself and don’t use this company.

$89 a month for limited "PRO" features is such a waste for small businesses. The most troubling issues amongst a few are: the inability to limit my staff's view of order history. There should be an option to perhaps allow staff to only view at a certain location's order history on the day they're perhaps working, or within a certain time period. Any business owner will understand the concerns that come with staff being able to view the store's ENTIRE order history. There's not option to limit this. Furthermore, I have a traveling company that sells across local markets, to have to pay $89 per market to keep location inventory in sync is just ridiculous. Shopify POS is a ripe off.

I do not recommend POS for France market : - No distinct bank payout per store location - No cash reconciliation - No ZDECAISSE (specific report for France) - Cannot print labels per "supplier order", have to print each individually... The POS idea is good but the product is below standard.

Terrible experience trying to migrate my existing QB data. Don't listen to the sales people that will tell you how simple and automated the process will be. Two months later I'm doing it all myself the hard way. The hardware is all Apple so be ready to replace everything if currently a PC user. It's just like the regular Shopify platform in that several basic and obvious features are lacking and might only be overcome with another app. Want to save a customer cart in POS and later open it to complete the sale on a different pos device? There's an app for that. 1st Update: I am a pro subscriber and know I can save the cart on one POS device, but it's not possible to reopen that cart on a DIFFERENT POS device. 2nd Update 8/21/2024 Shopify POS still sucks. During POS transactions we are creating customers and they are immediately dropped from the sale. I try to add them back to the transaction, but it can't find them. We try creating them again, but get the error message that the email already exists. So the customer exists but can't be found when wanting to add them to the sale??? Shopify support says this is a known issue and to just create the customer first. Previous support gaslit me into thinking this was some unique issue and wanted me to provide VIDEO of it randomly happening. It's not the first time support has run me in circles only to find out that it's actually a known issue.

Pessima app. Non è assolutamente un POS completo, ci sono tantissime lacune e spesso presenta dei bug al checkout. Inoltre è limitato in tutte le sue funzioni. Esperienza terribile non lo consiglio a NESSUNO.

Constant, constant, constant issues. Hardware that must be purchased from them is absorbently priced & not reliable. Even used hardware purchased cheaper is over priced & horrible. Card readers, scanners, printers are only consistent at disconnecting then slow to reconnect---if they even decide to reconnect. So many in person sales have been lost because of this. It's very embarrassing & makes us look unprofessional and ill prepared. After this past week's issues, I'm seriously debating leaving Shopify altogether. And YES, everything is up to date. It would be wonderful if there was a PC version and hard wired hardware. This wifi and bluetooth enabled garbage is extremely unreliable. Shopify has an excellent ecommerce platform, but their POS is very limited as to what can integrate and the hardware is, simply put, junk. I've brought these issues up before with a CSR in a chat, but none of my opinions or experiences have been taken seriously, nor have the issues been resolved. I feel as if I've wasted not just money, but time and valuable customers.

I'm looking for a new POS system. The checkout just hangs, sometimes as you're trying to add a product to cart, other times before loading the payment screen, and at other times when completing the payment. It's awful, even more so since the most recent update. It's also cumbersome to add products to the cart in the first place. POS needs to be quick, and at the moment I'm losing customers because of this awful app. I'm heading into my busy part of the year and I simply cannot rely on this app. If Shopify want to see what a good POS app looks like, then see how Zettle's works - it's head and shoulders above this one. I wanted to be able to run my ecommerce store and POS via the same company, but now it's looking like I'll need to revert to Zettle for POS and keep the store with Shopify. That's more work for me, in terms of adding and syncing inventory, but this app is barely usable. Another minor issue is that, as the checkout is loading, the margin (in actual GBP) pops up quickly. How would a customer feel if they saw that? My life flashes befoe my eyes each time as I try to shield the tablet from them. Seriously, Shopify - do better. in the meantime, I'll decide whether to revert to Zettle or find another provder. Awful, awful, AWFUL app.

The most recent changes have made the checkout process so slow! There is so much unnecessary tapping and lag to check a customer out, and there is zero customization to bypass it. If you are selling in a fast-paced environment, get ready for delays. We bought the 3 POS machines last summer and are now stuck in this ecosystem. This was a huge mistake.

I regret having to leave a negative review for Shopify POS. Our experience has been terrible. We needed a system to consolidate our inventory in one place, and despite the bad reviews, we decided to give it a try anyway. Unfortunately, the negative reviews were right. It's disappointing to see a big company like Shopify unable to fix their POS issues. We've lost numerous sales because their hardware wasn't working properly. Now, the system is completely dead, and according to their support, we have to wait 48 hours for a resolution. TERRIBLE.

There's an issue with the printer on the app, it stops working several times a day, letting my customers waiting for so long without the printed receipt. Cannot know when it work when it stops, I paid for the Shopify Pro, such a scam. If this issue is not solved, I must quit this app and go back to my old system Lightspeed. Many people have the same issue that has been raised from last year but not solved yet. https://community.shopify.com/c/retail-and-point-of-sale/epson-tm-m30ii-bluetooth-printer-very-slow-to-print-a-receipt/m-p/1889791

I have been using the free version for 2 years. Although it wasn't perfect, it did the job. The last couple of months have been terrible, but even worse, the last week or so. Completely unusable. So slow. The time it take to do a product search is way too long and the lagging is terrible. I can honestly say, it is not fit for purpose. Customers are waiting too long. The extra steps to add something to the cart and no more 'save cart' is very disappointing. I would not recommend this app to anyone in it's current state. Side note - When using an IPAD, if you connect a barcode scanner via bluetooth, the keyboard disappears. If you have variables, you still have to go into the product and select it, but you cannot because there is no keyboard.

We do not recommend this app. Recent changes to the app were not implemented with us (shop owners) in mind. It was cumbersome and didn’t work correctly leaving our customers sitting at the counter…waiting…while we tried to ‘correct’ or re-enter their order! It seems the developers are not familiar with how shop owners utilized this app and install upgrades without warning, that do not work correctly and create bad data. Support for this app is sub-standard. It took about 6 weeks for a resolution to one of the issues and then created another. We have been using it for years and it had been pretty good. Currently it barely deserves a one-star.

Shopify sells you this app with certain features, then at a whim, and with no notice to the users, takes away those features and functions. It is routinely changed (with no notice) so that you end up with multiple errors at the check out and constantly have to re-train staff, and re-work all your processes. As an example, the save cart feature (which they still advertise as available) is gone. The 'improvement' is clunky, hard to use, and full of bugs. They removed the one button to search for a client in your system to assign to a sale. They introduced a bug where the cursor jumps in the middle of you typing. They changed the only good thing they had (their search engine) so now it tries to auto correct your spelling, for names! This is just the most recent in a long line of frustrating choices by the devs at Shopify. Their careers page actually shows you they *encourage* their staff to change fast and create chaos. It's literally their value set and culture - to make sure that there is no stable system for users. We actively search for other pos systems routinely, and will continue to search until we find something that is better or Shopify finally listens to its user base and corrects this poorly designed system. We feel trapped and lied to. Go read the user forums before you decide to use this system.

Stuck with unused WisePad3 device. I feel really stuck with the NO solution that Shopify offers me.... I bought this WisePad3 before a fair. I was waiting for a fair to take place and ordered beforehand and then I did not use it and it was a horror to find the info to send it back to. It was a complete quest to even find the return possibilities. The device is unused, not even opened. I hade to go through a long servive procedure before I got the email that I am stuck with this and they advice me to sell it on eBay. Can you believe it? I can not understand the non-flexibel attitude of this big company, working with small online retailers.

Until recently, I would have given this app a 5 star rating. However, the arbitrary removal of the saved cart function to be replaced with draft orders (a different workflow) on the paid plan (US $89 a month) is a bit extreme for a small business. Really they need to reintroduce the feature else will need to look at Square POS again.

This app is basically a rip-off. I switched my plan to lite, but it still charged me $89 per month.

This ap is not for Makers who travel out of their home tax area to do markets. There are other point of sale services that handle toggling taxes on and off in a more efficient and simple manner. While the thought of having synchronized inventory tallies between online and in person sales is appealing, this point of sale ap really doesn't manage the different sales tax collection requirements when you sell in person in a Province that is not your home Province. Glad I realized this before I subscribed to Pro.

I’ve been using the save cart feature on the normal version of POS for a few years now, and while it wasn’t perfect, it did the job. Shopify has now made this a pro feature, but the save cart option doesn’t actually work. I spoke to them about and they stated that they’re still fixing bugs on it. So, I’m paying for a pro feature that doesn’t actually work? You released a new update with the feature being ready? I spoke to someone about going back to the old software while it was being dealt with and they said they would need to get back to me. Well it’s been 7 days and no response.

We have been using the POS system for 5 months now, along with the Wisepad 3. It's a terrible device. Every time customers want to pay, a mandatory update has to be performed, which can only be done if the battery is above 50%. Moreover, an update takes as long as 10 minutes. So, think carefully before purchasing this product with a Wisepad.

I would never recommend shopify to anyone who likes to have good customer service and get their payments in a proper amount of time. We have had nothing but issues with the payments taking 8 days to go to bank, to the connector to quickbooks desktop connecting but putting all of the information in the wrong place. It has been a nightmare. We spend hours on the phone with the customer service people and then they tell that they will have a team email us. The communication is terrible and we have only had this system for less than a month.

Eventhough it is the native app for shopify, it has recurrent connectivity and sincronization issues with barcodes and inventory It is unpractical that only certain hardware is available for use with the app, and that this hardware is unexistent outside certain countries or extremely expensive. It makes no sense that my current computers cant be used, and im forced to use tablets of mobile devices. This issue, next to the associated hardware makes scaling extremely expensive, and opening new venues implies purchasing the expensive and selective associated hardware. Finally subscription costs are expensive, charging 80USd for being able to associate sales with employees. This should be a basic feature of the app, included with the plus 1000USD i pay monthly for shopify

TERRIBLE APP, doesnt work in PC only in expensives equipments

Another Update: still awful and now the only card reader option is the tap & chip which disconnects constantly. Lots of typing in card numbers and restarting ipads going on on top of the horrible POS. Update: Still awful. There is an update just about every day and it is even worse than it was to start with. One year in, and I STILL HATE this POS. Clunky and hard to navigate through those stupid tiles, and no updates to the design at all. UPDATE: This is still a horribly designed POS system. The user experience clearly was not tested in the real world. And now they have changed the inventory management to be even worse. Of course you can always pay them more money to get some of those old very basic features back. SCAM This app used to be great. The new update is TERRIBLE!!! The "lite" version is missing basic every day functions- cant do exchanges anymore, employees cant log in, and they lay out is just bad and confusing. All this is here for now is to squeeze and extra $80 out of you. Real shame. Looking into alternatives to shopify now. Update: Months later and ZERO improvements have been made. Still horrible. Shopify is still ignoring all the negative feedback they are getting. More 1 star reviews than 5 and 4 star reviews combined, haha. Wake up!

Terrible system for retail. While Shopify has an excellent ecommerce platform their POS is lacking many basic features, is very limited as to what can integrate and the hardware is simply junk. Their card readers never stay connected, they never have hardware in stock so be sure to buy 2 of everything when they do have it or you will be forced to do manual card entry at an inflated fee as well as adding time to every card transaction. The worst part is they do not seem to care to make any real updates. Every forced update they send just causes more bugs and more issues. We are currently looking for a new system due to their lack of performance.

Malheureusement la version gratuite est très maigre. Pourtant elle est partie intégrante de l'abonnement (pas gratuit du tout )

Why can't we choose the currency on the POS? I am in Canada but I chose to have my store currency in USD. When I am selling at an event, it does not give me the option to choose Canadian funds. Very frustrating.

I'm sure this app works fine if you're using Shopify Payments, but when you can't they make you do a workaround to mark orders as paid. This also means that you have to enter amounts manually into the pin terminal, and this subsequently creates mistakes and is generally a tedious task.

Changed my pin to log in to Shopify settings, pos, but now I can't get into my pos go. What's going on? It's as if the Shopify settings don't connect to Shopify pos go. The Shopify pos for my iPhone doesn't work either. I log in then it asks me for the location and when I add the location and try to continue nothing happens. The screen doesn't move forward or backward. Left wondering, why am I spending and losing so much money with this company.

we were on the Shopify Plus subscription for a year and cancelled. Shopify Plus comes with the feature of Shopify POS Pro and we did not have this feature prior to being on Shopify Plus. A few months after being cancelled from Shopify Plus, Shopify just decided to activate Shopify POS Pro on three of our stores with NO authorization. I'm trying to run my business not take hours of my time to have you reverse a feature you place on my three stores without our authorization.

Really not designed well, can't use Laptop/PC (which runs Shopify!), scanning items takes too long, with too many 'select' steps, just want to barcode scan and move quickly to get customers through in-store checkout process. Buggy connectivity to Wisepad3 card reader. Merchant fees are higher than using a standalone EFTPOS machine (even after Shopify surcharge). Only reason still have this app is it is a stitch-up for some Stocky app functionality :(

Poor POS app. Researching other options after just a few months. Not physical location friendly. Time consuming to enter orders and can't use a computer for POS.

Do not use this app if: You deal with a lot of customers a day, this will add minutes to every transaction just adding barcoded items to the cart because it doesn't do it automatically once a product is scanned. You have lots of products with variants that you have to rely on checking the SKU a lot because they don't have barcodes, or the differences are not obvious in the title or photo. The SKU and barcode is not visible on the first screen when searching for a product. You have to click on each product variant to see the SKU number. Bummer if you don't pick the right one on the first or second try. ˜ Sadly, I really enjoy stocky so now I'm stuck with POSpro because they don't do them separately and now, I have to pay for another POS app on top of it. Sigh.. Note to the Shopify retail team: I suggest you pop into a couple of stores that use this app and process transactions for half a day at each, you will soon realise how frustrating it is. Also, why is POS not available on a web browser? We all have computers already, why are you forcing people to have to buy another piece of hardware?!

PSA: When you enter in an address to collect sales tax, they do not have the correct tax rate system. I entered my correct address, which on the government website has a 3.5% local sales tax rate, but because Shopify POS is super behind, they use a "Basic System" to determine the tax rate, which is 4% lower than it should have been, leaving ME to pay the remaining taxes out of pocket. I am not sure how this app is even legal if they cant even provide the correct tax rate!

i'm in the shopify app store --- why isn't the the current release number shown, and related release notes?? the app does not always auto update, and we need to know what is current and the related changes.

The app is a bad, forced update after forced update, and all that seems to change is making our ipads unsupported. even worse if you pay shopify more money for their tap and chip reader. They may as well go back to a wired connection to the ipad because they don't seem to know how to use bluetooth technology. Having to restart the app every time the devices sleep isn't an acceptable solution. They've opened up their business to third party apps for everything else they may as well just let third party hardware/software handle this part as well.

The card reader is always asleep. Trying to wake it up by pressing the power button once according to the onscreen message doesnt work. I have to go back or close the app, open it and login into the app again, or check the connection to wifi. Its just so inconsistent. Im thinking of just dropping this POS and move onto Square or Keeping it all on Venmo business and Zelle. You would think Shopify would have this fixed by now since this has been the biggest complaint from all POS users here.

i am using the app , i like it but it needs more improvement like applying multiple discount at once or at least combine discount with other apps . also needs a note app for employee duties .also need tracking each employee sales for collection

Ich habe diese Point of SALE Shopify App in Zusammenhang mit Plentymarkets benutzt nun habe ich ein Riesen Problem dass wir nämlich keine Artikel bestellt und Aufträge in das Plentymarkets ERP System geschrieben. Ich hoffe es gibt bald eine Lösung. Somit ist die Kasse für uns leider unbrauchbar. Schade

Expensive, and doesn't let you to add customize fields on the receipt. Vend POS is cheaper and lets you print anything that you want on the POS receipt. Shopify is getting left behind. Doesn't have a proper Customer Display as well.

The update to the new re-tooled version was a straight up cash grab. The old version allowed you do everything you needed to sell in-store and online. It was a great tool to let the little guy compete. Shopify was doing it right and offering good value for the cost. Public company greed eventually took over and now they overcharge (to the tune of >$1000 year) just to have basic functionality like doing a simple exchange in your physical store. The lite version isn't usable if you can't do something as simple as swap out a size, etc.

I really wish this could be a 5-star review. After decades with our prior in-store POS, we made the switch to Shopify POS so our online store and our in-store systems were on the same platform. While Shopify works great online, Shopify POS is nowhere near ready for prime time for a business like ours (small retailer, thousands of SKUs, many product variants, owners who are analytical about inventory). Issues include but are not limited to - - POS Bluetooth hardware that constantly disconnects - Practically unusable barcode apps. Needed two apps: one for printing from purchase orders and one to print individual labels when needed. The labels look different and the apps were exceedingly difficult to set up and use. - the inventory app, Stocky, only holds inventory data for 90 days. This means you must perpetually pull data into Excel via this app called Matrixify and then run all your analytics for YOY purchase decisions in Excel. What a pain. - Shopify POS support is absolutely inadequate. Extremely hard to get a tech on the phone, and their responses are often emails that just include links to pages in Shopify Help. They cannot log onto your POS and assist with troubleshooting or quickly resolve issues in an emergency. I could go on, but I think you get the point. We entered into working with Shopify POS with our eyes open and a lot of consideration. Ultimately, we invested several thousand dollars in hardware and hundreds of person-hours in data preparation to make this change. In the end, we pulled the plug and returned to our prior POS provider. We simply could not put our business at risk during the holiday season with Shopify POS. It's just not an integrated platform and it's not well supported.

Is it possible to rate this app lower than a one? My card reader arrived 36 hours ago. I attempted to use the card reader for an event. It did not function. Contacted tech support. The app and the reader continued to fail to process credit card transactions. Contacted tech support the same day, transferred to 3 different individuals. Requested a return and refund. They said that they will INVESTIGATE. This is contrary to what is posted on their website. They indicate a product can be returned within 30 DAYS. I REQUESTED A RETURN WITHIN 36 HOURS (after 3 tech support calls) AND THEY HAVE REFUSED THIS REQUEST. The service which accompanies this product is POOR and substandard. If you are a business, SAVE YOURSELF THE EMBARRSAMENT and DO NOT INSTALL THIS APP or the purchase the hardware. I actually had to DECLINE PAYMENT because the app and the hardware failed! Don't do it. I lost income, seek an alternative.

Greedy garbage. No features on purpose because they think that this will surely entice you to pay an exuberant monthly fee. You have to enter credit card numbers manually digit by digit (no camera) because in addition to the subscription fee, the monthly POS fee, AND Shopify dipping into your sales for CC processing... oh, they *JUST HAVE* to also get you on a $29 card reader, an unnecessary piece of hardware shipped by mail. It's like a test to see how far they can go in establishing an abusive relationship. Yuck, yuck yuck. No thanks

I have Shopify for my online business for several years. I decided togo to Omni Channel and migrate our pos to Shopify POs. It has been an awful experience.The onboarding team just email you some links with no follow through. We have spend many hours on support call. The support team are very knowledgeable and helpful. All our bluetooth devices stay connected but the barcode scanner gets disconnected. We have turned off the energy setting to "leave on all the time" to no avail.Shopify support told us to leave the system on 24 hrs a day. This did not solve the problem. every morning you have to connect the scanner from scratch. we even send the brand new scanner for repair and used another new scanner with the same issue.This problem has nothing to do with my bluetooth since the other devices such ac tap/Chip and receipt printer stays connected. The interface between pos and barcode scanner is not stable. I have paid for several months but not able to go live. If I could have returned my hardware I would have not continued. Shopify should do way better with their pos considering the runup on theri stock price.

awful service. Downloaded as per advise from Shopify who hosts our website. 2 weeks later they have removed loads of simple features like daily takings report & asking £89 a month. So the classic is basically useless. Will be looking for a new website provider & pos system that isn't a rip off

I rarely like leaving reviews, but I fear that shopify would need to see these in order to understand how HORRIBLE of an app this is. Why scrap the old version when its 50x better then this one?? At worst just copy square! The workflow here on the app takes longer to checkout. The collections are showing items that are listed or unchecked as POS! Who designed this software? What questions got asked? This has to be the most wasted use of development ever! I love shopify but this has made me order Square POS and will need to explore if there website business can truly fill in gap of functions I so truly love about shopify. But my staff hates the POS version, to even charge is comedy at its best. I think we should be paid for the extra minute or two its going to take to check a customer out. SHOPIFY DO BETTER QUICKLY.. nothing wrong with saying this version of our POS is not what our customers want and hear you.. humbly.

WARNING FOR THOSE WHO ACCEPT INTERAC DEBIT! Shopify has now disabled support for the Moneris External PIN PAD, meaning those Canadian clients who accept INTERAC DEBIT can no longer provide PIN pad access (for entering PIN #s to their clients). PIN#s now have to be entered using the iPad or iPhone device, which in the time of COVID is a health risk, especially if the iPad is behind your counter (bye bye social distance). The only way an INTERAC user can complete their transaction is through the new CHIP and PIN reader, via TAP, but TAP transactions have $100 limits, meaning if you sell anything over $100 (like we do ALL the time), the client cannot pay for it with INTERAC. It is insane that a Canadian founded and Canadian based company, cannot integrate properly with a very popular Canadian payment method??? Added to this, Shopify has taken what used to be an included free feature (POS functionality), and made it an $80 USD paid feature per month, this is insane! And as you can see by all the 1 star reviews, that $80 USD per month is buying you a worse experience! Shopify has lost a lot of high executives over the past few weeks (they have all left), it seems they are losing their way with innovation and user experience as well, a shame to see what was a core strength with Shopify (Shopify POS), turn into what may lead to their downfall.

Shopify is incorrectly charging 3x the correct sales tax rate and refuses to fix it after three weeks. Shopify is fraudulently collecting extra fees.

The new version of this app is terrible and detrimental to business. We used this POS app for our team of sales reps, on the old version of the app our sales flourished, it was easy to use, simple and effective. We now pay for the pro version and our sales team hate it! When adding products from category’s as soon as you click add it takes you back to the homepage, meaning you loose your place in our vast catalogue and have to start again, from the beginning, this is a nightmare when trying to showcase items to a trade customer when time is limited. I really hope Shopify fix the issues with this new app, I see from the other reviews lots of store owners prefer the older version. I can see the potential with this new app, it’s just missing so many basic functions and the flow of the app is not practical for retail use, especially in a busy setting where speed is essential. For us at the moment the monthly cost of this app is not worth the hassle and downturn in business it has caused us, please bring back the old version of the POS app and let us choose which we want to use whilst the issues are fixed on the new version.

The POS app is horrible...and it is extremely overpriced as well. It is obviously not anyone used to, or that have researched what it is like to be on the floor in a retail store. Very limited customization, too much noise in the interface, and lacking must-have functionalities. Not recommended at all.

The latest version of the App is absolute trash. Our staff hate it...completely confusing and time consuming when you have a customer waiting. Bring back the old version!

The most basic functionality required for a serviceable POS system has been removed in the latest version, and is not even available on the Pro plan. Particularly baffling was the decision to remove the ability to create a new product from the POS app. This now has to be done by switching between different apps. When an item doesn't scan and you have a queue of customers waiting, you need to be able to process an ad hoc sale quickly. Shopify's solution is to perform a Custom Sale. Unfortunately, there's no way to allocate a cost to the Custom Sale, either at the time or after the fact, so the system assumes a 100% profit margin. Not good for reporting. If you have a physical shop, steer clear.

The old app was so much better, as a store we find it extremely disappointing that Shopify opted to take away the basic retail features from their free app and turn it into an extremely expensive add on. We are now unable to process basic return/exchange transactions in-store without paying for POS Pro which is more than our Shopify plan costs!! Why are we forced to double our plans for basic POS features .. in the middle of the pandemic no less when brick and mortar retailers are struggling the most. As well, there is no middle ground POS plan like the rest of the shopify plans, POS Lite offers next to nothing and leaves us without much choice. I wouldn't recommend anyone signs up for shopify if they want any sort of POS functions. Fix it!

New update is terrible. Unable to search collections, confusing layout and massively over priced. Shopify please fix! Looking for alternative.

First off is you run Android at all (like most of the world does) don't bother with this absolute trash system. The level of glitches and headache you will incur is on another level. At this point I'm looking to move from Shopify entirely as it's one of the worst at every aspect of E-Commerce or POS.

In the 6 months we have used it It's been fraught with problem s At one stage it failed to recognize All the barcodes in excess of 500 which all had to be replaced Time and time again it won't recognize the barcodes and or you can't search For the item The latest glitch fails to show all the sizes in pos when when they are available online? Which rather defeats the purpose It should at least be free until it works Properly

A core app for any retail except greedy Shopify wants you to pay a very basic feature: exchanges… Yes, you can’t create an exchange with the free version of this application. Another basic feature that they want you to pay for is to put your own logo on receipts. Also, the app won’t sync your products sometimes.

I'm pretty disappointed with Shopify POS since the so called Pos upgrade. In a nutshell I have found nothing to improve my experience with the upgrades. On top of that i'm now paying $90.00 Month more for what I had before. Costs have more than doubled people. I'm feeling shafted by Shopify. Also the live view is a waste of time. I told i have "Live Visitors" but when you click on the map it's impossible to find such a visitor, if there ever was one. I used to love This platform once. Now I'm actively looking for a better option

All the features on the POS PRO (Upper-tier subscription service) are completely unnecessary for the POS system and can be accessed through the Shopify back-end on a laptop or desktop computer. However, Exchanges are completely necessary and are not included in the free version. Wouldn't mind, but you can also only preform an exchange on a transaction once - if a customer tries to exchange an item they've already exchanged they are unable to do so. The price for this subscription should be at best $30 CAD a month. $120 CAD a month is an absolute robbery. Does Shopify not have enough money already?

Really disappointed that Shopify has decided to charge for basic functions like exchanges. We have been customers for 5 years and now have an addition cost of use of £1000 a year. We are now ready to look for alternative less expensive platforms.

Unbelievably disappointed in the new Shopify POS. I have been with Shopify since February this year. Last week we were forced to update and lost the, save cart function and the returns function, unless we paid almost double to have those options available to us. What is wrong with you Shopify!! Your new program stinks. Buyer beware! Look elsewhere for your POS.

simplemente no funciona como debería y pagar $89 por ubicación no es justo, deberían de tener planes mas económicos y mejorar las cosas

If you think you're going to get the same app for an Android as you would with an Apple iOS device, think again. The Android version is just a dumbed down/watered down version of the Shopify mobile app - reduced to just the checkout portion. In other words, you're not really getting a dedicated POS system.

This is absolutely awful! This 'upgrade' has downgraded everything I liked about the shopify POS. Let us switch back to the functional app while you fix this complete travesty. I have lost the ability to track and use our customer loyalty program. It's ridiculous that I have to go do a different page to add a customer to an order. I can't see my products easily. Note that positive reviews seem to all come from before this forced 'upgrade'.

Incredibly disappointed with the new shopify POS system, it has made our lives so much harder. I recently emailed shopify with a list of around 10 things which are worse in the new app, and am yet to hear back. The worst of which is that the new system just doesn't work as quickly as we do, searching for products takes about a second each time for them to pop up whereas before it was immediate. The search function seems much less intelligent now, frequently the product we are searching for is at the bottom of the search list. Layout is also much less efficient. Also very unhappy the tab service is no longer included as part of the POS and we have to pay and extra £70 a month for this. Incredibly frustrating and hoping shopify can fix the major flaws in the new system so we don't have to search for a new provider.

Very disappointing that Shopify would release this update before working out the major flaws in this system. We are in our busiest time of year (when we also have temporary employees working) and we have spent hours trying to figure out our own way of getting around the issues as our phone calls to customer service have revealed that it will probably be a while before most of the issues are fixed. It is EMBARRASSING in front of customers when we cannot even issue a return or it credits them back inadvertantly and we have to ask them to pay again. Not to mention that when you print a "gift receipt"- a whole list of everything the person purchased prints onto the receipt. Who wants someone to know what all they purchased or if they are giving 15 people the same gift. How special does that feel? Very BASIC procedures are no longer possible. You cannot start a return unless you find the original order in the system- which doesn't work when someone is bringing back a gift. This new PRO POS is eating away at our productivity. We have had more calls into the support line in the last 2 weeks than the whole time we have used shopify. The home screen is nothing like the previous version where you could "see" your store and you basically do not have a menu driven system. Very poor decision on Shopify's part to launch this prematurely. We are disappointed as shopify charges alot of money for subscriptions, fees, and credit card processing.

Greed is an ugly trait. Looks like Shopify is not satisfied with the thousands we give them already, now to save a cart in store we should pay them another $89USD per month! Not cool

Absolute garbage. The new PRO POS is absolute garbage. We've been with Shopify for over 5 years and we now have to pay an additional $89US / month for something that is so much WORSE than what you had before. The search function doesn't work half the time. Products appear and don't appear seemingly on a whim. The screen and colours are so dark - but of course our iPad is too old to update to the new needed ios13 to change the background. Have you partnered with Apple? I would not recommend this app and I will be looking for something else that actually works for us.

Shopify PRO has been the worst update I have seen for any product. Important features like Add/Remove funds in the cash reguster has stopped working. Paying extra money to get something worse. Pathetic

Could not be less happy with the new Shopify POS Pro. Paying an additional $89 a month for features that have been available to us for years is ridiculous. The dark theme is terrible with no option to change the colour, products load slowly and in line rather than in a grid, again slower to find what you're after, we preferred icons for payments methods as it was quicker and easier rather than reading down a list, taking partial payments is not intuitive, rather than a simple button on your first payment method. Not worth the money at all. We will be seeking a new POS from another supplier shortly.

I am disappointed I will now have to pay for features I do not use just to keep the few I do use. Here is a feature I need that is currently not available on PRO but should be. I cannot partially fulfill an order for in-store pick up. I can if the items are being shipped, but not if the customer is local. If a customer pre orders a holiday item plus adds in stock items to their cart, I cannot fill only the in-stock items and leave the holiday item as partially filled like you can when an item ships. I am sad Shopify is making the change during our busy season. Please wait until February when retail is slower. I really cannot absorb the additional fees this year. Your timing could be better. Updated 11/1/20: The new POS Lite is too limitting but POS pro is too much for my little shop. I occasionally need to exchange an item for a customer, ship to customers who are in quarantine, and use Stocky. I do not need the other features and do want to pay for them. Now I need to look at dropping the apps I use to make up for the difference. Do you have a free label making app? I love Lucky Orange, but they may get bumped. Your timing is horrible. Now I need to look around for another POS.

I used PRO during the trial for the first few months, switched to classic which was simple and did everything I needed it to do. Now the lite feature is useless as I can't create just POS accounts without paying for their service. Don't need to fulfill or create orders or anything special, just checkout customers and have inventory and revenue show up in our Shopify system. Basically now to make it usable you need to pay the monthly fee, per each location, to use it as a register. The old was better because you could pull up a collection of products and add from it. In this upgrade version each time you open a collection and add an item, you get taken back to the main screen, so you have to keep opening and adding it. If people want new features and want to pay for them, that is fine for both parties. However taking away POS only accounts, custom receipts, and other options previously available and putting them behind a paywall is not innovative or helpful in anyway.

I'm disappointed we're having to switch over to a paid POS system just to retain the existing functionality offered with the previous App. It wouldn't be so bad if we were getting more value out of it but, none of the features they've introduced are particularly useful in a retail setting. I would happily trade in the ability to customize my home screen for the ability to process refunds in a practical manner. I hesitate to say but, it even appears that we will be losing value from the time it's going to take to parse out all of the nuanced differences and retrain my staff. Navigation in general is not intuitive for users of the previous app. The verbiage has for the most part completely changed and is not in-line with the standards set by other POS systems. The cashout is confusing. All in all, it seems like a product designed by software engineers for software engineers and not retail salespeople. If you are in a situation where you do not need to rely on the Shopify POS for inventory management I would not recommend it. As of 10/17/2020 - Back with more observations... The product search is indexed is completely differently from the previous POS and the shopify online store App. For example: Searching for a popular product we sell called "Delice" now pulls up search results for every single item on our online store with the word "delicate" in the description. For most use cases this sort of thing is probably pretty edge but we have hundreds of SKUs and delicate is a pretty common adjective in the wine/fine food industry. There is also a relatively significant delay in applying tax to the total cost of sales which is leading to a lot of cash out errors during peak periods. Also note none of your configuration from the previous version of the app (such as payment method settings) will carry over. Between the new monthly cost and the time I'm spending retraining/figuring out how to make this version of the POS function at the same level of efficiency as the previous one I'm definitely losing money. Downgrading my review to 1 star. Will be switching as soon as I figure out how to manage my inventory without it.

We had POS classic system for years which suited our business perfectly. I recently switched to the POS Pro Trial due to Classic being obsolete soon so I could re-train my staff now Shopify want $89/ month / terminal. WTF I have 4 stores that will cost me a fortune. If they charged $89/ month ONLY I would have signed up but at $356/month US to AUD it's $496/month sorry but absolutely no way. Now I have reverted back to POS Lite and this thing now is totally inadequate for my business they basically ripped all the features out of POS Classic and put it into POS Pro just so you have to pay for it now. Exchange button GONE, Save the cart GONE. Staff Permissions GONE. Sorry Shopify you screwed up a very good product just to make more revenue out of small businesses. Unless you revert back I will be serching for a new POS system ASAP.

Having hard time to reaching out to support team. So many problems with this new POS system, this is just a few of them which are, 1.when we scan the barcode on item, most of times its count as 2 quantity so need to fix quantity all the time. 2. Asking web site adress and password so often, and you need store owner phone number to received one-time password which is not gonna be able to log in without that password. If the owner of store is away, you cant even activate POS. 3. Hard to get support, that is one of reason I needed to leave bad feed back here with little hope to be fixed. This is 7th message to them and got never responded even once. 4. when you review with 1 star, this message keep pops up to bother you. "Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app." Isnt this long enough to explain?? Can you at least reach us even once?? So stressfull but keeps on charge $100 plus every month. 5. New POS does not accept 2 payment method in one purchase. Some customers are payng Cash and Credit Card so this is very inconvinient. I hope you fix all the problem before charge. Thank you !

We have used the classic version for several years, it's OK because it was included in the package we use, but does lack features you consider fairly standard in POS, such as better customer account tracking, recalculating transactions after returns, exchanges. The new version promises a lot of things that are of no real benefit to physical retail, doesn't address any of the missing functionality, is VERY VERY glitchy, and is now going to cost more. Simple tasks such as scanning products into the sale are now operations that take 3,4 or 5 different procedures!! The main reason for continuing with it is the syncing of inventory between multiple sales channels and 1 set of stock, but have even had a glitch with the POS finding a product that was in the system! Also the ability to print Tax Invoices in Australia is important for some customers, we have found an app to easily do this, but to our dismay (and the developers) it isn't working completely as it should with the POS, even though it is meant to!

DO NOT UPGRADE. After upgrading to the "All New" POS it no longer functions correctly. Half of our inventory is not showing up, causing massive issues in store. Shopify have advised (in writing) that this is a known issue affecting multiple merchants. The new version looks cool and has some nice features, it just doesn't work, stick with the old version or look elsewhere

All it does is give me an error message while trying to import my products. Called tech support. Was on the phone with for an hour and they were unable to help. This has been a complete waste of my time. I would give zero stars if it was an option.

Terrible app. The worst for us being that you cannot increase prices when selling in store and therefore have to give away money. Online prices are usually less due to the overheads. In store we need to charge more and the app doesn't allow you to increase the price thus we lose money on each instore sale. Could be fixed so easily by the guys in tech! SO for me, you get one star.

When is this POS software also going to work on PC? We are hungry for this! This should be very easy right?

We would switch our 4 locations to Shopify POS (we use Shopify for our online sales) but they still do not offer fractional quantities so we can sell items by weight. Many other iPad POS systems offer this feature. I have put in a feature request for several years but no offerings yet. There is a new add on App that will allow fractional quantities but it loads too slow to use it. The add on apps in Shopify POS are very slow to load. We need to check out our customers quicker.