by PINTEREST inc · launched
View in Shopify App Store ↗Reviews (1680)
awful, doesn't work, can't delete, interferes with image design, just updated my version of canopy and cannot delete this app or get the pin design to work. ugg. stay away.
This app is just awful. 1. Keeps trying to push some free webinar. 2. Three boxes in the overview pushing you to "Create ad" 3. Endless little dismissible boxes and feedback requests that just come back on reload. 4. Instead of just letting people choose their primary market they infer it by looking at your backup market, then using the top level "Market" entry for that, then just pick the first country by ISO code, which for me was UAE. All my Pinterest products were just listed as UAE and in their currency. Then you can't just change this without changing your backup market. And their support just says "you have to change the Shopify feed settings". 5. "Learn more about the Pinterest channel." at the bottom links to a 404. 6. "Update billing info" takes me to Pinterest and my country is set to USA - maybe not related to this app but still... 7. "Pinterest automatically creates your product feeds from your websites and international domains. Only 20 feeds can be active at a time. Feed changes can take up to 24 hours to update on Pinterest." - It creates ONE feed, and the only thing you can do is "Pause" it. All we need was a simple CRUD here...
Just make sure you don’t use the app with how exactly it’s supposed to work by adding products to your store and it feeding over. So you don’t get banned for spam inexplicably.
SUCH A BAD APP! I know I have ads running but there's no link to see them in the app!!!!!
Horrible app, has outsourced to some agency and they demand we advertise for atleast 18 lakhs in order to advertise and get approval. I am shocked at this clownery Pinterest.
Terrible and completely unusable, because Pinterest works with some local agency that dictates the yearly minimum ad spent (that you have to commit to) in order to use the app. Clown level unlocked.
surtout ne l'installez pas. je me suis fait avoir il y a deux ans. j'ai réouvert mon compte pinterest voyant l'appli sur shopify et je me suis encore fait avoir. ne mettez jamais vos coordonnées de carte bancaire. jamais! croyez moi!
This app is pointless. It should be renamed to Pinterest Ads.
Absolutely unacceptable from Pinterest. I added my payment information and somehow ended up being charged for ads I never intentionally set live. I woke up this morning to find money had been taken from my account, despite having no idea any ads were running. At no point did I knowingly consent to spending money on advertising. If you're using Pinterest, be extremely cautious when adding payment details and check every setting carefully. No one should be charged for campaigns they didn't knowingly launch.
needs 17.8K EUR minimum yearly spend with Pinterest to even be considered for app access (in Latvia) lol
So useless! The catalog uploaded to Pinterest has a separate listing for every variant, such as every single ring size! According to the Pinterest rep setting up our ads: "Running campaigns on a fragmented catalog would waste budget and deliver a poor experience to shoppers." The variant inflation we're seeing (63 products → 2,200+ listings) is a known challenge when item_group_id isn't being passed correctly. Please fix ASAP!
Before getting even basic access to the app, you're required to commit to a significant advertising budget ("Unfortunately, advertisers must meet a EUR 17815 yearly minimum to request to advertise on Pinterest.") — at a stage where I don't even know yet whether this app could be useful for my business at all.
Can unexpectedly cause account issues We connected the Pinterest app to our Shopify store to sync products. Shortly after, our established Pinterest business account was deactivated with the reason “spam.” We didn’t spam users and didn’t request account closure. It looks like the automated catalog sync (many items created/updated in a short time) may trigger Pinterest’s anti-spam systems. Recommendation for other merchants: sync in small batches (e.g., one collection first), double-check titles/descriptions/URLs, enable 2FA, and keep the violations/appeal portal handy.
useless app that gives nothing but problems when trying to publish your catalogue and sync your shopify store to pinterest. its main focus is a gateway for trying to run ads and even that is not done well.
I have spent 130 pounds on this garbage no sales which is understandable but no evidence of clicks and i was unable to cancel and plus a 74 pound ad credit which was not used so 130 pound down the drain avoid this site at all costs. I should be refunded for the rubbish i had to delete my account as well.
The app is not responding. As useless as you can imagine. Yikes. Don't even waste your time with this.
Awful user experience. Doesn't show you how to sync direct from shopify and was struggling to even link up. Also, When I tried to say 'bad' in my feedback, it said something went wrong, but the 'good' option works which is clearly review directing which is NOT okay. I actually think this is illegal.
Given the size on Pinterest this really is a rubbish app. Many of the links just do not work and it's a nightmare to understand how the feed works. It also is impossible to tailor your feed.
Very often the conntection between the shop is lost, also if you want to add accounts it wont work
Impossible de tout simplement mettre son catalogue sur Pinterest sans fournir d'informations de paiement alors que je ne veux pas créer de campagnes.
"Last Result": We've paid USD1600 for 550 visits in 2 months and...1 Add to cart action with 1 order (USD15) and about USD500 for Performance+ campaigns with USD0 conversions. Before, we used Pinterest Ads time to time and didn't request anything except their standard report, but I've decided to check the results for Shopify's Performance+ campaigns. When I asked report on US cities and spent time on our website, your manager (Kylila P - Customer Operations) declined my request with comment: "most of the targeting breakdowns aren’t available for Performance+ campaigns, this limitation extends to City." Then we observed data from our hosting partner, who has confirmed that training bot visits ( from one city!) occur on the same days as your "Ads activities". I would never accuse you of this if your manager provided me with simple data on visits by city and time spent by visitors on our site within the framework of the Shopify campaign - but you stubbornly do not want to do this (I have been begging you for more than a week to provide them). In my opinion, you repeat the scam bot visit practice of Facebook, who attracted bots to our website for our money, and tried to hide it too. No more Ads with you! I don't recommend Pinterest for other Shopify businesses.
difficult to setup - does not even tell me what i need to do properly, has a prompt but when i click on it, it does nothing
I tried to submit the following through the feedback portal and clicked on the bad option and keep getting Hmm something went wrong. I clicked on good and it wants a review so here you go. Our business has been in business since 2022 doing local craft fairs and custom orders for local businesses but only recently decided to start a website to help promote our business. In the past we didn't have a need for one but now we are trying to branch out and we are being shut out by your company because we have not had a website long enough. I don't understand how having a website for 5 months versus 9 months makes a difference. All you are doing is making it harder for a small business to become more successful.
Stuck during setup as per other users, cannot progress through connection steps, and the prompts take me to dead end pages. tried to submit feedback on this, but alas, that didn't even work "Hmm, something went wrong".... you bet it did.
I’m incredibly disappointed with this app. First of all, if this app is not meant for Indian users, then why is it even listed and promoted on the Indian app store? It’s very frustrating to download an app with high expectations, only to find out later that it doesn’t work in my country. The app description doesn't mention any country restrictions or limitations, and there is no clear information provided anywhere about availability. As an Indian user, I feel misled and annoyed that I wasted my time and data downloading something that I cannot even use. If an app is not functional or supported in India, then it should NOT be displayed on the Indian app store at all. This creates confusion and results in a poor user experience. Many users, like me, have high hopes when we see such apps being advertised or recommended, but we are often left disappointed and frustrated. I sincerely hope the developers take this seriously and either enable full functionality in India or stop showing the app to Indian users. This careless approach suggests that the developers are not considering users from other regions at all. My advice to anyone in India: **DO NOT WASTE YOUR TIME** on this app unless the developers officially announce that it’s available for India. If I could, I would give this experience **zero stars** for its misleading nature.
Pathetic support from app developer. I have been trying to integrate with my shopify store for some time but for weeks it says message "Aleph India will respond to your request within 3-4 business days to the email address associated with your Shopify account". I raised a support ticket but they closed it with same message.
Doesnt seem to do anything for India.. No options are showing up to do anything.
Have now spent days trying to integrate this into my Shopify page. Running around in endless loops, complete waste of time.
I just started a business, and you are not allowed to put items on there if your store is less than 9 Just starting out isn't easy. Come check us out @amerigoods.us
Added the app, they deactivated my account until I emailed them and they told me my website had to be minimum of 9 months old and my site wasn’t good enough. Never again.
pinterest integration is the WORST EXPERIENCE I've ever had! in my life! I tried this with my shop a couple years ago and after MONTHS and a few calls and MANY emails with MANY people I gave up. I have been updated several platforms and finally thought maybe I'd give it another shot. Perhaps they've fixed their algorithms or whatever is wrong with their system and nope! I STILL CANNOT SYNC my Shopify store! This is the craziest thing ever. It really should not be a difficult thing at all and has proved to be the most frustrating experience. Whoever is running Pinterest and their tech department should be have a major rethink of a lot of things.
Seriously Pinterest it shouldn't be this difficult. You are 100 years behind the rest.
AWFUL EXPRERIENCE. NO SUPPORT AT ALL BUT ONLY PINBOT AFTER A WRONG ASSESSMENT. REACTIVATION MY ACCOUNT @kimludcom MY ACCOUNT HAS MORE THAN 93000 FOLLOWERS AND WAS WRONGLY TARGETED BY SO CALLED COMPETITORS IN THE SWAMP. Account Profile: https://www.pinterest.com/kimludcom/_created USERNAME: @kimludcom https://kimlud.myshopify.com
Worse experience ever!! I was promised help setting up a campaign (very difficult!!!). The help was not given properly. I spend by accident alsmost 500 Euro with 0 ROI as there was a technical issue. Pinterest did not connect right to the shop. And Pinterest and Shopify point to each other.... Everything is fully automated and their customer service is the worse in the world (not possible to speak to somebody, no number, no chat option....nothing only AI. After the sales agent sold me into a campaign this he also vanised.
Hi, I don't understand why you guys created a Shopify app does not work properly or can be configured properly. I have a few errors in the catalog and instead you just don't include these products, the Pinterest Merchant Status is suddenly set to “not verified”. This error as an example: Warning 155 Your additional_image_link values exceed the limit for additional images, so this item will be published without some of your images Limit entries in the additional_image_link column to 10 or fewer ----------------------------------------------------------- How the hell am I supposed to change anything here? I can't access any options anywhere via your weird app and influence this. This is really terrible.
Dreadful and wont connect to business account
Não recomento. O URL da minha loja está errado no pinterest, e não encontro jeito de consertar. Desisto do pinterest. Cancelo todo e qualquer propósito de anunciar no pinterest
Guessing these tags with no search box or link to the regular site. I can't find a single tag related to Australian Indigenous Culture. Its disgusting. any wonder they are giving me welcome credit to waste on this. I dont want to ruin my business by placing ads in the wrong sections. I'm left not knowing what to do. And I cant access mock-ups withought using a html and pintrest wont let me use this format. I'm dissapointed
Simply horrible experience. This app is constantly crashing, my pinterst tag is healthy but i get messages that it's not healthy but not sure where the discrepancy is. I have worked with many different platforms and never encountered such rubbish with other platforms as I have with Pinterest. I reached out to support but have heard horror stories about their support team. I'm about to reach out to a developer to help but this is frustrating.
After installing and complying to their terms several times, they deactivate the original account.
Slows down site load on product and category pages. Blocks loading. Poorly coded. Removed and my site performance went back up
Starts off promising but ultimately a total waste of time. Kept claiming I had issues with my store - URL not working (it is) Then lacking policies/categories - literally on my homepage. Either have automatic processes or incompetant staff. 3 chances to appeal even though you are appealing against things which aren't wrong in the first place. Hopeless.
It does not work. Customer support does not reply how to solve the problem. I dont recommend.
This is not a free app, you have to trade your financial information to use it. I do not appreciate having to supply my credit card information just to use a "free app". You should never require this information when purchases are not being made. This is a gross abuse of privacy and financial information.
Thought I'd try again after a year, but NO! Horrible platform for selling, even after over a year they tell you that you dont meet requirements even though you do. Don't waste your time with this app trust me. It slows down your store speed drastically and shows nothing but bad from Google PageSpeed Insights. WORTHLESS!!!! Do not install in your store!!!!!!!!!!! Pinterest is a JOKE!!!!!! If I could give zero stars I would.
as soon as I connected my store my pinterist account was deactivated!
This app isn't amazing. Instead of doing the basic which is synching the products and store, It only connects it if you open ads. So it is based on 100% paid and does nothing to connect the rest.
Trying to sell candles on Pinterest, got declined. Tried to contact costumer support, they closed my request without even answering it. How's that service ? My products are being sold on Shopify, Meta, Etsy, Google Merchant but Pinterest says no without any clear reason. Can't even have a single answer back.
Terrible service, If you are starting out don't bother to use this app, you will automatically fail their merchant requirements. You have to submit an appeal and you can't talk to anyone. Another issue is I'm unable to add billing details unsure if this Is because of the above. Another issue is that none of my products are syncing to their platform unsure if this is because of the above two issues. Terrible app for any user on shopify.
As an OG pinner (started back in 2010 with millions of views on my personal brand page), I am so frustrated and disappointed with the lack of customer service. It's almost as if they're all back there just laughing and smirking and joking at each help request that comes in. They respond with canned, repeated messages looping you back through the vortex of pretty but unhelpful support pages. Questions unanswered, promises to follow up left broken, yet new emails with shiny objects - it's like a toxic relationship you can't get out of. From trying to reconnect a shopify catalog (that mysteriously, without notice disconnected and a link to nowhere) to trying to get more than just the spinning button in response to affiliate links not saving - it's a general cluster of glitches, wasted time, & disappointment.
Hello, I hope this message finds you well. I am writing to express our deep concern and dissatisfaction regarding the support services provided by Pinterest. Unfortunately, our experience has been far from satisfactory, and we've encountered similar sentiments expressed by others on the internet, forums, Shopify app reviews, and Pinterest community forums. We have been operating our officially registered company in the United States for the past two years, managing our e-commerce business professionally. With our dedicated team, we successfully deliver thousands of products to our customers every month. Up until now, Ladyros.com has received only positive feedback and reviews, without any negative comments or criticisms. In our pursuit of further growth, we decided to utilize Pinterest as a marketing platform. After becoming a member and integrating it seamlessly with our Shopify infrastructure, we started receiving excellent feedback from our customers and gained popularity on Pinterest. However, to our dismay, our approved seller account was suddenly terminated, and all our products were removed from our Pinterest account. This situation has been distressing for us, and we have been attempting to resolve it by reaching out to your support department for the past month, contacting them three times a week, totaling more than 15 communications. Regrettably, each time we contacted your support, we received automated standard messages. This has left us feeling extremely discouraged and disheartened towards Pinterest. We thoroughly reviewed our website and policies in collaboration with our expert team, ensuring compliance with Pinterest policies. Despite our efforts, we received the same automated response stating that our account was not approved. As a legitimate U.S. company, we have successfully obtained approval from various social media platforms such as Facebook, Google, and Instagram, but Pinterest has proven to be elusive. We are eager to resolve these issues and continue working with Pinterest professionally. However, the lack of support and assistance from Pinterest is highly disappointing and does not reflect well on a company of your stature. There are numerous negative comments online about Pinterest's support services, and we sincerely hope you can intervene to rectify this situation. We are seeking your professional assistance and support in resolving this matter promptly. We appreciate your attention to this urgent matter and thank you in advance for your cooperation. We look forward to re-establishing a positive working relationship with you at the earliest opportunity. Best regards, Lady Ros
I'm ready to give up on Pinterest to advertise my business because your merchant guidelines to let me put my shop on your site are too broad. I have been in contact with your "Customer Service" to tell me what exactly about my website doesn't meet your guidelines, and they keep repeating that I need to go to the link and do not answer my questions. This is beyond infuriating.
Very, VERY, buggy. Lots of pages and features don't load
I like Pinterest as an app but the customer support is the worst I’ve ever seen. They will absolutely not help you if you have any simple issues. I can’t put into words how bad and unprofessional the support team is, I’m getting angry even writing this
Die Integration bricht ab, eine sehr schlechte Erfahrung. Die APP schein technisch nicht ausgereift zu sein und wirkt nicht direkt kompatibel mit Shopify. Wir konnten die Pinterest APP leider nicht nutzen wie wir uns das vorgestellt haben. Der ganze Prozess sieht nach Zeitverschwendung aus. Wir hoffen auf technische Verbesserung, da wir gerne Pinterest nutzen würden.
For years, being connected to Pinterest was a great option for my business. Something on the back-end changed in 2023 and now I am stuck in an endless cycle of Pinterest telling me my website isn't meeting their guidelines, me appealing, them discovering that it DOES meet their guidelines and resolving. . . then the next month it starts all over again. Their customer service is cryptic and unhelpful, a total waste of time. I've talked to other folks in my industry who have run into the same issue and gave up long before me. I'll be uninstalling this app to disconnect my website to free myself from this perpetual headache. Pinterest, what happened to you?
Immer wieder Probleme mit der Verknüpfung , mal geht's mal geht's nicht. Funktion macht nicht mehr was früher mal da war
Cette appli est catastrophique, elle ne fonctionne jamais, tout ce qu'elle sait faire c'est inonder ma boite mail de demandes de création d'annonces payantes. Vu que je n'accepte pas mon catalogue se retrouve effacé, mon compte est déconnecté de shopify ou alors je ne suis plus marchand approuvé...bref le trafic et la visibilité ne sont absolument pas au rdv! Vraiment dommage!
Its been over a year now with multiple people complaining of the way the app and Pinterest select the product image for displaying with your pin and nothing has been done. We select our images in Shopify with the best image showcasing our product first so cannot fathom why Pinterest would choose random images from those available. Some that are not even showcasing the product but are showing options, or advertising social media. Support has been absolutely rubbish and not worth investing in any type of advertising when they cant even get the correct product images showing.
you have denied by store because you state that i am a resale marketplace. Etsy is a resale marketplace that sells vintage items which are resale items. Ebay is also a resale marketplace, but i guess since i do not bring enough $$$ and just a small business. I am not allowed. You are not following your guidelines.
When I first linked my web store to pinterest, you guys or your "algorithm" accepted 100% of my products with no issues for more than 5 months. Over the time pinterest was contacting me every week asking me to invest on ads, which I always refused. After few more months, I decided to apply for the blue badge, and I was approved. That was the moment my ratings was going so high that I started having sales without investing a penny on ads. For some reasons pinterest stop sending me requests for ADS, instead, they was banning most of my products and took my badge out. Well, I try to delete items that wasn't showing any sentive parts from a woman's body but that was a pinterest's requests. Anyway, I deleted most of those products and also I had to redesign my store in order to fix the issue. Thankfully my badge is back. Few days after, I get another email from Pinterest saying I don't qualify anymore for the badge and they was reserving the right to not tell me specifically "WHY". I was still having sales without the badge, but today, another email; "my merchant account is suspended". I just want to say, I will be stronger without pinterest. Thank you.
will not finish set up. i've tried it for weeks. support has not been of any support. i have sent screenshots with erros and still nada.
Keeps denying my shop despite not having issues with other platforms. Pinterest is giving me a hard time with issue.
I received most consistent traffic to my shop. Also, the initial promotional gift was nice. I didn't know how much influence Pinterest has on shoppers. UPDATE: Merchant Support has been extremely disappointing. I loved the Pinterest sales channel until now... Instead of communicating to fix something minor on your site before a deadline, they remove your merchant status 1st! This makes you look fraudulent to your Pin followers and anywhere your Pin profile has been shared. It literally took 2 mins to change what they wanted but it took 3 support agents and 2 days for someone to state exactly what was needed instead of being told to "read the guidelines." Received an email that the merchant status was restored but, our catalog feed doesn't load to Pinterest even though it hasn't been altered on our side in 2 yrs. The shopify app states the feed is active and connected to pinterest but the pinterest biz page says error-no ingestion for over a week now with no steps provided to resolve. The support agent repeated "read the guidelines," there's an issue with the feed and to make (unstated) changes. They gave no exact details of what to fix. Then we received another email: "Please complete any outstanding steps, if any, so you can submit your application to the Verified Merchant Program" but the link only goes to to the pinterest home page! They make you play a mystery game of "what will fix the mystery issue?" I guess I'm expecting support to want to help resolve but it comes off as dismissive.
Hello, Our business is very important to us, and we strive to improve every day, when Pinterest removed our verified merchant verification, it was a big surprise, since we have several years on their platform as a verified merchant, the first notice we received as an alert was that we had several pop-ups on our website, and we solved the problem immediately, in the second warning it said that the website did not meet the minimum quality requirements. We talked to the expert team at Shopify and they reviewed our website, audited everything against Pinterest guidelines, and they determined that every Pinterest policy was being followed on our website. The importance of this whole process is that Pinterest must provide merchants with the exact problem to solve it, where the error is and how we can improve it, the emails we have received is a copy and paste from the same Pinterest pages, we do not know if this is being monitored, but the customer experience is not is the best. We have also decided to invest in advertising and we want our Pinterest account to be verified again without any problem, so we can continue to improve as a company, to provide the best service to the entire Pinterest community. We look forward to a prompt response to clarify this inconvenience. Best Regards,
me gustaria utilisar su plataforma pero configuracion mismo sincronisar con mi tienda no medeja medice hay un error de la aplicacion
terrible app. pinterest banned my account before i even got to publish anything. only 2 chances to apeal. 1st apeal they were okay with my return policy, second apeal was for the send policy. after that was approved they immediatly disapproved my return policy.. this is truly ridiculous.
This app used to work, then it just stopped....Doesnt connect anymore I figured they got rid of the app until I saw it listed here. Dont bother.. ***Update- have been with pinterest for about 3 years- just got booted for not meeting merchant requirements- yet they dont tell you out of my 3000 products what products dont meet their requirements. Moving on and forgetting pinterest....just gave it 1 star for lack of concern when it comes to helping one of their long term merchants. Skip the aggrevation if you can. Better off creating a pinterest acct and pinning your products to your profile for your business.
cant even connect my pinterest account easily. i dont know why, its supposed to be easy and convenient !
