BOOSTER AI SEO + AEO OPTIMIZER
by Booster SEO · launched
View in Shopify App Store ↗Reviews (5405)
Developer reply ·
Hi Brandon, We’re sorry to see that your experience with Booster SEO did not meet your expectations but thank you for sharing your feedback. After reviewing our records, it appears you did not have an opportunity to discuss any issues with our support team, and we only had a brief interaction regarding an inquiry about keyword suggestions. We’d genuinely like to understand what went wrong, what we could have done better, and we can do right now to help your business. We’ve sent you an email so we can discuss your experience directly and work with you on how we can make this right. We look forward to hearing from you and hopefully providing a better experience. Best regards, Lester Booster SEO Tier 2 Support
Strongly recommend avoiding this app if you use Shopify Markets or care about your SEO. The app does not clearly explain that it is not properly designed for a multi-market setup, and the way it modifies theme code can create serious problems. In our case, after uninstalling the app, it left behind code overrides that continued interfering with Shopify’s native SEO. Worse, the uninstall did not properly restore the original theme code. Our native page titles and meta descriptions had been commented out, which caused major SEO issues across product pages, collection pages, and other parts of the site. Titles were no longer being handled correctly, and in some cases URLs were effectively being used where proper titles should have been. We had to manually go into the Shopify theme code, disable the leftover Booster SEO include, and remove the comment tags around Shopify’s original title and meta-description code just to get the store functioning normally again. An app should never leave behind code that continues to override critical SEO settings after it has been uninstalled. At the very least, the developer should clearly warn merchants about this behavior and provide a proper cleanup process. If you use Shopify Markets, multiple countries, languages, or domains, be extremely careful with this app. Uninstalling it does not necessarily undo the changes it made.
Developer reply ·
Hi there, We’re saddened to hear about your experience and to see that it led to this review. We completely understand your frustration regarding missing titles and leftover settings, and we apologize for any inconvenience caused. After reviewing your account, we confirmed that the missing page titles were caused by original theme title tags remaining commented out after the app was uninstalled. Due to Shopify API restrictions upon uninstallation, Shopify does not allow apps to automatically restore original theme code. Regarding the booster_apps_seo.config entry in Translate & Adapt, this is a cached database field retained on Shopify's side; once our Liquid files are removed from your theme, it is completely inactive and does not block localized translations. Furthermore, our dev team recently deployed an update to our integration so Booster defers to Translate & Adapt translations across non-primary markets and 22 languages. We know this doesn’t change the frustration you experienced while troubleshooting, and we appreciate you bringing these details to our attention. Our team is actively standing by to perform a full manual theme cleanup across all 7 of your stores and restore your native theme structure as soon as collaborator access is granted. We've also sent you an email to further discuss the next steps and coordinate the cleanup. Cheers, Pat
didnt do anyting for me
Developer reply ·
Hi there, We’re sorry to hear about your experience with Booster SEO and to see that it led to this review. We completely understand how frustrating it can be when AutoPilot does not appear to apply the expected optimizations, and we apologize for the inconvenience this has caused. When you contacted our support team, you mentioned multiple stores. To investigate properly, our Tier 2 team asked you to confirm which specific store was affected and whether you had clicked “Run Optimizer” after enabling AutoPilot. This information was necessary to identify the correct store, review its configuration, and send a collaborator request if further access was required. Our team also sent a follow-up, but unfortunately, we did not receive the requested information and were unable to complete the investigation. We have since reviewed the available optimization records and confirmed that the app has processed title tags, meta descriptions, and image alt texts. However, we understand that you may still have specific pages or images that are not updating as expected, and we would genuinely appreciate the opportunity to examine those examples and resolve any remaining concerns. We’ve sent you another email to continue the conversation. Please reply with the affected store and a few examples of the pages or images that still require attention, and our Tier 2 team will prioritize the investigation. Cheers, Pat
Developer reply ·
Hi there, We’re sorry to hear about your experience with Booster SEO and to see that it led to this review. We completely understand how frustrating it can be when you’re unable to access the audit details you need, and we apologize for the inconvenience this has caused. When you reached out to our support team about the issue where clicking “View Details” wasn’t redirecting you to the audit details, we wanted to investigate this properly and determine what was causing the issue. We sent a collaborator access request to your Shopify admin so our team could access your store, reproduce the issue, and troubleshoot it directly. We’ve checked the status of the request, and the collaborator request is still showing as pending on our end. As we haven’t received confirmation that access was accepted, we unfortunately haven’t been able to access your store and investigate the issue further. We’d still really appreciate the opportunity to look into this and make things right. If you’re still experiencing the issue, please reply to our email or accept the pending collaborator request, and our Tier 2 team will be happy to continue the investigation and work with you toward a resolution. We’ve also sent you an email to further discuss the issue and next steps. Cheers, Pat
True review of the app, I have had it installed since July 2022. It has always been temperamental and was never sure it was really working. Since they updated the AI, it's been unstable. Over half of my products (883) show a long title error, such as [example of a long title], which affects my listings. When I open the app, they all show up fine and are within the 60-character limit. I have 331 images with no alt text, but again, they all show in the app with a title and fine. The past four months have been challenging; they've said they are fixing it, but it hasn't happened. Alternatively, they could resync the products, which would wipe out the data we entered, and use their AI info, which isn't very accurate and usually has errors we have to fix manually, like [specific error examples]. I've requested a refund of [specific amount] or a credit to my account for the unresolved issues and broken features. The response I received was that we'll try to fix it; however, you've had four months to address it. Just saying it is fixed, then I research those pages, and they are still broken, or new pages have issues since they resynced the app. When they resync the app, the problem moves to another product, so you're chasing it. When you contact support, they often resync without asking, which can hide the problem. I will update this review when I get a refund for my unused balance and a credit on my account! The last thing I want to do right now is start all over with another app, but it is clear I am wasting money and losing sales on this one.
Developer reply ·
Hi there, We’re saddened to hear about your experience and to see that it led to this review. We completely understand your frustration, especially after relying on the app for several years and we apologize for any inconvenience caused. After reviewing your store, we confirmed that the recent AI generation issue was caused by a temporary issue with our OpenAI integration that only began within the last day, and our engineering team is already working on a fix. We also reviewed the other concerns you raised regarding Bing and Google Webmaster Tools. Many of the reported warnings, such as HTTP warnings, missing alt text on theme assets, long titles, and H1 notices, are informational reports generated by those platforms and are not necessarily an indication that the app has failed to optimize your store, as they do not take into account the purpose or context of the pages being analyzed. We’ve provided a more detailed explanation of these reports in our previous message. That said, if you could provide a few sample URLs for each type of warning, I'd be happy to review them individually and provide a more detailed explanation of what each report is referring to specifically. Additionally, we checked your Google Search Console data and confirmed that your store continues to show healthy growth in search impressions over recent weeks, indicating that Google is continuing to crawl and surface your content in search results. We know this doesn’t change the fact that you’ve experienced issues in the past few months, and we appreciate you bringing them to our attention. Our intention has never been to hide problems by running re-syncs, but rather to apply the safest troubleshooting steps available while we investigated the underlying cause. Your feedback has also helped us identify and escalate issues that have now been fixed by our engineering team; and one that is still currently being worked on. We've also sent you an email to further discuss the next steps. Cheers, Darrel
Practically, it is not working. Even after 4 days, it still showed that the analysis of my store was in progress, and most of the features were still not active. Even after talking with support, nothing changed — it was just a waste of time.
Developer reply ·
Hi there, Thank you for taking the time to share your feedback, and I’m sorry to hear that your experience with Booster SEO has been frustrating. I wanted to clarify that the behavior you encountered was related to the initial product data import and synchronization process that takes place before certain features can become fully available. For larger stores, this process can take longer than expected, which can make it appear as though features are not active even while the setup is still running in the background. I completely understand how waiting several days without seeing the functionality you expected could be disappointing, and I’m sorry for any confusion this may have caused. I’ve sent you a direct email so we can discuss your specific case in more detail and continue working toward a resolution. Best regards, Lester
Don't waste your money like I did. Paid for this for over 6 months. Better and cheaper apps else where. They try to keep you paying by saying they will delete all the fixes if you delete it.
Developer reply ·
Hi there, Thank you for your honest feedback, and I’m sorry to hear that your experience with Booster SEO has been disappointing. I wanted to clarify that when Booster SEO is uninstalled, app-managed SEO changes such as meta tags, structured data, and other app-specific optimizations are removed because Shopify apps generally cannot leave behind app-managed SEO code after removal, and doing so could create conflicts with future apps or outdated SEO settings over time. This is standard practice across most SEO apps on Shopify, and was never intended as a way to force continued billing. The only changes that remain are image alt texts and URL redirects, as these are stored directly within Shopify and are far less likely to create conflicts later on. I understand how this may have come across, and I’m sorry if this was not explained clearly enough. I’ve also sent you a direct email so we can discuss this further and hopefully make things right for you. Best regards, Lester
I never leave bad reviews. But upon relying on this service, my site fell apart. The automatic AI reviews said the entirely wrong things - saying my fashion e-commerce store sold fishing tackle. Was entirely different product. And mentioned different brands and categories.
Developer reply ·
Hi Shannon, Thank you for sharing your feedback with us and for bringing this to our attention. I have personally conducted a full audit of your store and I can confirm that everything is now working correctly as those incorrect tags have been purged. Technically, our AI experienced a rare logic error—a type of hallucination that can sometimes occur even with advanced models—which is why we provide a "Regenerate with AI" option to allow for manual refreshes when the first pass isn't perfect. This is the first time we’ve seen this specific conflict, and we have already updated our filters to ensure these irrelevant terms cannot be generated for your store again. I've already sent you an email so we can chat more about the technical steps we've taken and how we can support you properly to turn this experience around. Looking forward to hearing back from you. Best regards, Pat Booster SEO Tier 2 Support
Developer reply ·
Hi there, Thank you for sharing your feedback with us. I took a look at our records and noticed the app was only installed for about an hour yesterday. We did see your message about verifying priority servers, but since the app was uninstalled shortly after, it didn't really get the chance to run its optimizations or show you what it can do for your store's SEO. We’re genuinely sorry that your first impression led to this rating during such a short window. I've already sent you an email so we can chat more about what happened and see if there were any specific issues we can help resolve. We’d truly appreciate the opportunity to support you properly and turn this experience around. Looking forward to hearing back from you. Best regards, Pat
The system is terrible and the support is awful. They promise the world and underdeliver. I cancelled during the trial and still got charged and now they won't respond to messages. Avoid downloading this app because it does more harm than good! The auto pilot changed good meta titles, descriptions and URL's and made them so basic it was like a 6 year old had done it. The auto pilot was also making a lot of my products NOINDEX so they weren't showing in search results. In the end i had to disable a lot of the features and then delete the app. The amount of time i have had to spend sorting out the issues this app created is extensive- not worth it.
Developer reply ·
Hi there, We’re very sorry for the experience you had. The issues you encountered were related to a recent update that affected a small number of stores, and we completely understand how frustrating that must have been. To clarify, the “noindex” concern was a display issue within the app’s SEO Audit section only and was never applied to your live pages or source code. That said, we understand how alarming that appeared, which is why we treated this as urgent and this has now been fully resolved. We’ve also recently made improvements to our AI optimizations to address the behavior you described. We’ve reached out to you via email so we can work with you directly and help resolve any remaining concerns. We’d really appreciate the opportunity to make this right. Best regards, Lester Booster SEO Team
We paid for Booster SEO for 8 months thinking our SEO templates (image alt text, meta titles, meta descriptions) were working. The app constantly showed everything as “100% optimized,” but after investigating we realized none of the changes were actually being applied to our store. Our product images had no alt text, and the meta tags we thought were active were never pushed to the frontend. Essentially, we were paying for months for something that wasn’t working at all. After uninstalling the app and contacting support, they refunded only one month. Unfortunately, that doesn’t come close to covering the time and money lost. Very disappointing experience.
Developer reply ·
Hi there, Lester here from Booster SEO Tier 2 Support. First of all, I sincerely apologize for the confusion you experienced. After reviewing your case more carefully with our team, we found that the issue appears to be related to the image file name when downloading images, which is separate from the image alt text used for SEO purposes. The alt text template configured in the app is correctly applied and visible to search engines. We also completed a technical audit of your storefront and confirmed that the meta titles and descriptions generated by the app are correctly injecting into your site’s code. If older metadata is still appearing in your browser tab, it is most likely due to browser or CDN caching, which can temporarily display outdated information. It could also be related to custom code from your theme or another app. We’ve sent you an email so we can review everything with you in more detail and work toward a resolution together. Please feel free to reply there anytime, and we’ll be happy to assist further. Best regards, Lester
I cancelled the APP on December 17th, they billed me for it on December 18th.......
Developer reply ·
Hi LongSkisTruck, I'm sorry to hear that you got charged recently. However, upon checking Shopify's records, this appears to be a valid charge since the billing period for the said charge was for November 18 to December 18, 2025. Like what you mentioned, you canceled on the 17th of December or the day before your plan renews again(18th), which means you won't get charged anymore for future billing periods like the December 18 to January 18, 2026 bill, and so on. Like all subscription plans, it is postpaid, which means you are billed for the service after you use it. Please note that these charges are done automatically by Shopify's system as they take care of all billing processes on behalf of third-party apps like ours, and this does not require our intervention at all. We're only able to process appropriate refunds/credits on our end. That said, we always aim to be considerate of our valued users. As a courtesy, we’ve gone ahead and processed a full refund of this charge for your store. You should see the refunded amount reflected in your payment account within 3–5 business days. We also sent you emails regarding this concern of yours, but it looks like you haven't read them yet. If you can't find them in your inbox, we suggest checking your spam folder. We wish you and your business all the best! If you have any other questions or concerns, please feel free to reach out again. Regards, Darrel
Apres qui je telecharger cette apli mon magazin il vien full. Avec des suci par tout, je recomend pas cett aplis.. En plus je pas de chaine pour parle avec le gent responsable. Pas la paine!
Developer reply ·
Hi there, Darrel here from Booster SEO, thanks for getting in touch! I am sorry to hear that you had an issue after installing our app. 😔 We would love to have you reinstall so that we can look into this and address the issues you mentioned. Please note that our app only adds meta tags for SEO, which are added to your site's source code. It shouldn't affect your site's front end, and it is not designed to add any photos or anything to your site. Also, since you were on our Free plan when you installed our app, it is limited to one feature only: optimizing image alt texts(bits of image-related code) so that your product images are ranked higher on Google Images, but again, it doesn't have the capability to add images. However, so that we can properly investigate the issue you reported, I see here that our Tier 2 team sent you a collab request 6 hours ago, but we haven't received your response yet. We do need your confirmation if the collab request has been approved. If you didn't receive any of our messages, I recommend checking your spam folder. We would love to turn around your experience with our app. Looking forward to your response to the email we sent you. Regards, Darrel
Only optimizes some images, then they tell you you need to wait a month to get the rest done. But that never happened. I emailed, messaged, used the chat, and never got any further response. They did send a collaboration request, which I accepted immediately, but nothing further. Six weeks of waiting, messaging, being told that it would start later, later, later. Customer service is basically non existent.
Developer reply ·
Hi there, Lester here from Booster SEO Tier 2 Support. I’m truly sorry for the frustration you've experienced. I reviewed your case and can confirm that our team did send a collaborator access request so we could investigate the stalled image optimizations. However, please note that we don’t receive automatic notifications once a request is accepted; and we send out dozens each day. This is the reason why we ask merchants to let us know once access has been granted so we can proceed immediately. Regarding the monthly optimization limit, our app does indeed have a 5GB processing limit per month, and this is something we’ve always been fully transparent about inside the app and in our documentation. This limit is imposed by our current server provider and is sufficient for over 99% of stores, but we understand that high-volume stores may outgrow it. We are actively working on expanding this capacity for all our valued users, including yourself. That said, if the next cycle of optimizations doesn’t begin at the start of a new month, we can fix this right away with a manual re-sync; but again, only after collaborator access is confirmed. I’ve already reached out to you directly via email so we can get this fully resolved for you. Looking forward to your reply, and we'd truly appreciate the opportunity to make things right. Best regards, Lester
Been waiting over a month for this to work. After installation they tell you it will only be updated once a month due to data limits... A month passed two weeks ago, and no further updates were applied to photos.. and I have been messaging daily with no help at all. I'll uninstall and try something else, just really irksome to spend six weeks waiting, with zero help from support. They don't respond to messages through shopify, or emails. You will get a preliminary response through the chat feature, but it just says "we will escalate this", then they don't ever respond again. If you do it again, you just get the same preliminary response, then nothing else. Might be a bot. Totally embarassing that I spent so much time hoping this would work, but hopefully I can save someone else the trouble.
Developer reply ·
Hi there, Lester here from Booster SEO Tier 2 Support. I’m truly sorry for the frustration you’ve experienced. After reviewing your case though, I can confirm that my colleague reached out a couple of days ago with a collaborator access request so we could investigate the issue directly on your store. This access is required for us to identify why the image updates weren’t processing and to apply the proper fix. Once accepted, we would have been able to move forward with investigating and resolving this as soon as possible. Even without collaborator access, we had attempted initiating a manual re-sync from our side and saw the optimization process in progress before the app was uninstalled. That said, I completely understand how this situation could feel disappointing, and I genuinely appreciate you bringing it to our attention. I’ve just sent you an email with more details and the next steps we need so we can assist you properly. Looking forward to your response. We’d really appreciate the chance to look into this further and get everything working smoothly for you. Best regards, Lester
Terrible service. Been paying for this app for 1yr giving them the benefit of doubt while nothing gets done and chat bots seem just to be pretending to look into why it doesn’t work. Complete scam and waste of money
Developer reply ·
Hi there, Pat here from Booster SEO Tier 2 Support. I’m truly sorry to hear about your experience, and I appreciate you taking the time to share your feedback. I reviewed our previous interactions and noticed that we’ve been sending collaborator requests each time you reached out so we could securely access your store and investigate the issues you reported. Without confirmation that these requests were accepted, we’re unable to perform a complete review or troubleshoot effectively. Regarding your SEO concerns, Booster SEO implements on-page improvements immediately, such as meta tags, structured data, and alt text, which help search engines crawl and index your pages. However, measurable results in rankings and visibility, including Google Maps, typically take four to six months because Google evaluates structured data, indexes pages gradually, and considers off-page signals like backlinks, which are outside the app’s control. That said, we are fully committed to assisting you. I’ve also sent you an email with further guidance on accepting the collaborator request so we can start a detailed review and help ensure your SEO setup is functioning optimally. Thank you for your patience and for bringing this to our attention. Best regards, Pat Booster SEO Tier 2 Support
I canceled this app in September and I am still getting charged.
Developer reply ·
Hi there, Lester here from Booster SEO Tier 2 Support. I’m truly sorry to hear about your experience, and I appreciate you taking the time to share this feedback. I reviewed our previous support interaction and saw that you reached out two months ago regarding canceling your plan, but the chat ended before our team was able to provide full guidance. Due to Shopify’s security policies, app developers and support teams are unable to cancel, subscribe, or switch plans on a merchant’s behalf. To stop charges, merchants must switch to the Free plan within the app or uninstall the app entirely. Also, all billing charges are handled directly and automatically through Shopify’s billing system, not by Booster SEO directly. That said, we absolutely want to make this right for you. I’ve sent you an email so we can discuss the situation further and work toward a resolution together. We truly value your experience and want to ensure you’re fully supported. Looking forward to your response. Best regards, Lester
Developer reply ·
Hi Stephanie, Thank you for taking the time to leave your review, and I’m truly sorry to hear about the concerns you’ve experienced with traffic and rankings. I know how stressful it can feel when performance drops unexpectedly. We reviewed your account, and all SEO optimizations are active and correctly applied. The ranking changes you're seeing are not caused by the app. They align with the recent Google Core Update, which has been affecting visibility for many stores across different platforms. These fluctuations are normal during major updates and usually take several weeks to settle. It’s also important to highlight that SEO works on a long-term timeline. Improvements typically build up gradually over the course of several months, and early movement can appear limited at first even when everything is functioning correctly in the background. We’ve also reached out to you privately with more details and some options that may help support you moving forward. If you’re open to reconnecting, we’d be more than happy to review your setup closely and help guide you through stabilizing your SEO results. Thank you again for sharing your experience. We truly want to make this right and support you however we can. Warm regards, Pat Booster SEO – Tier 2 Support
I installed Booster SEO expecting a simple on-page optimizer. Within a few weeks my Shopify analytics exploded with thousands of fake visits — all from China and other random IPs — completely wrecking my data. After uninstalling, the traffic didn’t stop. The app had injected external scripts from cdn.boosterapps.net into my theme files, which kept calling remote servers long after removal. It took hours to clean the code manually and the bot hits still haven’t stopped because their crawler network keeps hammering my store. This is not “AI SEO.” It’s artificial traffic generation that pollutes analytics, misleads store owners, and risks SEO penalties from Google for suspicious behaviour. I’ve removed every trace of it, revoked their access, and had to set up Cloudflare just to block the bot network they created. If you value clean data, real customers, and your site’s reputation — do not install Booster SEO. It causes more harm than good. Once this parasite of an App stops with the traffic i will remove this review. **** REPLY to their reply useles PR reply. Hi Lester, You can keep repeating the same script, but my data tells the story. The traffic spike didn’t appear “sometime after SEO updates” it began within days of installing Booster SEO and vanished after I removed every reference to your cdn.boosterapps.net scripts and revoked your API access. That’s not correlation. That’s causation. If your app “only uses Shopify’s API,” then explain why your code physically inserted external script tags into my theme files, code that had to be manually deleted. Shopify’s own APIs don’t require client-side JavaScript hosted on your CDN. The moment your app injected those scripts, it triggered external calls and persistent bot activity. You can dress it up as “reindexing” or “AI scraping,” but no other app I’ve ever used caused anything remotely like this. Booster SEO did. It polluted analytics, wasted my time, and forced me to set up Cloudflare-level filtering just to stop the flood. I don’t need more explanations about theoretical scraping trends or Google anomalies, I need accountability from your side. If you truly “take integrity seriously,” audit your external scripts and stop pushing traffic loops onto merchant stores. Until then, I’ll continue warning other store owners to steer clear.
Developer reply ·
Hi there, Lester here from Booster SEO Tier 2 Support. I’m sorry to hear about your experience but I want to clarify a few things. Booster SEO does not generate fake traffic ever. Our app only performs on-page SEO optimizations like meta tags, image alt texts, and structured data through Shopify’s API. The cdn.boosterapps.net reference you mentioned simply hosts assets for the app’s interface, much like how Shopify uses cdn.shopify.com, and it does not initiate traffic. Traffic spikes like the ones you noticed can sometimes happen after SEO updates as search engines reindex your site. Recently, there’s also been an increase in automated bots scraping content for AI purposes, which can inflate analytics. I have sent you an email with further details about this. If you’d like, I can guide you on filtering bot traffic in Google Analytics or Shopify to help verify the source. Simply respond to the email we sent so we can discuss this further. We take our app's integrity very seriously and we’d love to help you regain confidence in your analytics and SEO setup. Best regards, Lester
Developer reply ·
Hi there, I’m really sorry to hear that your experience hasn’t been ideal. I took another look at your account, and it seems that your recent issue was with the SEO Audit tool may still be flagging some issues even after you’ve already addressed them. Please note that I’ve already sent a collaborator access request to your Shopify admin 15 days ago so we can take a closer look and fix this for you directly. I have re-sent it today along with an email. Once you accept that request, we’ll be able to investigate and make sure everything is working as expected. Looking forward to hearing back from you soon. Best regards, Lester
EDIT: First, they ruin your website, causing hundreds of dollars in damage, and then they tell you they'll give you a free subscription (which is obviously not true because it's all a setup). I tried to ask for real, technical information about how the program works in the back end, and they were unable to answer me, except to say the usual childish nonsense and advise me to read their guides, which say absolutely nothing. After I asked for technical information, they blocked my email and never replied again. For me, these are not serious service. I have many doubts about the positive reviews from people who really enjoyed themselves...I had to solve the problem of damaged images (150 random ones) by manually fixing more than 5,000 media files, as it was difficult to find those that had not been damaged by “optimization.” For me, this experience was a waste of money and a lot of energy. The app is unclear about costs and synchronized products. To understand it better, you have to write to customer service, which has proven to be very incompetent in answering specific questions. The synchronization dashboard shows fake numbers because the free plan generates alt text for 150 random images from the store, which is the only feature available with the free plan. The other plans are all very expensive, and to do basic things like image optimization, you need to sign up for the $69 plan. It's a rip-off; there are many apps that offer the same thing at 1/3 of the cost.
Developer reply ·
Hi there, Thank you for taking the time to share your feedback. I’m sorry to hear about the frustration you’ve experienced. I’d like to clear up a few points and also make this right for you. First, regarding the free plan: you’re correct that it applies alt text to 150 images as a way to give merchants a preview of how the feature works. This isn’t intended to show “fake numbers” but rather to demonstrate functionality before committing to a paid plan. Our higher-tier plans go beyond image alt text to cover a full suite of SEO optimizations, including structured data, meta tags, redirects, broken link fixes, and more. As for pricing, I completely understand your concerns. While there may be other apps available, ours is designed as a complete SEO solution built specifically for Shopify — not just individual features, but how everything works together to improve long-term visibility and rankings. It’s also one of the most proven and trusted SEO apps on Shopify, as reflected in the installs and reviews we’ve received. That said, I’d really like you to experience the full value our app can bring. I’ve sent you an email so we can discuss this further and help you out directly. Looking forward to your response. Best regards, Lester
Developer reply ·
Hi there, Thank you for sharing your feedback, and I’m truly sorry to hear that your experience with Booster SEO didn’t go as expected. We always aim to make the app simple, reliable, and genuinely helpful for every merchant, so it really matters to us when we fall short of that goal. I’d love to better understand what went wrong so we can make it right and ensure you’re fully supported moving forward. Whether it’s a billing concern, a setup issue, or something not working as intended, our team is here to help. We’ve also reached out to you directly via email to assist further and resolve this as quickly as possible. Your input is incredibly valuable to us and helps us continue improving the app for everyone. Warm regards, Pat Booster SEO – Tier 2 Support
Been paying the top price for this app for numerous years, upon checking today i can see the app has done nothing at all in over a year; despite my website having a total redesign in this time. I'd like a refund for every month ive paid for this app and the app has done absolutely nothing at all
Developer reply ·
Hi there, Thank you for taking the time to share your feedback, and we’re truly sorry for the confusion and frustration this caused. After checking your account, we confirmed that your SEO optimizations are fully active and working correctly in the background. The issue you noticed, where the reports seemed inactive — was actually due to a temporary dashboard sync delay following recent Shopify API updates and our own dashboard redesign. Our engineering team has already been working to stabilize this update so that your live SEO results display accurately again. In the meantime, we’ve verified that your backend SEO score is currently 90 (Grade A), which shows that your site remains properly optimized. We’ve also reached out to you privately via email with a few follow-up details and a note of appreciation for your continued support. Thank you again for sticking with us, we’re confident that everything will be fully synced and running smoothly shortly. Warm regards, Pat Booster SEO Tier 2 Support
At first, it seemed like everything was fine and working well. My SEO errors were fixed, but the Google and Pinterest bots flagged the massive amount of automated processing as negative, and my ranking plummeted to 0 within two weeks due to this aggressive SEO booster. It caused me a lot of damage, even though I was told it wouldn't affect other apps. But it's more than clear, and I just hope Google regains confidence in my shop soon.
Developer reply ·
Hi there, Thank you for taking the time to leave your feedback. I want to clarify a few important points regarding how our app works. First, our app does not use AI or automated content generation for your meta tags. Instead, we rely on your existing product titles and collections to create clean, SEO-friendly meta tags. This is also why we provide the SEO Audits feature — to highlight areas where improvements may still be needed, leaving the final decisions and edits in your control. Second, platforms like Pinterest and Google Merchant Center don’t actually use traditional SEO meta tags the way Google Search does. Instead, they rely on product feeds (separate data submissions that follow their own guidelines) to determine how your products are displayed. That means any warnings or issues you’re seeing there would be independent of our app’s SEO optimizations. That said, I’d really like to help point you in the right direction. Could you please share the exact warnings or errors you’re receiving from Google or Pinterest? With more details, I can guide you on what they mean and how best to resolve them. I have sent you an email so we can discuss this further. Looking forward to your response. Best regards, Lester
Developer reply ·
We're so sorry about your experience. We truly value your feedback and would love to understand how we can improve. Please reach out to our support team so we can assist you promptly! – Kevin & Booster SEO Team
I can't say anything about the app. But I've been waiting almost a year for the app to work at all. I keep being put off again and again. As compensation, I got a 1-year subscription for free. D When the app finally loaded after half a year, it continued. I wanted to redeem the 1-year subscription. However, there is now a problem with redeeming the subscription. Now I've been waiting another 3 months without success. I'm not getting an answer from support either. And I really wasn't annoyed. I have asked maybe once in 2 weeks if there is an update. Too bad, because the app is really praised.
Developer reply ·
Hi Maurizio, Thank you for taking the time to leave your feedback. I’m truly sorry to hear that your experience with our app didn’t meet expectations. I completely understand how frustrating it must have been to run into delays after upgrading to Premium. In your case, the issue was tied to the way Shopify’s Billing API syncs subscription confirmations back to our app. Occasionally, this handshake can get stuck, which prevents Premium from being unlocked even though the upgrade was processed. While the underlying changes don’t affect your store’s data or theme safety, we know how disruptive it is when access doesn’t match what you paid for. We’ve sent you an email to learn more about what happened so we can investigate and assist you directly. Our team is committed to resolving this quickly and also improving how our subscription flow handles edge cases like this, so that it doesn’t happen again. Thank you again for your patience and for giving us the chance to make this right. Best regards, Pat Booster SEO Team
Isn't clear upfront that it adds code to the site which is not trivial to remove safely.
Developer reply ·
Hi Gareth, Thank you for taking the time to leave your feedback, I’m truly sorry to hear that your experience with our app didn’t meet expectations. We understand how concerning it can be to discover code changes in your store, especially when they’re unexpected. While Booster SEO does apply certain on-site optimizations to improve SEO performance, these changes are safe, non-destructive, and fully revertible. That said, we recognize that this behavior could have been communicated more clearly, and we're actively working to improve that. We’ve also reached out to you via email to clarify the changes made and offer any additional support you may need. If there's anything we can assist with further, we’re more than happy to help. We appreciate you giving Booster SEO a try and value the opportunity to learn from your experience. Best regards, Pat Booster SEO Team
Would not work after continually selecting paid plan. CS was no help
Developer reply ·
Hi there, Thank you for your feedback, and we’re truly sorry for the inconvenience. After a thorough investigation, our team found that the issue was due to a billing error on Shopify’s end - not from our app's side. That said, we’ve already reached out to you via email with a detailed explanation and a special offer to hopefully make things right with you. We’d love the opportunity to turn this around and are just waiting for your response. 🙏 Best regards, Lester
EDIT: Do not use booster seo before reading this! We recently experienced a major issue while using the Booster SEO app. Without our knowledge, the app caused all images to appear blurry—but only for new visitors and devices. Our own cached devices showed everything as normal, which made it nearly impossible for us to detect the issue immediately. During this period(3 months), we had about 30,000 sessions on our website, meaning thousands of potential customers saw unclear images, severely impacting our conversion rates and brand reputation. We run a home decor and furniture shop where the picture quality is everything.. Unfortunately, we had active paid ads running as well, leading to wasted ad spend and potentially significant loss in sales. We contacted Booster SEO for compensation, but they refuse to accept responsibility or cover the incurred costs. They offered us for free membership and refund which is no way near the damage they’ve caused and the problem is still there and not fixed so we cannot use their app again. We resolved the problem by uninstalling the booster seo. And so we are gonna go legal ways if the chances are good for a good outcome but.. Do not use this app without controlling what it does to your store. The damage it done to our company is unbelievable ao be careful with this app.
Developer reply ·
Hi Can, We’re genuinely sorry for the disruption you experienced and understand how critical image clarity is; especially for a visual store like yours. However, we want to clarify a few key facts for context. Booster SEO does not alter, compress, or display storefront images. It only adds SEO-related alt text using Shopify’s official API. We do not inject scripts or touch your theme code. The issue: blurry images for new visitors only; is a strong indicator of a frontend display conflict, not a backend alteration. Cached users seeing no issue further supports this. From our investigation, the problem was almost certainly due to an incompatibility between our app and a third-party image gallery or theme customization used on your store. Unfortunately, we have no access to, or control over, such third-party code, and no way to prevent unexpected interactions with tools we didn’t build. While we empathize with the frustration, it’s important to note that compatibility testing between multiple apps and customizations falls under the merchant’s responsibility, as outlined in both Shopify’s and our Terms of Service. While the issue was not caused by our app directly, we still offered a full refund and a free lifetime subscription as a gesture of good faith. We’re committed to being fair, transparent, and supportive wherever we can. We sincerely wish your store continued success. Best regards, — Lester, Booster SEO
I've been waiting for almost half a year now on an update while the app isn't working. The people keep telling me things will be alights, but they won't. The product is outdated and doesn't work on my theme.
Developer reply ·
Hi Hein, Thanks for sharing your feedback with us — I completely understand your frustration, and I want to assure you that your case has never left our radar. The issue you're experiencing stems from a rare conflict between your store’s theme configuration and some recent updates on Shopify’s end. This conflict is preventing the app from working seamlessly with your theme, and it requires a specific technical solution. Our engineering team is working closely with Shopify to fully resolve this, but because of the complexity of the issue, it’s taking some time to ensure that everything is properly aligned and functioning. Our team has been thoroughly investigating this, and while it’s still in progress, we’re making steady headway. We fully appreciate how important it is for you to have a smooth and reliable experience with the app, and we’re committed to getting this resolved for you. In the meantime, I’ve sent you an email with further details on the issue, and once the fix is implemented, we’ll ensure that the app will function as expected within your store’s environment. If you have any additional questions or if there’s anything else you’d like to discuss, please feel free to reach out. We’re here to help. Best regards, Pat Booster SEO Tech Support
This app is a total scam, they charge you $25 right away and it is not free 14 day trial. They do not refund the money back even if you cancel the app within two days. Stay away from this app is a total scam.
Developer reply ·
Hi there, We’re very sorry to hear about your experience and appreciate you sharing your feedback. We’d like to clarify that our app offers a free plan, and paid plans are only activated when a user manually approves the upgrade through Shopify’s billing screen. Once a charge is approved, Shopify handles all billing and fund transfers. After receiving your email, our team responded promptly requesting a copy of the invoice so we could validate and process your refund. However, it looks like the message may not have been seen on your end. That said, we’ve already gone ahead and processed a full refund for the $24.99 charge as a courtesy. We’ve also sent a confirmation email with a screenshot of the refund transaction for your reference. If you experience any delays, Shopify Support can assist, as they handle the settlement process. We’re here if you need anything else and truly regret that your experience didn’t reflect the standard of service we aim for. Warm regards, Pat – Booster SEO Team
I decided to trial this as an insights tool for what I needed to do for my website but changed my mind given the time of this review for me (6am) only to find out that it has completely destroyed ANY, and ALL SEO changes I had made personally; I feel incredibly sorry for anyone else that decides to uninstall this... There is no recovery for this at all..
Developer reply ·
Hi there, Thank you for sharing your feedback, and I sincerely apologize for any inconvenience this has caused. We understand how frustrating this must be, and we appreciate the opportunity to clarify what happened. When Booster SEO is uninstalled, it removes all of our app’s code from your theme. However, due to Shopify’s restrictions, in some themes, the "comment tags" that prevent duplicate SEO tags might not be automatically removed. This can sometimes make it appear as though previous SEO changes were lost. To resolve this, updating your theme should clear any residual comment tags and restore your SEO settings. You may also need to reach out to your theme developer for further assistance. We’d love to help you get everything back in order. We’ve sent you an email with more details on how to restore your settings, and we’re happy to assist further if needed. Please feel free to reach out—we’d love the chance to make this right. Thank you for your patience and for sharing your experience with us. Best regards, Pat Booster SEO Support Team
Well I enjoyed the app up until I actually ran it. Lost HUNDREDS of pictures for my items. Some pictures got duplicated, some go rearranged. Support was quick initially but once I had a real issue it was straight to the "email ticketing" system. Meanwhile my website looks horrible with missing pictures. On top of that, my website is connected to ebay so now all of my ebay pictures are also missing.... I will update this if they come through with a quick fix, but otherwise BEWARE!!!
Developer reply ·
Hi Gold Spartan, Darrel here from Booster SEO. I've read your recent review of our app, and I am so sorry to hear that it caused issues with your images. Our app is not supposed to modify or delete anything on your site's front end since we only inject our app's SEO improvements directly into your site's source code. Having said that, if our app indeed deleted your images, we sincerely apologize, and if you will give our app another chance we will be more than happy to investigate and get to the bottom of this issue. We will thoroughly investigate this issue and get back to you as soon as possible. We appreciate your patience and if you have any other questions, please respond to the email we sent you. Best regards, Darrel
A strange review for me I only had it installed for like 5 mins. I wanted to test it to see if I could use it. The free version lets you automatically update Image Alt tags. I was testing this when I got a popup asking to verify the store. I said yes. The person asked me to clarify the store name then asked me to wait "while he made changes". I asked him what changes and are they to my store. Remember at this stage I'd already given the app edit permissions. He said not to worry they are only "coding changes". I said wait can you clarify you are making NO changes to my store excluding Alt tags on images". This is where I started to get a weird feeling about it. He said "Yes I'm making no changes directly to the frontend of your store" ???? I didn't like the ambiguous answer as that is far from a definitive YES so I uninstalled. To be honest it could be great I didn't wait around long enough to see but the way direct questions were answered left me doubting them so I left.
Developer reply ·
Hi there, Lester here from Booster SEO Tier 2 Support, I've just read your recent review of our app and I truly apologize for any confusion or concern caused during your brief interaction with our support team. I completely understand how the situation may have felt unclear, and I appreciate the opportunity to clarify. The free plan of our app indeed focuses solely on optimizing image alt texts - nothing beyond that. The store verification process you encountered is simply a security measure to confirm that the store is legitimate (not a bot), which allows us to whitelist the store for our app’s optimizations (image alt text, in your case). I understand that the terms used by our chat support team may have caused confusion, and I sincerely apologize for the poor choice of words. We’ll ensure our team communicates more clearly moving forward. That said, we’d love the chance to start over and show you the true value of Booster SEO, so I sent you an email so we can discuss this further and find a way to make things right for you. Looking forward to your reply! Best regards, Lester
Our experience with the app has been a waste of time and money. While the initial service was good, including website reviews and feedback, the quality has significantly dropped. We reached out to the company 2 to 3 months into our subscription to express our concerns about not seeing any benefits. They assured us that it would take about 6 months to see results. Now, about 6 months, we still haven’t experienced any improvements. Additionally, I uninstalled the app a few days ago but noticed that we are still being charged for the period from 2025-01-16 to 2025-02-15(full month). When we contacted customer service, they were unable to provide clear information about the charges and only mentioned that we wouldn't be billed for a full month.
Developer reply ·
Glad you're finding the SEO audit and suggestions useful right from the start! Thanks for choosing our app. We're here for any questions you have! 😊 - Kevin & Booster SEO Team
Free plan broke all of my internal links, 636. Wont be purchasing paid plan. SEM rush certification recommended this, but I do not, at least the free plan. Reverted to my backup and immediately resolved. Darrell, there's no IF, it did. Why would anyone give you a second chance when the first chance through the free option already created problems with website health. 90%-80%. It seems you could have a strategy to harm internal links by making the case that's only the free plan to motivate to upgrade. Not a good look and the negative reviews out there explain many more problems that tell me to avoid this tool.
Developer reply ·
Hi Tractor Part Direct, Darrel here, from Booster SEO Support. I've read your recent review of our app, and I am so sorry to hear that it caused issues with your internal links. The free plan of our app is limited to one feature only, optimizing image alt tags (bits of image-related code) so that your product images are ranked higher on Google Images. It is not supposed to touch anything else on your store, unless, you are on one of our paid plans. However, if our app did affect your internal links, we sincerely apologize, and if you will give our app another chance we will be more than happy to investigate and get to the bottom of this issue. Should you decide to give our app another go, just respond to the email we've sent you. Regards, Darrel
The module has messed up all the meta fields and the order of the product photos. We have to invest hours to correct everything that was caused by the module.
Developer reply ·
Hi there, Lester here from Booster SEO Tier 2 Support, I have read your recent review and I sincerely apologize for the inconvenience and frustration this situation has caused. I want to address your concerns thoroughly and provide some clarity on the issue you’ve mentioned. First, I’d like to reassure you that our app does not have the capability to directly edit or rearrange meta fields or product photos in your store’s backend. Our app works by creating overrides to optimize meta tags within the source code without altering your original Shopify settings. These changes are non-intrusive and cease to apply once the app is uninstalled. The issues you’ve experienced with product photos and meta fields may have been caused by another app or an unrelated configuration or compatibility error. Unfortunately, without access to your store during the time the app was installed, we could not investigate or identify any potential conflicts or sources of the problem. To address this, we’ve sent you an email with a detailed resolution and next steps to assist you further. Please don’t hesitate to reply if you have any additional questions or concerns—we’d love the opportunity to make things right. Thank you for your understanding, and we’re committed to improving your experience moving forward. Best regards, Lester
WORSE APP EVER!!!! I could not do any SEO audits when I first installed this app, so I waited the next day. Still, there are tons of bugs while I am trying to improve SEO performance. So I decided to uninstall the APP. THEY DELETED ALL META TITLE AND DESCRIPTIONS FOR ALL OF MY PAGES. I have to restore a theme to an aged backup and start implementing the updates all over again. STAY AWAP! USE OTHER APP!
Developer reply ·
Hi Pengpeng, Thank you for taking the time to share your experience, and I deeply apologize for any frustration caused. We aim to provide seamless support and regret that your experience fell short of expectations. I’d like to address your concerns regarding the meta titles and descriptions. Our app is designed to optimize SEO elements but does not inherently delete meta titles or descriptions from your store’s pages upon uninstallation. Such changes are often related to how theme integrations handle data or interactions with other third-party apps. To assist you further, we’ve sent you an email outlining a resolution and next steps to help restore and improve your store’s SEO setup. Please don’t hesitate to reply if you have any questions or require additional support—we’re here to help. Thank you for your feedback. It helps us improve and better support merchants like you moving forward. Best regards, Pat Booster Apps Support Team
This app broke my H1 and description tags, I reached out to support over 3 weeks ago, without a resolution. I also used the app for a second time and was charged £60 for using it for under 24 hours. I was promised a refund that has still not materialized. overly expensive, damaging to my website, and unsatisfactory support. I don't recommend
Developer reply ·
Hi Drew, Thank you for sharing your feedback, and I sincerely apologize for any inconvenience caused. We strive to provide the best support possible, and we regret that your experience didn’t meet your expectations. Regarding the H1 tags, I’d like to clarify that our app does not have the capability to add or remove H1 tags or modify description tags within your store’s theme files. These elements are typically managed by your Shopify theme or other third-party apps. To address this, we’ve sent you an email with a detailed resolution and next steps to assist you further. Please don’t hesitate to reply if you have any additional questions or concerns—we’d love the opportunity to make things right. Thank you for your understanding, and we’re committed to improving your experience moving forward. Best regards, Pat Booster SEO Support Team
Dangerous. The variants on my site stopped working and the support says wait 24hrs for the problem to be escalated. Avoid the Autopilot. When something is too good to be true, it usually is!
Developer reply ·
Hi Charlie, Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you encountered. We take these matters seriously, and I regret that we weren’t able to investigate and resolve your issue in time. Our standard process involves a 24-hour turnaround to request collaborator access, review your theme files, check the app's integration, and identify any conflicts. However, as the app was uninstalled the same day the issue was raised, we couldn’t proceed with our investigation. To address this, we’ve sent you an email with a detailed resolution and a goodwill offer to regain your trust. Please don’t hesitate to reply if you have further questions or concerns—we’d love the opportunity to assist you again. Thank you for your understanding, and we hope to improve your experience moving forward. Best regards, Pat Booster SEO Support Team
The app did not work, nothing would load and then it would kick me out only to make me add my domain back into to re-enter the app, even though it is connected to my Shopify admin. The only pages I could access were to choose a plan or the settings page. All of the others pages would not load. customer support was unable to help so they escalated it to tier 2. Was told they would contact me by email. It was taking too long so I just deleted the app. If this is a sign as to what I can expect for this app, no thanks. I installed it because of the great reviews from so many people so I have to say it is a let down to not have the same experience.
Developer reply ·
Hi Jeremy, Thank you for sharing your feedback, and I sincerely apologize for the challenges you experienced. We take such concerns very seriously, and our engineering team is actively working on resolving this issue as we speak. Our standard turnaround time for escalations is 24–48 hours, and my colleague’s request for collaborator access was made to thoroughly check your theme files, the app's integration, and resolve the issue effectively. We’ve also sent you an email with more details regarding this matter. Please feel free to reply to the email if you have any additional questions or concerns. Thank you for bringing this to our attention, and we’re committed to ensuring a better experience for you moving forward. Best regards, Pat Booster SEO Support Team
Me ha empeorado el SEO de los productos, aunque es verdad que el servicio de atención al cliente ayudan, pero tardan y no lo hacen bien, el error de duplicado me ha vuelto a aparecer, después de arreglarlo ellos
Developer reply ·
Hi there, We’ve just read your review, and we’re disheartened to hear about the challenges you’ve encountered with your SEO. We completely understand how frustrating this can be, and we’re genuinely sorry for any inconvenience this has caused. I’d like to clarify that our app is designed to improve SEO over time, but results can take a few months as search engines take time to re-crawl and index your site. Regarding the duplicate issue, I apologize for the inconvenience it has caused you. I have previously detailed the fix I provided 6 days ago but the conflicting SEO tags could have been reintroduced by a theme update or if you've installed another app that has certain SEO functions. However, I assure you that we are committed to ensuring this is resolved once and for all. We have sent you an email with further details and a special offer as a gesture of goodwill, and we're looking forward to your response. Thank you again for bringing this to our attention, and I hope we can work together to resolve it. Best regards, Lester
Forget this guys. Just by uninstalling their app they messed up my Shopify metadata, head and description, it was magically gone. Didn't even leave like it as it was before. Shame on them.
Developer reply ·
Thanks for the feedback! We're glad you had a friendly experience. 😊 - Kevin & Booster SEO Team
Basic SEO Features, Alt-Text Optimization, Weekly Image Sync Unlike other apps - Our FREE plan will always be here! I just installed the app, and nothing works unless you pay for a subscription.
Developer reply ·
Hi there, Pat here from Technical Support at Booster SEO. I saw your recent feedback and wanted to clear up any confusion. Our Free plan is designed to focus on a single feature: optimizing image alt tags or alt-text, which helps improve your product images' visibility on Google Images. This plan includes a 225-product limit, but the app will continue syncing weekly with your store to check and update your images' alt-text even after reaching that limit. Our Premium Plan offers a suite of SEO features aimed at boosting your site’s search engine ranking and overall SEO performance. These features include: - Guided keyword optimization for meta tags and content to help you rank better for targeted keywords. - AutoPilot for easy bulk SEO editing. - Automated broken link fixes and redirections to prevent 404 errors. - Implementation of Google Rich Results (Snippets) using JSON-LD schema across your store. - Image compression to improve page load speeds. - Product image renaming to match titles, enhancing image SEO. - URL optimization for more search engine-friendly URLs. - Sitemap generation to speed up Google indexing of your site. These features are essential for maintaining and improving your website’s SEO, which is why they are part of our paid plan. Please check your email for more details on this. If you have any further questions or need assistance, feel free to reach out. We’re here to help ensure you have the best possible experience with our app. Sincerely, Pat
Since installing this app the features have not worked how they are meant to. I was told images would sync within 48 hours of installing and two weeks on still no sync. Raised a ticket and was given a generic response: "The delay is due to factors like the queue of other accounts syncing, the number of products in a store, and Shopify's server load. This is an isolated issue, and the rest of the app's features are functioning properly." They said to wait and wanted to resolve the ticket. I had to argue to keep the ticket open UNTIL the ticket is actually resovled, not prematurely. TBH quite over the product that fails in its primary functions. Not to mention it duplicates the "Product" meta field even though this is a core element in Shopify already.
Developer reply ·
Hi Peter, This is Pat from Booster Apps SEO Tier 2 Support. I want to sincerely apologize for the issues you've encountered and thank you for your feedback. I understand the frustration caused by the delay in image compression and syncing. As mentioned by Lester, these delays were due to recent updates aimed at improving this feature, which inadvertently caused processing delays for select stores. These issues were compounded by our dependency on Shopify's server load. Our development team has been working diligently to resolve these issues, and we are making consistent progress. We recognize the importance of this feature and are committed to ensuring it functions seamlessly. Regarding the duplication of the "Product" meta field, the "Duplicate field: brand" warning appears because both our app and your theme define a brand field, which Google identifies. Our app includes this field as part of the "Google Snippets" feature, which allows Google to generate rich results for your store in search outcomes. To address this, you have two options: 1. Disable the "Google Snippets" feature by navigating to the "Google Snippets" tab in our app. 2. We can remove or disable the "brand" field from our app's code. In your specific case, you reached out to us for guidance on which part of our code to disable, and we provided the necessary information in a separate ticket. Your case remains open and is marked as "in progress." We are coordinating with our engineering team to prioritize and expedite a fix for the image compression delays and addressing the meta field duplication concern to prevent unnecessary duplications. Once again, I apologize for any inconvenience caused. We have sent you an email with further details and a special offer as a gesture of goodwill. If you encounter any further problems or require assistance, please do not hesitate to contact us directly. Thank you for giving us the opportunity to address these issues. We look forward to improving your experience with Booster SEO. Best regards, Pat
Developer reply ·
Hi Donna, This is Pat from the Booster Apps SEO Tier 2 Team Support. I am reaching out to you regarding the 1-star review you left for our app. We value our customers' feedback and we are always looking for ways to improve our services. I would like to know if there is anything specific that you think we can do to enhance your experience with our app and our support team. Your feedback is important to us and we would love to hear your suggestions. Furthermore, I would like to inquire if you faced any difficulties while using our app that led to the 1-star review. If that is the case, please do let us know so that we can investigate the issue and provide a prompt resolution. We understand that your experience with our app may not have been satisfactory, but we would like to assure you that we are committed to providing the best possible service to our customers. We would appreciate it if you could give us another chance to make things right and turn your experience around. Thank you for bringing this matter to our attention. We look forward to hearing back from you and working towards improving your experience with our app. Best regards, Pat
Horrible Plugin, Installed it and spent almost 3 hours upgrading to Premium it said it was approved and all good but we never got the Features. Contacted admin they could not do anything keep saying the same. like a broken record. So the support chat is there but for no good. Don't waste your time, this plugin is buggy, and when it has issues at the fundament level imagine what issues it has under the hood in the code Will not recommend this to anybody
Update: The app created duplicate issues in Google Console. The automated "SEO" is really anyones guess. There's no way to see what has been done. I'd prefer to have control over what action is being taken rather than fly blind
I REMOVED YOUR APP WHY DID YOU STILL CHARGE ME? I WANT THE 55.00 REFUNDED ASAP. I read in another review "To cancel your trial period, you just need to simply uninstall the app in your Shopify admin before your trial runs out. Uninstalling the app from your store will effectively cancel your subscription." THAT IS UNTRUE. I uninstalled the app and it charged me 55.00 anyway.
Developer reply ·
Hi Expressive DeZien, Darrel here from Booster SEO. I've read your recent app store review and sincerely apologize for the inconvenience caused. Sorry for any confusion here. The reason you were charged is that you uninstalled the app after your monthly subscription began or renewed which was on May 5, 2024, you uninstalled the app on May 13, 2024. No worries though, we will be happy to get this sorted for you. We have gone ahead and sent you an email to resolve this issue. We look forward to your response to our email and hope you are open to clearing this up. Cheers, Darrel
This app comes with a free trial. There was no indication of how to successfully cancel the membership before the trial period ended. We spent over 30 minutes looking for how to communicate our wishes and how to change our subscription to no avail. Misleading to consumer and actually a waste of our time.
Developer reply ·
Hi SW Coast Refills, Darrel here from Booster SEO, thanks for getting in touch! I've read your recent app store review and I sincerely apologize if you didn't manage to find how to cancel the app's paid plan or trial period. To cancel your trial period, you just need to simply uninstall the app in your Shopify admin before your trial runs out. Uninstalling the app from your store will effectively cancel your subscription. Here is our guide on how to uninstall the app - https://help.boosterseo.com/en/articles/8771541-how-to-cancel-a-paid-subscription We really hope to improve your experience with our app so we sent you an email with more details. Please let us know if you have other concerns. Cheers, Darrel
I tried this app with the free trial. A few days later I downgraded back to the basic (free) plan and guess what? At the end of the month I was still charged. I have uninstalled the app and I'm never using it again. Give me a refund, thanks.
Developer reply ·
Hi there, Darrel here from Booster SEO. I've read your recent app store review and I'm very sorry to hear that you got charged. I am very sorry for the confusion. Please note that the reason you were charged was because the app was uninstalled after the Trial Period. The app was installed and the Premium plan's 7-day trial period started on March 2, 2024, but the app was uninstalled on March 28, 2024. To avoid being charged, the plan should have been downgraded to the Free plan or the app should have been uninstalled before March 9, 2024. However, as a courtesy and since you haven't used the app for the full billing period, we proceeded and reversed the charge yesterday. We also sent you an email for more information. I hope this clears up any confusion and we wish you and your business all the success! If you have any other questions or concerns, please feel free to reach out or respond to the email we sent you. Regards, Darrel
Have been using this app for this last 18 months and not found it helpful. We have been paying for the premium service while doing some SEO work ourselves. I couldn't any evidence that we were getting any benefit for our fee and so in December I tried running the automatic updates on the app. Since then our impressions and clicks have plummeted. I contacted their customer service and asked why this was and for any evidence that their app was improving our SEO. They were not able to provide any evidence and all they could suggest was undoing their auto-updates and contacting Google to ask them why our clicks/impressions had dropped so drastically.
Developer reply ·
Hi Hayley, Darrel here from Booster SEO. I hope this message finds you well. I recently came across your feedback regarding your experience with our app, and I want to sincerely apologize for any frustration or inconvenience you may have encountered. Your satisfaction is our top priority, and we appreciate your dedication over the past 18 months. I understand your concerns about the effectiveness of our app and the impact on your website's performance. We take your feedback seriously, and I want to assure you that we are committed to addressing and resolving these issues promptly. Upon reviewing your case, it appears that there may be a misunderstanding regarding the expected timeline for seeing significant SEO improvements. While our app primarily focuses on On-Page SEO enhancements, it is crucial to note that the overall impact can vary based on various factors, including your website's current state, industry competitiveness, and the effectiveness of both On-Page and Off-Page SEO strategies. That being said, we acknowledge your desire for tangible evidence of the benefits our app provides. To address your concerns, we have gone ahead and sent you an email so that we can resolve them. We look forward to your response to the email we sent you. Best regards, Darrel
its too soon to tell! I just downloaded it.
Developer reply ·
Hi A Pet's World, Darrel here from Booster SEO. I have carefully reviewed your recent app store feedback, and I would like to express our sincere apologies for any inconvenience you may have experienced. Your satisfaction is of utmost importance to us, and we are committed to resolving any issues you have encountered. In our eagerness to address your concerns promptly, we have also reached out to you via email. This communication platform allows us to better understand your specific feedback and work collaboratively to enhance your overall experience with our app. We genuinely appreciate your valuable feedback and the opportunity to make amends. We look forward to receiving your response and working together to ensure your satisfaction. Thank you once again for your understanding. Best Regards, Darrel
After uninstalling the App, i lost my Meta title and meta description codes from my theme. please be careful with this app and they never backed to me to fix the issue.
Developer reply ·
Hi there, Pat here from Booster SEO Technical Support. I've just read your app store review and I want to extend my sincerest apologies for the negative experience you've had. Your feedback is extremely valuable to us, and we genuinely care about your business that's why we're taking this matter very seriously. We hope for an opportunity to make things right and show you the true value of our app. I've sent you an email so we can continue the conversation and discuss specifics. Once again, please accept our sincere apologies and I look forward to hearing back from you soon. Sincerely, Pat
These people pretty much stole money from me. I was under the impression that I could try this app out under a free trial and if it wasn't working out for what I had in mind I could just contact customer service and they would refund my money. I haven't used this app since the first three days and they still took my money. I sent emails and was never contacted or responded to. Horrible!!!
Developer reply ·
Hey Ne! James here from the Booster SEO team. I'm so sorry about your experience with our support. We did receive 1 email from you on July 27th that requested a refund back and our team asked for some more information about the charge, because it wasn't showing on the Shopify invoice yet for us to refund it. That should have been explained and we should have followed up with you after that. I'm sorry. I went ahead and issued you a full refund for the month you were charged and have reached out to help make things right. Cheers, James
Mediocre and expensive. I am glad I rid of it. Moreover, even uninstalled for more than a month it CHAREGED me $69!!!! Use TinyIMG instead - it is MUCH MORE efficient and cost a fraction of that one.
Developer reply ·
Hi Marina, Lester here from Booster SEO Tier 2 Support. I've just read your app store review and I want to extend my sincerest apologies for the negative experience you've had. Your feedback is extremely valuable to us, and we genuinely care about your business that's why we're taking this matter very seriously. We hope for an opportunity to make things right and show you the true value of our app. So I've sent you an email so we can continue the conversation and discuss specifics. Once again, please accept our sincere apologies and I look forward to hearing back from you soon. Sincerely, Lester
I loved this app at the start, but then problems came from out of nowhere... I have been paying for this app since late 2021 & now all of a sudden I checked back on it & my pro plan was removed without me stopping the subscription, while still being charged every month... Their support team is all over the place, people asking me the same questions without looking back at the previous chats & they said I cancelled my subscription on the 8th July, even though on my upcoming bill the app is still being charged... I didn't cancel the app, I got in touch with them because I noticed I was being charged but getting told I'm on the free plan.
Developer reply ·
Hi there, Darrel here from Booster SEO. I've read your app store review and I sincerely apologize for the mishap. We are aware that this caused disruptions to your website's SEO, and we deeply regret the inconvenience caused. We have gone ahead and sent you an email so that we can resolve this issue. Please respond to the email we sent you. We are committed to providing you with the best service possible and will do everything in our power to ensure that you have a positive experience with our app moving forward. Once again, please accept our sincere apologies for the disruption and inconvenience caused. Sincerely, Darrel
free version...nothing is free. Even if you manage to do some changes manually, they go away once you uninstall.
Developer reply ·
Hi TheHolyArt, I've read your recent feedback about our app and apologize for the confusion. Our app's Free version is limited to one feature only: optimizing image alt tags or alt-text(bits of image-related code) so that your product images are ranked higher on Google Images. Also, I want to clarify that uninstalling the app doesn't remove the alt-text/tags added by our app's free version, those will be permanent since our app has access to your image alt tags/text on your Shopify admin. To further explain this, we have gone ahead and sent you an email. Sincerely, Darrel
I used Booster SEO over the last few months, before ultimately deciding to stop using it over the last few weeks as I transitioned to doing technical SEO work more manually. The app is easy to install and automatically works on technical SEO work for you, which is nice. However, the main issue with this app is that it is quite vindictive if you ever stop using it and try to uninstall it. Using Ahrefs Site Audit as a reference, before installing Booster SEO and working on technical SEO my site audit score was an 89. Partly with Booster's help, as well as with manual technical SEO work (fixing broken links, adding manual 301 redirects, removing unnecessary webpages, etc.) that I did with my internal team we got this score up to a 99. However, after removing Booster SEO the score dropped to a 66 since Booster SEO removed my title tags on the way out, as well as undid the fixes that they made. They are transparent on undoing changes they made if you uninstall, but it looks like they will go even further than that and change things that they did not fix in the first place. So I would think long and hard about starting to use this app, and would recommend taking the time and effort to work on technical SEO manually which I think will pay off in the long run. The other issue with Booster is that the 301 redirects for broken links that Booster sets up are not very smart. All 301 redirects that Booster sets up automatically go to the homepage, which is not a great experience both from a user experience as well as apparently (according to my SEO agency) in Google's eyes. It would be a lot more valuable if Booster tried to guess what the most relevant page was to redirect to, and then the user could approve/disapprove these proposed 301 redirects.
Developer reply ·
Hi Kevin, Pat here from Booster Apps Support. We apologize for any inconvenience caused during the uninstallation process. When uninstalling Booster SEO, only the app's meta tags are removed, while the default meta tags from your theme remain intact. It is common for SEO apps to leave the theme's page title and meta description commented out for technical reasons. Additionally, our app creates a backup copy of your theme.liquid folder, allowing you to revert your theme back to its original state. Regarding the redirection of broken links, our Autopilot feature enables bulk editing of redirect destinations. This gives you the ability to specify the desired destination URL for each broken link, directing visitors to the most relevant pages on your website instead of the homepage. However, we'd be happy to look further into this for you. I have followed up with an email to you personally, in which we would be happy to hear from you and get to turn around your all-over experience using our app. Again, we sincerely apologize for this inconvenience. Regards, Pat
Upon deleting the app, my product page Tabs are set to "Facebook" for some reason. All my product pages, the tab says "Facebook". All my Meta data was gone upon deleting the app. For the homepage, it just displays the link on the tab. Before it the name of the store. This was NOT the case before installing this app. There are MANY other reviews who share the same experience. STAY AWAY! -- EDIT -- I was told the app doesn't "add any code" to my HTML and upon checking it DID! They literally LIED. Upon removing this code, my tab titles went back to normal. Still checking the other META DATA. Horrible app.
Developer reply ·
Hi TheMillenniumBride, Darrel here from Booster Apps. So sorry to hear that the meta title of your site changed to Facebook after uninstalling our app. Uninstalling our app should automatically re-enable your meta title from Shopify, however, looks like that is not the case here with your site's theme. We'd be happy to look further into this. In order to do that we'll need collaborator access to your shop so that we can check your theme's code, we've sent a collaborator request to your Shopify admin. Once you accept that request, please reply to the email we sent you so that we can fix this as soon as possible. Again, we sincerely apologize for this inconvenience. Regards, Darrel *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
I'm sure the app works for many people but for me I didn't like the changes it made to my URL's. But the worst part was when I uninstalled the app it removed MOST of my ALT-Text from images which existed before the app was installed. I contacted support and there was nothing they could do other than apologise. It's not fair to offer an app that when the subscription is cancelled, it removes hours of hard work which was put in BEFORE the app was installed. I have about 300 images I need to go and add image text to now.
Developer reply ·
Hi Aaron Bryan here from Booster Apps Support. I read your recent app store review and we're so sorry to hear that you encountered issues whilst using our app to improve your SEO. Something I'd like to clarify is that our app does not remove your ALT text once uninstalled, the ALT text will remain if the app is uninstalled. However, we would like to investigate this and get to the bottom of what happened. I have followed up with an email to you personally, in which we would be happy to hear from you and get to turn around your all-over experience using our app. Looking forward to hearing from you. Regards, Bryan. *Update July 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
app installiert .nach einem tag war mein traffic weg.....so ein müll werde ich nie wieder installieren
Developer reply ·
Hi Jack, I'm sorry to hear that your traffic has dropped recently after installing our app. The purpose of our app is to improve your SEO (and therefore your traffic and sales) over time. However, I checked and noticed you had activated the paid features that have our SEO improvements about a week ago. Something to note is that any changes due to our app cannot have had any effect on your traffic or sales at this point. SEO improvement is a gradual, long-term process because of how Google and other search engines work. It takes Google up to several weeks to update its listings of your pages, so changes from the app do not immediately appear in Google results. It takes even longer for SEO to start making an impact on your site traffic and sales: 4 to 6 months on average, because of how search engines track SEO. So any changes due to our app cannot have had any effect on your traffic or sales at this point. We would like to help you in your SEO journey using our app and turn around your overall experience. I have followed up with an email to you personally and we are looking forward to hearing from you. Regards, Darrel *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
We first ran in to issues when compressing out store images (it got stuck at about half way) - this was resolved by the dev team within a few days. Unfortunately we then ran in to a similar issue when renaming the alt tags of our images, it wasn't clear which images had been renamed and which hadn't andthe ap seemed to get stuck in a constant loop. We reached out to support who were particuarly unhelpful this time, however they did say we could have a refund. We've since emailed the support team requesting a refund, we haven't had a reply, wouldn't recommend.
Developer reply ·
Hi WiDEYE, Darrel here Support Manager from Booster Apps. I am so sorry that you encountered issues with our app. We did manage to fix the image compression issue but we didn't manage to get a chance to look into your image alt text issue, if you could reinstall the app we can definitely look into it. We will contact you on the existing support ticket that you have with us. Regarding the refund, I am afraid we can only issue refunds if it was already paid, however, since the charge is still unpaid, only Shopify can reverse this charge. We have gone ahead and sent a request to Shopify to reverse the charge, we will provide you an update as soon as we receive one from them. We want to turn around your experience with our app which is why we will look forward to your response to the email we will send you. *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
As a 14-year SEO, I've used many utilities for my own personal sites as well as for my clients. I had done in-depth research prior to suggesting this application to my client, this seemed to have been the best. However, I've experienced a series of failures on behalf of the team of Booster. Image compression only gets done one day out of the week, and as of now, my client has yet to get image compression done, even after many, many emails back and forth with the company. Many promises were made, but none were kept. My client depends on my work and my suggestions, and when a company I put faith in drops the ball, my agency's reputation is on the line. I've done my best to work with them on a number of related issues, but none have worked out. All these glam reviews you see are mostly from someone's "chat experience", and not the experience from the utility itself. I have had to work many hours each week to compensate for the lackluster utility, will be removing it the moment I get my client's site perfect again, within days. Lastly, do not use the URL optimization tool. This will create all new URLs and redirects. I never touched it, nor will I ever. If you do not keep the utility, you will have a nightmare of 404s to manage. Review from ZINC Digital of Miami- Kirk Musick, MS, MBA
Developer reply ·
*Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
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Developer reply ·
Hi Waterkids Kids Surfboards & Paddle Boards, I read your recent app store review and we sincerely apologize for any inconvenience that this may have caused. 😔 Regarding the payment for the app's plan, our app operates on a subscription basis. The reason your improvements do not "stick" when you uninstall the app is that the data cannot be stored by Shopify, but we must store them on our servers. The monthly subscription covers that and other costs associated with the app's ongoing functionality, such as monitoring your store for new and updated products, keeping your SEO code up to date, and funding support and development work on the app. Also when you uninstalled the app, it will only remove the meta tags created by the app and default meta tags from your theme will stay. There are cases when most SEO apps are uninstalled, the app can't auto-remove its code snippet because it no longer has access to your theme files. All SEO apps on the app store also leave the theme's page title and meta description commented out, for the same reason. Our app actually creates a backup copy of your theme.liquid folder, so that you can use it to revert your theme back to its state before you installed our app. I'm sorry if this was not more clear in our app's documentation. In case you need assistance in cleaning up these codes our support team is always available 24/7 to assist you on live chat and email. Moving forward, we'd really like to turn your negative experience around - we believe wholeheartedly in this app, and as the most-reviewed/used SEO app on the Shopify app store, people agree. SEO is definitely a long game, and although it's hard for stores to see instant results, it's something that takes time to work at over time. We hope to hear from you soon and get another chance to make a good impression Josh. Sincerely, Aroll
I GIVE 1 star because I get a offer for 21$ lifetime pro month and 21 days trial accepted it i still in the free plan and of course i spoke with the service and thy said this was a small problem that will be soon resolved i said ok is december but i can wait after 5 days i asked again and they said you have to wait more days and my trial was going this made me mad but they said they will give me the 21 days back so after 10 days i asked if now the probllem is resolved and they said i have to wait and they are working really hard for it after 2 weeks i was upset and said this is taking to long and everytime you say i have to wait so after 21 days and after the trial was gone and the PROBLEM still they charged me 31$ and i was DISPLAYED as FREE PLAN i spoked really angry and they said i have to disinstall the app and they will refund me and i did now they are saying i have to wait but i am not stupid i go to my lawyer and contact shopify and the bank to not give them the money
Developer reply ·
Your kind words mean the world to us! Thank you so much for the positive feedback and 5-star review! 🤩 All the best, Katherine
DO NOT DOWNLOAD THIS APP. It will destroy your store. It changed all the links for my products and caused broken links. When i contacted them about it i was told the app should not of done that and someone will contact me.right away. 2 days later they emailed me and said there is nothing they can do. So many better apps out there. Don’t risk your store.
Developer reply ·
Hi Honeypiekids, Thank you for your feedback. I read your recent app store review and we sincerely apologize if we didn't manage to resolve the issue sooner. 😔 Our app actually has the "Revert all" button that can revert all the changes it made with your product URLs. Please note that URL Optimization is a technique/process under which we optimize the URL structure of a website page in order to make the web page more understandable for search engine crawlers. Our URL optimization feature will change the URL of a product based on its product title. Because it changes the URL, if you have customers that have saved the previous URL and tried to access it, then it will lead to a 404 page or broken link. When a URL appears in Broken Links, it does not necessarily come from a broken link on your site. It just means that someone tried to visit that URL on your site, but there is no page for that URL - this is kinda expected if we will optimize a URL or change it, which is what URL Optimization does. Often the old links/URLs are on an entirely different site, which is the case if you used them for backlinks, which will also lead to 404 pages if you changed the URL. Whatever the cause of a broken link, no harm is done to your SEO as long as the nonexistent page has a redirect to an existing page on your site—and our app takes care of that automatically with our broken links redirect feature. 👍 Again, I am very sorry for the inconvenience this has caused. If you want to install the app again and give it another try, we will be more than happy to assist you with any of your concerns. We will be waiting for your response to the email we sent you. Cheers, Darrel *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
Upgraded from free to Pro, setup with care and detail for best results, left it running for 4 months and it has gradually reduced my sales and almost entirely destroyed our organic search results. Clear drop in sales compared to previous year and previous months,... now based on my research by uninstalling it I face ever worse results as the app does significant damage when removed, wiping out previous SEO improvements on it's way out.
Developer reply ·
*Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
terrible experience they didn't care customer service at all I have no idea why do they make apps and didn't care anything about it
Developer reply ·
*Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
This app is way too expensive. There are other apps that have come into the marketplace that will do the same for much less or free. We used them for a while and came to to revisit the available apps and wow we are getting ripped off!
Developer reply ·
Hi there, Thank you for your candid feedback and we appreciate you being a user of our app! Regarding your concerns about our pricing, I've relayed this back to our team – definitely good to know your perspective and we really appreciate your feedback. I did want to let you know we have multiple plans to fit every budget, and a generous free plan which you can use for free, forever. With the robust SEO features we do offer on our paid plans, the pricing we have is set very competitively in relation to other apps out there with comparable features. SEO & Image Optimizer helps save thousands of dollars and countless hours by boosting your On-Page SEO (Technical SEO optimizations). Being one of the most popular SEO apps on the app store, our merchants tend to agree. I've reached out over email to address some of your concerns and help find a path forward. Looking forward to chatting soon! Cheers, James
UPDATE!!! As the team was so nice and kind, I decided to give it another go. Also, with do many positive reviews on here, I thought maybe the first time something went wrong WORST DECISION EVER. Installing the app has NUKED my organic reach - even Google does not understand it . i spoke with them, this app may have actually a NEGATIVE impact on your google search results LOL... Additionally, I reached out to SEO Optimisation Support and NO ONE has come back to me to explain what’s going on. A whole day of no traffic to my website, and a customer service that does not respond. It’s been 8 hours. Hence I’m leaving this review as I’m sure I’ll now receive a message….? I hope Please do not make the same mistake as I did (twice) and avoid at all cost. Terrible - after installing this app I’ve lost EVERY organic reach coming from Google. Products didn’t show up anymore in google and I’m now going into Christmas season with a destroyed website due to this app. They did offer me a full refund though, clearly indicating they know that something in their code messed up my entire website. I will rebuilding it from scratch now myself with google analytics and other free google resources, hoping I can salvage things! AVOID!
Developer reply ·
Update: November 9th 2021 Hi Lunar James team, After talking with our developers, we have never seen our app affecting Google Ads or any other Google services besides Google Search, so it is puzzling to hear that you've been having these issues. Our sincerest apologies. What could be occurring is another SEO app conflicting, which can cause can cause issues with Google. Felipe, our technical support manager, has reached out to remove our code from your theme. Regarding our support times, we're genuinely very sorry for the delay there! We aim to respond within 2 hours, but I see it took us a bit longer to respond to your question. Please let me know if there's anything we can do for you going forward! Happy to jump on a zoom call to help resolve if that's easier. Feel free to reach out anytime to james@boosterapps.com. Cheers, James ------------------------ Previous response ------------------------ Hi Lunar James team, Thank you so much for your feedback and I'm so sorry about the issues that happened on your store. Laurence, one of our Senior Support Engineers, has reached out to request collaborator access and recorded a video of the solution. Please let us know how everything went with Shopify on the Google Shopping piece. Feel free to reach out 24/7 at support@boosterapps.com with any questions :). Cheers, James
Used it for a while, did not do anything for my seo and did not work properly, it's very expensive app, not worth a penny in my opinion.
Developer reply ·
Thank you for your feedback Kwiketo team. I understand that you have concerns about the effects of our app on your site, as well as the price. I would love to have you re-install so that we can look into this and address those issues. SEO is definitely a long game, and although it's hard for stores to see instant results, it's something that takes time to work at over time. I've reached out over email to see if we can help recommend some best practices and some help. Cheers, James
DO NOT BLINDLY RUN THIS APP IF YOU ARE NOT FAMILIAR WITH SEO! So many elements of the website are now broken and overridden. It's basically like building the site from scratch again in terms of linking, descriptions, etc. — Site Developer
Developer reply ·
Hey Rob/Site Developer, we're sorry to hear you're having issues with the app. We've looked into this and couldn't find any outstanding bugs or tickets so our team has reached out to offer assistance asap!
Initially looked great, easy one-click solution. After adding, my indexable pages dropped from around 10 pages in Google to 3. I removed the app. Guess which pages lost title and meta description, cutting organic trapping to a fifth? All of them. Absolutely nuked my organic traffic. Had to restore a (LUCK!) backup of my previous theme.liquid file. Honestly, kinda garbage. God knows how many thousands lost.
WOW I just look into my shopify Billing and guy been charging my account since September 2019 ! That is outrageous. This is super unprofessional to charge fees on apps that been uninstalled for YEAR! I will escalade this to shopify. You guy owe us 425$. Please act quickly. I don’t wanna to see any of you apps fees on my billing EVER again!
I contacted this app several times, regarding the issues, it doesnt work with google rich snippets/json as advertised you can check to see if your google rich snippets is working, by googling "google rich snippets" click on the link to test your site. When this app is turned on it wont even register in google. In fact when using this app I have a huge decline in sales, When I canceled and I turned off this app off I made way more sales, The app owner contacted me said hed make changes begged me to cancel my bad review and turn it back on and promised me my old pricing. after 4 months of waiting absolutely nothing, Im not stupid I can tell if anything has been changed nothing has. Im still being charged 24.99 which is deceptive. Now if this app actually did what it said it would do it be worth at the most 9.99 a month but at 24.99 a month this is just outrageous. Shopify doesnt check or regulate these apps. This app should be removed for false advertisement.
I replaced an old SEO app with this one and this app actually ended up getting me removed from several first pages of google where I was getting all my organic search from. Seems to be doing my ecommerce store worse than doing any good. Now I have to re-do the countless hours of work I put into my website SEO, very disappointed in this app.
I've installed this app with no trial given And Deleted it 1 hour later. The app gives an SEO Score of 42 even though every item has been optimized and is all green. The app gives false SEO Scores. Not only that i still see a charge on my account for the app i want to be removed the app was installed for 1 hour and removed. I refuse to pay for this app. Remove the Charge from my Account.
Developer reply ·
Hi there, I'm so sorry to hear that you were having issues. We've tried to reach out a couple of times to help fix your issue and ensure that you receive a full refund. Please feel free to email seo@boosterapps.com and we will handle this for you asap. Cheers Stuart
Charges for an app that has been uninstalled prior to the renewal date. We signed up for the free tester of this app, which we deleted a few days later as it was not what we required at the time. Ie the free trail was still in use. Low and behold, we have been billed for a month worth of usage which is completely wrong and unethical. Please tell Shopify users that your "free" means that you will have to pay for something you did not utilize month-end. Very disappointed and all credibility is now lost for your app for us to even consider signing up in the future. Please be very careful with this one.
Developer reply ·
Hi there, I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address. I have submitted your refund to Shopify for processing. You should see this reflected in your account in 3-5 days. Please contact us at seo@boosterapps.com as we would love an opportunity to turn this experience around for you. Cheers, Lloyd
Believe me this app owner and this company system is very much narow, this app owner is dirty minds of people, fow why? i used this app before but not a free version , i used paid version before .i used this app 2 months, its totally useless you never get rank from this app because google seo ranking is not easy . they said in this no need code required but they are injected 3-4 codes on your thime liquid you can find it. without your permission they are pushed it , i request this team 4times please remove the code my site is slowly loading, they directly denayed my request , they replied me check the video you remove it that's it. please , please , please do not install this app if you need any screenshot i can share with you.
May be good if your existing SEO work is terrible, but after spending the last 1-2 years working on SEO, this app destroyed all my hard work and my store is now not showing at the top of google image search results. I have spent the last few hours trying to rectify it to so far no avail. I'm feeling devastated. I did the 1 week free trial and deleted the app as I noticed no positive difference in my search rankings or site traffic.
I installed this app with the 3 day trial period and uninstalled as was not what I was looking for. I got charged the full amount, after contacting them and them promising to refund me I still got charged by shopify for the app. I tried to contact them again, but after 4 days I still have not received any communication. App not worth the cost even
The SEO for Blog does not function properly plus there is complete luck of any customer service. I've been trying to communicate with them for over two weeks now with no luck. For the app that cost $20 I think that's just unacceptable. Very unprofessional.
Echt een geweldige app. In een paar seconden heb je al de belangrijkste dingen voor elkaar, zoals de ALT-tekst voor afbeeldingen, om goed gevonden te worden. Handmatig ben je hier echt een dag mee bezig. En gratis ook nog. Update: Heb de app alsnog verwijderd, omdat er te veel reklame kwam om te upgraden. Het lijkt er nu op dat er een stukje code is achtergebleven, waardoor mijn webshop erg traag is geworden na het deinstalleren. @admin, kunnen jullie een linkje sturen met instructies om de app juist te verwijderen? Als jullie het hier bijhouden op de forum, en als het lukt om de overbodige app bestanden te verwijderen, zal ik mijn waardering weer aanpassen.
This app ruined all of my exisiting Google Meta Descriptions and replaced them all with garbled words. Be careful using it. You can lose money like I did.
The app cannot be accessed after few minutes ! I've requested support and they 1st answered and ask me to wait 24h but nothing changed and since then no replies from the developer and the app still not reachable !
Developer reply ·
Hi there, My sincere apologies for the hassle here. I missed your ticket in our support inbox and take full responsibility for that ☹️ Cheers Stuart We were performing a short maintenance window during this time. If you still have any issues please feel free to follow up with the original ticket. I'd be more than happy to try make up for our error here. 😞 Cheers Stuart
i uninstalled this app to use another and was still charged 24.99 on my shopify bill. I uninstalled before the trial period ended and did not sign up for any pro plan... i want refunded
If you want to fail with your business, make sure you have this application. I installed paid version, and this application did nothing for 2 months accept for alt tags which are a free option any way. Their autopilot version is not for Goolge shopping. You will need to go again all over your items and fix them mannually after such "wonderful" service. Moreover, I removed this application month ago, and they continue to charge me with this billing period. Horrible service. I want my money back.
DO NOT use this app if you want alt text images for blind or visually impaired people. I run a shop for disabled people and it is ESSENTIAL that image alt text is properly descriptive for users who rely on screen-readers. After painstakingly entering highly descriptive alt text for each of my product images, this app has overridden EVERYTHING, costing me 20 hours of work in addition to the $25 a month I spend "to never have to do anything manual again". I purposely turned off alt text image optimizer in the autopilot function and this app went ahead and overrode my 20 HOURS of work doing this. Instead there are some really lame, non descriptive alt text descriptions for my images. Even from an SEO perspective, what they have overridden doesn't work any better. I am totally heart broken and disappointed that I now need to sit down and spend another 20 HOURS of work. You have taken my money which is one thing, but now you've taken my time and this is not ok. I can't get my time back but I want my money back.
HORRIBLE customer service. They take forever to email back. Had major issues with this app did not work at all.
Unfortunately this app did not work at all for me. After two days still no image Alt text had been changed. So I triggered it again, still not working after a Week no Image alt text changed. I would understand that it takes a bit and slowly get this images done one by one but not non in an entire week seems useless. Also no feedback from support chat. I contacted them 3 times over 4 days. I was looking forward to use this App as it looks good and promised a lot, but then I got extremely disappointed.
Terrible for me. Had to Remove the app. But the damage was done. It took all my beautiful accurate descriptions out of each and every picture and replaced them with the Exact Title in my listing and added a dash and my shop name. So if I had 8 pictures on one listing they simply copied my title which had nothing to do with describing the pictures on the listing and added a dash and my shop name. I have weeks of work now! I need to go into every single picture and rewrite good alt tags. This is terrible for me. Beware this change stayed in my shop after I Removed the App. All this work now I have to do to fix what they changed for the worse. Not Good. This is going to cost me time and money as this is not what google wants. Alt tags are supposed to describe the picture for people. This was the free version which immediately when installed did this to my shop. Did not revert back when removed so it altered my shop alt tags till I do the work to change every one of them. Look up what alt tags are supposed to be!
Seems like free apps do the same thing if not more, are easier to understand and have far better service. There was an error in system which still exists even though they said it would be fixed. I was offered a free month's credit but then got charged. Asked for a refund. Got a reply literally a month later that I would get an extra month's credit. Yeah right. I guess you waited until I got charged again? The way I see it, you should be refunding me.
I have sent a few messages asking for support / help but have never received a response. Terrible support / customer service.
Worst App ever!!! Crashed my whole website and I had no sales for 3 days! I tried to contact them several times. They don't care about their customers! Now they finally get back to me after a 1-Star review.. Still this almost destroyed my business. I had to hire someone to fix my page. $250 lost with this App. Thanks
Developer reply ·
Hi there - I'm so sorry to hear about the hassle here :-( I've just reached out via email to try and address the problem in more detail. Our app only interacts with the head portion of your theme and has many fallbacks in place to prevent any issues from arising - this sounds like an unrelated issue but I'm more than happy to take a look of course. Cheers, Steve
pésimo, no me gusto así que decidí desinstalarla pero borro toda mi información que ya estaba configurada, les envié un correo pero nunca respondieron
